KanexPro

SW-4X1KVMMV - Switch KanexPro - Free user manual and instructions

Find the device manual for free SW-4X1KVMMV KanexPro in PDF.

📄 28 pages English EN Download 💬 AI Question
Notice KanexPro SW-4X1KVMMV - page 7
Pick your language and provide your email: we'll send you a specifically translated version.

User questions about SW-4X1KVMMV KanexPro

0 question about this device. Answer the ones you know or ask your own.

Ask a new question about this device

The email remains private: it is only used to notify you if someone responds to your question.

No questions yet. Be the first to ask one.

Download the instructions for your Switch in PDF format for free! Find your manual SW-4X1KVMMV - KanexPro and take your electronic device back in hand. On this page are published all the documents necessary for the use of your device. SW-4X1KVMMV by KanexPro.

USER MANUAL SW-4X1KVMMV KanexPro

4.1 Product Appearance .... 4
4.2 Front Panel....5
4.3 Rear Panel 6
4.4 IR Remote Control....7

  1. Installation 9

5.1 Wiring Diagram 9
5.2 Rack Mount Installation 10

  1. Configurations....11

6.1 Front Panel Buttons 11
6.2 Front Panel Buttons 11
6.3 KVM function 11
6.4 Web UI 12

6.4.1 Directly Connect to PC via Ethernet Cable 12
6.4.2 Ethernet Hub or Router....13
6.4.3 System Setting Page in Web UI 14
6.4.4 Multiview Page in Web UI 15
6.4.5 Load Default in Web UI....18

6.5 RS232/TELNET 18

6.5.1 Serial Port Settings....18
6.5.2 Commands....19

6.6 Hotkey......22

6.6.1 Layout A full screen....22
6.6.2 Layout B quad-view 22
6.6.3 Mouse hotkey 23

  1. Package Contents ......23

A. Appendix 1: Function NA list ......24

  1. After-sales Service....24

1. Overview

The Multiview KVM Processor is the excellent machine for monitoring and controlling host devices. It not only displays 4 host devices in 4K60 resolution through one HDMI output, but also provides real-time control of 4 host devices by one set of keyboard and mouse.

2. Features

● Supports quadview and full screen modes
● Supports seamlessly move your mouse from monitor to monitor across computers in quad view mode
● Supports 4K@60Hz full screen and quadview layout configuration
● Supports input resolution up to 4K@60Hz, 4:4:4 color sampling
● Supports output resolution up to 4K@60Hz, 4:4:4 color sampling
● Supports upscaling up to 4K@60Hz, 4:4:4 color sampling
● Supports Deep Color and HDCP 1.4 / 2.2
● Supports cascading up to 5 units to create max. 16 host devices controlled by 1 set of keyboard and mouse
- Fast switching between the input channels or the screen layout modes
- Receive Dolby Digital® 5.1, DTS® 5.1 and uncompressed 7.1 linear PCM audio
● Supports stereo audio output
● Supports keyboard/ mouse, front panel button, IR remote control, RS232/TELNET and Web UI control
● Supports USB port firmware upgrade

3. Specifications

MODEL NO.Multiview KVM Processor
INPUT4 x HDMI 2.0 with locking
OUTPUT1 x HDMI 2.0 with locking
KEYBOARD/MOUSE4 x USB type B for host devices2 x USB type A for keyboard and mouse
CONTROLFront panel buttonsIR remote controlRS232/TELNETWeb UI
FIRMWAREUPGRADE1 x USB 2.0
VIDEO OUTPUTRESOLUTION3840 x 2160@60Hz, 4:4:4 color sampling
ETHERNET PORT1 x RJ45
LED INDICATORINPUT, blue backlightOUTPUT, blue backlightPANEL LOCK, blue backlightSTANDBY on, red backlightSTANDBY off, green backlight
POWER SUPPLYDC 12V/2A, locking barrel connector
POWERCONSUMPTION15W
ENVIRONMENTOperating temperature 0 °C ~ 45 °COperating humidity 20~90% RHStorage temperature -20 °C ~ 60 °C
DIMENSION440.4 x 230 x 45 mm(L x W x H, standard1U)
WEIGHT2.8 KG

4. Hardware Descriptions

4.1 Product Appearance

KanexPro SW-4X1KVMMV - Product Appearance - 1

flowchart
graph TD
    1["File Folder"] --> 2["Server Rack"]
    2 --> 3["Monitor"]
    3 --> 4["Tower Tower"]
    4 --> 5["Folder"]
    3 --> 3
    3 --> 4
    3 --> 5
No.FeatureDescription
1Rack Mount Bracket *Attach the bracket to the left side of the system chassis for rack mount installation
2Front PanelPush buttons control Multiview KVM Processor
3Rear PanelConnect Video and Audio signal via rear panel input connectors
4System ChassisBlack metal housing and the size is 1 rack unit
5Rack Mount Bracket *Attach the bracket to the right side of the system chassis for rack mount installation

* Rack Mount Bracket: Spare screws are included in the package for rack mount installation.

4.2 Front Panel

KanexPro SW-4X1KVMMV - Front Panel - 1

text_image Multiview KVM Processor 4K/60Hz HOM1 HOM2 HOM3 HOM4 INPUT OUTPUT PANEL LOCK STANDEY 1 2 3 4 5 6 7 8 9
No.FeatureDescription
1IR ReceiverReceives signals from the remote-control transmitter
2INPUT*HDMI1Press to select HDMI 1 input in full screenPress to select HDMI 1 audio in quad-view screen
3HDMI2Press to select HDMI 2 input in full screenPress to select HDMI 2 audio in quad-view screen
4HDMI3Press to select HDMI 3 input in full screenPress to select HDMI 3 audio in quad-view screen
5HDMI4Press to select HDMI 4 input in full screenPress to select HDMI 4 audio in quad-view screen
6OUTPUT*Press to select layout A (full screen) mode
7Press to select layout B (quadview) mode
8PANEL LOCKPress to lock or unlock the front panel buttons
9STANDBYPress to put the system into standby mode or wake up the system

* Please find Appendix 1 on the last page

4.3 Rear Panel

KanexPro SW-4X1KVMMV - Rear Panel - 1

text_image KEYBOARD MOUSE USB1 USB2 USB3 USB4 RESET OUTPUT INPUT HDMI1 HDMI2 HDMI3 HDMI4 AUDIO OUT ETHERNET RS232 USB/FW UPGRADE 12VDC POWER ON/OFF 6 7 8 9 10 11 1 2 3 4 5
No.FeatureDescription
1OUTPUTConnect to the HDMI display device, connector on rear panel with locking
2INPUTHDMI1Connect to the HDMI source, connector on rear panel with locking
3HDMI2Connect to the HDMI source, connector on rear panel with locking
4HDMI3Connect to the HDMI source, connector on rear panel with locking
5HDMI4Connect to the HDMI source, connector on rear panel with locking
6AUDIO OUTConnect to the audio amplifier
7ETHERNETConnect to PC, NB or other Controllers through IP network
8RS232/TELNETConnect to PC, NB or other Controllers
9USBAttach a USB flash drive for firmware upgrade
1012V DCConnect to the 12V/2A power supply, connector on rear panel with locking
11POWER ON/OFFPower switch for turn ON or OFF the Multiview KVM Processor

4.4 IR Remote Control

KanexPro SW-4X1KVMMV - IR Remote Control - 1

text_image 1 2 3 4 5 Resolution Auto Loop 6 Input LAY OUT H-1 H-2 7 8 Audio Src. Video B 9
No.FeatureDescription
1Standby[0W2Z]Put the system into standby mode or wake up the system
2MuteMute or unmute the audio output
3LockKanexPro SW-4X1KVMMV - IR Remote Control - 2Lock or unlock the front panel buttons
4Info.System information
5ResolutionAutoSet output resolution to Auto
Loop*Loop switching output resolution among the supported timings
6LayoutSwitch between full screen and quadview
7Input*H-1Select HDMI 1 in full screen modeSelect HDMI 1 audio in quadview mode
H-2Select HDMI 2 in full screen modeSelect HDMI 2 audio in quadview mode.
H-3Select HDMI 3 in full screen modeSelect HDMI 3 audio in quadview mode
H-4Select HDMI 4 in full screen modeSelect HDMI 4 audio in quadview mode
8Audio Src.Loop selecting HDMI audio source
9Video BReserved

* Please find Appendix 1 on the last page

5. Installation

5.1 Wiring Diagram

KanexPro SW-4X1KVMMV - Wiring Diagram - 1

flowchart
graph TD
    A["PC"] -->|USB Cable| B["Switch"]
    C["PC"] -->|HDMI Cable| B
    D["PC"] -->|Audio Cable| B
    E["PC"] -->|Ethernet Cable| B
    F["Speaker"] -->|RS232 Cable| B
    G["Ethernet Switch"] -->|Ethernet Cable| B
    H["RS232"] -->|RS232 Cable| B
    I["UHD Display"] --> J["Computer"]
    K["BREAKING NEWS"] --> L["Screen capture image"]
    style A fill:#f9f,stroke:#333
    style C fill:#f9f,stroke:#333
    style D fill:#f9f,stroke:#333
    style E fill:#f9f,stroke:#333
    style F fill:#f9f,stroke:#333
    style G fill:#f9f,stroke:#333
    style H fill:#f9f,stroke:#333
    style I fill:#ccf,stroke:#333

Do the following steps for device connections.

a. If the source is a computer, turn off the power and disconnect the keyboard and mouse. (optional)

b. Connect a source/computer to HDMI 1 input connector via a HDMI cable and USB1 connector via a USB A-B cable.

c. Connect a source/computer to HDMI 2 input connector via a HDMI cable and USB2 connector via a USB A-B cable.

d. Connect a source/computer to HDMI 3 input connector via a HDMI cable and USB3 connector via a USB A-B cable.

e. Connect a source/computer to HDMI 4 input connector via a HDMI cable and USB4 connector via a USB A-B cable.

f. Connect the OUTPUT connector to a HDMI display device

g. Connect the audio output connector to the audio amplifier, as required.
h. Connect the keyboard and mouse to the corresponding USB connectors above the HDMI output connectors.
i. Connect the 12V/2A adapter to 12V DC connector.

5.2 Rack Mount Installation

Take the following steps to attach the two brackets to the system chassis and install into rack.

a. Remove all cables and power supply before mount the Multiview KVM Processor in the rack
b. Place the system chassis on a sturdy surface
c. Attach bracket to the left side of the system chassis by using the screw driver and four screws
d. Attach the other bracket to the right side of the system chassis by using the screw driver and four screws
e. Use your tape to measure and ensure that the supporting shelf and the chassis are installed straight and level
f. Make sure that your path to the rack is unobstructed.
g. Slide the unit into the rack and position using the attached L brackets so that the slots in the brackets are positioned over the appropriate mounting holes in the side rails of the rack
h. Securely fasten the unit into the rack by using the four screws provided in the kit. Install two of the screws on each side of the unit and tighten them with a screw driver.

6. Configurations

6.1 Front Panel Buttons

Please see the section 4.2.

6.2 Front Panel Buttons

Please see the section 4.4

6.3 KVM function

The Multiview KVM Processor can be used with a mouse and keyboard with no configuration. A mouse with scroll wheel is recommended when using the KVM function.

Connect the keyboard and mouse and hover to enable the screen you wish to work on. The top-left window, HDMI 1, is the active window in default. In quadview mode, moving the cursor to* the border of the active window propels Multiview KVM Processor to switch the active window automatically**. Multiview KVM Processor intercepts the following mouse actions.

  • Scroll wheel: scrolling actions sync the coordinates between the source/computer and Multiview KVM processor.
    ● Middle button/Wheel double click:

A. When the current layout is in quadview mode, the middle button/wheel double click can bring the active window to full screen mode.
B. When the current layout is in full screen mode, middle button/wheel double click switch the layout to quadview mode.

* Depend on the setting of mouse speed and accelerations in OS on your system, you may find the active window switched before the cursor reaches the border.

**Same as other KVMs, the mouse cursors on inactive windows will remain on the screen.

6.4 Web UI

You can connect the Ethernet directly from PC to Multiview KVM Processor.

Please follow below steps to configure your PC Ethernet setting.

6.4.1 Directly Connect to PC via Ethernet Cable

a. Click Start > Control Panel > Network and Sharing Center
b. Click "Change Adapter Settings"
c. Highlight the network adapter you want to use to connect to the device and click "Change Settings" of this connection. The "Local Area Connection Properties" window for the selected network adapter.
d. Highlight the Internet Protocol Version 4 (TCP/IPv4)
e. Click Properties. The Internet Protocol Properties window is relevant to your IT system.
f. Select "Use the following IP Address for static IP address" and fill in the details. For TCP/IPv4 you can use any IP address in the range 192.168.1.1 to 192.168.1.255 (excluding 192.168.1.202).
g. Subnet mask fills in 255.255.255.0.
h. Click "OK".

KanexPro SW-4X1KVMMV - Directly Connect to PC via Ethernet Cable - 1

text_image Internet Protocol Version 4 (TCP/IPv4) Properties General You can get IP settings assigned automatically if your network supports this capability. Otherwise, you need to ask your network administrator for the appropriate IP settings. Obtain an IP address automatically Use the following IP address: IP address: 192 . 168 . 1 . 2 Subnet mask: 255 . 255 . 255 . 0 Default gateway: | Obtain DNS server address automatically Use the following DNS server addresses: Preferred DNS server: . Alternate DNS server: . Validate settings upon exit Advanced... OK Cancel

i. After successfully operating steps a. to h., you can click into Web UI by typing the 192.168.1.202 IP address in IE or Chrome.

6.4.2 Ethernet Hub or Router

At first, please follow section 6.3.1 and open web browser then follow 6.3.3 to set the Ethernet type to DHCP. You can connect the Ethernet port of the Multiview Video Process to the Ethernet port on a network hub or network router, via an Ethernet cable with RJ-45 connector.

6.4.3 System Setting Page in Web UI
KanexPro SW-4X1KVMMV - Ethernet Hub or Router - 1

flowchart
graph TD
    A["1"] --> B["2"]
    B --> C["3"]
    C --> D["4"]
    D --> E["5"]
    F["F/W version: 05.0D.07.7424"] --> G["MAC addr.: FF:FF: FF:FF:"]
    G --> H["Telnet CMD:"]
    H --> I["Reboot"]
    I --> J["Video Unit: Connect"]
    K["Confirm"] --> L["Network"]
    M["Ethernet Type MANUAL ▼"] --> N["IP 192 168 001 202"]
    O["Mask 255 255 255 000"] --> P["Gateway 000 000 000 000"]
No.FeatureDescription
1SystemFW versionSystem firmware version
2MAC addr.MAC address of Multiview KVM Processor
3Telnet CMDRefer to sec. 6.4 for telnet commands. The response of the commands is not shown on Web UI.
4RebootReboot Multiview KVM Processor
5NetworkEthernet TypeChange the network type to Static IP or DHCPPress “Confirm” after setting has finished or press “Cancel” to ignore the modification.

6.4.4 Multiview Page in Web UI
KanexPro SW-4X1KVMMV - Ethernet Hub or Router - 2

text_image 2 1 3 4 5 Sys Settings Multi View KVM Load Default Output Setting Resolution AUTO Audio Source HDMI3 Cancel Confirm Color Setting Brightness 0 50 100 Contrast 0 50 100 Full Screen Setting Flip On Off Resolution Off Cancel Confirm Hue 0 50 100 Saturation 0 50 100 Cancel Confirm
No.FeatureDescription
1Output SettingResolutionSelect output resolution1: Auto (default)2: 3840x2160@60Hz3: 3840x2160@50Hz4: 3840x2160@30Hz5: 1920x1080@60Hz6: 1280x720@60Hz7: 480p@60HzPress “Confirm” after setting has finished or press “Cancel” to ignore the modification.
2Audio SourceSelect audio output source1: HDMI1 (default)2: HDMI23: HDMI34: HDMI4Press “Confirm” after setting has finished or press “Cancel” to ignore the modification.
3Full Screen SettingFlip*Flip video display in full screen mode1: On2: Off (default)Press “Confirm” after setting has finished or press “Cancel” to ignore the modification.
4Rotate*Rotate video display in full screen mode1: Off (default)2: L90°3: R90°Press “Confirm” after setting has finished or press “Cancel” to ignore the modification.
5Color SettingColor SettingModify color setting1: 50 (default)2: 0~100Press “Confirm” after setting has finished or press “Cancel” to ignore the modification.

* Please find Appendix 1 on the last page

KanexPro SW-4X1KVMMV - Ethernet Hub or Router - 3

flowchart
graph TD
    A["Layout Setting 6"] --> B["Pre-defined Layout A Layout B"]
    B --> C["Window A HDMI1"]
    D["7"] --> E["8"]
    F["8"] --> G["Video B HDMI1"]
    H["Cancel Confirm"] --> I["End"]
No.FeatureDescription
6Layout SettingPre-defined*Select display layout type on monitor1: Layout A (full screen, default)2: Layout B (quad view)Press “Confirm” after setting has finished or press “Cancel” to ignore the modification.
7Window Info.Main Screen: Window ASub Screen: Window B, Window C, Window DWindow A input source: HDMI1Window B input source: HDMI2Window C input source: HDMI3Window D input source: HDMI4Press “Confirm” after setting has finished or press “Cancel” to ignore the modification.
8Layout A Gear IconSelect Input Source1: HDMI1 (default)2: HDMI23: HDMI34: HDMI4

* Please find Appendix 1 on the last page

6.4.5 Load Default in Web UI

KanexPro SW-4X1KVMMV - Load Default in Web UI - 1

text_image Output Setting Resolution AUTO Audio Source HDMI3 Cancel Confirm Full Screen Setting Flip On Off Resolution Off Cancel Confirm Sys Settings Multi View KVM Load Default

Press to load default setting in Web UI.

6.5 RS232/TELNET

6.5.1 Serial Port Settings

Apply the following settings to set up the serial port communication.

Baud rate: 115200

Data bits: 8

Stop bits: 1

Parity: None

Flow control: None

6.5.2 Commands

CommandDescriptionParameter
?/HELPLIST ALL AVAILABLE RS-232/TELNET COMMANDS
SPOW 0/1SET THE UNIT POWER ON/OFF0=OFF,1=ON
RPOWSHOW CURRENT POWER STATE
SRES 0~6SET OUTPUT RESOLUTOIN0: Auto1: 3840x2160@602: 3840x2160@303: 1920x1080@604: 1280x720@605: 640x480@60*6: 3840x2160@50
RRESSHOW CURRENT OUTPUT RESOLUTION
SIOSDD 0~2ENABLE/DISABLE ONSCREEN INFORMATION DISPLAY0: OFF1: ALWAYS ON2: Disappear after 5 sec. (DEFAULT)
SBRI NSET BRIGHTNESS VALUE FOR OUTPUTN=0~100, DEFAULT 50
RBRISHOW CURRENT BRIGHTNESS VALUE
SCON NSET CONTRAST VALUE FOR OUTPUTN=0~100, DEFAULT 50
RCONSHOW CURRENT CONTRAST VALUE
SSAT NSET SATURTATION VALUE FOR OUTPUTN=0~100, DEFAULT 50
RSATSHOW CURRENT SATURTATION VALUE
SHUE NSET HUE VALUE FOR OUTPUTN=0~100, DEFAULT 50
RHUESHOW CURRENT HUE VALUE
SIMRE 0~4RESET COLOR SETTINGS TO DEFAULT VALUES0=ALL1=BRIGHTNESS2=CONTRAST3=SATURATION4=HUE
SIN2CH 1 M**SET INPUT SOURCEVIDEO N=1,1: OUTPUT
INPUT SOURCE M=1~4,1:HDMI1, 2:HDMI2,3:HDMI3, 4:HDMI4
SRECALL 1~2SET LAYOUT A or B.1 = LAYOUT A,2 = LAYOUT B
SROTATE 0~4SET VIDEO ROTATIONSRECALL 1 MUST BE ENABLE BEFORE SROTATE0=ROTATE OFF,1 = L90,2 = R90,3 = Flip on,4 = Flip offDefault 0
RROTATESHOW VIDEO ROTATION CURRENT
SIPM 0/1SET IP MODE TO DHCP OR STATIC0=DHCP, 1=STATIC,Default 1
RIPMSHOW CURRENT IP MODE
SIPADD N M X YSET STATIC IP ADDRESSN=0~255, M=0~255,X=0~255, Y=0~255
RIPADDSHOW STATIC CURRENT IP ADDRESS
SMAADD N M X YSET STATIC SUBNET ADDRESSN=0~255, M=0~255,X=0~255, Y=0~255
RMAADDSHOW STATIC CURRENT SUBNET ADDRESS
SGAADD N M X YSET STATIC GATEWAY ADDRESSN=0~255, M=0~255,X=0~255, Y=0~255
RGAADDSHOW STATIC CURRENT GATEWAY ADDRESS
IPCONFIGSHOW ETHERNET ADDRESS
DEFAULTRESET THE UNIT TO FACTORY DEFAULTS
SMUTE 0/1SET AUDIO MUTE0=UNMUTE, 1=MUTE
RMUTESHOW CURRENT MUTE VALUE
SAUDIO NSET OUTPUT AUDIO TO SPECIFIED SOURCEAUDIO SELECT N=1~41 = HDMI1,2 = HDMI2,3 = HDMI3,4 = HDMI4
RAUDIOSHOW OUTPUT AUDIO SOURCE
RFWSHOW FIRMWARE VERSION
REBOOTSYSTEM REBOOT
READEDIDREAD EDID INFO FROM SINK DEVICE
SASPECT NSET ASPECT MODEN=0~20: full (default)1: aspect2: 1by1
RASPECTSHOW ASPECT MODE AFTER COMMAND
SBF NSET BORDERN=0~10: disable (default)1: enable
SBFC NSET BORDER COLORN=0~90: white (default)1: grey2: yellow3: blue4: green5: red6: purple7: orange8: pink9: black
RBFSHOW BORDER STATUS

* Please see Appendix 1 for the condition for this output resolution.

** This command only works on full screen (layout A).

6.6 Hotkey

KanexPro SW-4X1KVMMV - Hotkey - 1

text_image Esc F1 F2 F3 F4 F5 F6 F7 F8 F9 F10 F11 F12 CAPS LOCK SCROLL LOCK Print Screen Sys.Re Scroll Lock Pause Break ↑ ! " £ $ % ^ & * ( ) - + Back space 1 2 3 4 5 6 7 8 9 0 = ← Tab Q W E R T Y U I O P { } Caps Lock A S D F G H J K L @ Enter Shift Z X C V B N M < ? ↑ Shift Ctrl | Alt Spacebar Alt Gr ~ Ctrl Insert Home Page Up Num Lock / * - Delete End Page Down 7 Home 8 9 Pg Up + 4 5 6 → 1 End 2 3 Pg Din Enter ← ↓ → 0 Ins Del

6.6.1 Layout A full screen

scroll + scroll + 1 : Switch to HDMI1 and K/M to USB1

(e.g. Double click scroll lock, then click 1)

scroll + scroll + 2 : Switch to HDMI2 and K/M to USB2 to scroll + scroll + 3 : Switch to HDMI3 and K/M USB3

to scroll + scroll + 4 : Switch to HDMI4 and K/M USB4

scroll + scroll + backspac :

Switch to previous input port

(e.g. if the last selection is HDMI4/USB4 and the current one is HDMI1/USB1, using this hotkey can switch back and forth between HDMI4/USB4 and HDMI1/USB1.)

6.6.2 Layout B quad-view

scroll + scroll + 1 : Switch K/M to USB1

(e.g. Double click scroll lock, then click 1)

scroll + scroll + 2 : Switch K/M to USB2

KanexPro SW-4X1KVMMV - Layout B quad-view - 1

flowchart
graph LR
    A["scroll"] --> B["scroll"]
    C["scroll"] --> D["scroll"]
    E["scroll"] --> F["scroll"]
    G["scroll"] --> H["scroll"]
    I["3"] --> J[": Switch K/M to USB3"]
    K["4"] --> L[": Switch K/M to USB4"]
    M["backspac"] --> N[":"]

Switch to previous K/M port

6.6.3 Mouse hotkey

Double clip middle button to switch the layout

7. Package Contents

1) 1 x Multiview KVM Processor
2) 1 × Remote Control
3) 1 x DC 12V/2A output power adapter
4) 2 x Rack Mount Bracket
5) 4 x Rubber Pad
6) 1 x Screws bag
7) 1 x User manual

A. Appendix 1: Function NA list

Input ResolutionLayout ALayout BOutput ResolutionLayout ALayout B
4K60Rotate NARotate NA Flip NA4K60
4K30Rotate NARotate NA Flip NA4K30
1080pRotate NA Flip NA1080p
720pRotate NA Flip NA720p
480pRotate NA Flip NA480pNA

8. After-sales Service

If problems arise when operating the device, please refer to this user manual. Any transport costs are borne by the users during the warranty.

  1. Product Limited Warranty: We warrant that products will be free from defects in materials and workmanship for three years, which starts from the first day the product exits warehouse. (Make note of the serial number on the product) Proof of purchase in the form of a bill of sale or receipted invoice MUST be presented to obtain warranty service.

  2. What the warranty does not cover:

  3. Warranty expiration.
    • Factory applied serial number has been altered or removed from the product.
    • Damage, deterioration or malfunction caused by:
    • Normal wear and tear
    • Use of supplies or parts not meeting our specifications
    • No certificate or invoice as the proof of warranty.

  4. The product model showed on the warranty card does not match with the model of the product for repairing or had been altered.

• Damage caused by force majeure.

• Servicing not authorized

• Any other causes which does not relate to a product defect

• Delivery, installation or labor charges for installation or setup of the product

  1. Technical Support: Email or call our after-sales department if there are any problems or any unanswered questions. Please inform us the following information

about your cases:

• Product version and name.
• Detailed failure situations.

Remarks: For any questions or troubleshooting please contact your local distributor or email support@kanexpro.com /call 888-975-1368

11. Warranty

A. LIMITED WARRANTY

KanexPro™ warrants that (a) its products (the "Product") will perform greatly in agreement with the accompanying written materials for a period of 36 months (3 full years) from the date of receipt and (b) that the product will be free from defects in materials and workmanship under normal use and service for a period of 3 years.

B. CUSTOMER REMEDIES

KanexPro's entire liability and Customer's exclusive remedy shall be, at KanexPro option, either return of the price paid for the product, or repair or replacement of the Product that does not meet this Limited Warranty and which is returned to KanexPro with a copy of customers' receipt. This Limited Warranty is void if failure of the Product has resulted from accident, abuse, or misapplication. Any replacement Product will be warranted for the remainder of the original warranty period of 3 years, whichever is longer.

C. NO OTHER WARRANTIES

To the maximum extent permitted by applicable law, KanexPro disclaims all other warranties, either express or implied, including, but not limited to implied warranties of merchantability and fitness for a purpose, regarding the product and any related written materials. This limited warranty gives customers specific legal rights. Customers may have other rights depending on the jurisdiction.

D. NO LIABILITY FOR DAMAGES

To the maximum extent permitted by applicable law, in no event shall KanexPro be liable for any damages whatsoever (including without limitation, special, incidental, consequential, or indirect damages for personal injury, loss of business profits, business interruption, loss of business information, or any other pecuniary loss) arising out of the use of or inability to use this product, even if KanexPro has been advised of the possibility of such damages

KanexPro™

Brea California,

www.kanexpro.com

Manual assistant
Powered by Anthropic
Waiting for your message
Product information

Brand : KanexPro

Model : SW-4X1KVMMV

Category : Switch