AX11 - Uncategorized Verkada - Free user manual and instructions

Product Type	Cloud-Managed Access Control Unit
Model	AX11
Brand	Verkada
Door Support	Up to 1 door
Reader Ports	2 ports for Wiegand/OSDP readers
Power Input	Power over Ethernet (PoE 802.3af) or 12V DC
Dimensions	30.5 x 21.6 x 5.1 cm (12.0 x 8.5 x 2.0 in)
Weight	1.5 kg (3.3 lb)
Operating Temperature	0°C to 40°C (32°F to 104°F)
Remote Management	Verkada Command cloud platform
Security Protocol	AES-256 encryption, TLS 1.2, secure boot
Installation	DIN rail or wall mountable
Maintenance	Automatic cloud firmware updates
Compatibility	Any Wiegand or OSDP card reader
Lock Output	12V DC lock output with built-in fail-safe/fail-secure
Inputs/Outputs	Door contact input, request-to-exit input
Certifications	UL 294, FCC, CE
Spare Parts	Customer-replaceable; contact Verkada Support

Frequently Asked Questions - AX11 Verkada

What is the Verkada AX11?

The Verkada AX11 is a cloud-managed access control unit designed to secure one door. It integrates with the Verkada Command platform for management.

How many doors does the AX11 control?

The AX11 supports one door with two reader ports, allowing for both entry and exit readers if needed.

Does the AX11 require a cloud subscription?

Yes, the AX11 requires a Verkada Command license for full functionality, including cloud management, remote access, and video integration.

What types of card readers are compatible?

It is compatible with both Wiegand and OSDP readers, making it flexible with many third-party readers.

How is the AX11 powered?

It can be powered via Power over Ethernet (PoE 802.3af) or a 12V DC power supply.

Can I use the AX11 with existing wiring?

The AX11 is designed for simple integration with standard wiring using its terminal blocks for power, lock, reader, and input connections.

How do I configure the AX11?

Configuration is done through the Verkada Command web interface, where you can set up users, schedules, and access rules.

What happens if the internet goes down?

The AX11 retains its access decisions locally and will continue to operate even if the internet connection is lost, with events queued and synced once connectivity is restored.

Is the AX11 suitable for outdoor installation?

The AX11 is intended for indoor installation in a secure area. Use an appropriate enclosure if outdoor installation is required.

How do I reset the AX11 to factory defaults?

You can reset the AX11 by pressing and holding the reset button for 10 seconds, which restores factory defaults and clears the current configuration.

USER MANUAL AX11 Verkada

Introduction

Document Details

Note

This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to part 15 of the FCC rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment.

This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instruction manual, may cause harmful interference to radio communications. Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his own expense.

This equipment is for use in a restricted access area.

Warning

Ensure power is disconnected from the AX11 before servicing the product or connecting/disconnecting peripherals.

Document revision

V1.2

Levels of Access Control

• Attack Level/Grade: Level I
  • Endurance Level/Grade: Level I
  • Line Security Level/Grade: Level I
  • Standby Power Level/Grade: Level I

Firmware

Firmware version can be verified and upgraded in the Command dashboard at command.verkada.com.

Introduction

AX11 Overview

AX11 Recommended Testing

To ensure ongoing functionality of AX11, it is recommended to check the following interfaces every 6 months:

• Short each input to its adjacent COM port and verify LED illuminates
• Use multimeter to confirm expected impedance across relay outputs
• Short across NC and COM
• Open across NO and COM

- Use multimeter to verify aux voltage is supplied at 12V outputs

AX11 Status LED Behavior

Solid Orange

Controller is on and booting up

Flashing Orange

Controller is updating firmware

Flashing Blue

Controller is managing inputs and outputs but cannot reach the server

Solid Blue

Controller is managing inputs and outputs and is connected to the server

AX11 AC Power LED Behavior

Solid Green

AC power supplied to controller

AX11 Technical Specifications

Power Consumption	60W Max
AC Power Input	110-240VAC50-60Hz
Inputs	16 Dry InputsNominal 5VDC
Relay Outputs	16 Dry Relays1A/24VDC Contacts
AUX Power	2 External Outputs1A/12V Power Each2A Combined Max
Dimensions	With Mount415.6mm (L) x 319.6mm (W) x 111.74 (H)	Without Mount415.6mm (L) x 319.6mm (W) x 105.74 (H)
Weight 8.3kg
Operating Temperature	0°C - 50°C 5-90% Humidity
Compliance	FCC, CE, UL 294, UL 62368-1/CSAC22.2, CAN/ULC-60839-11-1:2016, NDAA
Connectivity	Ethernet: 100/1000Mbps RJ-45 cable connector for network connectionUSB 2.0
Included Accessories	Quick start guide, Install kit
Mounting Options	Drywall anchors (M8) and screws (M5)

Installation

Mounting

To remove the mounting plate, unscrew the two security torx screws from the inside.

Once the security screws are fully removed, slide the mounting plate down and away from the main enclosure.

Installation

Mounting

Drill four 5/16" ∅ holes into the wall. Insert the drywall anchors into the holes. Fasten the mounting plate onto the wall by installing the mounting screws into the wall anchors.

Drill four 5/32" ∅ holes into the wall. Fasten the mounting plate onto the wall by installing the mounting screws into the pilot holes.

Place the sheet metal enclosure over and onto the mounting plate tabs.

Fasten the two security torx screws to secure the enclosure to the mounting plate.

Wiring

Recommended Wiring

The AX11 card reader interface is capable of supporting Verkada Readers over RS-485 and standard Wiegand readers. The following table shows the wire types that are recommended for use with AX11.

Signal AWG Twisted Pair Conductor Shielded Max Length
Reader Option 1(Wiegand or AD31)	22 Yes Yes 250ft
Reader Option 2(Wiegand or AD31)	20 Yes Yes 300ft
Reader Option 3(Wiegand or AD31)	18 Yes Yes 500ft
12V Power (22 Gauge) 22 Yes Yes 600ft
12V Power (18 Gauge)	18	Yes	Yes	1500ft
Inputs	22 Yes Yes 1000ft
Dry Relay Output	18	Yes	Yes	1500ft

We recommend using one twisted pair for GND and Vin (power) and one twisted pair for the data (D0/D1 or A/B).

Wiring methods shall be in accordance with National Electrical Code, ANSI/NFPA 70.

Shield Wiring and Grounding

With the AX11, you must use shield wiring.

Drain wire of the cable should be secure to the nearest grounding point, indicated with ⏻ on the controller, with a conductive M4 screw.

Required Network Settings

An Ethernet connection with DHCP must be used to connect the AX11 to the Local Area Network (LAN). You also need to configure firewall settings to communicate with the AX11.

• TCP port 443
  • UDP port 123 (NTP time synchronization)

Installation

Connecting Peripherals

Current Limiting Resistor

If a powered peripheral has inrush current over 10A, an in-line current limiting power resistor of 10Ω should be used to ensure peripheral does not exceed max power draw, which may disrupt normal operation.

Max Line Resistance

The maximum line resistance for input wire runs should be less than 100Ω , exclusive of end-of-line supervision resistors.

12V Power

12V Output terminals support up to 2A combined max.

Battery Backup

Battery should be sized to provide at least 4 hours of operation. The AX11 consumes 8.6W with no load (i.e., no inputs, outputs, or readers connected).

AC Field Wiring

If AC power is brought in via conduit, cut and splice wire going from AC inlet to PSU.

Inputs

AX11 has 16 Dry Contact Inputs. Nominal 5VDC. Line resistance should be less than 100Ω exclusive of EOL resistor.

Inputs 3 - 16 omitted from diagram, as wiring is identical for all inputs.

Relay Outputs

AX11 comes equipped with 16 Form C relays that can be driven dry. Max DC load: 24V @ 1A, Max DC current = 1A, Max DC voltage = 60VDC.

Installation

Connecting an Output

Warning

Ensure power is disconnected from the AX11 before plugging in or unplugging any of the terminal blocks. Failure to do so may damage the AX11

Wiring a Powered Lock

It is recommended to interface with an Access Power Controller (APC) to provide power to the accessory. If the APC detects the AX11 relay is triggered, it will trigger its own relay.

Fail Secure

Access Power ControllerAX11 Relay Output Lock

Fail Safe

Access Power ControllerAX11 Relay Output Lock

Depending on your APC and lock, your configuration may vary from the above.

Installation

Connecting a Reader

Wiring a Verkada or Wiegand Reader

The AX11 is rated to power readers at 12V up to 250mA via the + Vin and - GND connection. The drain wire of the shielded cable should be secured to nearest AX11 chassis ground.

Verkada Reader

Wiegand Reader

Verkada Reader

Wire Color Signal
Red 12V Power +
Black 12V Power -
Purple A
Blue B

Wiegand Reader

Wire Color Signal
Red 12V Power +
Black 12V Power -
Green Data 0
White/Gray Data 1
Brown Red LED
Orange Green LED

Installation

Battery Backup

Battery Backup

A 12V Battery can be connected to the F2 connectors located at the bottom of the AX11. You can fit one or two batteries at the bottom of the AX11.

We recommend and sell a 12 Volt 4.5 Ah Sealed Lead Acid Rechargeable battery.

If you are using two batteries, ensure they are wired in parallel.

Connect

Connect the AX11 to your network using either of the Ethernet ports located at the bottom of the controller. If you are installing multiple controllers, you can connect up to 4 additional controllers via the spare Ethernet port on each controller.

Connect the AX11 power supply to your standard power outlet (110VAC - 240VAC).

Appendix

Support

Thank you for purchasing this Verkada product. If for any reason things don't work right, or you need assistance, please contact us immediately.

verkada.com/support Sincerely, The Verkada Team