HSM-36/3S - Food Warmer Alto-Shaam - Free user manual and instructions

Product Type	Food Warmer
Brand	Alto-Shaam
Model	HSM-36/3S
Dimensions (W x D x H)	36 x 30 x 24 inches
Weight	150 lbs
Power Supply	120V, 60Hz, 1-Phase
Wattage	1500 W
Temperature Range	60°F to 200°F (16°C to 93°C)
Number of Shelves	3
Construction	Stainless steel interior and exterior
Controls	Thermostatic control with knob
Safety Features	Over-temperature protection
Usage	Holding cooked food at proper serving temperature
Cleaning	Easy-clean design; removable shelves and drip tray
Accessories Included	3 wire shelves
Warranty	2 years parts and labor
Certifications	NSF, UL, CSA
Repairability	Modular components; replacement parts available

Frequently Asked Questions - HSM-36/3S Alto-Shaam

What temperature range can the HSM-36/3S achieve?

The HSM-36/3S has a temperature range of 60°F to 200°F (16°C to 93°C), ideal for holding hot foods.

How do I clean the food warmer?

Turn off and unplug the unit. Remove shelves and drip tray. Wipe interior and exterior with a damp cloth using mild detergent. Do not use abrasive cleaners.

What are the dimensions of the HSM-36/3S?

The unit measures 36 inches wide, 30 inches deep, and 24 inches high. Ensure adequate clearance for ventilation.

What power supply is required?

It requires a 120V, 60Hz, 1-Phase electrical outlet with a dedicated circuit of 15 amps.

Can I use the warmer to cook food?

No, the HSM-36/3S is designed for holding already cooked food at serving temperature, not for cooking raw food.

What safety features does it have?

It includes over-temperature protection that automatically shuts off the unit if internal temperature exceeds safe limits.

How do I adjust the temperature?

Turn the thermostatic control knob to the desired setting. Allow up to 30 minutes for the unit to stabilize.

What is covered under warranty?

The 2-year warranty covers parts and labor for defects in materials or workmanship. Normal wear and misuse are excluded.

Are replacement parts available?

Yes, genuine Alto-Shaam replacement parts are available through authorized dealers. Common parts include thermostats, heating elements, and shelves.

Is the HSM-36/3S energy efficient?

Yes, it features insulated construction to minimize heat loss and reduce energy consumption compared to uninsulated models.

USER MANUAL HSM-36/3S Alto-Shaam

Heated Shelf Merchandiser

HSM-48/5S

HSM-24/5S

HSM-36/3S-CT

HSM-24/3S-CT

HOT FOOD HOLDING

HSM-48/5S

HSM-36/5S

HSM-24/5S

HSM-36/3S-CT

HSM-24/3S-CT

Operator's Manual

Table of Contents 2
Delivery	2
Transportation Damage and Claims 3
Unpacking	4
Safety Procedures 5
Installation	7
Dimensions	9
Electrical	13
Control Identification 15
Operation	16
General Holding Guidelines 18
Cleaning and Preventative Maintenance	19
Food Safety	21
Service	22
Limited Warranty	31

Delivery

The Alto-Shaam merchandiser is thoroughly tested and inspected to ensure only the highest quality equipment is provided. Upon receipt, inspect for any possible shipping damage and report it at once to the delivering carrier. See the Transportation Damage and Claims section.

The merchandiser, complete with unattached items and accessories, may be delivered in one or more packages. Confirm that all standard items and options have been received as ordered. Save all the information packed with the merchandiser. Register online at www.alto-shaam.com/en/support/warranty-registration to ensure prompt service in the event of a warranty parts and labor claim.

This manual must be read and understood by all people using or installing the appliance. Contact the Alto-Shaam Tech Team Service Department with any questions concerning installation, operation, or maintenance.

1-800-558-8744; [e-mail]

Operational Environmental Conditions

• Before use, appliance must acclimate to room temperature in the environment it is placed — 24 hours is recommended.
• Ambient temperature range of 60°F to 110°F (16°C to 43°C).
• Relative humidity of less than 95% non-condensation.
  • Atmospheric pressure range of 50kPa to 106kPa.

The serial number is required for all inquiries.

Always include both model and serial number(s) in any correspondence regarding the appliance.

Model:

Serial number: ____

Purchased from: ____

Date installed: ____ Voltage: ____

CAUTION

Appliance and accessories may be heavy. To prevent serious injury, always use a sufficient number of trained and experienced workers when moving or leveling appliance and handling accessories.

Transportation Damage and Claims

All Alto-Shaam equipment is sold Free on Board (F.O.B.) shipping point, and when accepted by the carrier, such shipments become the property of the consignee.

Should damage occur in shipment, do not put the appliance into service until the damage has been inspected by an authorized Alto-Shaam service provider.

Shipping damages are a matter between the carrier and the consignee. In such cases, the carrier is assumed to be responsible for the safe delivery of the merchandise, unless negligence can be established on the part of the shipper.

1. Make an immediate inspection while the appliance is still in the truck or immediately after it is moved to the receiving area. Do not wait until after the appliance is moved to a storage area.

2. Do not sign a delivery receipt or a freight bill until a proper count has been made and inspection of all appliances are received.

3. Note all damage to packages directly on the carrier's delivery receipt.

4. Make certain the driver signs the delivery receipt. If the driver refuses to sign, make a notation of this refusal on the receipt.
5. If the driver refuses to allow inspection, write the following on the delivery receipt: Driver refuses to allow inspection of containers for visible damage.
6. Contact the carrier's offi ce immediately upon fi nding damage, and request an inspection. Mail a written confi rmation to the carrier's offi ce with the time, date, and the person called.
7. Save any packages and packing material for further inspection by the carrier.
8. Promptly file a written claim with the carrier and attach copies of all supporting paperwork.

Alto-Shaam will continue our policy of assisting our customers in collecting claims which have been properly fi led and actively pursued. Alto-Shaam cannot, however, fi le any damage claims, assume the responsibility of any claims, or accept deductions in payment for such claims.

Record the model and serial number of the appliance for easy reference. Always refer to both model and serial number in any contact with Alto-Shaam regarding this appliance.

Model:

Serial Number:

Date Installed:

Voltage:

Purchased From:

Alto-Shaam has established a twenty-four hour emergency service call center to offer immediate customer access to a local authorized service agency outside of standard business hours. The emergency service access is provided exclusively for Alto-Shaam equipment and is available throughout the United States through the use of Alto-Shaam's toll-free number. Emergency service access is available seven days a week including holidays.

- Remove the merchandiser from the carton or crate.

NOTE: Do not discard the carton and other packaging material until the merchandiser has been inspected for hidden damage and tested for proper operation.

Do not discard this manual. This manual is considered to be part of the merchandiser and is to be provided to the owner or manager of the business or to the person responsible for training operators. Additional manuals are available from the service department.

• Read all instructions in this manual before installing the merchandiser, using the merchandiser or performing routine maintenance. Following procedures other than those indicated in this guide to use and clean the merchandiser is considered inappropriate and may cause damage, injury or fatal accidents, in addition to invalidating the warranty and relieving Alto-Shaam of all liability.
• Remove all protective plastic film, packaging materials, and accessories from the merchandiser before connecting electrical power. Store any accessories in a convenient place for future use.

	HSM-48/5S HSM-36/5S HSM-24/5S
Exterior Dimensions	79-7/8" x 48" x 27-5/16"(2028mm x 1218mm x 692mm)	79-7/8" x 36" x 27-5/16"(2029mm x 914mm x 692mm)	79-7/8" x 24" x 27-5/16"(2029mm x 609mm 692mm)
Weight	Net: 563 lb (255 kg) Net: 496 lb (225 kg) Net: 406 lb (184 kg)Ship: 772 lb (350 kg) Ship: 652 lb (296 kg)Ship: 550 lb (249 kg)Crate Dimensions(L x W x H): 56" x 63" x 89"(1422mm x 1600mm x 2261mm)	Crate Dimensions(L x W x H): 56" x 45" x 89"(1422mm x 1143mm x 2261mm)	Crate Dimensions(L x W x H): 36" x 36" x 89"(914mm x 914mm x 2261mm)
		HSM-36/3S-CT HSM-24/3S-CT
Exterior Dimensions		45-3/4" x 36" x 27-5/16"(1162mm x 914mm x 692mm)	45-3/4" x 24" x 27-5/16"(1163mm x 609mm 692mm)
Weight		Net: 311 lb (141 kg) Net: 250 lb (113 kg)Ship: 417 lb (189 kg) Ship: 300 lb (136 kg)Crate Dimensions(L x W x H): 56" x 45" x 65"(1422mm x 1143mm x 1651mm)	Crate Dimensions(L x W x H): 36" x 36" x 60"(914mm x 914mm x 1524mm)

CAUTION

Appliance and accessories may be heavy. To prevent serious injury, always use a sufficient number of trained and experienced workers when moving or leveling appliance and handling accessories.

CAUTION

To prevent injury or property damage: Always apply both caster brakes on mobile carts, appliances, or accessories when stationary. Appliances on casters can move or roll on uneven floors.

• The merchandiser is intended to hold pre-packaged food for human consumption. No other use for this merchandiser is authorized by the manufacturer or its agents and is therefore considered dangerous.
• The merchandiser is intended for use in commercial establishments where all operators are familiar with the purpose, limitations, and associated hazards of this merchandiser. Operating instructions and warnings must be read and understood by all operators and users. Alto-Shaam recommends regular staff training to avoid the risk of accident or damage to the merchandiser. Operators must also receive regular safety instructions.
• Any troubleshooting guides, component views, and parts lists included in this manual are for general reference only and are intended for use by qualified and trained technicians.
• This manual should be considered a permanent part of this merchandiser. This manual and all supplied instructions, diagrams, schematics, parts lists, notices, and labels must remain with the merchandiser if the item is sold or moved to another location.

For equipment delivered for use in any location regulated by the following directive: 2012/95/EC WEEE

spose of electrical or electronic equipment with other municipal waste.

Knowledge of proper procedures is essential to the safe operation of electrically and/or gas energized equipment. The following signal words and symbols may be used throughout this manual.

DANGER

Indicates a hazardous situation that, if not avoided, will result in death or serious injury.

WARNING

Indicates a hazardous situation that, if not avoided, could result in death or serious injury.

CAUTION

Indicates a hazardous situation that, if not avoided, could result in minor or moderate injury.

NOTICE: Indicates information considered important, but not hazard-related (e.g., messages relating to property damage).

Indicates that referral to operating instructions is a mandatory action. If not followed the operator could suffer personal injury.

Indicates that referral to operating instructions is recommended to understand operation of equipment.

• To prevent serious injury, death or property damage, the merchandiser should be inspected and serviced at least every twelve (12) months by an authorized service partner or trained technician.
• Only allow an authorized service partner or trained technician to service or to repair the merchandiser. Installation or repairs that are not performed by an authorized service partner or trained technician, or the use of non-factory authorized parts will void the warranty and relieve Alto-Shaam of all liability.
• When working on this merchandiser, observe precautions in the literature, on tags, on labels attached to or shipped with the merchandiser and other safety precautions that may apply.
• If the merchandiser is installed on casters, freedom of movement of the merchandiser must be restricted so that utility connections (electricity) cannot be damaged when the merchandiser is moved. If the merchandiser is moved, make sure all utility connections are disconnected. When returning the merchandiser to its original position, make sure that retention devices and utility connections are connected.
• Only use the merchandiser when it is stationary. Merchandisers on casters can tip over when being moved over an uneven floor or threshold and cause serious injury.
• Always apply caster brakes on mobile merchandisers when these are not being moved. These items could move or roll on uneven floors and cause property damage or serious injury.
• Be extremely careful when moving merchandisers because the food trays may contain hot fluids that may spill, causing serious injury.

WARNING

This appliance is not intended for use by persons (including children) with reduced physical, sensory or mental capabilities, or lack of experience and knowledge, unless they have been given supervision concerning use of the appliance by person responsible for their safety.

Children should be supervised to ensure that they do not play with the appliance.

This merchandiser, and any accessories, may be delivered in one or more packages. Make sure all accessories that were ordered have been received.

Lift the merchandiser from the pallet with a fork lift truck positioned at the rear of the merchandiser. Care must

be taken when moving the merchandiser into position to protect the glass components. Floor-standing merchandisers have heavy-duty, swivel casters with brakes.

CAUTION

Appliance and accessories may be heavy. To prevent serious injury, always use a sufficient number of trained and experienced workers when moving or leveling appliance and handling accessories.

WARNING

Improper installation, alteration, adjustment, service, cleaning, or maintenance could result in property damage, severe injury, or death.

Read and understand the installation, operating and maintenance instructions thoroughly before installing, servicing, or operating this equipment.

Alto-Shaam heated shelf merchandisers are designed for the purpose of holding hot food at a temperature for safe consumption. The merchandiser must be installed on a level surface in a location that will permit the equipment to function for its intended purpose and allow adequate access for proper cleaning and maintenance.

Level the merchandiser from side to side and front to back.

Do not install the merchandiser near a cold air source, such as a freezer, air conditioning vents, or in any area where outside air fluctuation can affect performance. This merchandiser must not be affected by steam, grease, dripping water, high temperatures, or any other adverse conditions.

In order to maintain NSF standards, floor models must be equipped with casters or 6" (152mm) legs and countertop models must be equipped with 4" (102mm) legs or sealed at the bottom by NSF approved sealant.

CLEARANCE REQUIREMENTS

4" (102mm) rear clearance

Installing the Skirt

Merchandisers with caster include three skirt panels that need to be installed once the merchandizer is in position. Perform the procedure below to install the skirt panels.

1. Remove the screws (a).
2. Slide the front skirt panel (b) into position and secure it with the screws removed in step 1.
3. Remove the screws (c) from the rear of the merchandizer.
4. Slide the side skirt (d) into position and secure it with the screws removed in step 3.
5. Repeat for the other side skirt.

HSM-48/5S

HSM-48/5S Net Weight—Empty
	Reach-in
5 Shelf 563 lbs (255 kg)

HSM-36/5S

HSM-36/5S Net Weight—Empty
	Reach-in
5 Shelf 496 lbs (225 kg)

HSM-24/5S

HSM-24/5S Net Weight—Empty
	Reach-in
5 Shelf 406 lbs (184 kg)

HSM-24/3S-CT and HSM-36/3S-CT

Countertop Reach-In Net Weight—Empty

HSM-24 250 lbs (113 kg)

HSM-36 311 lbs (141 kg)

An identification tag is permanently mounted on the cabinet.

Permanent wiring or electrical outlets for this merchandiser must be installed by a licensed electrician in accordance with local, country, or national codes.

This merchandiser must be connected to a dedicated circuit: (see below)

HSM-48 - 30 Amp circuit

HSM-36 - 20 Amp circuit

HSM-24 — 20 Amp circuit

In the event of an emergency, always position the merchandiser so the power supply cord is easily accessible.

Plug the unit into a properly grounded receptacle only.

Arcing will occur when connecting or disconnecting the unit unless all controls are in the off position.

Hard wired models:

Hard wired models must be equipped with a country certified external allpole disconnection switch with sufficient contact separation.

If a power cord is used for the connection of the product an oil resistant cord like H05RN or H07RN or equivalent must be used.

NOTICE: Where local codes and CE regulatory requirements apply, appliances must be connected to an electrical circuit that is protected by an external GFCI outlet.

CAUTION

Power source must match voltage identified on appliance rating tag. The rating tag provides essential technical information required for any appliance installation, maintenance or repairs. Do not remove, damage or modify the rating tag.

WARNING

To prevent serious injury, death, or property damage:

All electrical connections must be made by a qualified and trained service technician in accordance with applicable electrical codes.

This appliance must be adequately grounded in accordance with local electrical codes or, in the absence of local codes, with the current edition of the National Electrical Code ANSI/NFPA No. 70. In Canada, all electrical connections are to be made in accordance with CSA C22.1, Canadian Electrical Code Part 1 or local codes.

CE-approved appliances include an equipotential-bonding terminal marked with the symbol shown on the left. Provisions for earthing are to be made in accordance with IEC:2010 60335-1 section 27 or local codes.

WARNING

Electrical Grounding Instructions:

This appliance may be equipped with a three-pronged (grounding) plug for your protection against shock hazard and should be plugged directly into a properly grounded three-prong receptacle.

Do not cut or remove the grounding prong from this plug. Removing the grounding prong may result in serious injury, death or property damage.

Electrical
	V Ph Hz A kW					Dedicated Circuit Breaker	Plug Configuration
HSM-48/5S	208 - 240	1	60	19.0 - 21.9	4.0 - 5.3	30	cord, no plug
	230 1 50/60 20.0 4.6 30 cord, no plug
HSM-36/5S	208 - 240	1	60	14.4 - 16.7	3.0 - 4.0	20	cord, no plug
	230 1 50/60 15.0 3.5 20 CEE 7/7
HSM-24/5S	208 - 240 1 60 10.8 - 12.5 2.3 - 3.0 20						NEMA 6-20P20A - 250V PLUG
	230 1 50/60 11.5 2.9 20 CEE 7/7
HSM-36/3S-CT	208 - 240 1 60 8.8 - 9.2 1.9 - 2.5 20						NEMA 6-20P20A - 250V PLUG
	230	1	50/60	9.0	2.1	20	CEE 7/7	[H2-16P] BS 1363
HSM-24/3S-CT	120 1 60	15.0 1.8 20					NEMA 5-20P20A - 125V PLUG	[xw45]
	208 - 240 1 60 6.5 - 7.5 1.4 - 1.8 20						NEMA 6-20P20A - 250V PLUG
	230	1	50/60	7.0	1.8	20	CEE 7/7	[H2-16P] BS 1363

Wire diagrams are included in the literature package supplied with the merchandiser.

5-Shelf Control

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Bottom Shelf 2nd Shelf 3rd Shelf 4th Shelf Top Shelf From Bottom From Bottom From Bottom

3-Shelf Control

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3
Bottom Shelf Middle Shelf Top Shelf

CHEF TIP: Use the top shelf for the highest heat assignment, and the bottom shelf for the lowest heat assignment. The proper temperature range for the food being held depends on the food type, the packaging, and the quantity of product. Apply the first item in, first item out method to all merchandisers. Wipe spills immediately with hot water and a mild soap to minimize end-of-the-day cleanup.

User Safety Information

The multi-shelf hot food holding merchandiser has heated shelves intended to be used with pre-packaged hot food. All operators must be familiar with the purpose, limitations, and associated hazards of this merchandiser. Operating instructions and warnings must be read and understood by all operators and users.

Before Initial Use:

1. Remove all packing material from the merchandiser.
2. Remove and wash any detachable items with hot, soapy water. Dry with a clean, damp lint-free cloth.
3. Remove all visible grease or oil from the merchandiser.
4. Clean the interior and exterior of the merchandiser with a mild soap and water solution. Apply the solution with a clean, damp cloth. Do not use commercial or household cleaners that contain ammonia. Wipe with a clean, damp cloth to remove all detergent residue. Dry with a clean, lint-free cloth.
5. Clean the merchandiser glass with glass cleaner or distilled vinegar.
6. Operate the merchandiser with food for a period of 15 minutes using setting 9 to remove surface oils and any accompanying odor.

Special Instructions:

1. Do not allow liquids or food to come in direct contact with the anodized-aluminum shelves.
2. Use hand protection when handling hot items.
3. Be certain that any hot foods are in the appropriate high-temperature heat-tested containers.
4. It is recommended that plastic or paper containers be used. Pans or dishes can scratch the anodized-aluminum.
5. Do not overheat, this may cause some containers to melt.
6. Do not stack containers.

Heating Characteristics

The heated anodized-aluminum surface provides even heat transfer. Hot food in heat-tested containers are in direct contact with the anodized-aluminum top.

CAUTION

To prevent personal injury, property damage, or damage to the merchandiser:

Treat the glass with care. Glass can shatter or chip.

CAUTION

To prevent personal injury or property damage:

Always use hand protection when operating this appliance to avoid burns. Metal parts of this equipment become extremely hot when in operation.

1. Make sure the merchandiser is connected to the appropriate power source.
2. Locate the power switch below the top canopy on the left side of the merchandiser.
3. Press the power switch to the ON (|) position.
4. Turn the control panel door latch.
5. Use the control panel door handle to pull the door open.
6. Turn the thermostat knob(s) to a predetermined number and preheat the merchandiser for 30 minutes.

Each shelf has a thermostat control numbered from 1 to 10, with 10 being the hottest. When the thermostat is turned clockwise to the determined number, the indicator light-found above each shelf-illuminates and remains illuminated as long as the shelf is being heated.

1. Before loading food into the merchandiser, use a meat thermometer to make certain all food products have reached an internal temperature of 160° F ( 71° C) or higher. If any food product is not at the proper serving temperature, use a Halo Heat ^® cooking and holding oven or Combitherm ^® oven to bring the food product within the correct temperature range.

2. Load pre-packaged hot foods into the merchandiser. Periodically check the internal temperature of each food item to ensure maintenance of the proper temperature range.

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Bottom Shelf 2nd Shelf 3rd Shelf 4th Shelf Top Shelf From Bottom From Bottom From Bottom

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Bottom Shelf Middle Shelf Top Shelf

Chefs, cooks and other specialized food service personnel employ varied methods of cooking. Proper holding temperatures for a specific food product must be based on the moisture content of the product, product density, volume, and proper serving temperatures. Safe holding temperatures must also be correlated with palatability in determining the length of holding time for a specific product.

Halo Heat ^® maintains the maximum amount of product moisture content without the addition of water, water vapor, or steam. Maintaining maximum natural product moisture preserves the natural flavor of the product and provides a more genuine taste. In addition to product moisture retention, the gentle properties of Halo Heat maintain a consistent temperature throughout the cabinet without the necessity of a heat distribution fan, thereby preventing further moisture loss due to evaporation or dehydration.

In an enclosed holding environment, too much moisture content is a condition which can be relieved. A product achieving extremely high temperatures in preparation must be allowed to decrease in temperature before being placed in a controlled holding atmosphere. If the product is not allowed to decrease in temperature, excessive condensation will form increasing the moisture content on the outside of the product. To preserve the safety and quality of freshly cooked foods however, a maximum of 1 to 2 minutes must be the only time period allowed for the initial heat to be released from the product.

The merchandiser is equipped with a thermostat indicating a range of between 1 and 10. Use a metal-stemmed thermometer to measure the internal temperature of the food product(s) being held. Adjust the thermostat setting to achieve the best overall setting based on internal product temperature.

Holding Temperature Range
Meat Fahrenheit Celsius
Beef Roast — Rare 130°F 54°C
Beef Roast — Med/Well Done 155°F 68°C
Beef Brisket 160°F-175°F 71°C-79°C
Corn Beef 160°F-175°F 71°C-79°C
Pastrami 160°F-175°F 71°C-79°C
Prime Rib — Rare 130°F 54°C
Steaks — Broiled/Fried 140°F-160°F 60°C-71°C
Ribs — Beef Or Pork 160°F 71°C
Veal 160°F-175°F 71°C-79°C
Ham 160°F-175°F 71°C-79°C
Pork 160°F-175°F 71°C-79°C
Lamb	160°F-175°F 71°C-79°C
Poultry
Chicken — Fried/Baked	160°F-175°F 71°C-79°C
Duck	160°F-175°F 71°C-79°C
Turkey	160°F-175°F 71°C-79°C
General	160°F-175°F 71°C-79°C
Fish/Seafood
Fish — Baked/Fried	160°F-175°F 71°C-79°C
Lobster	160°F-175°F 71°C-79°C
Shrimp — Fried	160°F-175°F 71°C-79°C
Baked Goods
Breads/Rolls	120°F-140°F 49°C-60°C
Miscellaneous
Casseroles	160°F-175°F 71°C-79°C
Dough — Proofing	80°F-100°F 27°C-38°C
Eggs — Fried	150°F-160°F 66°C-71°C
Frozen Entrees	160°F-175°F 71°C-79°C
Hors d'oeuvres	160°F-180°F 71°C-82°C
Pasta	160°F-180°F 71°C-82°C
Pizza	160°F-180°F 71°C-82°C
Potatoes	180°F 82°C
Plated Meals	140°F-165°F 60°C-74°C
Sauces	140°F-200°F 60°C-93°C
Soup	140°F-200°F 60°C-93°C
Vegetables	160°F-175°F 71°C-79°C
The holding temperatures listed are suggested guidelines only. All food holding should be based on internal product temperatures. Always follow local health (hygiene) regulations for all internal temperature requirements.

Protecting Stainless Steel Surfaces

It is important to guard against corrosion in the care of stainless steel surfaces. Harsh, corrosive, or inappropriate chemicals can completely destroy the protective surface layer of stainless steel. Abrasive pads, steel wool, or metal implement

will abrade surfaces causing damage to this protective coating and will eventually result in areas of corrosion. Even water, particularly hard water that contains high to moderate concentrations of chloride, will cause oxidation and pitting that result in rust and corrosion. In addition, many acidic foods spilled and left to remain on metal surfaces are contributing factors that will corrode surfaces.

Proper cleaning agents, materials, and methods are vital to maintaining the appearance and life of this appliance. Spilled foods should be removed and the area wiped as soon as possible but at the very least, a minimum of once per day. Always thoroughly rinse surfaces aft er using a cleaning agent and wipe standing water as quickly as possible aft er rinsing.

Cleaning Agents

Use non-abrasive cleaning products designed for use on stainless steel surfaces. Cleaning agents must be chloride-free compounds and must not contain quaternary salts. Never use hydrochloric acid (muriatic acid) on stainless steel surfaces. Failure to observe this precaution will void the warranty. Always use the proper cleaning agent at the manufacturer's recommended strength. Contact your local cleaning supplier for product recommendations.

Cleaning Materials

Cleaning can usually be accomplished with the proper cleaning agent and a soft, clean cloth. When more aggressive methods are needed, use a non-abrasive scouring pad on diffi cult areas and make certain to scrub with the visible grain of surface metal to avoid surface scratches. Never use wire brushes, metal scouring pads, or scrapers to remove food residue. Failure to observe this precaution will void the warranty.

NOTICE

To protect stainless steel surfaces, completely avoid the use of abrasive cleaning compounds, chloride based cleaners, or cleaners containing quaternary salts. never use hydrochloric acid (muriatic acid) on stainless steel.

never use wire brushes, metal scouring pads or scrapers.

WARNING

To prevent serious personal injury, death, or property damage:

The appliance must be cleaned thoroughly to avoid deposits of grease and or food residue inside the appliance that may catch fire. If fat deposits and/or food waste inside the appliance ignite, shut down the appliance immediately and keep the appliance door closed to extinguish the fire. If further extinguishing is required, disconnect the appliance from the main power and use a fire extinguisher (do not use water to extinguish a grease fire!). Failure to clean the appliance properly invalidates the warranty and relieves Alto-Shaam of all liability.

How to Clean the Merchandiser.

1. Press the On/Off switch to the OFF (O) position. Disconnect the merchandiser from the power source. Allow the merchandiser to cool.
2. Remove, cover or wrap, and store food product under refrigeration.
3. Clean the exterior of the merchandiser with a mild soap and water solution. Apply the solution with a clean, damp cloth. Do not use commercial or household cleaners that contain ammonia. Wipe with a clean, damp cloth to remove all detergent residue. Dry with a clean, lint-free cloth. Clean the exterior of the cabinet with a cleaner recommended for stainless steel surfaces to maintain coating on any polished stainless steel.
4. Clean the anodized-aluminum shelves and other interior components with a mild soap and hot water.
5. Spray heavily-soiled areas with a water-soluble degreaser and let stand for 10 minutes, then remove the soil with a plastic scouring pad.
6. Clean the control panel, vents, handles, and gaskets thoroughly since these areas harbor food debris.
   NOTICE: Never use of abrasive cleaning compounds, chloride based cleaners, or cleaners containing quaternary salts.

Never use hydrochloric acid (muriatic acid) on stainless steel.

1. Wipe the interior surfaces with a sanitizing solution after cleaning and rinsing. This solution must be approved for use on food contact surfaces.
2. Clean the merchandiser glass with glass cleaner or distilled vinegar.

Always follow appropriate state or local health (hygiene) regulations regarding all applicable cleaning and sanitation requirements for foodservice equipment.

WARNING

To prevent serious personal injury, death, or property damage:

do not steam clean, hose down or flood the interior or exterior with water or liquid solution of any kind. do not use water jet to clean. Failure to observe this precaution will void the warranty.

WARNING

To prevent serious injury, death, or property damage, always disconnect the appliance from the power source before cleaning or servicing.

Food flavor and aroma are usually so closely related that it is difficult, if not impossible, to separate them. There is also an important, inseparable relationship between cleanliness and food flavor. Cleanliness, operating efficiency, and appearance of equipment contribute considerably to savory, appetizing foods.

Most food imparts its own particular aroma and many foods also absorb existing odors. Unfortunately, during this absorption there is not a distinction between good and bad odors. The majority of objectionable fl avors and odors troubling food service operations are caused by bacteria growth. Sourness, rancidity, mustiness, stale or other undesirable fl avors are usually the result of germ activity.

The easiest way to ensure full, natural food flavor is through comprehensive cleanliness. This means good control of both visible soil (dirt) and invisible soil (germs). A thorough approach to sanitation will provide essential cleanliness. It will ensure an attractive appearance of equipment, along with maximum efficiency and utility. More importantly, a good sanitation program provides one of the key elements in the prevention of food-borne illnesses.

A comprehensive sanitation program should focus on the training of staff in basic sanitation procedures. This includes personal hygiene, proper handling of raw foods, cooking to a safe internal product temperature, and the routine monitoring of internal food temperatures from the time the food is received through the time the food is served.

A controlled holding environment for prepared foods is just one of the important factors involved in the prevention of food-borne illnesses. Temperature monitoring and control during receiving, storage, preparation, and the service of foods are of equal importance.

The most accurate method of measuring safe temperatures of both hot and cold foods is by internal product temperature. A thermometer is an effective tool for this purpose, and should be routinely used on all products that require holding at a specific temperature.

Internal Food Product Temperatures
Hot Foods
Danger Zone 40°F to 140°F 4°C to 60°C
Critical Zone 70°F to 120°F 21°C to 49°C
Safe Zone 140°F to 165°F 60°C to 74°C
Cold Foods
Danger Zone Above 40°F Above 4°C
Safe Zone 36°F to 40°F 2°C to 4°C
Frozen Foods
Danger Zone Above 32°F Above 0°C
Critical Zone 0°F to 32°F -18°C to 0°C
Safe Zone 0°F for Below -18°C or Below

Hazard Analysis (at) Critical Control Points (HACCP), is a quality control program of operating procedures to assure food integrity, quality, and safety. Taking steps necessary to augment food safety practices is both cost effective and relatively simple. Additional HACCP information is available by contacting:

Center for Food Safety and Applied Nutrition

Food and Drug Administration

Phone: 1-888-SAFEFOOD

www.foodsafety.gov

HSM 5 Shelf Frame Components

Serial number is required for all inquiries. Part numbers and drawings are subject to change without notice.

HSM 5 Shelf Frame Components Parts List

WARNING

To prevent serious injury, death, or property damage, always disconnect the appliance from the power source before cleaning or servicing.

ItemPartDescriptionQty
1 GL-38414 Panel, Left, Tempered Glass, 9.5mmFactory replacement only			1
2 1019990 Top Cover Panel, HSM-24 1
3 1020846 Top Cover Panel, HSM-36 1
4 1020376 Top Cover Panel, HSM-48 1
5 SC-22779 Screw, M4 x 0.8 x 10mm Pan 1
6 1020187 Upper Back Panel, HSM-24 1
7 1020852 Upper Back Panel, HSM-36 1
8 1020572 Upper Back Panel, HSM-48 1
9 E2097HR Hanger 6-1/2" Rope Cleat 7/16 Black Nylon 1
10 SC-35259 Screw, M5 x 0.8 X 50mm Flat 2
11 5022844R Lower Back Panel Assembly, HSM-24			1
12 5022739R Lower Back Panel Assembly, HSM-36 1
13 5022835R Lower Back Panel Assembly, HSM-48 1
14 GL-38413 Panel, Right, Tempered Glass, 9.5mmFactory replacement only			1
15 1020116 Lower End Cap Panel, Right			1
16 1020152 Magnet, Disk			8
17 MA-38245 Magent, NEO, Nickel Plated			8
18 SC-22765 Screw,M4 x 0.7 X 20mm Pan			8
19 CS-38565 Caster, Swivel, 3", Lock, Flat			2
20 CS-38902 Caster, Rigid, 3", Flat			2
21 67338 Screw, M6 X 1 X 20mm Hex FLG			16
22 5021895 Kick Panel Assembly, HSM-24			1
23 5022308 Kick Panel Assembly, HSM-36			1
24 5022029 Kick Panel Assembly, HSM-48			1
25 5021878R Control Panel Cover Assembly, HSM-24			1
26 5022274R Control Panel Cover Assembly, HSM-36			1
27 5022110R Control Panel Cover Assembly, HSM-48			1
28 HD-28789 Handle, Pull Recessed, Black			1
29 1020531 Lower End Cap Panel, Left			1

Serial number is required for all inquiries.

Part numbers and drawings are subject to change without notice.

HSM Countertop Frame Components

Item	Part	Description	Qty
1	5022869R Kit, Side	Glass, Lef
2	1019990 Top Cover	Panel, HSM-24 1
3	10208456 Top Cover	Panel, HSM-36 1
4	SC22273 Screw, M4 x 0.7 x 10mm Pan 6
5	5023072R Kit, Back	Cover Panel, HSM-24/CT 1
6	5022860R Kit, Back	Cover Panel, HSM-36/CT 1
7	E2097HR Hanger 6-1/2" Ropse Cleat 1
8	SC-35259 Screw, M5 x 0.8 x 50mm Flat 2
9	5022868R Kit, Side	Glass, Right 1
10	HD-38498 Handle, Recessed, Stainless Steel		1
11	1021453 Front Control Panel, HSM-24/CT		1
12	1021395 Front Control Panel, HSM-36/CT		1
13	1017418 Attach Strip, HSM-24/CT		1
14	1017453 Attach Strip, HSM-36/CT		1
15	LG-29644 Leg, 4"	Adjustable	4

Serial number is required for all inquiries. Part numbers and drawings are subject to change without notice.

HSM Shelf Components - All Models

ItemPartDescriptionQtyQty-CT
1 5021795R Shelf Assembly, HSM-24 4			2
2 5022261R Shelf Assembly, HSM-36 4			2
3 5022099R Shelf Assembly, HSM-48 4			2
4 5022832R Element, Foil Heat Pad, HSM-24 4			2
5 5022825R Element, Foil Heat Pad, HSM-36 4			2
6 5022840R Element, Foil Heat Pad, HSM-48 4			2
7 5023623 Kit, Sensor Replacement 1			1
8 1016906 Shelf Support Arm, Left		4	2
9 WS-22301 Washer, M5 Split Lock 40			20
10 SC-38830 Screw, M5 x 0.8 x 20mm Pan 40			20
11 GD-36676 Shelf Guard, Lexan, HSM-24	4		2
12 GD-36677 Shelf Guard, Lexan, HSM-36	4		2
13 GD-37136 Shelf Guard, Lexan, HSM-48	4		2
14 SC-23141 Screw, M4 x 0.7 x 12mm Flat	35		21
15 GD-38897 Shelf Guard, Clear, HSM-24	5		3
16 GD-38571 Shelf Guard, Clear, HSM-36	5		3
17 GD-38898 Shelf Guard, Clear, HSM-48	5		3
18 1022864 Bracket, Guard Standoff, HSM-24	5		3
19 1022493 Bracket, Guard Standoff, HSM-36	5		3
20 1022865 Bracket, Guard Standoff, HSM-48	5		3
21 1016907 Shelf Support Arm, Right 4			2
22 5017351R Base Shelf Assembly, HSM-24	1		1
23 5018302R Base Shelf Assembly, HSM-36	1		1
24 5018410R Base Shelf Assembly, HSM-48	1		1
25 5022839R Shelf Guard, Base, HSM-24	1		1
26 5022749R Shelf Guard, Base, HSM-36	1		1
27 5022847R Shelf Guard, Base, HSM-48	1		1

WARNING

To prevent serious injury, death, or property damage, always disconnect the appliance from the power source before cleaning or servicing.

Serial number is required for all inquiries.

Part numbers and drawings are subject to change without notice.

HSM Fan and Light Components - All Models

WARNING

To prevent serious injury, death, or property damage, always disconnect the appliance from the power source before cleaning or servicing.

Serial number is required for all inquiries.

Part numbers and drawings are subject to change without notice.

HSM 5 Shelf Base Components

WARNING

To prevent serious injury, death, or property damage, always disconnect the appliance from the power source before cleaning or servicing.

Item	Part	Description	Qty
1 50	3179 Equipotential	Ground Stud 1
2 CD	-3397 Cordset, 12	3 SJO, 20A-125V Plug 1
3 CD	-3588 Cordset, 12	3, 250V 1
4 CD	-3922 Cordset, 16	AWG, 3/C, International Harmonized	1
5 BU	-34717 Bushing, Strain Relief, 5.8-13.9mm 1
6 CD	-33490-HSM Cord, 12/3, Harmonized 1
7 HD	-28789 Handle, Pull Recessed, Black 1
8 SC	-22273	Screw, M4 x 0.7 x 10mm Pan	4
9 SC	-36459 2	Screw, Shoulder, M5, Slot
10 59	21788R 5-Control	Assembly, HSM-24/5S 1
11 50	22264R 5-Control	Assembly, HSM-36/5S 1
12 50	18409R 5-Control	Assembly, HSM-48/5S 1
13 CC	-36830 Control, 300F Max		5
14 KN	-36424 Knob, Unibody, T-Stat Control		5
15 SC	-22500 Screw, 6-32 x 1/4" Pan		10
16 50	22821R Light, Indicator, 250V, Green, Service Kit		5
17 CL	-37245 Clip, Light Mounting		5

Serial number is required for all inquiries.

Part numbers and drawings are subject to change without notice.

HSM Countertop Base Components

Serial number is required for all inquiries. Part numbers and drawings are subject to change without notice.

HSM 5 Shelf Control Components

ItemPartDescriptionQty
1 SC-2365 Screw, 6-32 x 1-1/4" Pan 2
2 NU-36234 Nut, M5, Keps 3
3 WS-2467 Washer, Locking 1
4 SC-38128 Screw, Pan PH, Metric M5 1
5 BK-3019 T-Block 1
6 CN-3052 Contactor 208/240V 3 Plole 25A 1
7 CN-3487 Contactor 120V 2Pole 25A	1
8 TM-34305 Terminal, Screwless End 7
9 TM-34307 Terminal, 6mm, Orange, Spring	19
10 FU-34771 Fuse Holder, 2 Bank		1
11 FU-34938 Fuse, 3A		1
12 TM-3783 Terminal, Wall, 4mm	1
13 TM-3778 Terminals, CT, Series, 4mm	5
14 TM-34308 Terminal,6mm, Blue, Spring	10
15 TM-34309 Terminal, End Section, Sring	13
16 TM-34306 Terminal, Ground, 6mm, Spring	2
17 TM-34311 Terminal, Fuse Holder, 8mm	2
18 TM-34315 Terminal, End Plate	2
19 1013459 DIN Rail, Solid Surface, 450mm	1
20 TM-34310 Jumper Bar	7
21 SC-22273 Screw, M4 x 0.7 x 10mm Pan	3
22 BA-38198 Power Supply with Connectors		1

Serial number is required for all inquiries. Part numbers and drawings are subject to change without notice.

HSM Countertop Control Components

Item	Part	Description	Qty
1	5011565R Cordset, NEMA 6-20P, with Ferrule		1
2	5013179 Equipotential Ground Stud 1
3	5013670R Cordset, CE 7/7, with Ferrule		1
4	BU-34717 Bushing, Strain Relief		1
5	NU-36234 Nut, M5, Keps 3
6	WS-2467 Washer, Lock 1
7	SC-38128 Screw, Pan, Ph, Metric, M5 1
8	SC-2365 Screw, 6-32 x 1-1/4" Pan 2
9	BK-3019 T-Block 1
10	SC-22273 Screw, M4 x 0.7 x 10mm Pan 9
11	BU-3013 Bushing, Snap, 1-1/2"	2
12	5020740 Power Supply with Connector		1
13	SC-22273 Screw, M4 x 0.7 x 10mm Pan 3
14	5020737 Fuse Link Assembly		2
15	TI-35719 Tie, Twist Lock 0.5" Standoff		4
16	TM-3778 Terminal, Series, 4mm	1
17	TM-34307 Terminal, 6mm, Orange, Spring		1
18	TM-34308 Terminal, 6mm, Blue, Spring		1
19	TM-34305 Terminal, Screwless End 1
20	1013636 DIN Rail, Solid Surface	1
21	TM-34306 Terminal, Ground, 6mm, Spring		1

WARNING

To prevent serious injury, death, or property damage, always disconnect the appliance from the power source before cleaning or servicing.

rial number is required for all inquiries. and drawings are subject to change without notice.

Alto-Shaam, Inc. warrants to the original purchaser only that any original part that is found to be defective in material or workmanship will, at Alto-Shaam's option, subject to provisions hereinafter stated, be replaced with a new or rebuilt part.

The original parts warranty period is as follows:

For the refrigeration compressor on Alto-Shaam Quickchillers™, fi ve (5) years from the date of installation of appliance.

For the heating element on Halo Heat ^® cooking and holding ovens, as long as the original purchaser owns the oven. This excludes holding only equipment.

For all other original parts, one (1) year from the date of installation of appliance or fifteen (15) months from the shipping date, whichever occurs first.

The labor warranty period is one (1) year from the date of installation or fifteen (15) months from the shipping date, whichever occurs first.

Alto-Shaam will bear normal labor charges performed during standard business hours, excluding overtime, holiday rates or any additional fees.

To be valid, a warranty claim must be asserted during the applicable warranty period. This warranty is not transferable.

This warranty does not apply to:

1. Calibration.
2. Replacement of light bulbs, door gaskets, and/or the replacement of glass due to damage of any kind.
3. Equipment damage caused by accident, shipping, improper installation or alteration.
4. Equipment used under conditions of abuse, misuse, carelessness or abnormal conditions, including but not limited to, equipment subjected to harsh or inappropriate chemicals, including but not limited to, compounds containing chloride or quaternary salts, poor water quality, or equipment with missing or altered serial numbers.
5. Damage incurred as a direct result of poor water quality, inadequate maintenance of steam generators and/or surfaces affected by water quality. Water quality and required maintenance of steam generating equipment is the responsibility of the owner/operator.
6. Damage caused by use of any cleaning agent other than Alto-Shaam's Combitherm Cleaner, including but not limited to damage due to chlorine or other harmful chemicals. Use of Alto-Shaam's Combitherm Cleaner on Combitherm ^* ovens is highly recommended.
7. Any losses or damage resulting from malfunction, including loss of product, food product, revenue, or consequential or incidental damages of any kind.
8. Equipment modified in any manner from original model, substitution of parts other than factory authorized parts, removal of any parts including legs, or addition of any parts.

This warranty is exclusive and is in lieu of all other warranties, express or implied, including the implied warranties of merchantability and fitness for a particular purpose. In no event shall Alto-Shaam be liable for loss of use, loss of revenue or profit, or loss of product, or for any indirect, special, incidental, or consequential damages. No person except an officer of Alto-Shaam, Inc. is authorized to modify this warranty or to incur on behalf of Alto-Shaam any other obligation or liability in connection with Alto-Shaam equipment.

Effective November 1, 2012

W164 N9221 Water Street • P.O. Box 450 Menomonee Falls, Wisconsin 53052-0450 U.S.A.

PHONE: [phone] • 800.558.8744 U.S.A./CANADA FAX: [phone] • 800.329.8744 U.S.A. ONLY www.alto-shaam.com

Printed in the U.S.A

Alto-Shaam World Headquarters

W164 N9221 Water Street, PO Box 450

Menomonee Falls, WI 53052-0450, U.S.A.

Phone [phone]

Alto-Shaam Asia

Shanghai, China

Phone [phone]

Alto-Shaam Canada

Concord, Ontario Canada

Toll Free Phone [phone]

Phone [phone]

Alto-Shaam Central & South America

Miami, FL USA

Phone [phone]

Alto-Shaam Middle East & Africa

Dubai, UAE

Phone [phone]

Alto-Shaam France, L.L.C.

Printed in the U.S.A.