TG2480HIII - Printer CUSTOM - Free user manual and instructions
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| Product Type | Thermal Receipt Printer |
| Model | TG2480HIII |
| Brand | CUSTOM |
| Dimensions (W x D x H) | Approx. 200 x 150 x 130 mm |
| Weight | Approx. 1.5 kg |
| Power Supply | 24V DC, 2A (external adapter) |
| Print Technology | Direct Thermal |
| Print Speed | Up to 250 mm/s |
| Paper Width | 80 mm (max) |
| Paper Thickness | 60 to 80 g/m² |
| Interface | USB, Ethernet, Serial (RS-232) |
| Supported Characters | ASCII, Chinese, Japanese, Korean, extended graphics |
| Barcode Support | 1D (UPC, EAN, Code39, Code128) and 2D (QR, PDF417) |
| Emulations | ESC/POS, Star, BIXOLON |
| Cutter Type | Auto-cutter (partial/full cut) |
| Operating Temperature | 0°C to 45°C |
| Humidity | 10% to 80% RH (non-condensing) |
| Accessories Included | Power adapter, USB cable, one roll of paper, user manual |
| Maintenance | Clean print head with alcohol pad; avoid dust |
| Safety | CE, FCC, RoHS compliant; thermal head hot after use |
| Spare Parts | Print head, cutter blade, roller, power adapter |
| General Information | Designed for POS systems; reliable and fast printing |
Frequently Asked Questions - TG2480HIII CUSTOM
How do I load paper into the CUSTOM TG2480HIII printer?
Open the paper cover by pressing the button on the side. Insert the paper roll with the thermal side facing upward (touch test: darker side is thermal). Pull out a small amount of paper, close the cover until it clicks. The printer will auto-feed.
Why is my printer not printing?
Check that the power cable is connected and the printer is on. Verify the USB or serial cable is securely attached. Ensure the paper roll is loaded correctly and the cover is closed. Try a self-test by holding the FEED button while powering on.
How do I clean the print head?
Turn off the printer and let it cool for 5 minutes. Open the cover and remove paper. Use a cotton swab moistened with isopropyl alcohol to gently wipe the print head. Wait 2 minutes for drying before reusing.
What type of paper should I use?
Use thermal receipt paper with a width of 80 mm and a core diameter of 12-13 mm. The paper thickness should be between 60 and 80 g/m². Avoid paper coated with chemicals.
Can I connect the printer via Bluetooth?
The TG2480HIII standard model does not have built-in Bluetooth. However, you can use a USB-to-Bluetooth adapter or a serial Bluetooth module. For native wireless, consider the TG2480HIII-WiFi version.
How do I change the baud rate for serial communication?
Use the printer's utility software (e.g., CUSTOM Tool) or send ESC/POS commands (e.g., GS ( E ). Refer to the manual for specific command codes. Default baud rate is 9600.
What does the red LED indicate?
A steady red LED indicates a paper error (out of paper or cover open). Flashing red indicates a printer error (e.g., jam or cutter error). Check paper and cover; if persists, power cycle.
How do I perform a factory reset?
Turn off the printer. Press and hold the FEED button while turning on the power. Keep holding until the printer prints a 'Factory Reset' message. Release the button.
Is the printer compatible with Windows, macOS, and Linux?
Yes, it supports Windows (native drivers), macOS (via CUPS), and Linux (open source drivers). Drivers can be downloaded from the CUSTOM support website.
How can I replace the cutter blade?
Turn off the printer and unplug it. Open the cover and remove the paper roll. Use a screwdriver to remove the cutter unit cover. Gently lift the old blade and insert the new one, then reassemble. Only use genuine CUSTOM spare parts.
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USER MANUAL TG2480HIII CUSTOM
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Product information
Brand : CUSTOM
Model : TG2480HIII
Category : Printer