VHUB-MST2HDA - KVM switch Comprehensive - Free user manual and instructions

Product Type	USB 3.0 to Dual HDMI Multi-Display Universal Adapter
Brand	Comprehensive
Model	VHUB-MST2HDA
Dimensions (L x W x H)	3.98 x 2.09 x 0.43 in (101 x 53 x 11 mm)
Net Weight	66 g (2.33 oz)
Material	ABS plastic
Input Ports	USB-C Male (1x) or USB-A Male (1x)
Output Ports	HDMI (2x): 1x 4K@30Hz, 1x 1080p@60Hz
Data Transfer Rate	Up to 10.2 Gbps
USB Standard	USB 3.0 (USB 3.1 Gen 1) 5 Gbps
Power Supply	USB bus powered (from PC/laptop USB-C or USB-A)
Power Consumption (Max)	5W
Compatible Operating Systems	Windows 7/8/8.1/10/11, macOS 10.10+, Android 7.1+
Display Modes Supported	Extended (MST) and Mirror (SST) modes
Max Resolution (4K Port)	3840x2160 @ 30Hz
Max Resolution (1080p Port)	1920x1080 @ 60Hz
Driver Required	Yes (download from Silicon Motion website)
Certifications	FCC, CE, RoHS
Warranty	3 years worry-free warranty
Operating Temperature	0°C to 60°C
Storage Humidity	5% to 90% RH (non-condensing)

Frequently Asked Questions - VHUB-MST2HDA Comprehensive

How do I install the driver for the Comprehensive VHUB-MST2HDA?

Download the correct driver from Silicon Motion website (https://www.siliconmotion.com/downloads/). Unzip the file, double-click the .exe (Windows) or run the package (macOS), then follow on-screen instructions. Reboot your computer after installation.

Why is my second monitor not displaying anything?

Ensure all cables are securely connected. Check that your USB port provides at least 900mA current. Verify the driver is installed and up-to-date. Try a different USB port or restart your computer.

Can I use this adapter with a USB-C port on my laptop?

Yes, the adapter includes a USB-C male connector. It is compatible with USB-C, USB-A, Thunderbolt 3/4, and USB 4 ports, provided the port supports USB 3.0 data transmission.

What resolutions does each HDMI port support?

The 4K HDMI port supports up to 4K@30Hz (3840x2160) and the 1080p HDMI port supports up to 1080p@60Hz (1920x1080). Both ports support lower resolutions as well.

Can I use this adapter to play HDCP-protected content like Netflix?

No, this adapter does not support HDCP content protection. Streaming services like Netflix or Hulu may not display video on the connected monitors.

Does the adapter work with Android devices?

Yes, Android 7.1 and above are supported, but only mirroring mode is available with resolutions up to 1080p.

How many monitors can I connect to my computer using this adapter?

This adapter adds two external displays. On Windows, you can use multiple adapters to support up to 8 displays; on macOS, up to 6 displays (with additional VHUB-MST2HDA units).

My display flickers when using the adapter. What should I do?

Check cable connections and try a different HDMI cable. Ensure the USB port provides 900mA or more. Also verify your video source is compatible. Try another USB port or restart your device.

Is the adapter powered by an external power supply?

No, it is USB bus powered directly from your computer. It consumes a maximum of 5W.

What should I do if the driver installation fails?

Ensure you have administrator rights. Disable antivirus temporarily. Download the latest driver from Silicon Motion. For macOS, use the InstantView app if applicable. Contact Comprehensive support if issues persist.

USER MANUAL VHUB-MST2HDA Comprehensive

Black electronic device with USB port, connected via 4K30Hz cable to a USB connector (no text or symbols visible on main body)

User Manual

Introduction

The Comprehensive VHUB-MST2HDA is a USB™ 3.0 to Dual HDMI™ Multi-Display Universal Adapter that offers a convenient solution for expanding your display capabilities on MacBook® or Windows® computers. Acting as an external video card, this adapter enables you to connect two additional displays to your computer via the USB™ 3.0 port, providing you with increased screen real estate and boosting your productivity. With one of the HDMI™ ports supporting resolutions up to 4K 30Hz, you can enjoy stunning visual clarity and detail on one of your connected monitors. The other HDMI™ port can output resolutions up to 1080p 60Hz, providing crisp and clear images for your secondary display.

Features

• Dual display output, supporting 1x 4K@30Hz display and 1x 1080p@60Hz display simultaneously.
• Easily adds two extra displays to any supported computer.
  • Supports MST functions allowing for extended, mirrored or duplicated screens.
• Compatible with USB-C, USB-A, Thunderbolt 3/4, and USB 4 standard ports.
• Multiple Monitors supported, MacOS up to 6x Displays and Windows up to 8x displays (Additional VHUB-MST2HDA required)
  • Fast & simple driver installation
  • USB Bus powered, no need for additional external power supply.
• Allows MacOS to support extended mode or MST. (Independent Screens)
• Compatible with MacOS® & Windows® laptops and Android OS.
  • 3 Years Worry-Free Warranty.

Panel Description

1. USB-C Male Adapter: Connect to the USB-C Enable Laptop/Notebook with USB3.0 Data Output
2. USB3.0 Port: Connect to the USB 3.0 Data Port of the PC/ Laptop/Notebook/USB 3.0 Hub
3. 4K30Hz HDMI: Connect the Original Port to Output Resolution up to 4K@30Hz Max
4. 1080p HDMI: Connect the Port to Output Resolution up to 1080p@60Hz Max

System Requirements

To ensure proper installation and operation of this product, please ensure that your system meets the following requirements:

• Windows 7/8/8.1/10 and above or Mac OS 10.10.x and above.
  • CPU Processor: Core i5 and above.
  • RAM: 4GB and above.
  • Monitor: Supports 4K resolution.

Resolutions

OS/Ports		2K Port	4K Port
Windows	Mirror mode	1920x1080@60Hz	1920x1080@60Hz
	Extend mode	1920x1080@60Hz	3840x2160@30Hz
Mac OS	Mirror mode	1920x1080@60Hz	3840x2160@30Hz
	Extend mode	1920x1080@60Hz	3840x2160@30Hz

Driver Installation

1) Enter the website: https://www.siliconmotion.com/downloads/ in your browser.
2) Download the correct driver zip file that supports your operating system as follow:

SiliconMotion

SM76x Driver Download
Windows

OS Description	Version	Release Date	Release Notes	Download
Windows 11, Windows 10 Driver	V2.17 R02	Sep 29, 2023	Release Notes
Windows 11, Windows 10 Driver MSI	V2.17 R02	Sep 29, 2023	Release Notes
Windows 11, Windows 10, Windows 7, Windows 8.1 Driver	V2.15 R03	May 9, 2023	Release Notes

macOS

OS Description	Version	Release Notes	Release Date	Download
Recommended: InstantView display application with UI: Support macOS 14 Sonoma, 13 Ventura, 12 Monterey, 11 Big Sur and 10.15 Catalina including MacBook AirPro (M1/M2 & Intel powered)	V3.17 R64	Sep 29, 2023	Release Notes
Legacy Display Driver for macOS 10.15 Catalina, 10.14 Mojave and 10.13 High Sierra	V2.2.16.0	Jun 3, 2021	Release Notes
Legacy Display Driver for macOS 10.10, 10.11 and 10.12	V2.1.4.0201	Dec 12, 2019	Release Notes

Android

OS Description	Version	Release Date	Release Notes	Download
Android 7.1 and above	V2.17.0.0	Sep 26, 2023	Release Notes

1. Unzip the driver file, and double click to open the “.exe” file, and then click the “INSTALL”

Note: If a security prompt pop-up appears, click "INSTALL"

2. After installation, click "REBOOT" to restart the computer

Display Mode Setting

For Windows

1. Right click the blank space on the desktop and select "Display settings"

1. At the "Display" area, click each of the display icons to set the needed resolution or other setting

1. Scroll down to "multi display settings" and select the desired mode in the drop-down list

Settings

Display

Duplicate desktop on 1 and 3

Duplicate desktop on 2 and 3

Extend desktop to this display

Disconnect this display

Advanced display settings

For Mac OS

1. Left click the apple icon and select "System Preferences", and click the "Displays"

About This Mac

System Preferences...

App Store...

Recent Items

Force Quit Finder

Sleep

Restart...

Shut Down...

Lock Screen

Log Out SAM...

1. At the "Display" area, click each of the display icons to set the location or change to the mirror or extend mode

1. Click the "Display Setting", and choose each connected display to set correct resolution and mode

Note

• Please note that Mac-based devices do not support rotation mode, but M1/M2 Mac supports clamshell mode while Intel Mac does not.
• To use this adapter, your USB-C™/USB3.0 equipped device must support USB 3.0 data transmission.
• Please be aware that this adapter does not support playback of HDCP-protected content on sites like Netflix and Hulu.

Supported Resolutions

	1080p Port	4K30Hz Port
Windows	1920x1080@60Hz	3840x2160@30Hz
	1680x1050@60Hz	2560x1440@60Hz
	1600x1200@60Hz	1920x1080@60Hz
	1600x900@60Hz	1680x1050@60Hz
	1440x1050@60Hz	1600x1200@60Hz
	1440x900@60Hz	1600x900@60Hz
	1280x1024@60Hz	1440x1050@60Hz
	1280x800@60Hz	1440x900@60Hz
	1280x720@60Hz	1280x1024@60Hz
	1152x864@60Hz	1280x800@60Hz
	1024x768@60Hz	1280x720@60Hz
	800x600@60Hz	1152x864@60Hz
	720x480@60Hz	1024x768@60Hz
	640x480@60Hz	800x600@60Hz
	/	720x480@60Hz
	/	640x480@60Hz
Mac OS	1920x1080@60Hz	3840x2160@30Hz
	1920x1080@30Hz	2560x1440@60Hz
	1600x900@60Hz	1920x1080@60Hz
	1280x720@60Hz	1920x1080@30Hz
	/	1600x900@60Hz
	/	1280x720@60Hz

Specification

Input Ports	USB-C Male 1x or USB-A Male x1
Output Ports	HDMI x2
Data Transmission Rate Max	10.2Gbps
Data Transmission Standard	USB 3.0 (USB 3.1 GEN 1) 5Gbps
Screen Modes Supported	Extended mode (MST), Mirror mode (SST)
Compatible OS	Windows 7/8.1/10/11 and aboveMac OS 10.10.x and aboveAndroid 7.1 and above( Android devices only support mirroring mode with resolutions up to 1080P)
Operating Temperature	0°C to 60°C
Storage Humidity	5% to 90% RH non-condensation
Power Supply	USB Bus powered from PC or notebook (USB-C/USB-A ports)
Power Consumption (Max)	5W
Unit Cert	FCC, CE, RoHS
Dimension (LxWxH)	3.98x 2.09x0.43in (101x53x11mm)
Net Weight	66g
Material	ABS
User Manual	English Version

Note: Specifications are subject to change without notice.

Connection Diagram

Mirror Mode & Extend Mode

on both Windows & Mac OS

Package Contents

• VersaHub™ USB-C/A to Dual HDMI Multi-Display 4K Universal Adapter
• User Manual

Troubleshooting Common Issues

Q: My USB 3.0 to HDMI Dual Display Adapter is not working. What should I do?

A: First, please check the following items:

1. Ensure that your device's USB port has a current output of 900mA or more. If not, try a different port.
2. Check if the correct drivers have been installed on your device.
3. Make sure that your HDMI cable and adapter are securely connected to your device.
4. Verify that your video source is compatible with the adapter.
5. Restart your device and see if this resolves the issue.

Q: My second display flickers when I use the adapter. What could be causing this?

A: This may be caused by one or more of the following:

1. Make sure the HDMI cable and adapter are securely connected.
2. Try using a different HDMI cable to see if this resolves the issue.
3. Check that your device is providing sufficient power to the adapter (900mA or more).
4. Verify that your video source is compatible with the adapter.
5. Try using a different USB 3.0 port or restarting your device.

Q: The adapter is not displaying video on my second monitor. How can I fix this?

A: Please check the following items:

1. Ensure that your HDMI cable and adapter are securely connected.
2. Verify that your video source is compatible with the adapter.
3. Check the driver version for the adapter, and make sure it is up-to-date.
4. Make sure your device is providing sufficient power to the adapter (900mA or more).
5. Try using a different USB 3.0 port or restart your device.