Sun Joe

ION12TL-CT-RM - Gardening Sun Joe - Free user manual and instructions

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Product Type Cordless Telescoping Pole Chain Saw
Brand Sun Joe
Model ION12TL-CT-RM
Voltage 12V DC
Battery Type 12V Lithium-Ion (interchangeable with other Sun Joe ION12V tools)
Bar Length 12 inches (30.5 cm)
Chain Speed Up to 1800 ft/min (9.1 m/s)
Telescoping Pole Length Adjustable from 4.3 ft to 7.2 ft (1.3 m to 2.2 m)
Overall Weight Approx. 8.8 lbs (4 kg) with battery
Chain Type Sun Joe replacement chain (Oregon 91VX compatible)
Oil Capacity Transparent oil tank with automatic lubrication
Cutting Capacity Up to 10 inches (25.4 cm) branch diameter
Safety Features Lock-off switch, chain brake, hand guard
Maintenance Regular chain tensioning, lubrication, and sharpening; clean air vents
Repairability Replaceable battery, chain, guide bar, and sprocket; user-serviceable
Included Items Pole saw assembly, guide bar & chain assembly, battery, charger, strap, oil bottle, and tool bag

Frequently Asked Questions - ION12TL-CT-RM Sun Joe

What is the battery voltage and can I use other Sun Joe batteries?
The Sun Joe ION12TL-CT-RM uses a 12V lithium-ion battery from the ION12V series. It is interchangeable with other Sun Joe cordless tools that use the same 12V platform.
How do I adjust the chain tension?
Turn the chain tensioning knob (located on the side of the guide bar) clockwise to tighten, counterclockwise to loosen. The chain should be snug but still easily pulled by hand. Always ensure the chain brake is disengaged before adjusting.
What type of oil does the pole saw require?
Use bar and chain oil designed for chain saws. Sun Joe recommends using SAE 30 weight oil in warmer temperatures or SAE 10 weight in colder conditions. Never use recycled or dirty oil.
How long does the battery last on a full charge?
Battery runtime varies with load and branch thickness. Typically, the 2.5 Ah battery provides about 30 minutes of continuous cutting. For extended work, consider having a spare battery.
Can I replace the chain and guide bar myself?
Yes, the chain and guide bar are user-replaceable. Refer to the manual for proper replacement procedure. Ensure the tool is unpowered and use only recommended replacement parts (model ION12TL-CT-RM).
What is the maximum branch thickness it can cut?
This pole saw can cut branches up to 10 inches (25.4 cm) in diameter. For larger branches, make multiple cuts or use a larger saw.
How do I clean the pole saw after use?
Remove the battery pack. Wipe the exterior with a damp cloth; do not use water or solvents. Clean the chain and guide bar with a brush. Lubricate the chain before storage. Store in a dry place.
Is the telescoping pole adjustable to any length?
The pole has a locking collar that allows infinite adjustability between the minimum (4.3 ft) and maximum (7.2 ft) lengths. Ensure the collar is fully tightened before use.
What safety features does this tool have?
The saw includes a lock-off switch to prevent accidental starting, a chain brake that stops the chain instantly, and a hand guard to protect your hand from debris.
Does the pole saw come with a charger?
Yes, the ION12TL-CT-RM includes a 12V battery charger and a 2.5 Ah lithium-ion battery. Charging time is approximately 1-2 hours.

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Download the instructions for your Gardening in PDF format for free! Find your manual ION12TL-CT-RM - Sun Joe and take your electronic device back in hand. On this page are published all the documents necessary for the use of your device. ION12TL-CT-RM by Sun Joe.

USER MANUAL ION12TL-CT-RM Sun Joe

A Division of Snow Joe ^® , LLC Model iON12TL-CT-RM Form No. SJ-iON12TL-CT-RM-880E-V1

THANKS FOR YOUR PURCHASE OF A REMANUFACTURED PRODUCT.

To make sure you get the most out of your product, be sure to register online at

snowjoe.com

to enjoy full product support.

PASTE UPC LABEL HERE

A Division of Snow Joe ^® , LLC Model iON12TL-CT-RM Form No. SJ-iON12TL-CT-RM-880E-V1

IMPORTANT!

Safety Instructions

All Operators Must Read These Instructions Before Use

Always follow these safety guidelines. Failure to do so may result in serious bodily injury or death.

General Safety WARNINGS!

You and any other operator of this garden tiller + cultivator must read, understand, and follow these instructions in their entirety. Failure to follow these instructions may result in ELECTRIC SHOCK, FIRE, and/or serious PERSONAL INJURY.

Notice the personal safety alert symbol ⚠️ used in this manual to draw your attention to a WARNING given along with the particular operating instruction. This means that the operation requires special ATTENTION, CAUTION, and AWARENESS.

  1. Keep work area clean and well-lit – Cluttered, dark areas invite accidents.
  2. Replacement parts – When servicing this unit, use only identical replacement parts. Replace or repair damaged parts immediately.
  3. Keep children, bystanders, and pets away – All spectators, including pets, should be kept a safe distance away from the work area.
  4. Know your product – Know how to start and stop the machine. Be thoroughly familiar with the controls.
  5. Use the right tool – Do not use this machine for any job except that for which it was intended.
  6. Dress properly – Do not wear loose clothing or jewelry as such articles can become caught in moving parts. Wear a protective covering to contain long hair. Wearing rubber gloves and substantial non-slip footwear is recommended when working outdoors.
  7. Avoid accidental starting – Do not carry the garden tiller + cultivator with your finger on the switch.

⚠️CAUTION! Moving parts will continue to run for several seconds after turning off the machine.

  1. Moving parts – Keep hands and feet away from moving parts. Keep guards in place and in proper working order.

  2. Do not force the tool – It will perform better with less likelihood of personal or mechanical injury if it is used at the rate for which it was designed.

  3. Do not overreach – Keep proper footing and balance at all times.

If the tiller + cultivator strikes a foreign object, follow these steps:

  • Stop the cordless tiller + cultivator.
  • Inspect for damage.
  • Repair any damage before restarting and operating the tool.

  • Use safety glasses – Also use safety footwear, snug-fitting clothing, protective gloves, hearing, and head protection.

  • Remove the battery – Remove the battery from the tiller + cultivator when it is not in use, before servicing it, when changing accessories, and when performing any other maintenance task.
  • Store idle tool indoors – When not in use, the tiller + cultivator should be stored indoors in a dry and high or locked-up place out of the reach of children.
  • Maintain the tiller + cultivator with care – Keep the cutting edges sharp and clean for optimal performance and to reduce the risk of injury. Keep the handles dry, clean, and free from oil and grease. Follow the additional recommendations described in the maintenance section of this manual.
  • Avoid dangerous environments – Do not use the tiller + cultivator in rain or in damp or wet locations. Do not operate the tiller + cultivator in gaseous or explosive atmospheres or use the tiller + cultivator near flammable or combustible liquids. Motors in these tools normally spark, and the sparks might ignite fumes.
  • Stay alert – Watch what you are doing. Use common sense. Do not operate the tiller + cultivator when you are tired or under the influence of drugs, alcohol, or other medication.
  • Check for damaged parts – Before further use of the appliance, a guard or other part that is damaged should be carefully checked to determine that it will operate properly and perform its intended function. Check for alignment of moving parts, binding of moving parts, breakage of parts, mounting, and any other condition that may affect its operation. A guard or other part that is damaged should be properly repaired or replaced. Contact the Snow Joe ^® + Sun Joe ^® customer service center at 1-866-SNOWJOE (1-866-766-9563) for assistance.

SAVE THESE INSTRUCTIONS

Training

  • Read, understand, and follow all instructions on the tiller + cultivator and in the manual before operating this unit. Thoroughly familiarize yourself with the controls and the proper use of the equipment. Know how to stop the unit and disengage the controls quickly.
  • Children should never be allowed access to the equipment. Adults should never operate the equipment without carefully reading and understanding these instructions.
  • Keep the area of operation clear of all persons, particularly small children or pets.
    • Exercise caution to avoid slipping or falling.
  • Always plan your cultivating path to avoid discharge of material toward people, pets, and property (e.g. windows, cars, etc.). Thrown objects can cause serious personal injury and property damage. Do not allow anyone in front of a running machine.
  • Keep people, pets, and property at least 25 feet from the tiller + cultivator while it is in operation. Stop the tiller + cultivator if people or pets enter the discharge area.
  • Always observe the surface conditions in order to avoid slipping, falling, and unexpected objects.

Preparation

  • Always inspect the area where the tiller + cultivator is to be used. Remove all objects (i.e. stones, sticks, wires, and other foreign materials) that could be thrown by the blades or cause the operator to trip.
  • Thrown objects can cause serious injury to the eyes and exposed body. Always wear safety glasses or eye shields during operation and while making an adjustment or repair.
  • Always operate the tiller + cultivator wearing adequate garments. Do not wear jewelry or other loose clothing, which could become entangled in moving parts. Wear non-slip footwear to ensure proper footing.
  • Observe any noise-prevention regulations and laws.
  • Inspect the tiller + cultivator for worn, missing, or damaged parts and safety labels. See maintenance section for detailed instructions.

Operation

  • Do not operate the machine while under the influence of alcohol or drugs.
  • Keep all safety devices in place and in proper working order. Do not operate with missing or damaged components.
  • Ensure the controls (start/stop) function properly before cultivating.
  • Hold onto the tiller + cultivator with both hands during operation. Ensure the grips are dry.
  • Contact with rotating parts can amputate hands and feet. Keep hands and feet away from all rotating parts.

  • Only operate the tiller + cultivator when there is good visibility or light and dry conditions. Always watch your footing and keep a firm hold on the grips. Walk; don't run!

  • Do not operate the tiller + cultivator on slippery surfaces. Check your footing during use.
  • Exercise caution when changing direction and operating the tool on slopes. Always keep feet and legs a safe distance away from the machine. Look for hidden obstacles or hazards.
  • Do not overload machine capacity by attempting to cultivate too deeply. It will cause excessive resistance.
  • Stop the tiller + cultivator and remove the battery before leaving the operating position (behind the handles) to adjust or inspect the unit. Wait until the blades have come to a complete stop.
  • If the tiller + cultivator should start to vibrate abnormally, stop the machine and inspect thoroughly for damage.
  • Turn the machine OFF when moving to a new work area. Allow the blades to completely stop rotating before transporting the unit.
  • Always use proper care and good judgment when you are confronted with a situation that is not covered in this manual. If you are unsure of what to do, contact your authorized Snow Joe® + Sun Joe® dealer or call the Snow Joe® + Sun Joe® customer service center at 1-866-SNOWJOE (1-866-766-9563).
  • Do not use in rain or wet conditions.
  • Do not grasp the exposed cutting blades or cutting edges when picking up or holding the appliance.

Stopping Work

  • Always turn the tiller + cultivator OFF and remove the battery when stopping work or when changing work areas. Never leave the machine running when unattended.
  • The blades will continue to rotate for a short period after turning OFF the tiller + cultivator. Wait until the blades have completely stopped before lifting the machine or conducting inspection and maintenance.
  • The motor housing remains hot for a short period after the machine is turned OFF. Allow the motor housing to cool completely before touching or storing near combustible material.

Maintenance + Storage

  • Maintain or replace safety and instruction labels.
  • Disengage all controls, stop the engine, and wait until the blades come to a complete stop before cleaning, repairing, or inspecting the tiller + cultivator.
    • Regularly check the following:

i) Blades are clear and can rotate freely – Accumulation of debris around the blades could impair performance or damage the motor. Inspect and clean the area around the blades before every use.

ii) Safety devices are operating properly – Do not tamper with or adjust safety devices.
iii) Bolts and screws are properly tightened – Visually inspect the machine for any damage and ensure that the tiller + cultivator is in safe working condition.
iv) Use only identical replacement parts – Always replace damaged parts with original equipment manufacturer's (OEM) parts only. Replacement parts that do not meet the original equipment specifications may lead to improper performance and compromise safety.

Battery & Charger Safety Instructions

NOTE: This unit is a core tool. The battery and the charger are not included. They must be purchased separately. The iON12TL-CT-RM is compatible with the following batteries (models iBAT40, iBAT40XR and iON40XRP) and chargers (models iCHRG40 and iCHRG40-DPC).

We pay a great deal of attention to the design of every battery pack to ensure that we supply you with batteries that are safe, durable and have a high energy density. The battery cells have a wide range of safety devices. Each individual cell is initially formatted and its electrical characteristic curves are recorded. This data is then used exclusively to be able to assemble the best possible battery packs.

Despite all the safety precautions, caution must always be exercised when handling batteries. The following points must be obeyed at all times to ensure safe use. Safe use can only be guaranteed if undamaged cells are used. Incorrect handling of the battery pack can cause cell damage.

IMPORTANT! Analyses confirm that incorrect use and poor care of high-performance batteries are the main factors responsible for personal and/or product damage.

⚠ WARNING! Use only approved replacement batteries; other batteries may damage the cordless tiller + cultivator and cause it to malfunction, which can lead to serious personal injury.

CAUTION! To reduce the risk of injury, charge the EcoSharp® iBAT40 battery pack, the EcoSharp® PRO iBAT40XR battery pack or the EcoSharp® PRO iBAT40XRP battery pack only in their compatible chargers (models iCHRG40 and iCHRG40-DPC). Other types of chargers present risk of fire, personal injury and damage. Do not wire a battery pack to a power supply plug or car cigarette lighter. Such misuse will permanently disable or damage the battery pack.

- Avoid dangerous environments – Do not charge the battery pack in rain, snow or in damp or wet locations. Do not use the battery pack or charger in the presence of explosive atmospheres (gaseous fumes, dust or flammable materials) because sparks may be generated when inserting or removing the battery pack, which could lead to a fire.

  • Charge in a well-ventilated area – Do not block the charger vents. Keep them clear to allow for proper ventilation. Do not allow smoking or open flames near a charging battery pack. Vented gases may explode.
    NOTE: The safe temperature range for the battery is -4^ (-20°C) to 113^ (45°C). Do not charge the battery outside in freezing weather; charge it at room temperature.
  • Maintain charger cord – When unplugging the charger, pull the plug, not the cord, from the receptacle to reduce the risk of damage to the electrical plug and cord. Never carry the charger by its cord or yank it by the cord to disconnect it from the receptacle. Keep the cord away from heat, oil and sharp edges. Make sure the cord will not be stepped on, tripped over or subjected to damage or stress when the charger is in use. Do not use the charger with a damaged cord or plug. Replace a damaged charger immediately.
  • Do not use an extension cord unless it is absolutely necessary – Using the wrong, damaged or improperly wired extension cord poses a risk of fire and electric shock. If an extension cord must be used, plug the charger into a properly wired 16 gauge or larger extension cord with the female plug matching the male plug on the charger. Make sure that the extension cord is in good electrical condition.
  • Charger iCHRG40 is rated for 120 volt AC only – The charger must be plugged into an appropriate receptacle.
  • Use only recommended attachments – Use of an attachment not recommended or sold by the battery charger or battery pack manufacturer may result in risk of fire, electric shock or personal injury.
  • Unplug charger when not in use – Make sure to remove battery packs from unplugged chargers.

⚠ WARNING! To reduce the risk of electric shock, always unplug the charger before performing any cleaning or maintenance. Do not allow water to flow into the charger. Use a Ground Fault Circuit Interrupter (GFCI) to reduce shock hazards.

  • Do not burn or incinerate battery packs – Battery packs may explode, causing personal injury or damage. Toxic fumes and materials are created when battery packs are burned.
  • Do not crush, drop or damage battery packs – Do not use the battery pack or charger if they have sustained a sharp blow, been dropped, run over or have been damaged in any way (i.e. pierced with a nail, hit with a hammer, stepped on, etc.).
  • Do not disassemble – Incorrect reassembly may pose a serious risk of electric shock, fire or exposure to toxic battery chemicals. If the battery or charger are damaged, contact an authorized Snow Joe ^ + Sun Joe ^ dealer or call the Snow Joe ^ + Sun Joe ^ customer service center at 1-866-SNOWJOE (1-866-766-9563) for assistance.
  • Battery chemicals cause serious burns – Never let a damaged battery pack contact the skin, eyes or mouth. If a damaged battery pack leaks battery chemicals, use rubber or neoprene gloves to safely dispose of it. If skin is exposed to battery fluids, wash the affected area with

soap and water and rinse with vinegar. If eyes are exposed to battery chemicals, immediately flush with water for 20 minutes and seek medical attention. Remove and dispose of contaminated clothing.

  • Do not short circuit – A battery pack will short circuit if a metal object makes a connection between the positive and negative contacts on the battery pack. Do not place a battery pack near anything that may cause a short circuit, such as paper clips, coins, keys, screws, nails and other metallic objects. A short-circuited battery pack poses a risk of fire and severe personal injury.
  • Store your battery pack and charger in a cool, dry place – Do not store the battery pack or charger where temperatures may exceed 104°F (40°C), such as in direct sunlight or inside a vehicle or metal building during the summer.

Information about the battery

  1. The battery pack supplied with your cordless tiller + cultivator is only partially charged. The battery pack has to be charged completely before you use the tool for the first time.
  2. For optimum battery performance, avoid low discharge cycles by charging the battery pack frequently.
  3. Store the battery pack in a cool place, ideally at 59°F (15°C) and charged to at least 40%.
  4. Lithium-ion batteries are subject to a natural aging process. The battery pack must be replaced at the latest when its capacity falls to just 80% of its capacity when new. Weakened cells in an aged battery pack are no longer capable of meeting the high power requirements needed for the proper operation of your tiller + cultivator, and therefore pose a safety risk.
  5. Do not throw battery packs into an open fire as this poses a risk of explosion.
  6. Do not ignite the battery pack or expose it to fire.
  7. Do not exhaustively discharge batteries. Exhaustive discharge will damage the battery cells. The most common cause of exhaustive discharge is lengthy storage or non-use of partially discharged batteries. Stop working as soon as the performance of the battery falls noticeably or the electronic protection system triggers. Place the battery pack in storage only after it has been fully charged.
  8. Protect batteries and the tool from overloads. Overloads will quickly result in overheating and cell damage inside the battery housing even if this overheating is not apparent externally.
  9. Avoid damage and shocks. Immediately replace batteries that have been dropped from a height of more than one meter or those that have been exposed to violent shocks, even if the housing of the battery pack appears to be undamaged. The battery cells inside the battery may have suffered serious damage. In such instances, please read the waste disposal information for proper battery disposal.

  10. If the battery pack suffers overloading and overheating, the integrated protective cutoff will switch off the equipment for safety reasons.

IMPORTANT! Do not press the ON/OFF switch any more if the protective cut-off has been activated. This may damage the battery pack.

  1. Use only original battery packs. The use of other batteries poses a fire risk and may result in injuries or an explosion.

Information about the charger and the charging process

  1. Please check the data marked on the rating plate of the battery charger. Be sure to connect the battery charger to a power supply with the voltage marked on the rating plate. Never connect it to a different mains voltage.
  2. Protect the battery charger and its cord from damage. Keep the charger and its cord away from heat, oil and sharp edges. Have damaged cords repaired without delay by a qualified technician at an authorized Snow Joe ^® + Sun Joe ^® dealer or call the Snow Joe ^® + Sun Joe ^® customer service center at 1-866-SNOWJOE (1-866-766-9563).
  3. Electrical plugs must match the outlet. Never modify the plug in any way. Do not use any adapter plugs with grounded appliances. Unmodified plugs and matching outlets will reduce the risk of electric shock.
  4. Keep the battery charger, battery pack(s) and the cordless tool out of the reach of children.
  5. Do not use the supplied battery charger to charge other cordless tools.
  6. During periods of heavy use, the battery pack will become warm. Allow the battery pack to cool to room temperature before inserting it into the charger to recharge.
  7. Do not overcharge batteries. Do not exceed the maximum charging times. These charging times only apply to discharged batteries. Frequent insertion of a charged or partially charged battery pack will result in overcharging and cell damage. Do not leave batteries in the charger for days on end.
  8. Never use or charge batteries if you suspect that it has been more than 12 months since the last time they were charged. There is a high probability that the battery pack has already suffered dangerous damage (exhaustive discharge).
  9. Charging batteries at a temperature below 50^ F ( 10^ C) will cause chemical damage to the cells and may cause a fire.
  10. Do not use batteries that have been exposed to heat during the charging process, as the battery cells may have suffered dangerous damage.
  11. Do not use batteries that have suffered curvature or deformation during the charging process or those that exhibit other atypical symptoms (gassing, hissing, cracking, etc.).
  12. Never fully discharge the battery pack (maximum

recommended depth of discharge is 80%). A complete discharge of the battery pack will lead to premature aging of the battery cells.

Protection from environmental influences

  1. Wear suitable work clothes. Wear safety goggles.
  2. Protect your cordless tool and the battery charger from moisture and rain. Moisture and rain can cause dangerous cell damage.
  3. Do not use the cordless tool or the battery charger near vapors and flammable liquids.
  4. Use the battery charger and cordless tools only in dry conditions and at an ambient temperature of 50-104°F (10-40°C).
  5. Do not keep the battery charger in places where the temperature is liable to reach over 104^ F ( 40^ C). In particular, do not leave the battery charger in a car that is parked in the sunshine.
  6. Protect batteries from overheating. Overloads, overcharging and exposure to direct sunlight will result in overheating and cell damage. Never charge or work with batteries that have been overheated – replace them immediately, if possible.
  7. Store the charger and your cordless tool only in dry locations with an ambient temperature of 50-104°F (10-40°C). Store your lithium-ion battery pack in a cool, dry place at a temperature of 50-68°F (10-20°C). Protect the battery pack, charger and cordless tool from humidity and direct sunlight. Only place fully charged batteries in storage (charged to at least 40%).
  8. Prevent the lithium-ion battery pack from freezing. Battery packs that were stored below 32^ F ( 0^ C) for more than 60 minutes must be discarded.
  9. When handling batteries, be wary of electrostatic charge. Electrostatic discharges can damage the electronic protection system and the battery cells. Avoid electrostatic charging and never touch the battery poles.

Safety Symbols

The following table depicts and describes safety symbols that may appear on this product. Read, understand, and follow all instructions on the machine before attempting to assemble and operate.

Symbols SymbolsDescriptions Descriptions
Sun Joe ION12TL-CT-RM - Safety Symbols - 1READ THE OPERATOR'S MANUAL(S) – Read, understand, and follow all instructions in the user manual(s) before attempting to assemble and operate.Sun Joe ION12TL-CT-RM - Safety Symbols - 2Wear eye protection, breathing protection, and ear protection (i.e. safety goggles, dust masks, and ear defenders).
Sun Joe ION12TL-CT-RM - Safety Symbols - 3SAFETY ALERT – Indicates a precaution, a warning, or a danger.Sun Joe ION12TL-CT-RM - Safety Symbols - 4WARNING! Do not expose the unit to rain or wet conditions.
Sun Joe ION12TL-CT-RM - Safety Symbols - 5Beware of foreign objects that could be thrown from the appliance. Keep bystanders a safe distance away from the work area.Sun Joe ION12TL-CT-RM - Safety Symbols - 6WARNING! Rotating parts may cause serious injury. Make sure the blades come to a complete stop before transporting the machine or before inspecting, cleaning, or conducting any other maintenance.
Sun Joe ION12TL-CT-RM - Safety Symbols - 7Work across slopes; never work up and down such surfaces.Sun Joe ION12TL-CT-RM - Safety Symbols - 8Inspect the work area prior to use and remove all objects that could be thrown by the appliance. If a hidden object is discovered while working, stop the engine and remove the object.
Sun Joe ION12TL-CT-RM - Safety Symbols - 9Wear safety gloves during use to protect hands.Sun Joe ION12TL-CT-RM - Safety Symbols - 10Wear safety footwear at all times to provide protection against objects that may accidentally fall on feet.
Sun Joe ION12TL-CT-RM - Safety Symbols - 11 STOPThe rotating part will continuously run for several seconds after you turn off the machine.Sun Joe ION12TL-CT-RM - Safety Symbols - 12Indoor use only. Only use battery charger indoors.

Know Your Cordless Tiller + Cultivator

Read the owner's manual and safety instructions carefully before operating the cordless tiller + cultivator. Compare the illustration below to the cordless tiller + cultivator in order to familiarize yourself with the location of the various controls and adjustments. Save this manual for future reference.

  1. ON/OFF trigger
  2. Safety lock button
  3. Upper handle
  4. Upper handle knob and bolt (2)
  5. Cable clip (2)
  6. Middle handle
  7. Lower handle knob and bolt (2)
  8. Battery compartment
  9. Motor housing
  10. Gear box
  11. Steel blades
  12. Wheels
  13. Guard

  14. Air outlet

  15. Lower handle
  16. Push lock button
  17. Battery indicator
  18. Push button for battery indicator
  19. 40 V 4.0 Ah EcoSharp ^® (model iBAT40), 40 V 5.0 Ah EcoSharp ^® PRO (model iBAT40XR) or 40 V 6.0 Ah EcoSharp ^® PRO (model iBAT40XRP) lithium-ion battery – Sold separately
  20. 40 V EcoSharp® battery charger (model iCHRG40) or 40 V EcoSharp® dual-port battery charger (model iCHRG40-DPC) - Sold separately

Sun Joe ION12TL-CT-RM - Know Your Cordless Tiller + Cultivator - 1

Sun Joe ION12TL-CT-RM - Know Your Cordless Tiller + Cultivator - 2

text_image Labeled diagram of a lawn mower with numbered parts for identification

Technical Data

Battery Voltage* 40 V D.C.

Cultivating Width Max 12 in. (30 cm)

Cultivating Depth Max 8 in. (20 cm)

Blade 4 steel tilling blades

Motor 650 W Brushless

No Load Speed 300 rpm

Wheel Adjustment 3 positions

Weight (tiller + cultivator alone) 22.3 lbs (10.1 kg)

Weight (with battery installed) 24.8 lbs (11.2 kg)

For battery options and specifications, see Optional Accessories for details.

*Initial no-load voltage, when fully charged, peaks at 40 volts; nominal voltage under typical load is 36 volts.

Unpacking

Carton Contents

• Cordless tiller + cultivator housing
- Upper handle
- Middle handle
- Cable clip (2)
- Handle knob, washer and bolt (4)
- Manual with registration card

NOTE: In order to operate this tiller + cultivator, you will need to additionally purchase either the EcoSharp® (model iBAT40), the EcoSharp® PRO (model iBAT40XR) lithium-ion battery or the EcoSharp® PRO (model iBAT40XRP) lithium-ion battery and either the EcoSharp® charger (model iCHRG40) or the EcoSharp® charger (model iCHRG40-DPC).

  1. Carefully remove the cordless tiller + cultivator and check to see that all of the above items are supplied.
  2. Inspect the product carefully to make sure no breakage or damage occurred during shipping. If you find damaged or missing parts, DO NOT return the unit to the store. Please call the Snow Joe ^® + Sun Joe ^® customer service center at 1-866-SNOWJOE (1-866-766-9563).

NOTE: Do not discard the shipping carton and packaging material until you are ready to use the cordless tiller + cultivator. The packaging is made of recyclable materials. Properly dispose of these materials in accordance with local regulations or save the packaging for long-term product storage.

IMPORTANT! The equipment and packaging material are not toys. Do not let children play with plastic bags, foils, or small parts. These items can be swallowed and pose a suffocation risk!

Assembly

⚠ WARNING! Do not insert the battery until assembly is complete. Failure to comply could result in accidental starting and serious personal injury.

⚠ WARNING! To prevent serious personal injury, make sure the battery is removed, and the blades have come to a complete stop before inspecting, cleaning, or servicing the unit.

⚠ WARNING! The product must be fully assembled before operation. Do not use a product that is only partially assembled or assembled with damaged parts.

Follow the assembly instructions step-by-step and use the pictures provided as a visual guide to easily assemble the product.

  1. Attach the cable clips on the middle handle bar (Fig. 1).

Sun Joe ION12TL-CT-RM - Assembly - 1

text_image Fig. 1 Middle handle Cable clips
  1. Secure the middle handle to the lower handle using the first set of knobs, bolts, and washers. Tighten the knobs on each side to ensure a secure fit (Fig. 2).

Sun Joe ION12TL-CT-RM - Assembly - 2

text_image Fig. 2 Middle handle Knob + bolt + washer Lower handle
  1. Connect the upper handle to the middle handle using the second set of knobs, bolts and washers. Tighten the knobs on each side to ensure a secure fit (Fig. 3).

Sun Joe ION12TL-CT-RM - Assembly - 3

text_image Fig. 3 Knob + bolt + washers Upper handle Middle handle Lower handle
  1. Secure the cable inside the cable clips (Fig. 4).

Sun Joe ION12TL-CT-RM - Assembly - 4

text_image Fig. 4 Cable clip Cable

WARNING! Make sure all handle knobs are properly tightened before using the cordless tiller + cultivator.

Battery Pack Operation

The equipment is powered by a lithium-ion battery. The battery pack is completely sealed and maintenance free.

Battery Charge Level Indicator

The battery pack is equipped with a push button for checking the charge level. Simply press the push button to read off the battery charge level from the LEDs of the battery indicator:

  • All 3 level monitoring LEDs are lit: Battery charge level is high.
  • 2 level monitoring LEDs are lit: Battery charge level is decreasing. Stop work as soon as possible.
  • 1 level monitoring LED is lit: Battery is flat. Stop work IMMEDIATELY and charge the battery. Otherwise the battery's service life will be greatly shortened.
Light IndicatorsLights
Charge level button
The battery is at 30% capacity and requires charging
The battery is at 60% capacity and requires charging soon
The battery is at full capacity

NOTE: If the charge level button does not appear to be working, place the battery pack on the charger and charge as needed.
NOTE: Immediately after using the battery pack, the charge level button may display a lower charge than it will if checked a few minutes later. The battery cells “recover” some of their charge after resting.

Charger Operation

WARNING! Charge only the EcoSharp® iBAT40 lithium-ion battery packs, the EcoSharp® PRO iBAT40XR lithium-ion battery packs, or the EcoSharp® PRO iBAT40XRP lithium-ion battery packs in compatible EcoSharp® iCHRG40 or EcoSharp® dual port iCHRG40-DPC battery chargers. Other types of batteries may cause personal injury and damage.

To reduce the risk of electric shock, do not allow water to flow into the charger's AC/DC plug.

When to Charge the Battery

NOTE: The EcoSharp® iBAT40, EcoSharp® PRO iBAT40XR, and EcoSharp® PRO iBAT40XRP battery packs do not develop a "memory" when charged after only a partial discharge. Therefore, it is not necessary to run down the battery pack before placing it into the charger.

  • Use the battery charge indicator lights to determine when to charge your EcoSharp® iBAT40, EcoSharp® PRO iBAT40XR, or EcoSharp® PRO iBAT40XRP lithium-ion battery pack.
  • You can "top-off" your battery pack's charge before starting a big job or after a long day of use.

Charging the Battery

  1. Pull the push lock button on the battery to pull the battery pack up and out of the equipment (Fig. 5).

Sun Joe ION12TL-CT-RM - Charging the Battery - 1

text_image Fig. 5 Push lock button
  1. Check that the mains voltage is the same as that marked on the rating plate of the battery charger. Then, insert the charger's plug into the electrical wall outlet. When you plug in the charger, the top green light will illuminate and stay green (Fig. 6).

Sun Joe ION12TL-CT-RM - Charging the Battery - 2

text_image Fig. 6 green Power on
  1. Place the battery pack into the charger by sliding the pack as shown to lock it into position. When you insert the battery into the charger, the bottom red light will illuminate to indicate that the battery is charging (Fig. 7).
  2. When the bottom light turns green, the battery is fully charged (Fig. 7).

Sun Joe ION12TL-CT-RM - Charging the Battery - 3

text_image Fig. 7 SUN/OS Charging Fully charged

NOTE: If the top light remains green while the bottom light alternately flashes red and green, this indicates a temperature abnormality (i.e. that the battery pack is either too hot or too cold). If there is only a red blinking light, this indicates that something is wrong with the battery. Contact Snow Joe ^® + Sun Joe ^® customer service center at 1-866-SNOW-JOE (1-866-766-9563) for assistance.

Sun Joe ION12TL-CT-RM - Charging the Battery - 4

text_image ● -- Green ● -- Flashing red/green Temperature abnormal Something is wrong
  1. A fully discharged pack with an internal temperature in the normal range will fully charge in 2.5 to 3 hours (between 32^ F/0°C and 113^ F/45°C). Heavily cycled battery packs may take longer to charge completely.
  2. If the charging light indicator alternately blinks red and green or the light indicator does not come on at all, check that the battery pack is fully seated into the bay. Remove the pack and reinsert. If the problem persists, contact the Snow Joe® + Sun Joe® customer service center at 1-866-SNOWJOE (1-866-766-9563) for assistance.
  3. When charging is complete, remove the battery from the charger by pulling the push lock button and sliding the battery backward to unlock it from the charger (Fig. 8).

Sun Joe ION12TL-CT-RM - Charging the Battery - 5

text_image Fig. 8 Push lock button
  1. Timely recharging of the battery will help prolong the battery's life. You must recharge the battery pack when you notice a drop in the equipment's power.

IMPORTANT! Never allow the battery pack to become fully discharged as this will cause irreversible damage to the battery.

Charging a Hot or Cold Battery Pack

A red and green flashing indicator light on the charger indicates that the battery pack temperature is outside the charging range. Once the pack is within the acceptable range, normal charging will take place and the red light will be continuous. Hot or cold battery packs may take longer to charge.

Lithium-Ion Charging Status
Battery Pack TemperatureRed Charger Indicator LightCharging Status
Too hot Flashing Not charging
Normal range Continuous Normal charging
Too cold Flashing Not charging

Operation

Intended Use

The iON12TL-CT-RM cordless tiller + cultivator is designed for small gardens and flower beds, this cordless tiller + cultivator effectively loosens and turns over new soil. It may also be used to mix coarse soil with fertilizer, peat, and compost. This product may not be used to till extremely dry or wet soil.

The use of this product in rain or wet conditions is prohibited.

For safety reasons, it is essential to read the entire instruction manual before first use and to observe all the instructions contained within this manual.

This product is intended for private domestic use only. It is not intended for any commercial trade use. It must not be used for any purposes other than those described.

Wheel Adjustment

⚠ WARNING! Always switch the product off and remove the battery before making any adjustments.

The wheels can be adjusted to 3 different positions to control the cultivating depth.

  1. Pull the wheel and move it to the desired position; let go of the wheel and make sure it locks into position (Fig. 9). Be sure to set both wheels to the same height.

Sun Joe ION12TL-CT-RM - Wheel Adjustment - 1

text_image Fig. 9 Transport position Wheel adjustment Work position (low) Wheel Work position (high)

WARNING! Always ensure the wheels are securely locked. Do not attempt to use the product with the wheels in unlocked positions.

Starting the Machine

⚠ WARNING! Rotating blades may cause serious injury. The blades will continue to turn for a few seconds after the tool has been switched OFF. Do not touch the rotating blades. Contact with hot components (i.e. motor housing, gear box, etc.) on the machine may cause burns. Allow the machine to cool before handling.

  1. Open the battery compartment cover and slide the battery down until it clicks to lock it into position, then close the battery compartment cover (Fig. 10).

Sun Joe ION12TL-CT-RM - Starting the Machine - 1

text_image Fig. 10 Battery compartment cover
  1. To turn the tool ON, press and hold the safety lock button while pulling the ON/OFF trigger toward you. Once the tool is running, release the safety lock button (Fig. 11).

Sun Joe ION12TL-CT-RM - Starting the Machine - 2

text_image Fig. 11 ON/OFF trigger Safety lock button
  1. To switch OFF, release the ON/OFF trigger (Fig. 11).

Operating Tips

  • Before each use, check the product, the battery, and any other accessories for damage. Do not use the product if it is damaged or shows wear.
  • Double check that the accessories and attachments are properly fitted.
    • Always hold the product by its handles. Keep the handles dry to ensure a secure grip.
  • Ensure that the air vents are always unobstructed and clear. Clean them if necessary with a soft brush. Blocked air vents may lead to overheating and damage the product.
  • Switch the product off immediately if you are disturbed while working by other people entering the working area. Always let the product come to a complete stop before averting your attention.
  • Do not overwork yourself. Take regular breaks to ensure you can concentrate on the task at hand and have full control over the product.

⚠ WARNING! In some countries, regulations define restrictions for use of such products, including the times and days when operation is permissible. Ask your community for detailed information and observe these regulations in order to preserve a peaceful neighbourhood and avoid committing administrative offences.

Tilling

• Make sure that the work area is clear of stones, sticks, wire, or other objects that could damage the product or its motor.
- Do not till very wet soil because wet soil tends to stick to the working tool, preventing proper blade rotation; it could also cause you to slip and fall.
- Always maintain a firm grip on the product. For better guidance, apply light pressure to the handles.

WARNING! Do not place hands, feet, or any other part of the body or clothing near the rotating blades or any other moving part. The blades begin to rotate forward once the trigger switch is depressed. The blades continue to rotate until the trigger switch is released. Failure to avoid contact with the rotating blades could cause serious personal injury.

  • Do not try to till too deeply or force the product into soil that is extremely hard or resistant.
  • Walk the product through the soil at a normal pace and in as straight a line as possible.
  • Till in slightly overlapping rows. To till most effectively, follow the pattern indicated in Fig. 12. Start by moving the tiller + cultivator up and down in vertical lines, then work horizontally from left to right. This will keep the rows even and ensure that all the ground is tilled without missing any spots.

Sun Joe ION12TL-CT-RM - Tilling - 1

text_image Fig. 12

- Pay special attention when changing direction. Apply light pressure to the handle in order to lift the blades and facilitate the turn. Turn the product around using the wheels as a guide. Gradually release pressure on the handle and move the blades back to the ground.

WARNING! Stop the motor if the product strikes a foreign object. Switch the product off, remove the battery, and let it cool completely. Inspect the product thoroughly for damage and have any damage repaired before restarting.

Extensive vibration of the product during operation is an indication of damage. Immediately stop the motor and promptly inspect and repair the tool.

After Use

  • Switch the product off, remove the battery, and let it cool completely.
  • Check, clean, and store the product as described below.

Care + Maintenance

The Golden Rules for Care

⚠ WARNING! Always switch the product off, remove the battery, and let the product cool completely before inspecting, cleaning, or performing any other maintenance task.

  • Keep the product clean. Remove any debris after each use and before storage.
  • Regular and proper cleaning will help ensure safe use and prolong the life of the product.
  • Inspect the product before each use for worn and damaged parts. If you find broken and/or worn parts, do not use the tool.

⚠ WARNING! Only perform the repairs and maintenance work described in this manual. Any other work must be performed by a qualified technician.

General Cleaning

  • Clean the product with a dry cloth. Use a brush for areas that are hard to reach.
  • Be sure to clean the air vents after every use with a cloth and brush.
  • Remove stubborn dirt with high pressure air (max 3 bar).

NOTE: Do not use chemical, alkaline, abrasive, or other aggressive detergents or disinfectants to clean this product as such substances might damage the tool's surfaces.

- Check for worn or damaged parts. Replace worn parts as necessary or contact the Snow Joe® + Sun Joe® customer service center at 1-866-SNOWJOE (1-866-766-9563) for repair before using the product again.

Cleaning the Underbody + Working Tool

⚠ WARNING! Wear safety gloves when working on or near the working tool. Use appropriate tools (e.g a wooden stick) when necessary; never use your bare hands!

  • Keep the underbody and blades clean and free of debris. Use a brush or another implement to remove soil from the working tool.
  • All nuts and bolts must be checked periodically for tightness before operation. After prolonged use, especially in sandy soil conditions, the working tool will become worn

and lose some of its original shape. Tilling efficiency will be reduced and the working tool should be replaced.

  • Have worn or damaged working parts replaced with new ones of the same type by a qualified technician.
  • To prolong the life span of the working tool and the product, lubricate the blades after each use.

⚠ WARNING! Unexpected blade movement may cause personal injury. Before servicing, repairing, or inspecting the unit, turn the motor OFF and remove the battery. Wait for the blades to completely stop rotating before conducting inspection, cleaning, or maintenance.

Before and after each use, check the product and accessories (or attachments) for wear and damage. When necessary, only use identical replacement parts that are approved by the manufacturer.

⚠ WARNING! Contact with hot components (e.g. motor housing, gear box, etc.) on the machine may cause burns. Allow the machine to cool off before handling.

IMPORTANT!

  • Wear protective gloves when cleaning or maintaining the machine.
  • Do not use cleaning fluids or solvents or spray the machine down with water (especially water under pressure) when cleaning the machine.

NOTE: After each use, follow these steps to properly clean the unit:

  1. Remove soil, dirt, and foliage stuck in the blades, drive shaft, tool surface, and vents with a brush or dry cloth.
  2. Spray or rub biodegradable oil onto the blades.
  3. Clean soiled grips with a damp cloth.

Always inspect the machine for damaged and worn parts after each use. Check that safety features (i.e. labels, guards, etc.) are in place. Check that nuts, bolts, and screws are tight.

Changing the Blades

NOTE: The machine is fitted with four tilling blades that can easily be changed in pairs. Both of the steel blade pairs can be fitted on the left or right, as required. Always change both blade pairs at the same time to avoid imbalance and damage to the machine.

To replace the blades, follow the steps below:

  1. While standing on a flat and stable surface, switch off the unit and remove the battery.
  2. Remove the 2 bolts and 2 nuts, then remove the steel blades (Fig. 13).

Sun Joe ION12TL-CT-RM - Changing the Blades - 1

text_image Fig. 13 2 bolts + 2 nuts
  1. Clean the drive shaft with biodegradable oil (Fig. 14).
  2. Place the new blades onto the drive shaft so that the holes on the axles line up with the holes on the drive shaft (Fig. 14).
  3. Insert the 2 bolts through the holes and secure them with the 2 nuts (Fig. 14).

Sun Joe ION12TL-CT-RM - Changing the Blades - 2

text_image Fig. 14 Steel blades Drive shaft 2 bolts + 2 nuts

IMPORTANT: The blades must be set in the correct turning direction. Note the way the old blades came off and replace the new ones exactly the same way.

Repair

This product does not contain any parts that can be repaired by the consumer. Contact an authorized Snow Joe ^® + Sun Joe ^® dealer or call the Snow Joe ^® + Sun Joe ^® customer service center at 1-866-SNOWJOE (1-866-766-9563) for assistance.

Storage

  • Examine the cordless tiller + cultivator thoroughly for worn, loose, or damaged parts. Should you need to repair or replace a part, contact an authorized Snow Joe® + Sun Joe® dealer or call the Snow Joe® + Sun Joe® customer service center at 1-866-SNOWJOE (1-866-766-9563) for assistance.
  • Remove the battery from the cordless tiller + cultivator before storing.

  • Clean the product as described above.

  • Store the product and its accessories in a dark, dry, frost-free, and well-ventilated place.
    • Always store the product in a place that is inaccessible to children.
  • The ideal storage temperature is between 50^ (10°C) and 86^ (30°C).
  • We recommend using the original package for storage or covering the product with a suitable cloth or enclosure to protect it against dust.

Battery + Charger Off-Season Storage

  1. Do not expose your battery pack or charger to water, rain or allow them to get wet. This could permanently damage the charger and the battery pack. Do not use oil or solvents to clean or lubricate your battery pack as the plastic casing can become brittle and crack, causing a serious risk of injury.
  2. Store the battery pack and charger at room temperature away from moisture. Do not store in damp locations where corrosion of terminals may occur. As with other battery pack types, permanent capacity loss can result if the pack is stored for long periods of time at high temperatures (over 120^ F/49°C).
  3. EcoSharp® iBAT40, EcoSharp® PRO iBAT40XR and EcoSharp® PRO iBAT40XRP lithium-ion battery packs maintain their charge during storage longer than other battery pack types. As a general practice, it is best to unplug the battery charger and remove the battery pack when they are not in use. Recharge the battery pack every 6 months to 50% capacity (2 lights on) during off-season storage to maintain optimal battery performance.
  4. The EcoSharp ^® iCHRG40 and the EcoSharp ^® iCHRG40QC battery chargers have no serviceable parts.

Transportation

  • Switch the product off. Ensure that the wheels are set to the transport position (see Fig. 9, pg. 11).
    • Always carry the product by its transport handle.
  • If you are transporting the tiller + cultivator in a vehicle, brace it properly to protect it from heavy impact or strong vibrations.
  • Secure the product to prevent it from falling over or slipping.

Recycling + Disposal

The product comes in a package that protects it against damage during shipping. Keep the package until you are sure that all parts have been delivered and the product is functioning properly. Recycle the package afterwards or keep it for long-term storage.

Sun Joe ION12TL-CT-RM - Recycling + Disposal - 1

WEEE symbol. Waste electrical products should not be disposed of with household waste. Please recycle where facilities exist. Check with your local authority or local store for recycling regulations.

Battery Caution + Disposal

Always dispose of your battery pack according to federal, state, and local regulations. Contact a recycling agency in your area for recycling locations.

⚠️CAUTION! Even discharged battery packs contain some energy. Before disposing, use electrical tape to cover the terminals to prevent the battery pack from shorting, which could cause a fire or explosion.

⚠ WARNING! To reduce the risk of injury or explosion, never burn or incinerate a battery pack even if it is damaged, dead or completely discharged. When burned, toxic fumes and materials are emitted into the surrounding atmosphere.

  1. Batteries vary according to device. Consult your manual for specific information.
  2. Install only new batteries of the same type in your product (where applicable).
  3. Failure to insert batteries in the correct polarity, as indicated in the battery compartment or manual, may shorten the life of the batteries or cause batteries to leak.
  4. Do not mix old and new batteries.
  5. Do not mix Alkaline, Standard (Carbon-Zinc) or Rechargeable (Nickel Cadmium, Nickel Metal Hydride, or Lithium-Ion) batteries.
  6. Do not dispose of batteries in fire.
  7. Batteries should be recycled or disposed of as per state and local guidelines.

Service + Support

If your Sun Joe ^® iON12TL-CT-RM cordless tiller + cultivator requires service or maintenance, please call the Snow Joe ^® + Sun Joe ^® customer service center at 1-866-SNOWJOE (1-866-766-9563).

Model + Serial Numbers

When contacting the company, reordering parts, or arranging service from an authorized dealer, you will need to provide the model and serial numbers, which can be found on the decal located on the housing of the unit. Copy these numbers into the space provided below.

Record the following numbers from the housing or handle of your new product:
Sun Joe ION12TL-CT-RM - Model + Serial Numbers - 1

text_image i O N 1 2 T L - C T - R M Serial #:

iCHRG40

Federal Communications Commission (FCC)

⚠ WARNING! Any changes or modifications to this unit not expressly approved by the party responsible for compliance could void the user's authority to operate the equipment.

Class B device:

NOTE: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules.

These limits are designed to provide reasonable protection against harmful interference in a residential installation.

This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications.

However, there is no guarantee that interference will not occur in a particular installation.

If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

  • Reorient or relocate the receiving antenna.
  • Increase the separation between the equipment and receiver.
  • Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
  • Consult the dealer or an experienced radio/TV technician for help.

Optional Accessories

WARNING! ALWAYS use only authorized Snow Joe® + Sun Joe® replacement parts and accessories. NEVER use replacement parts or accessories that are not intended for use with this cordless tiller + cultivator. Contact Snow Joe® + Sun Joe® if you are unsure whether it is safe to use a particular replacement part or accessory with your cordless tiller + cultivator. The use of any other attachment or accessory can be dangerous and could cause injury or mechanical damage.

ModelAccessor
1Sun Joe ION12TL-CT-RM - Optional Accessories - 1EcoSharp® 40 V 4.0 AhLithium-Ion BatteryCharging Time: 2.5 – 3 hours (for full charge)Battery Run Time (Max): 30 miniBAT40
2Sun Joe ION12TL-CT-RM - Optional Accessories - 2EcoSharp® PRO 40 V 5.0 AhLithium-Ion BatteryCharging Time: 3 – 3.5 hours (for full charge)Battery Run Time (Max): 35 miniBAT40XR
3Sun Joe ION12TL-CT-RM - Optional Accessories - 3EcoSharp® PRO 40 V 6.0 AhLithium-Ion BatteryCharging Time: 4 – 5 hours (for full charge)Battery Run Time (Max): 40 miniBAT40XRP
4Sun Joe ION12TL-CT-RM - Optional Accessories - 4EcoSharp® 40 V Lithium-Ion Battery ChargeriCHRG40
5Sun Joe ION12TL-CT-RM - Optional Accessories - 5EcoSharp® 40 V Lithium-IonDual Port Battery ChargeriCHRG40-DPC

NOTE: Accessories are subject to change without any obligation on the part of Snow Joe ^® + Sun Joe ^® . Accessories can be ordered online at snowjoe.com or via phone by contacting the Snow Joe ^® + Sun Joe ^® customer service center at 1-866-SNOWJOE (1-866-766-9563).

NOTES

SNOW JOE® + SUN JOE® REFURBISHED GOODS WARRANTY

GENERAL CONDITIONS:

Snow Joe ^® + Sun Joe ^® operating under Snow Joe ^® , LLC warrants this refurbished product to the original purchaser for 90 days against defects in material or workmanship when used for normal residential purposes. If a replacement part or product is needed, it will be sent free of charge to the original purchaser except as noted below.

The duration of this warranty applies only if the product is put to personal use around the household. It is the owner's responsibility to correctly perform all maintenance and minor adjustments explained in the owner's manual.

HOW TO OBTAIN YOUR REPLACEMENT PART OR PRODUCT:

To obtain a replacement part or product, please visit snowjoe.com/help or email us at help@snowjoe.com for instructions. Please be sure to register your unit beforehand to speed up this process. Certain products may require a serial number, typically found on the decal affixed to the housing or guard of your product. All products require a valid proof of purchase.

EXCLUSIONS:

  • Wearing parts like belts, augers, chains and tines are not covered under this warranty. Wearing parts can be purchased at snowjoe.com or by calling 1-866-SNOWJOE (1-866-766-9563).
  • Batteries are covered in full for 90-days from the date of purchase.

Snow Joe ^® + Sun Joe ^® may from time to time change the design of its products. Nothing contained in this warranty shall be construed as obligating Snow Joe ^® + Sun Joe ^® to incorporate such design changes into previously manufactured products, nor shall such changes be construed as an admission that previous designs were defective.

This warranty is intended to cover product defects only. Snow Joe ^® , LLC is not liable for indirect, incidental or consequential damages in connection with the use or misuse of the Snow Joe ^® + Sun Joe ^® products covered by this warranty. This warranty does not cover any cost or expense incurred by the purchaser in providing substitute equipment or service during reasonable periods of malfunction or non-use of this product while waiting for a replacement part or unit under this warranty. Some states do not allow exclusions of incidental or consequential damages so the above exclusions may not apply in all states. This warranty may give you specific legal rights in your state.

HOW TO REACH US:

We're here to help Monday through Friday from 9AM to 6PM EST. You can reach us at 1-866-SNOWJOE (1-866-766-9563), online at snowjoe.com, via email at help@snowjoe.com or tweet us @snowjoe.

EXPORTS:

Customers who have purchased Snow Joe ^® + Sun Joe ^® products exported from the United States and Canada should contact their Snow Joe ^® + Sun Joe ^® distributor (dealer) to obtain information applicable to your country, province or state. If for any reason, you are not satisfied with the distributor's service, or if you have difficulty obtaining warranty information, contact your Snow Joe ^® + Sun Joe ^® seller. If in the event your efforts are unsatisfactory, please reach out to us directly.

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Product information

Brand : Sun Joe

Model : ION12TL-CT-RM

Category : Gardening