G4344XFF0G - Freezer NEFF - Free user manual and instructions

Product Type	Freezer
Brand	Neff
Model	G4344XFF0G
Installation Type	Freestanding
Energy Efficiency Class	A+
Annual Energy Consumption	240 kWh
Noise Level	42 dB
Total Net Capacity	250 L
Freezing Capacity	12 kg/24h
Climate Class	SN-T
Temperature Rise Time	18 h
Star Rating	4 stars
Frost Free System	Yes (NoFrost)
Fast Freeze Function	Yes
Door Hinge	Right, reversible
Control Type	Electronic, touch
Display	LED digital temperature display
Interior Lighting	LED
Shelves Material	Glass
Number of Drawers	6
Dimensions (H x W x D)	1850 x 600 x 650 mm
Weight	70 kg
Power Supply	220-240 V, 50 Hz
Refrigerant	R600a
Spare Parts Availability	7 years

Frequently Asked Questions - G4344XFF0G NEFF

How do I set the temperature on my Neff G4344XFF0G freezer?

Press the temperature setting button (usually a + or - icon) on the control panel. The recommended temperature for freezer storage is -18°C. You can adjust in 1°C increments. Wait 24 hours for stabilization.

Why is my freezer not cooling properly?

Check if the door is closed properly, the ventilation grilles are not blocked, and the temperature setting is correct. Also ensure the condenser (back of the appliance) is clean. If problem persists, contact service.

How often should I defrost the freezer?

If your freezer has NoFrost (frost-free) technology, manual defrosting is not required. If not, defrost when ice thickness exceeds 5 mm to maintain efficiency.

Can I reverse the door opening direction?

Yes, the door hinge is reversible. Refer to the user manual for step-by-step instructions. You may need a screwdriver and assistance to hold the door.

How do I activate the fast freeze function?

Press the 'Fast Freeze' or 'Super Freeze' button on the control panel. The indicator light will turn on. This function runs for up to 48 hours then automatically switches off.

What should I do if the alarm sounds?

An audible alarm may indicate a door left open or temperature deviation. Check the door and ensure it's closed. If temperature is too high, allow time to cool down. If alarm persists, inspect the setting or call support.

How to clean the freezer interior?

Unplug the appliance, remove all food, and allow ice to melt if not NoFrost. Wipe with a soft cloth and mild detergent. Rinse with clean water and dry thoroughly before powering on.

What is the climate class of this freezer?

The climate class is SN-T, meaning it can operate in ambient temperatures from 10°C to 43°C. Ensure proper ventilation for optimal performance.

Where can I find spare parts for my Neff G4344XFF0G?

Spare parts are available from Neff authorized service centers or online spare parts retailers. The manufacturer guarantees availability for at least 7 years after purchase.

How do I dispose of my old appliance?

Do not dispose of with household waste. Follow local regulations for electrical and electronic equipment disposal. Contact your municipality or retailer for recycling options.

USER MANUAL G4344XFF0G NEFF

EFF

Freezer

User manual

G434..

1

3

4

en

Table of contents

Safety.... 5

General information.... 5

Intended use.... 5

Restriction on user group...... 5

Safe transport.... 6

Safe installation 6

Safe use 7

Damaged appliance 9

Preventing material damage ..... 11

Environmental protection and saving energy.... 11

Disposing of packaging 11

Saving energy.... 11

Installation and connection...... 12

Scope of delivery.... 12

Installing and connecting the appliance 12

Criteria for the installation location.... 13

Preparing the appliance for the first time.... 13

Connecting the appliance to the electricity supply.... 13

Familiarising yourself with your appliance.... 14

Appliance 14

Controls 14

Features.... 14

Accessories.... 14

Basic operation 15

Switching on the appliance ..... 15

Operating tips.... 15

Switching off the appliance 15

Setting the temperature.... 15

Additional functions ...... 15

Super freezing 15

Alarm.... 16

Temperature alarm 16

Freezer compartment...... 16

Freezing capacity 16

Fully utilising the freezer compartment volume 17

Tips for buying frozen food 17

Tips for storing food in the freezer compartment 17

Tips for freezing fresh food 17

Shelf life of frozen food at -18 °C.... 18

Freezer calendar 18

Defrosting methods for frozen food 18

Defrosting.... 19

Defrosting in the freezer compartment 19

Cleaning and servicing.... 19

Preparing the appliance for cleaning 19

Cleaning the appliance 20

Cleaning the ventilation grille ...... 20

Removing the fittings.... 20

Troubleshooting...... 21

Malfunctions 21

Information on display panel...... 21

Noise 22

Odours 22

Storage and disposal 23

Switching off the appliance 23

Disposing of old appliance 23

Customer Service 23

Product number (E-Nr.) and production number (FD) 24

Technical data 24

Safety

Please read the safety information to ensure that you use the appliance safely.

This appliance complies with the relevant safety regulations for electrical appliances and is fitted with noise suppression.

General information

You can find general information about this instruction manual here.

• Read this instruction manual carefully. Only this will ensure you use the appliance safely and efficiently. ■ This manual is intended for the user of the appliance. ■ Follow the safety instructions and warnings.
• Keep the instruction manual and the product information safe for future reference or for the next owner.
• Check the appliance after unpacking it. Do not connect the appliance if it has been damaged in transit.

Intended use

Read the information on intended use to ensure that you use the appliance correctly and safely.

Only use this appliance:

■ As specified in this instruction manual. ■ For freezing food and making ice. ■ In private households and in enclosed spaces in a domestic environment. ■ Up to an altitude of max. 2000 m above sea level.

Restriction on user group

Avoid risks to children and vulnerable persons.

This appliance may be used by children aged 8 or over and by people who have reduced physical, sensory or mental abilities or inadequate experience and/or knowledge, provided that they are supervised or have been instructed on how to use the appliance safely and have understood the resulting dangers.

en Safety

Children must not play with the appliance.

Cleaning and user maintenance must not be performed by children unless they are being supervised.

Keep children under the age of 8 years away from the appliance and power cable.

Children above the age of three years old and younger than eight years old may load and unload the fridge-freezer.

Safe transport

Follow these safety instructions when transporting the appliance.

⚠ WARNING – Risk of injury!

The high weight of the appliance may result in injury when lifted.

▶ Do not lift the appliance on your own.

Safe installation

Follow these safety instructions when installing the appliance.

⚠ WARNING – Risk of electric shock!

Improper installation is dangerous.

• Connect and operate the appliance only in accordance with the specifications on the rating plate.
• Connect the appliance to a power supply with alternating current only via a properly installed socket with earthing.
• The protective conductor system of the domestic electrical installation must be properly installed. ▶ Never equip the appliance with an external switching device, e.g. a timer or remote control.
• When the appliance is installed, the mains plug of the power cord must be freely accessible. If free access is not possible, an all-pole isolating switch must be installed in the permanent electrical installation according to the installation regulations.
• When installing the appliance, check that the power cable is not trapped or damaged.

⚠ WARNING – Risk of fire!

■ It is dangerous to use an extended power cord and non-approved adapters.

▶ Do not use extension cables or multiple socket strips. ▶ If the power cord is too short, contact Customer Service. ▶ Only use adapters approved by the manufacturer.

Portable multiple socket strips or portable power supply units may overheat and cause a fire.

Do not position portable multiple socket strips or portable power supply units behind the appliance.

Safe use

Follow these safety instructions when using the appliance.

⚠ WARNING – Risk of electric shock!

If the insulation of the power cord is damaged, this is dangerous.

Never let the power cord come into contact with hot appliance parts or heat sources. Never let the power cord come into contact with sharp points or edges. Never kink, crush or modify the power cord.

An ingress of moisture can cause an electric shock.

Only use the appliance in enclosed spaces. Never expose the appliance to intense heat or humidity. Do not use steam- or high-pressure cleaners to clean the appliance.

⚠ WARNING – Risk of suffocation!

Children may put packaging material over their heads or wrap themselves up in it and suffocate.

• Keep packaging material away from children. Do not let children play with packaging material.

en Safety

Children may breathe in or swallow small parts, causing them to suffocate.

• Keep small parts away from children. Do not let children play with small parts.

⚠ WARNING – Risk of explosion!

■ Electrical devices within the appliance may explode (e.g. heaters or electric ice makers).

- Do not operate electrical devices within the appliance.

■ Mechanical devices or other devices may damage the refrigeration circuit; flammable refrigerant may escape and explode.

▶ To accelerate the defrosting process, do not use any other mechanical devices or devices other than those recommended by the manufacturer.

■ Products which contain flammable propellants and explosive substances may explode, e.g. spray cans.

- Do not store products which contain flammable propellants (e.g. spray cans) or explosive substances in the appliance.

WARNING – Risk of fire!

The vapours from flammable liquids may catch fire (explosion).

- Store high-percentage alcohol tightly closed and standing up.

⚠ WARNING – Risk of injury!

■ Containers that contain carbonated drinks may burst.

- Do not store containers that contain carbonated drinks in the freezer compartment.

■ Injury to the eyes caused by escaping flammable refrigerant and hazardous gases.

- Do not damage the pipes of the refrigerant circuit or the insulation.

■ The appliance may tip.

- Do not stand or support yourself on the base, runners or doors.

⚠ WARNING – Risk of burns!

Individual parts of the appliance become hot during operation.

▶ Never touch these hot parts. - Keep children at a safe distance.

⚠ WARNING – Risk of cold burns!

Contact with frozen food and cold surfaces may cause burns by refrigeration.

▶ Never put frozen food straight from the freezer compartment into your mouth. - Avoid prolonged contact of skin with frozen food, ice and the tubes in the freezer compartment.

⚠️ CAUTION – Risk of harm to health!

To prevent food from being contaminated, you must observe the following instructions.

▶ If the door is open for an extended period of time, this may lead to a considerable temperature increase in the compartments of the appliance. ▶ Regularly clean the surfaces that may come into contact with food and accessible drain systems. ▶ If the fridge/freezer is empty for an extended period of time, switch off the appliance, defrost it, clean it and leave the door open to prevent the formation of mould.

Damaged appliance

Follow the safety instructions if your appliance is damaged.

⚠ WARNING – Risk of electric shock!

■ If the appliance or the power cord is damaged, this is dangerous. ▶ Never operate a damaged appliance. ▶ Never operate an appliance with a cracked or fractured surface. ▶ Never pull on the power cord to unplug the appliance. Always unplug the appliance at the mains.

Safety

▶ If the appliance or the power cord is damaged, immediately unplug the power cord or switch off the fuse in the fuse box. ▶ Call Customer Service. → Page 23 ▶ Repairs to the appliance should only be carried out by trained specialist staff.

■ Improper repairs are dangerous.

▶ Repairs to the appliance should only be carried out by trained specialist staff. ▶ Only use genuine spare parts when repairing the appliance. ▶ If the power cord of this appliance is damaged, it must be replaced by the manufacturer, the manufacturer's Customer Service or a similarly qualified person in order to prevent any risk.

⚠ WARNING – Risk of fire!

If the tubes are damaged, flammable refrigerant and harmful gases may escape and ignite.

• Keep naked flames and ignition sources away from the appliance. ▶ Ventilate the room. ▶ Switch off the appliance. → Page 15 ▶ Unplug the appliance from the mains or switch off the circuit breaker in the fuse box. ▶ Call after-sales service. → Page 23

Preventing material damage

Follow these instructions to prevent material damage to your appliance, accessories or other objects in your kitchen.

ATTENTION!

■ Contamination with oil or fat may cause plastic parts and door seals to become porous. - Keep plastic parts and door seals free of oil and grease. ■ Using the base, runners or appliance doors as a seat surface or climbing surface may damage the appliance. - Do not stand or support yourself on the base, runners or doors.

Environmental protection and saving energy

Help protect the environment by using your appliance in a way that conserves resources and by disposing of reusable materials properly.

Disposing of packaging

The packaging materials are environmentally compatible and can be recycled.

• Sort the individual components by type and dispose of them separately. Information about current disposal methods is available from your specialist dealer or local authority.

Saving energy

If you follow these instructions, your appliance will use less power.

Selecting the installation location

Follow these instructions when installing your appliance.

• Keep the appliance out of direct sunlight. Install the appliance as far away as possible from heating elements, cookers, and other heat sources:
• Maintain a 30 mm clearance to electric or gas cookers.
• Maintain a 30 cm clearance to oil or solid-fuel cookers.

The appliance needs to cool less frequently at low ambient temperatures.

Do not cover or block ventilation openings.

Ventilate the room daily.

The air on the back wall of the appliance does not warm up so intensely.

The appliance must cool less frequently.

Saving energy during use

Follow these instructions when using your appliance.

Note: The arrangement of the fittings does not affect the energy consumption of the appliance.

■ Do not cover or block ventilation openings. + The air on the back wall of the appliance does not warm up so intensely.

■ Open the appliance door only briefly. ■ Transport purchased food in a cool bag and place in the appliance quickly. - Allow warm food and drinks to cool down before placing them in the appliance. ■ Thaw frozen food in the refrigerator compartment to utilise the low temperature of the food. + The air in the appliance does not warm up so intensely. The appliance must cool less frequently. ■ Always leave some space between the food and to the back panel. ■ Pack the food airtight. + The air can circulate and the air humidity remains constant. ■ Defrost the freezer compartment regularly. + A frost-free freezer compartment is power-saving and cools the frozen food optimally. ■ Only open the freezer compartment door briefly and then carefully close it. + A closed freezer compartment door protects the freezer compartment against severe icing.

Installation and connection

You can find out where and how best to install your appliance here. You will also learn how to connect your appliance to the power supply.

Scope of delivery

After unpacking all parts, check for any transport damage and check the completeness of the delivery. If you have any complaints, contact your dealer or our after-sales service → Page 23.

The delivery consists of the following:

■ Built-under appliance ■ Equipment and accessories ¹ ■ Installation material ■ Installation instructions ■ Operating instructions ■ Customer service booklet ■ Warranty enclosure ■ Energy label ■ Product data sheet ■ Information on the energy consumption and noises

Installing and connecting the appliance

Requirement: The scope of delivery of the appliance is checked. → Page 12

1. Observe the criteria for the appliance's installation location. → Page 13
2. Install the appliance in accordance with the enclosed installation instructions.
3. Prepare the appliance for first use. → Page 13
4. Electrically connect the appliance. → Page 13

Criteria for the installation location

Follow these instructions when installing your appliance.

WARNING

Risk of explosion!

If the appliance is in a space that is too small, a leak in the refrigeration circuit may result in a flammable mixture of gas and air.

▶ Only install the appliance in a space with a volume of at least 1 m³ per 8 g refrigerant. The volume of refrigerant is indicated on the rating plate. → Fig. 1/4

The weight of the appliance ex works may be up to 40 kg depending on the model.

The subfloor must be of sufficient stability to bear the weight of the appliance.

Permitted room temperature

The permitted room temperature depends on the appliance's climate class.

The climate class can be found on the rating plate. → Fig. 1/4

Climate class Permitted room temperature

SN 10 °C to 32 °C

N 16 °C to 32 °C

ST 16 °C to 38 °C

T 16 °C to 43 °C

The appliance is fully functional within the permitted room temperature.

If an appliance with climate class SN is operated at colder room temperatures, the appliance will not be damaged up to a room temperature of 5 °C.

Built-under

Attachment under certain worktops, e.g. stone, glass or stainless steel, is frequently not possible. You can order accessories from customer service for installation on the side walls. → "Customer Service", Page 23

Preparing the appliance for the first time

1. Remove the informative material.
2. Remove the protective foil and transit bolts, e.g. remove the adhesive strips and carton.
3. Clean the appliance for the first time. → Page 20

Connecting the appliance to the electricity supply

1. Insert the mains plug of the appliance's power cable in a socket nearby. The connection data of the appliance can be found on the rating plate. → Fig. 1 / 4
2. Check the mains plug is inserted properly.

√ The appliance is now ready for use.

Familiarising yourself with your appliance

Familiarise yourself with the parts of your appliance.

Appliance

You can find an overview of the parts of your appliance here.

→Fig. 1

1	Controls
2	Freezer shelf
3	Frozen food container
4	Rating plate
5	Ventilation grille

Note: Deviations between your appliance and the diagrams may differ with regard to their features and size.

Controls

The controls are used to configure all functions of your appliance and to obtain information about the operating status.

→Fig. 2

1	The temperature controller sets the temperature of the freezer compartment.
2	1 switches the appliance on or off.
3	S switches Super freezing on or off.
4	4 switches the warning signal off.

Features

Here you can see an overview of the features of your appliance and their use.

The features of your appliance depend on the model.

Accessories

Only use original accessories. These have been made especially for your appliance. Here you can find an overview of your appliance's accessories and how to use them.

The accessories for your appliance depend on the model.

Ice pack

Use the ice pack for temporarily keeping food cool, e.g. in a cool bag.

Tip: If a power failure or malfunction occurs, the ice pack can be used to slow down the thawing process for the stored frozen food.

Ice cube tray

Use the ice cube tray to make ice cubes.

Making ice cubes

1. Fill the ice cube tray with water up to 3/4 and place in the freezer compartment. If the ice cube tray is stuck to the freezer compartment, loosen it with a blunt implement only (e.g., spoon handle).
2. To loosen the ice cubes, twist the ice cube tray slightly or hold it briefly under flowing water.

Basic operation

Here you can find out everything you need to know about operating your appliance.

Switching on the appliance

1. Press ①

√ The appliance begins to cool.

1. Switch off the warning signal with ☑.

√ goes out as soon as the set temperature has been reached.

1. Set the required temperature.

→ Page 15

Operating tips

Once you have switched on the appliance, the set temperature is only reached after several hours. Do not put any food in the appliance until the temperature is reached. The front panels of the housing are temporarily heated slightly. This prevents condensation in the area of the door seal. When you close the door of the freezer compartment, a vacuum may be created and you may not be able to open the freezer door again immediately. Wait a moment until the vacuum is offset. The refrigeration system may cause several areas of the freezer shelves to frost quickly. The frost has no effect on the function or the energy consumption of the appliance. If frost or ice thicker than 5 mm has formed on the entire surface of the freezer shelf, the appliance must be defrosted.

Switching off the appliance

Press Ⓘ. The appliance stops cooling.

Setting the temperature

After you have switched on the appliance, you can set the temperature.

Setting the freezer compartment temperature

Use a coin to set the temperature at the temperature controller. The higher the number, the lower the temperature. The middle setting is recommended by the factory.

Additional functions

Find out which additional functions can be used for your appliance.

Super freezing

Super freezing cools the freezer compartment as cold as possible. This freezes food quickly right through to the centre.

Switch off Super freezing four to six hours before placing food weighing 2 kg or more into the freezer compartment.

In order to utilise the freezer capacity, use Super freezing.

See "Prerequisites for freezing capacity", Page 16

Note: When Super freezing is switched on, increased noise may occur.

Switching on Super freezing

▶ Press S √ S lights up.

Note: After approx. 60 hours, the appliance switches to normal operation.

Switching off Super freezing

▶ Press S

Alarm

Your appliance is equipped with alarm functions.

Temperature alarm

If the freezer compartment becomes too warm, the temperature alarm is switched on.

CAUTION

Risk of harm to health!

During the thawing process, bacteria may develop and spoil the frozen food.

• Do not refreeze food after it has been defrosted or started to defrost. ▶ Refreeze food only after cooking.
• The frozen items should no longer be stored for the maximum storage period.

The temperature alarm can be switched on without risk to the frozen food in the following cases:

■ The appliance is switched on. ■ When large quantities of fresh food are put in. ■ The freezer compartment door is open for too long.

Switching off the warning tone (temperature alarm)

▶ Press

Freezer compartment

You can store frozen food, freeze food and make ice cubes in the freezer compartment.

The temperature can be set from setting 1 to setting 7.

Long-term storage of food should be at -18 °C or lower.

The freezer compartment can be used to store perishable food long-term. The low temperatures slow down or stop the spoilage.

The time between putting fresh food in the freezer compartment and it freezing solid depends on various factors:

■ Set temperature ■ Food (size and type) ■ Quantity and type of storage ■ Quantity and type of food already stored

Freezing capacity

The maximum freezing capacity indicates the quantity of food that can be frozen right through to the centre within a specific period of time. Information on the maximum freezing capacity can be found on the rating plate. → Fig. 1 / 4

Prerequisites for freezing capacity

1. Approx. 24 hours before placing fresh food in the appliance, switch on Super freezing. → "Switching on Super freezing", Page 15
2. Fill the rear area of the top compartment with food first. This is where the food freezes most quickly.
3. If the rear area of the top compartment does not have enough space, store the remaining quantity in the compartment below.

Fully utilising the freezer compartment volume

Learn how to store the maximum amount of frozen food in the freezer compartment.

1. Remove all fittings. → Page 20
2. Store food directly on the shelves and on the floor of the freezer compartment.

Tips for buying frozen food

Follow the tips when you are buying frozen food.

• Check the packaging is not damaged. ■ Check the best-before date. ■ The temperature in the supermarket freezer must be -18 °C or lower. ■ Do not interrupt the deep-freeze chain. If possible, transport frozen food in a cool bag and quickly place it in the freezer compartment.

Tips for storing food in the freezer compartment

Follow the tips if you are storing food in the freezer compartment.

■ To quickly and gently freeze larger quantities of fresh food, place this in the top frozen food container. ■ Place the food over the whole area of the compartments or the frozen food containers. ■ Do not bring food which is to be frozen into contact with frozen food. If necessary, redistribute frozen food in the freezer compartment. ■ To ensure that the air can circulate freely in the appliance, push the frozen food containers in as far as they will go.

Tips for freezing fresh food

Follow the tips when you freeze fresh food.

■ Freeze fresh and undamaged food only. ■ Cooked, roasted or baked food is more suitable for consumption than food that can be eaten raw. ■ In order to retain the nutritional value, flavour and colour, you should prepare certain food for freezing. - Vegetables: Wash, chop up, blanch. - Fruit: Wash, pit and perhaps peel, possibly add sugar or ascorbic acid solution.

Additional information on how to do this can be found in the relevant literature.

Food suitable for freezing

■ Baked goods ■ Fish and seafood ■ Meat ■ Poultry and game ■ Vegetables, fruit and herbs ■ Eggs without shells ■ Dairy products, e.g. cheese, butter and quark ■ Ready meals and leftovers, e.g. soups, stews, cooked meat and fish, potato dishes, bakes and desserts

Food that is unsuitable for freezing

■ Types of vegetables that are usually eaten raw, e.g. lettuce or radishes ■ Unpeeled or hard-boiled eggs ■ Grapes ■ Whole apples, pears and peaches ■ Yoghurt, soured milk, sour cream, crème fraîche and mayonnaise

Packing frozen food

If you select suitable packaging material and the correct type of packaging, you can determine the product quality and prevent freezer burn.

1. Place the food in the packaging.

Suitable packaging:

• Plastic film made of polyethylene
• Tubular film made of polyethylene
• Freezer bags made from polyethylene
• Freezer containers Unsuitable packaging:
• Wrapping paper
• Greaseproof paper
• Cellophane
• Aluminium foil
• Rubbish bags and used shopping bags
• Squeeze out the air.
• Pack food airtight to prevent it from losing flavour and drying out. Suitable seals:

- Rubber bands

- Plastic clips

- Cold-resistant adhesive tape

1. Label the packaging with the contents and the date of freezing.

Shelf life of frozen food at -18 °C

Observe the storage times when you freeze food.

Food Storage time
Fish, sausages, ready meals and baked goods	Up to 6 months
Poultry, meat Up to 8 months
Vegetables, fruit Up to 12 months

Freezer calendar

The imprinted freezer calendar indicates the maximum storage duration in months at a constant temperature of -18 °C.

Defrosting methods for frozen food

To retain the best-possible product quality, the defrosting method must be adjusted to the food and application.

CAUTION

Risk of harm to health!

During the thawing process, bacteria may develop and spoil the frozen food.

• Do not refreeze food after it has been defrosted or started to defrost. ▶ Refreeze food only after cooking.
• The frozen items should no longer be stored for the maximum storage period.

Defrosting method	Food
Refrigerator compartment	Animal-based food such as fish, meat, cheese, quark
Room temperature Bread
Microwave Food for immediate consumption or immediate preparation
Oven or cooker Food for immediate consumption or immediate preparation

Defrosting

Observe the information when you want to defrost your appliance.

Defrosting in the freezer compartment

As the frozen food must not start thawing, the freezer compartment does not defrost automatically. A layer of hoarfrost in the freezer compartment impairs refrigeration of the frozen food and increases power consumption.

Defrosting the freezer compartment

Regularly defrost the freezer compartment.

1. Switch on Super freezing approx. four hours before defrosting. → "Switching on Super freezing", Page 15 This means that the food reaches very low temperatures and it can be stored for longer at room temperature.
2. Remove the frozen food container with the frozen food and temporarily place it in a cool location. Place ice packs (if available) on the frozen food.
3. Switch off the appliance. → Page 15
4. Disconnect the appliance from the power supply. Unplug the appliance from the mains or switch off the circuit breaker in the fuse box.
5. To accelerate the defrosting process, place a pan of hot water on a trivet in the freezer compartment.
6. Wipe up the condensation water with a soft cloth or sponge.
7. Rub the freezer compartment dry with a soft, dry cloth.
8. Electrically connect the appliance. → Page 13
9. Switch on the appliance. → Page 15
10. Reinsert the frozen food containers with the frozen food.

Cleaning and servicing

To keep your appliance working efficiently for a long time, it is important to clean and maintain it carefully.

Preparing the appliance for cleaning

Find out how to prepare your appliance for cleaning.

1. Switch off the appliance. → Page 15
2. Disconnect the appliance from the power supply. Unplug the appliance from the mains or switch off the circuit breaker in the fuse box.
3. Take out all of the food and store it in a cool location. Place ice packs (if available) onto the food.
4. If there is a layer of hoarfrost, allow this to defrost.
5. Remove all fittings from the appliance. → Page 20

Cleaning the appliance

Clean the appliance as specified to ensure that it is not damaged by incorrect cleaning or unsuitable cleaning products.

WARNING

Risk of electric shock!

■ An ingress of moisture can cause an electric shock. - Do not use steam- or high-pressure cleaners to clean the appliance. ■ Liquid in the lighting can be dangerous. - The rinsing water must not run into the light.

ATTENTION!

■ Unsuitable cleaning products may damage the surfaces of the appliance. - Do not use hard scouring pads or cleaning sponges. - Do not use harsh or abrasive detergents. - Do not use cleaning products with a high alcohol content.

■ If you clean fittings and accessories in the dishwasher, this may cause them to become deformed or discolour.

▶ Never clean shelves or containers in the dishwasher.

1. Prepare the appliance for cleaning. → Page 19
2. Clean the appliance, the fittings and the door seals clean with a dish cloth, lukewarm water and a little pH-neutral washing-up liquid.
3. Dry thoroughly with a soft, dry cloth.
4. Insert the fittings.
5. Electrically connect the appliance. → Page 13
6. Switch on the appliance. → Page 15
7. Putting the food into the appliance.

Cleaning the ventilation grille

1. Remove the ventilation grille for cleaning.
2. To do this, depress the clips in the ventilation openings and simultaneously remove the ventilation grille forwards. → Fig. 3
3. Clean the ventilation grille with lukewarm soapy water and a dish cloth.
4. Let the ventilation grille dry completely and insert it.

Removing the fittings

If you want to clean the fittings thoroughly, remove these from your appliance.

Removing the frozen food container

1. Take out the frozen food container as far as it will go.
2. Lift the frozen food container at the front ① and remove it ② → Fig. 4

Troubleshooting

You can rectify minor faults on your appliance yourself. Read the troubleshooting information before contacting after-sales service. This will avoid unnecessary costs.

WARNING

Risk of electric shock!

Improper repairs are dangerous.

• Repairs to the appliance should only be carried out by trained specialist staff. ▶ Only use genuine spare parts when repairing the appliance. If the power cord of this appliance is damaged, it must be replaced by the manufacturer, the manufacturer's Customer Service or a similarly qualified person in order to prevent any risk.

Malfunctions

Errors Cause Troubleshooting
The appliance is not working.	The mains plug has not been inserted properly.	► Connect the mains plug.
No displays light up.	Fuse has been tripped.	► Check the fuses.
	The power has failed. 1. Check whether the power is on.2. Place ice packs (if available) on the frozen food.
The refrigeration unit is switching on more frequently and for longer.	The appliance door was opened frequently.	► Do not open appliance door unnecessarily.
	The ventilation openings are covered up.	► Remove any obstructions from in front of the ventilation openings.

Information on display panel

Errors Cause Troubleshooting
A warning signal sounds and lights up.	Different causes are possible.	PressThe alarm is switched off.
	The ventilation openings are covered up.	Remove any obstructions from in front of the ventilation openings.
	Larger quantities of fresh food have been put in.	Do not exceed the max. freezing capacity. → "Freezing capacity", Page 16

Noise

Errors Cause Troubleshooting
Appliance has a humming sound.	Not a fault. A motor is running, e.g. refrigerating unit, fan.	No action required.
The appliance bubbles, buzzes or gargles.	Not a fault. Refrigerant flows through the pipes.	No action required.
The appliance clicks. Not a fault. Motor, switches or solenoid valves are switching on or off.		No action required.
The appliance makes noises.	The appliance is not level.	► Align the appliance using a spirit level. If required, place something underneath it.
	Fittings wobble or stick.	► Check the removable fittings and, if required, replace these.
	Containers are touching.	► Move the containers apart.
	Super freezing is switched on.	No action required.

Odours

Errors Cause Troubleshooting
The appliance has an unpleasant smell.	Different causes are possible.	1. Prepare the appliance for cleaning. → Page 192. Clean the appliance. → Page 203. Clean all food packaging.4. To prevent odours from forming, store strong smelling food in air-tight containers.5. After 24 hours, check whether odours are still forming.

Storage and disposal

You can find out here how to prepare your appliance for storage. You will also find out how to dispose of old appliances.

Switching off the appliance

1. Switch off the appliance. → Page 15
2. Disconnect the appliance from the power supply. Unplug the appliance from the mains or switch off the circuit breaker in the fuse box.
3. Defrost the appliance. → Page 19
4. Clean the appliance. → Page 20
5. Leave the appliance door open.

Disposing of old appliance

Valuable raw materials can be reclaimed by recycling.

WARNING

Risk of harm to health!

Children can lock themselves in the appliance, thereby putting their lives at risk.

Leave shelves and containers inside the appliance to prevent children from climbing in. - Keep children away from the redundant appliance.

1. Unplug the appliance from the mains.
2. Cut through the power cord.
3. Dispose of the appliance in an environmentally friendly manner.

This appliance is labelled in accordance with European Directive 2012/19/EU concerning used electrical and electronic appliances (waste electrical and electronic equipment - WEEE). The guideline determines the framework for the return and recycling of used appliances as applicable throughout the EU.

Customer Service

If you have any queries, are unable to rectify faults on the appliance yourself or if your appliance needs to be repaired, contact Customer Service. You can solve many problems yourself by consulting the information on troubleshooting in these instructions or on our website. If this is not the case, contact our Customer Service. We will always find an appropriate solution and try to avoid unnecessary visits being made by a Customer Service technician.

With any warranty claims we will make sure that your appliance is repaired by trained Customer Service technicians using genuine spare parts, including after the manufacturer's warranty has expired.

For safety reasons repairs to the appliance should only be carried out by trained specialist staff. The warranty claim becomes void if repairs or interventions have been carried out by persons not authorised by us for that purpose or if our appliances have been fitted with spare, supplementary or accessory parts that were not genuine parts and then resulted in a defect.

Function-relevant genuine spare parts according to the corresponding Eco-design Order can be obtained from Customer Service for a period of at

least 10 years from the date on which your appliance was placed on the market within the European Economic Area.

Note: Under the terms of the manufacturer's warranty applicable to the location the use of Customer Service is free of charge. The minimum duration of the warranty (manufacturer's warranty for private consumers) in the European Economic Area is 2 years (except for Denmark and Sweden, where it is 1 year) according to the terms of warranty applicable to the location. The terms of warranty do not affect other rights or claims held by yourself under local legislation.

Detailed information about the warranty period and terms of warranty in your country are available from Customer Service, your dealer or our website.

When contacting Customer Service, you will need the product number (E-Nr.) and the production number (FD) of your appliance.

The contact details for Customer Service can be found in the enclosed Customer Service directory or on our website.

Product number (E-Nr.) and production number (FD)

The product number (E-Nr.) and the production number (FD) can be found on the rating plate of the appliance.

→ Fig. 1/4

Make a note of your appliance's details and the Customer Service telephone number to find them again quickly.

Technical data

Refrigerant, cubic capacity and further technical specifications can be found on the rating plate.

→ Fig. 1 / 4

More information about your model can be found online at https://www.bsh-group.com/energylabel ¹ . This web address is linked to the official EU EPREL product database. At the time of printing its web address had not yet been published. Please then follow the instructions on searching for models. The model identifier is made up of the characters before the slash in the product number (E-Nr.) on the rating plate. Alternatively you can also find the model identifier in the first line of the EU energy label.

REGISTER YOUR PRODUCT ONLINE NEFF-HOME.COM