I3-390A28 - Security Camera Provision-ISR - Free user manual and instructions
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| Product Type | Security Camera |
| Brand | Provision-ISR |
| Model | I3-390A28 |
| Image Sensor | 1/2.8" Progressive Scan CMOS |
| Max. Resolution | 3 Megapixels (2048 x 1536) |
| Lens | 2.8 mm fixed lens |
| IR Distance | 30 m (up to 100 ft) |
| Network Interface | Ethernet 10/100Base-T with RJ45 connector |
| Video Compression | H.265 / H.264 / MJPEG |
| Power Supply | DC 12V / PoE (802.3af) |
| Power Consumption | Max 8 W |
| Ingress Protection | IP67 weatherproof housing |
| Operating Temperature | -30°C to +60°C (-22°F to +140°F) |
| Dimensions (W x D x H) | 65 x 65 x 120 mm (2.56 x 2.56 x 4.72 in) |
| Weight | 0.4 kg (0.88 lb) |
| Storage | MicroSD card slot (up to 128 GB) |
| Motion Detection | Built-in motion detection with email alerts |
| Remote Access | Smartphone app / web browser viewing (P2P) |
| Maintenance | Clean lens and housing with a soft, dry microfiber cloth |
| Security | Multi-user access with password protection, HTTPS encryption |
| Repairability | Spare parts available for lens, IR board, main board and external power adapter |
| Warranty | 2-year limited warranty (subject to region) |
Frequently Asked Questions - I3-390A28 Provision-ISR
How do I connect the camera to my Wi-Fi network?
This camera supports wired Ethernet and PoE. To connect to Wi-Fi, you need to use an additional wireless bridge or access point, as the camera does not have built-in Wi-Fi. Connect the camera via Ethernet to your router, then configure the network settings in the provided software or app.
What apps or software can I use to view the camera remotely?
You can use the official Provision-ISR mobile app or any ONVIF-compatible third-party software. The camera supports P2P remote access for easy setup, allowing you to view live video from your smartphone or computer after scanning the QR code.
How do I reset the camera to factory settings?
Locate the reset button near the cable connector. Press and hold it for about 10 seconds while the camera is powered on. The camera will restart with default settings. The default IP address is 192.168.1.168, and the default username and password are 'admin'.
What power supply do I need?
The camera supports DC 12V input (with the included adapter) and Power over Ethernet (PoE 802.3af). If using PoE, a PoE switch or injector is required. Power consumption is 8W maximum.
Can I record video continuously?
Yes, you can record 24/7 to a microSD card (up to 128 GB) or to an NVR or NAS via RTSP/ONVIF. Continuous recording can be scheduled in the camera settings, or activated by motion detection.
What is the maximum number of users that can view the camera simultaneously?
The camera supports up to 10 simultaneous connections for live viewing or playback. For optimal performance, it is recommended to limit direct connections to 4-5 if your network bandwidth is limited.
How do I clean the camera lens?
Use a soft, dry microfiber cloth to gently wipe the lens. For stubborn dirt, slightly dampen the cloth with water or a mild lens cleaner. Avoid sprays directly onto the lens. Clean the housing with a damp cloth, and never use abrasive materials.
Is the camera suitable for outdoor use?
Yes, the camera has an IP67 rating, meaning it is dust-tight and protected against heavy rain and temporary submersion. It can operate in temperatures from -30°C to +60°C, making it suitable for most outdoor environments.
What should I do if the camera loses video signal?
Check the Ethernet cable connection and ensure the camera is powered. Verify that the IP address is reachable via ping. Also, inspect whether the IR LEDs are working in low light. If the issue persists, reset the camera to factory defaults and reconfigure.
Can I connect the camera directly to a computer without a router?
Yes, you can connect the camera directly to your computer's Ethernet port using a network cable if your computer supports auto-MDIX. Then assign a static IP address in the same subnet as the camera's default IP (192.168.1.168). Otherwise, use a PoE injector or a separate power supply.
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USER MANUAL I3-390A28 Provision-ISR
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Product information
Brand : Provision-ISR
Model : I3-390A28
Category : Security Camera