Riley RLY20-AU - Fireplace DIMPLEX - Free user manual and instructions
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| Product Type | Electric Fireplace |
| Model | Riley RLY20-AU |
| Brand | Dimplex |
| Dimensions (W x H x D) | 1020 x 620 x 280 mm |
| Weight | 28 kg |
| Power Supply | 220-240 V, 50 Hz |
| Power Consumption | 2000 W (heater), 100 W (flame only) |
| Heating Coverage | Up to 40 m² |
| Heat Output | 6820 BTU/h |
| Flame Technology | LED 3D flame effect with adjustable brightness |
| Controls | Touch panel and remote control |
| Thermostat | Adjustable thermostat with digital display |
| Safety Features | Overheat protection, cool-touch glass, tip-over switch |
| Installation | Freestanding or built-in (requires ventilation) |
| Maintenance | Clean glass with soft cloth; replace LED modules every 50,000 hours |
| Warranty | 2 years (parts and labor) |
| Spare Parts Available | Remote control, heater element, LED light kit, glass front |
| Energy Efficiency | Class A (heater), low power consumption in flame-only mode |
| Noise Level | < 35 dB (flame only), < 45 dB (heater on) |
Frequently Asked Questions - Riley RLY20-AU DIMPLEX
How do I install the Dimplex Riley RLY20-AU fireplace?
The fireplace can be freestanding or built-in. For built-in, ensure proper ventilation and maintain clearances as per manual. Plug into a grounded outlet.
How do I clean the glass on my fireplace?
Use a soft, damp cloth with mild glass cleaner. Avoid abrasive materials. Always let the fireplace cool before cleaning.
What type of remote does the Riley RLY20-AU use and how to replace the battery?
The remote uses a CR2025 battery. Slide open the battery compartment, replace battery, and ensure polarity is correct.
Why is my fireplace not heating?
Check that the thermostat is set higher than room temperature and heater mode is enabled. Also verify the unit is not in flame-only mode. If still no heat, contact support.
Can I leave the fireplace on overnight?
It is not recommended to leave the heater unattended for long periods. The flame-only mode can be used safely, but always follow manual safety instructions.
The flame effect is not working. What should I do?
Check that the unit is plugged in and the main power is on. Try resetting: unplug for 10 seconds and plug back in. If still off, inspect LED connections or contact service.
Does the fireplace have a timer?
Yes, the Riley RLY20-AU includes a programmable timer (1-9 hours) for both heater and flame modes.
Is the fireplace safe for children and pets?
The glass remains cool to touch, but the holes can expel hot air. Keep children and pets at least 3 feet away. The unit has a tip-over switch for added safety.
Where can I purchase spare parts for my Dimplex fireplace?
Genuine Dimplex spare parts are available through authorized dealers or online parts stores. Common parts: remote (part #RP001), heater element (#HE20), LED kit (#LK20).
What does the error code E1 mean?
Error code E1 indicates overheating or blocked airflow. Turn off the fireplace, allow it to cool, and check for obstructions. Ensure vents are clear. If persists, contact support.
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USER MANUAL Riley RLY20-AU DIMPLEX
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Product information
Brand : DIMPLEX
Model : Riley RLY20-AU
Category : Fireplace