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USER MANUAL OCC604KCOM OMEGA
Installation + User Manual
OCC604KCOM
Ceramic Cooktop
60cm
User Manual
02
OCC604KCOM
User Manual
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OCC604KCOM
Contents
| 03 | Welcome |
| 04 | Safety Information |
| 06 | Installation Instructions |
| 10 | Technical Specifications |
| 11 | Control Panel |
| 12 | Operating Your Cooktop |
| 15 | Cooking Guidelines |
| 16 | Care & Maintenance |
| 17 | Troubleshooting |
| 18 | Purchase Details |
| 19 | Your receipt |
| 20 | Warranty Information |
Welcome
| Residentia Group | Congratulations on purchasing your new cooktop. | |
| Office 165 Barkly Avenue BurnleyVictoria Australia 3121 | Omega appliances are proudly owned and distributed within Australia byResidentia Group Pty Ltd. | |
| ACN 70 600 546 656 | Please refer to the warranty chapter at the rear of this manual for informationregarding your product's parts and labour warranty, or visit us online at: | |
| Online residentia.groupomegaappliances.com.au | → residentiagroup.com.au | |
| Post PO BOX 5177 BurnleyVictoria Australia 3121 | Here at Residentia Group, we are customer obsessed and our Support Team are thereto ensure you get the most out of your appliance. Should you want to learn more aboutyour unit, and importantly, taking care of the appliance, our Support Team are here tohelp. You can use our online Support Centre at any time by visiting: | |
| Phone 1300 114357 | ||
| Email support@residentia.group | → support.residentiagroup.com.auOr you can contact us by dialling 1300 11 HELP (4357)It is important that you read through the following user manual thoroughly, in order tofamiliarise yourself with the installation and operation requirements of your appliance,and to ensure optimum performance.Again, thank you for choosing an Omega appliance and we look forward to being ofservice to you.Kindu R GPards.The Residentia Team | |
Customer Care
At Residential Group, we strongly encourage the use of authentic spare parts to guarantee the best results. When contacting our spare parts team through 1300 11 HELP, or by emailing parts@residentiagroup.com.au, ensure that you have the model and serial numbers on hand, which are found on your appliances' rating plate.
Safety Information Safety Information
Important Safety Instructions
Read Carefully and Keep for Future Reference
Read this manual thoroughly before first use, even if you are familiar with this type of product. The safety precautions enclosed herein reduce the risk of fire, electric shock and injury when correctly adhered to. Make sure you understand all instructions and warnings.
Keep the manual in a safe place for future reference, along with the completed warranty card and purchase receipt. If you sell or transfer ownership of this product, pass on these instructions to the new owner.
Always follow basic safety precautions and accident prevention measures when using an electrical appliance. The following statements you will see in this booklet have these meanings:
WARNING: Indicating information concerning your personal safety.
CAUTION: Indicating information on how to avoid damaging the appliance or cabinetry.
IMPORTANT: Indicating tips and information about use of the appliance.
Usage Conditions and Restrictions
- Domestic use only: This appliance is intended for indoor household use only. It is not intended for commercial, industrial or outdoor use. It is not intended for use in a recreational vehicle.
- Purpose: Do not use this appliance for anything other than its intended purpose. Other uses are not recommended and may cause fire, electric shock or personal injury.
- Attachments: The use of attachments is not recommended by the appliance manufacturer and distributor as they may be hazardous.
- Improper use: Damage due to improper use, or repairs made by unqualified personnel will void your warranty. We assume no liability for any eventual damages caused by misuse of the product or non-compliance with these instructions.
Before Using Your Appliance
This manual explains the proper use of your new Omega Ceramic Cocktop. Please read this manual carefully before using the product. This manual should be kept in a safe place for handy reference.
This oven is a domestic appliance which has been manufactured and tested to comply with Australian and New Zealand Standards.
This Ceramic Cocktop must only be installed in accordance with the instructions provided. Incorrect installation may cause harm to persons, damage property and void the product's warranty.
Read the following carefully to avoid damage or injury.
IMPORTANT: Check for any damage or marks. If you find the appliance is damaged or marked, you must report it within 7 days if you wish to claim for damage/ marks under the manufacturer's warranty. This does not affect your statutory rights.
Safety Instructions
Prior to using your Ceramic Cocktop, please read all safety and operating instructions thoroughly. Please ensure you follow the steps below before using this product:
- This cooktop must only be installed in accordance with the instructions provided. Incorrect installation may cause harm to persons, damage properly and void the product's warranty.
- Unpack the appliance but keep all packaging materials until you have made sure the new Ceramic Cooktop, is undamaged and in good working order. We recommend you keep the original packaging for storing your cooktop when not in use or transporting.
WARNING: Plastic wrapping can be a suffocation hazard for babies and children, so ensure all packaging materials are out of their reach.
Cut Hazard
WARNING: Follow these instructions carefully to avoid a potential injury.
• Take care - panel edges are sharp.
- The razor-sharp blade of a cockpit scraper is exposed when the safety cover is retracted. Use with extreme care and always store safely and out of reach of children.
Health Hazard
WARNING: Follow these instructions carefully to avoid potential injury or death.
This appliance complies with electromagnetic safety standards.
Children & Vulnerable People Safety
WARNING: Risk of suffocation, injury or permanent disability.
This appliance can be used by children aged from 8 years and above and persons with reduced physical, sensory or mental capabilities or lack of experience and knowledge if they have been given supervision or instruction for the operation of the appliance by a person who is responsible for their safety.
- Children should be supervised to ensure that they do not play with, sit, stand, or climb on the appliance.
- Do not store items of interest to children in cabinets above the appliance. Children climbing on the cooktop could be seriously injured.
- Cleaning and user maintenance shall not be made by children without supervision.
- Remove all packaging before using the appliance. Otherwise, serious damage or injury may result.
Hot Surface Hazard
WARNING: Failure to follow this advice could result in burns and scalds.
- During use, accessible parts of this appliance will become hot enough to cause burns.
- Do not let your body, clothing or any item other than suitable cockware contact the ceramic glass until the surface is cool.
- Metallic objects such as knives, forks, spoons and lids should not be placed on the hob surface since they can get hot.
- Handles of saucepans may be hot to touch. Check saucepan handles do not overhang other cooking zones that are on. Keep handles out of reach of children.
Electrical Connection
WARNING: Risk of fire and electrical shock! It is important to use your cooktop safely. Follow these instructions carefully to avoid potential electric shock, fire or death.
- In certain circumstances electrical appliances may be a safety hazard. Check the conformity of voltage and power settings, which are specified on the information plate attached to the appliance and/or packaging, with the usage conditions available.
- Disconnect the appliance from the mains electricity supply before carrying out any work or maintenance on it.
- A means for disconnection must be incorporated in the fixed wiring in accordance with the wiring rules.
- If the appliance is being hardwired, it must be installed by an authorised technician.
- WARNING: Do not cook on a broken or cracked cooktop. If the cooktop surface should break or crack, switch the appliance off immediately at the mains power supply (wall switch) and contact a qualified technician.
- The electrical connection must be accessible after installation.
- WARNING: If the supply cord is damaged, it must be replaced by the manufacturer or its service agent or similarly qualified person in order to avoid a hazard.
- WARNING: All electrical work must be done in accordance with local and national electrical codes as applicable and should be undertaken by licenced and qualified persons only. Failure to follow these instructions can result in death, fire or electrical shock.
Cracked Surface
WARNING: If the surface is cracked, switch off the appliance to avoid the possibility of electric shock, for cooktop surfaces of glass-ceramic or similar material which protect live parts.
Safety Information
Before Installation
- To avoid a hazard, this appliance must be installed according to the instructions in this user manual for installation. Failure to install the appliance correctly could invalidate any warranty or liability claims.
- This appliance should be connected to a circuit which incorporates an isolating switch providing full disconnection from the power supply.
- All cabinetry and materials used in the installation must be able to withstand a minimum temperature of 50°C above the ambient temperature of the room it is located in, whilst in use.
- Certain types of vinyl or laminate kitchen furniture are particularly prone to heat damage or discolouration at temperatures below the guidelines given above.
- Any damage caused by the appliance being installed without adhering to the temperature limits set out above will be the liability of the owner. To avoid any hazards, limit access to the under-bench section of the cockpit.
- Damage can occur to bench tops if pots and pans are allowed to overlap the bench top. This can result in heat being transferred to the bench top.
- Ensure that correct sized pots & pans are used. Pans should be lifted on and off the cooktop surface and not dragged. Cooking zones should not be switched on without cookware placed on it. Do not place empty cookware onto the cooking zones when in use.
- Please contact 1300 IT HELP (4357) to arrange an authorised technician.
Appliance Use
The appliance and its accessible parts become hot when in use.
- Care should be taken to avoid touching heating elements.
WARNING: Unattended cooking on a cooktop with fat or oil can be dangerous and may result in a fire. Never try to extinguish a fire with water, but switch off the appliance and then cover flame e.g. with a lid or a fire blanket.
The cooking process has to be supervised.
A short term cooking process must always be supervised at all times. Boilover causes smoking and greasy spillovers that may ignite.
- The appliance and its accessible parts become hot during use. Care should be taken to avoid touching heating elements
- Do not store items on the cooking surfaces.
- Never leave any objects or utensils on the appliance. Metallic objects such as knives, forks, spoons and lids should not be placed on the cockpit surface since they can get hot
- The appliance is not intended to be operated by means of an external timer or separate remote-control system.
- Do not place heavy objects on the appliance, use for storage or as a cutting surface as sharp edges can damage the surface.
• This appliance is designed for cooking food only.
- Use flat based, stable cookware only.
- Only use cocktop guards designed by the manufacturer of the cooking appliance or indicated by the manufacturer of the appliance in the instructions for use as suitable or cocktop guards incorporated in the appliance. The use of inappropriate guards can cause accidents.
- No combustible material or products should be placed on this appliance at any time.
- During use, accessible parts of this appliance will become hot enough to cause burns.
- Do not let your body, clothing or any item other than suitable cockware contact the ceramic glass until the surface is cool.
Installation Instructions
Preparing the Cut-Out
Cut-Out Dimensions:

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W□
| Model Width (W) Depth (D) | |
| OCC604KCOM 500mm 520mm |
- The bench cut-out should be made as per the relevant cutout dimensions shown above. It is most critical that the cut-out chosen corresponds to your cockpit model.
- A minimum of 50mm clearance space around the cut out must be met when installing the appliance.
- To ensure clearances to combustible surfaces observe the minimum distance requirements, follow the relevant information shown in the above table, corresponding to your model.
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Be sure the thickness of the work surface is at least 30mm. Please select heat-resistant and insulated work surface material (Wood and similar fibrous or hygroscopic material shall not be used as work surface material unless impregnated) to avoid the electrical shock and larger deformation caused by the heat radiation from the hot plate.
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Under all circumstances, make sure the cooktop is well ventilated and the air inlet and outlet are not blocked. Ensure the cooktop is in good working state.
- A barrier must be installed to prevent accidental contact with the cooktop base, where the base of the cooktop is accessible from below (i.e. inside a cupboard, etc.).
- A minimum clearance of 50mm must be maintained between the base and the barrier. This barrier may be made of any non-combustible, rigid material.
- Barrier protection is not necessary if the product is installed above an underbench oven or similar appliance and/or if the cupboard construction is such that the underside of the cooktop is not accessible.
- Ensure that the power supply cable is not accessible through cupboard doors or drawers.
- Ensure that there is adequate flow of air from outside the cabinetry to the base of the cooktop.
• The isolating switch is easily accessible by the customer. - WARNING: Do not use any kind of silicon sealant to seal the appliance against the benchtop. This will make it difficult to remove the appliance, which must be accessible for the service agent to perform any necessary repairs in the future.
- Clamps and screws are supplied with your cooktop. Fit the pull down clamps supplied to ensure that the cooktop cannot move after installation. Refer to the diagram shown below, and the relevant instructions.
- The safety distance between the sides of the cooktop and the inner surfaces of the worktop should be at least 3mm.

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seal min. 3mmInstallation Instructions
Ensuring Adequate Ventilation
*NOTE: Please refer to your rangenood's user manual for the exact minimum clearances from the top of the cooktop surface to your rangenood.

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*See note min. 50 min. 30 min. 50 5 min. 20 Air IntakeThe measurements in the diagram above is in millimetres (mm).
IMPORTANT: Regarding adjacent walls, cupboards and protection for combustible materials. Always ensure that the appliance is installed in accordance with AS/NZ5 5601.1, or AS/NZ5 5601.2 with regard to clearances to combustible surfaces and materials, and clearances to rangohoods and exhaust fans.
Note: The diagrams in this user manual are for explanatory purposes only. Your appliance and parts may appear differently.
Applying the Fixing Brackets
The unit should be placed on a stable, smooth surface (such as the packaging). Do not apply force onto any controls if they protrude from the cooktop. Fix the cooktop on the work surface by screwing in the four brackets on the bottom of cooktop after installation (see diagram below).

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Screw hole Screw Baso BracketApplying the Fixing Brackets
IMPORTANT: When applying the brackets, ensure you adjust the brackets' position to suit your particular work surface's thickness. Under no circumstances are the brackets to touch with the inner surfaces of the work too after installation (see diagrams below).

flowchart
graph TD
A["Step 1: HOB"] --> B["Step 2: TABLE"]
B --> C["Step 3: HOB"]
C --> D["Step 4: TABLE"]
D --> E["Step 5: HOB"]
style A fill:#f9f,stroke:#333
style B fill:#ccf,stroke:#333
style C fill:#cfc,stroke:#333
style D fill:#fcc,stroke:#333
style E fill:#ffc,stroke:#333
Installation Instructions
Electrical Connection
If your cooktop doesn't come with a 10 amp power plug, the power supply should be connected in compliance with the relevant standard, or a single-pole circuit breaker.
Please refer to the method of connection shown below relevant to your cooktop model.
- If the cable is damaged or needs replacing, this should be done by an after-sales technician using the proper tools, so as to avoid any accidents.
- If the appliance is being connected directly to the mains supply, an omnipolar circuit breaker must be installed with a minimum gap of 3mm between the contacts.
- The installer must ensure that the correct electrical connection has been made and that it complies with safety regulations.
- The cable must not be bent or compressed. The cable must be checked regularly and only replaced by a proper qualified person. The power supply should be connected in compliance with the relevant standard, or a single-pole circuit breaker. The method of connection is shown in the figures below.
- If the total number of heating units of the appliance is no less than 4, the appliance can be connected directly to the mains by single-phase electric connection, as shown below.

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L1 L2 N1 N2 Yellow / Green Black Brown Grey Blue 220-240V~ 220-240V~
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220-240V~ L PE N Brown Blue Yellow / GreenUser Manual
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Technical Specifications
Specifications Chart: OCC604KCOM
| Model Number OCC604KCOM | |
| Cooktop Finish Black DiaCeram® Ceramic Glass | |
| Controls Knob Controls | |
| Power Levels 9 Power Levels | |
| Rated Voltage 220-240V- or 360-415V- | |
| Rated Frequency 50 Hz or 60 Hz | |
| Installed Electric Power 5500-5630W | |
| Cooking Zones | 4 Zones |
| ∅165mm Cooking Zone (×2) | Max. 1200 W |
| ∅200mm Cooking Zone (×2) | Max. 1800W |
| Auto-off Safety | 120 Minutes |
| Power Connection | Hardwired |
| Power Cord Length | 120 cm |
| Product Weight (Net / Gross) | 9kg / 11.3kg |
| Dimensions (W × D × H) | 580 × 520 × 55mm |
| Cut-Out Dimensions (W × D) | 560 × 490mm |

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B D A C EKey
A. Control Panel
B. ∅165mm Cooking Zone (Max. 1200W)
C. ∅200mm Cooking Zone (Max. 1800W)
D. ∅200mm Cooking Zone (Max. 1800W)
E. ∅165mm Cooking Zone (Max. 1200W)
Control Panel
Key
A. Knob Controls
B. Residual Heat Indicators
C. Power Regulating Controls

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Zone A Residual Heat A Zone C Residual Heat C Zone D Residual Heat D Zone B Residual Heat B 0 1 2 3 4 5 6 7 8 9 0 1 2 3 4 5 6 7 8 9 0 1 2 3 4 5 6 7 8 9 0 1 2 3 4 5 6 7 8 9 0 1 2 3 4 5Operating Your Cooktop
Knob Contols
All operations are performed by means of the knob controls which are located on the right hand side of your cooktop.
Before using the Ceramic Cooktop
- Read this user manual carefully, taking special note of the 'Safety Information' chapter in particular
- Ensure you remove any protective film that may still be on your cooktop surface after unpacking
To Start Cooking
IMPORTANT! Do not use cookware with lagged edges or a curved base
- Place a suitable pan on the cooking zone that you wish to use. Make sure the bottom of the pan and the surface of the cooking zone are clean and dry
- Turn the knob control clockwise to set your desired cooking level, between 1-9 You can modify the heat setting at any time during cooking
When you have Finished Cooking
Turn the cooking zone off by turning the knob counter-clockwise to the "OFF" position
After a zone is switched off the residual heat indicator of the corresponding zone will be lit
• This means that the temperature of the zone still high enough to cause injury
- The residual heat indicator will go out when the surface has cooled down to a safe temperature
- The residual heat also can be used as an energy saving function if you want to heat further pans, use the hotplate that is still hot.
IMPORTANT: The residual heat indicator will disappear if the mains supply to the product is cut.
WARNING! It is still possible to burn yourself on a cooktop zone, even when the residual heat indicator has gone off. Always use caution when using the cooktop.
Operating Your Cooktop
Choosing the Right Cookware
- Do not use cookware with jagged edges or a curved base
- Make sure that the base of your pan is smooth, sits flat against the glass, and is the same size as the cooking zone. Always centre your pan on the cooking zone
- Always lift pans off the ceramic cooktop – do not slide, or they may scratch the glass

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Simple line drawing of a cooking pot with a 'X' mark on the side (no text or symbols)
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Simple line drawing of a cooking pot with a 'X' mark on its side, placed on a heating element (no text or symbols)
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Simple line drawing of a cooking pot with an 'X' mark on the side (no text or symbols)
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Simple line drawing of a cooking pot with an 'X' mark on the lid, placed on a flat surface (no text or symbols)
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Simple line drawing of a cooking pot with a checkmark and vertical arrow, no text or symbols present.
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Simple line drawing of a cooking pot with directional arrows indicating flow or movement (no text or symbols)User Manual
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Operating Your Cooktop Cooking Guidelines
Getting Started with Cooking
| 1. Preparing the Cooking SurfacePlace a suitable pan on the cooking zone that you wish to use.Make sure the bottom of the pan and the surface of the cookingzone are clean and dry. | ![]() |
| 2. Select power levelTurn the knob control clockwise to set your desired cooking level, between 1-9.You can modify the heat setting at any time during cooking. | ![]() |
| 3. When you have finished cookingTurn the cooking zone off by turning the knob counterclockwise to the "0"position.After a zone is switched off the residual heat indicator of the correspondingzone will be litThis means that the temperature of the zone still high enough to cause injuryThe residual heat indicator will go out when the surface has cooled down to asafe temperatureThe residual heat also can be used as an energy saving function if you want toheat further pans,use the hotplate that is still hot | Residual Heat A |
Residual Heat A
WARNING: Frying Caution
Be cautious when frying, especially with Boost mode, as oil and fats heat up rapidly. At extremely high temperatures, there's a risk of spontaneous ignition, posing a serious fire hazard.
Cooking Tips
- Reduce the power setting when food reaches boiling point.
- Use a lid to shorten cooking times and conserve energy by trapping heat.
- Minimise liquid or fat for quicker cooking.
- Initiate cooking at a high setting and lower it once the food is heated through.
Simmering and Rice Cooking
- Simmering, at around 85 °C, occurs below boiling, preserving flavours without overcooking. Ideal for scouts, stews, egg-based, and flour thickened sauces.
- Some tasks, like cooking rice, might require a higher setting than the lowest to ensure proper cooking within the recommended time.
Searing Steak
To cook juicy, flavourful steaks:
- Allow the meat to reach room temperature for 20 minutes before cooking.
• Preheat a heavy-based frying pan. - Brush both sides of the steak with oil, then lower it into the hot pan with a drizzle of oil.
- Turn the steak once during cooking, judging doneness by firmness. Cooking times vary based on thickness.
- Rest the steak on a warm plate for a few minutes before serving to enhance tenderness.
Stir-Frying Steps
- Choose a induction compatible flat-based wok or a large frying pan.
- Prepare all ingredients and equipment beforehand for quick stir-frying. Cook in smaller batches for larger quantities.
- Briefly preheat the pan and add two tablespoons of oil.
- Cook any meat first, set it aside, and keep warm.
- Stir-fry vegetables until hot but still crisp, then reduce the heat, return the meat, and add the sauce.
• Gently stir to ensure even heating. - Serve promptly.
Recommended Heat Settings
| Power Level Suitability | |
| 1-2 | Delicate warming for small amounts of foodMelting chocolate, butter, and foods that burn quicklyGentle simmeringSlow warming |
| 3-4 | ReheatingRapid simmeringCooking rice |
| 5-6 • Pancakes | |
| 7-8 | SautéingCooking pasta |
| 9 + Power Boost | Stir-fryingSearingBringing soup to the boilBoiling water |
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Care & Maintenance
Care and Cleaning Guide
By ensuring proper cleaning and maintenance of your Esatto cooktop, you can ensure that it will have a long and fault free operation.
General Cleaning Instructions
WARNING Do not start cleaning the cooktop until it has completely cooled.
WARNING Sharp objects and abrasive cleaning materials will damage the appliance. Clean with water and washing up liquid.
- Any residues that are left on the cooktop surface from cleaning agents will damage it. You should remove any residues with warm water mixed with a little washing up liquid
- Abrasive cleaners or sharp objects will damage the cooktop surface; you should clean it using warm water mixed with a little washing up liquid
- Although it is easier to clean some deposits whilst the cooktop surface is still warm, you should take care not to burn yourself if cleaning the cooktop surface when it is still warm
After each use:
- Wipe the cooktop over with a damp cloth.
- Dry the cooktop by rubbing the surface with a clean cloth.
Types of Spills
Everyday soiling on glass (fingerprints, marks, stains left by food or non-sugary spillovers on the glass).
- Switch the power to the cooktop off
- Apoly a cooktop cleaner while the glass is still warm (but not hot!)
- Rinse and wipe dry with a clean cloth or paper towel
- Switch the power to the cooktop back on
- When the power to the cooktop is switched off, there will be no 'hot surface' indication but the cooking zone may still be hot! Take extreme care
- Heavy-duty scourers, some nylon scourers and harsh/aborative cleaning agents may scratch the glass. Always read the label to check if your cleaner or scorer is suitable
- Never leave cleaning residue on the cooktop: the glass may become stained.
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Boil overs, molls, and hot sugary spills on the glass. Remove these immediately with a fish slice, palette knife or razor blade scraper suitable for ceramic glass cooktops, but beware of hot cooking zone surfaces:
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Switch the power to the cooktop off at the wall
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Hold the blade or utensil at a 30° angle and scrape the soiling or spill to a cool area of the cooktop
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Clean the soiling or spill up with a dish cloth or paper towel
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Follow steps 2 to 4 for 'Everyday soiling on glass' above
- Remove stains left by melts and sugary food or spillovers
as soon as possible. If left to cool on the glass, they may be difficult to remove or even permanently damage the glass surface
- Cut hazard: when the safety cove is retracted, the blade in a scraper is razor-sharp. Use with extreme care and always store safely and out of reach of children
Using a Specialit Ceramic Cooktop
Cleaner
It is possible to purchase a specialist ceramic cooktop cleaner/conditioner. You should follow the instructions given by the manufacturer of the cleaner and ensure that it is suitable for use on your appliance.
NOTE: Scratches or dark stains on the glass ceramic that cannot be removed will not affect the functioning of the appliance.
IMPORTANT: Residues from cleaning agents will damage the appliance. Remove residues with water and washing up liquid.
Troubleshooting
Some minor faults can be fixed by referring to the instructions given below. Please do not disassemble the unit by yourself to avoid any dangers and damages to the ceramic cooktop. Instead contact our customer care team on 1300 114357 or visit our self help portal online www.support.rresidentiagroup.com.au.
| Problem | Possible Cause | Solution |
| The cooking zones are not functioning or will not switch on | The mains electrical connection may be incorrect or lose.The appliance was left inactive for too long after switching on and has since powered off. | Have your installer check their connection. Check the mains fuse box to ensure a fuse has not been tripped or blown.Try powering the cooktop on once more. |
| A numming sound is heard when a cooking zone is selected | This is normal for all ceramic cooktops. | The sound should disappear when the zone has heated up. |
| Pitting of ceramic glass surface. | Soil-overs of liquid with high sugar content. | These types of spills must be removed immediately with a special scraper for the glass. If not permanent damage to the cooktop glass can occur which is not covered under warranty. |
| Red rings, Limescale, water rings, shiny metallic or other discolouration, scratches, shadows, bubbles, or other marks or stains have appeared on the ceramic glass surface | Cooktop surface has not been cleaned correctly. Cleaning/maintenance of the cooktop surface is not covered under warranty. If a service call is placed to clean the cooktop surface, you will be charged for the visit. | Use a ceramic glass cleaner such as Cerepol available from most supermarkets or for purchase from our Customer Care team. |
| The residual heat indicator is not displaying anything. | The cooking zone was only on for a short time and is therefore not hot. | If the cooking zone is hot and has been in operation for at least 30 seconds and still no residual heat indicator active, call the Customer Service Department. |
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Purchase Details
For future reference, please record the following information which can be found on the rating plate and the date of purchase which can be found on your sales invoice.
Store Details
Store Name
Address
Telephone | Purchase Date
Product Details
Model No.
Serial No.
Attach your receipt to this page
Warranty Information
WARRANTY TERMS AND CONDITIONS CERAMIC COOKTOPS
This document sets out the terms and conditions of the product warranties for Residentia Group Appliances. It is an important document. Please keep it with your proof of purchase documents in a safe place for future reference should you require service for your Appliance.
- In this warranty
(a) 'acceptable quality' as referred to in clause 10 of this warranty has the same meaning referred to in the ACL:
(b) 'ACL' means Trade Practices Amendment (Australian Consumer Law) Act (No.2) 2010;
(c) 'Appliance' means any Residentia Group product purchased by you accompanied by this document.
(d) 'ASR' means Residentia Group authorised service representative;
(e) 'Residentia Group' means Residentia Group Pty Ltd of 165 Barkly Ave, Burnley VIC 3121, ACN 70 600 546 656 in respect of Appliances purchased in Australia;
(f) 'major failure' as referred to in clause 10 of this warranty has the same meaning referred to in the ACL and includes a situation when an Appliance cannot be repaired or it is uneconomic for Residential Group, at its discretion, to repair an Appliance during the Warranty Period;
(g) 'Warranty Period' means:
(i) where the Appliance is used for personal, domestic or household use (i.e. normal single family use) as set out in the instruction manual, the Appliance is warranted against manufacturing defects for 36 months, following the date of original purchase of the Appliance;
(h) 'you' means the purchaser of the Appliance not having purchased the Appliance for re-sale, and 'your' has a corresponding meaning.
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This warranty only applies to Appliances purchased and used in Australia and is in addition to (and does not exclude, restrict, or modify in any way) any non-excludable statutory warranties in Australia.
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During the Warranty Period Residential Group or its ASR will, at no extra charge if your Appliance is readily accessible for service, without special equipment and subject to these terms and conditions, repair or replace any parts which it considers to be defective. Residentia Group or its ASR may use remanufactured parts to repair your Appliance. You agree that any replaced Appliances or parts become the property of Residential Group. This warranty does not apply to light globes, batteries, seals, filters or similar perishable parts.
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Parts and Appliances not supplied by Residentia Group are not covered by this warranty.
Warranty Information
- You will bear the cost of transportation, travel and delivery of the Appliance to and from Residential Group or its ASR. If you reside outside of the service area, you will bear the cost of: (a) travel of an authorised representative:
(b) transportation and delivery of the Appliance to and from Residential Group or its ASR, in all instances, unless the Appliance is transported by Residential Group or its ASR, the Appliance is transported at the owner's cost and risk while in transit to and from Residential Group or its ASR.
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Proof of purchase is required before you can make a claim under this warranty.
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You may not make a claim under this warranty unless the defect claimed is due to faulty or defective parts or workmanship. Residentia Group is not liable in the following situations (which are not exhaustive):
(a) the Appliance is damaged by
(i) accident
(ii) misuse or abuse, including failure to properly maintain or service
(iii) normal wear and tear
(iv) power surges, electrical storm damage or incorrect power supply
(v) Incomplete or improper installation
(vi) incorrect, improper or inappropriate operation
(vii) insect or vermin infestation
(viii) failure to comply with any additional instructions supplied with the Appliance;
(b) the Appliance is modified without authority from Residential Group in writing;
(c) the Appliance's serial number or warranty seal has been removed or defaced;
(d) the Appliance was serviced or repaired by anyone other than Residentia Group, an authorised repairer or ASR.
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This warranty, the contract to which it relates and the relationship between you and Residentia Group are governed by the law applicable where the Appliance was purchased.
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To the extent permitted by law, Residential Group excludes all warranties and liabilities (other than as contained in this document) including liability for any loss or damage whether direct or indirect arising from your purchase, use or non use of the Appliance.
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For Appliances and services provided by Residential Group in Australia, the Appliances come with a guarantee by Residential Group that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the Appliance repaired or replaced if the Appliance fails to be of acceptable quality and the failure does not amount to a major failure. The benefits to you given by this warranty are in addition to your other rights and remedies under a law in relation to the Appliances or services to which the warranty relates.
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At all times during the Warranty Period, Residential Group shall, at its discretion, determine whether repair, replacement or refund will apply if an Appliance has a valid warranty claim applicable to it.
12 Missing parts are not covered by warranty. Residentia Group reserves the right to assess each request for missing parts in a case by case basis. Any parts that are not reported missing in the first week after purchase will not provide free of charge.
- To enquire about claiming under this warranty, please follow these steps:
(a) carefully check the operating instructions, user manual and the terms of this warranty;
(b) have the model and serial number of the Appliance available;
(c) have the proof of purchase (e.g. an invoice) available;
(d) telephone the numbers shown below.
- You accept that if you make a warranty claim, Residentia Group and its ASR may exchange information in relation to you, in order to enable Residentia Group to meet its obligations under this warranty.
IMPORTANT
Before calling for service, please ensure the steps in point 13 have been followed
CONTACT SERVICE
1300 11 HELP (4357) support@residentiagroup.com.au
The Australian Consumer Law requires the inclusion of the following statement with this warranty:
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
User Manual
22
OCC604KCOM
User Manual
23
OCC604KCOM
Notes Notes
EST. 1981
Designed to Enhance
omega
Omega is proudly owned in Australia by Residentia Group Pty. Ltd.
@residentia.group
www.residentia.group

