PTC310HWV2 - Video Conferencing System AVer - Free user manual and instructions
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| Product Type | Video Conferencing PTZ Camera |
| Brand | AVer |
| Model | PTC310HWV2 |
| Optical Zoom | 30x |
| Resolution | 1080p Full HD (1920x1080) |
| Video Outputs | HDMI, 3G-SDI, USB 3.0 (USB 2.0 compatible) |
| Pan / Tilt Range | Pan: ±170°; Tilt: -30° to +90° |
| Preset Positions | 255 |
| Network | PoE+ (IEEE 802.3at), RJ45 |
| Power Supply | DC 12V / PoE+ |
| Dimensions (W x H x D) | Approx. 154 x 191 x 168 mm |
| Weight | Approx. 1.73 kg |
| Operating Temperature | 0°C to 40°C |
| Remote Control | IR remote included |
| Warranty | 3 years limited |
| Maintenance | Clean lens with soft cloth; avoid solvents. |
| Safety | Use only supplied power adapter; do not expose to moisture. |
| Spare Parts | Remote control, power adapter, mounting bracket |
| Audio Input | Line-in (3.5mm) |
| Audio Output | Line-out (3.5mm) |
Frequently Asked Questions - PTC310HWV2 AVer
How do I reset the camera to factory settings?
Press and hold the reset button (located on the bottom) for 5 seconds using a paperclip. The camera will reboot with default settings.
How can I connect the PTC310HWV2 to my computer?
Use a USB 3.0 cable (included) to connect the camera to your PC. It will be recognized as a UVC device. For IP connection, connect via Ethernet and configure the IP address using the web interface.
What is the maximum optical zoom?
The camera features a 30x optical zoom, allowing close-up views without losing image quality.
How do I set a preset position?
Position the camera as desired, then press and hold a preset number (1-9) on the IR remote for 3 seconds. The camera will store the position. To recall, press the preset number briefly.
Which video conferencing software is compatible?
The camera works with most major software such as Zoom, Microsoft Teams, Google Meet, Skype, and any UVC-compliant application.
Does the camera support Power over Ethernet?
Yes, it supports PoE+ (IEEE 802.3at). Use a PoE+ switch or injector to power the camera via Ethernet. Ensure the network cable is Cat5e or higher.
What is the effective range of the IR remote?
The IR remote operates within a range of up to 7 meters (23 feet) when pointed directly at the camera's IR sensor.
How should I clean the lens?
Use a soft, lint-free microfiber cloth. Gently wipe the lens in a circular motion. Do not use any liquid cleaners or abrasive materials.
What should I do if there is no video output?
Check all cable connections. Ensure the camera is powered on (blue LED). Try a different cable or output port. For USB, check if the PC recognizes the device. For HDMI/SDI, verify the display input.
How do I update the camera firmware?
Download the latest firmware from AVer's official website. Access the camera's web interface, go to System > Firmware Update, and upload the .bin file. Do not power off during the update.
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USER MANUAL PTC310HWV2 AVer
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Product information
Brand : AVer
Model : PTC310HWV2
Category : Video Conferencing System