M1644K84 - Security Camera Digimerge - Free user manual and instructions

Product Type	Digital Video Recorder (DVR) for security cameras
Model	M1644K84 (part of M6100 Series)
Channels	8 or 16 (model dependent), plus additional IP camera channels (4 for 8-ch, 8 for 16-ch)
Video Compression	H.264+
Recording Resolution	Up to 8MP (3840x2160) at reduced frame rate; full HD at 30fps per channel
Display Outputs	HDMI and VGA
Audio	1 channel RCA input, 1 channel RCA output, supports two-way talk
Storage	1 SATA HDD up to 8TB (pre-installed)
Network Interface	10/100-Base-TX Ethernet (RJ-45)
Remote Access	FLIR Cloud, DDNS, smartphone/tablet apps (iOS, Android)
Power Supply	DC 12V, 2A (8-channel) or 3A (16-channel); AC 100-240V input
Power Consumption	Approx. 10W (8-ch, no HDD) / 15W (16-ch, no HDD)
Dimensions (W x D x H)	12.8 x 10 x 2.2 inches (325 x 255 x 55 mm)
Weight	3.3 lb (1.5 kg) without HDD
Operating Temperature	14°F to 131°F (-10°C to 55°C)
Humidity	10% to 90% RH
PTZ Control	Via BNC-CVI and RS-485 (Pelco D/P protocols)
Backup Media	USB flash drive, HDD, network
Backup File Formats	DAV, ASF, AVI, MP4
Included Accessories	Mouse, power adapter, Ethernet cable, HDMI cable, remote control, mounting screws
Safety Features	Surge protector recommended; power surge protection; password protection; motion alarm
Maintenance	Clean with damp cloth; unplug before cleaning; avoid moisture and heat sources
Spare Parts & Repairability	Contact FLIR Technical Support; no user-serviceable parts inside

Frequently Asked Questions - M1644K84 Digimerge

What should I do if my DVR is not powering on?

Check the power adapter connection and ensure the power switch is ON. Verify the outlet works with another device. If using a surge protector, try connecting directly to the wall.

Why is there no picture on my monitor?

Ensure the monitor/TV input channel matches the DVR output. Check camera cables are properly connected. Power cycle the monitor and DVR.

How do I access the DVR remotely?

Use FLIR Cloud™ for easy setup without port forwarding. Connect via FLIR Cloud app on smartphone or PC/Mac software. Alternatively, configure DDNS and port forwarding.

The hard drive is not detected. What can I do?

Open the DVR case and ensure SATA cables are firmly connected. The drive must be formatted via Main Menu > Storage > HDD Manager.

How do I set up motion detection?

Go to Main Menu > Event > Motion > Motion Detect. Enable motion detection, set detection region and sensitivity. Configure actions like email alerts or recording.

I forgot the admin password. How can I reset it?

Contact FLIR Technical Support for password reset. The default username is 'admin' but no default password is set; you created it during initial setup.

How do I update the firmware?

Ensure internet connection. Go to Main Menu > Setting > General > Upgrade to check online. Alternatively, download firmware from FLIR website, save to USB, and use Setting > General > Upgrade to install.

Can I back up recorded video?

Yes, insert a USB flash drive, go to Main Menu > Backup, search for files, select the desired clips, and click Backup. Supported formats: DAV, ASF, AVI, MP4.

Why am I not receiving email alerts?

Check that email is configured under Main Menu > Network > Email and that 'Send Email' is enabled in the motion detection or event settings. Also verify the SMTP server details.

How do I control a PTZ camera?

Connect PTZ camera via RS-485 (A/B terminals) for analog or BNC for MPX PTZ. In live view, double-click the PTZ channel, right-click and select Pan/Tilt/Zoom to access controls.

USER MANUAL M1644K84 Digimerge

Instruction Manual M6100 Series

Instruction Manual M6100 Series

Thank you for purchasing this product. FLIR Systems, Inc. is committed to providing our customers high quality, reliable security solution.

with a

This manual refers to the following models:

M6108 (8-channel)

M6116 (16-channel)

For the latest online manual, downloads and product updates, and to learn about our complete line of accessory products, please visit our website at:

www.flir.com/security/pro

WARNING

RISK OF ELECTRIC SHOCK DO NOT OPEN

WARNING: TO REDUCE THE RISK OF ELECTRIC SHOCK DO NOT REMOVE COVER. NO USER SERVICEABLE PARTS INSIDE.

REFER SERVICING TO QUALIFIED SERVICE PERSONNEL.

The lightning flash with arrowhead symbol, within an equilateral triangle, is intended to alert the user to the presence of uninsulated "dangerous voltage" within the product's enclosure that may be of sufficient magnitude to constitute a risk of electric shock.

The exclamation point within an equilateral triangle is intended to alert the user to the presence of important operating and maintenance (servicing) instructions in the literature accompanying the appliance.

WARNING: TO PREVENT FIRE OR SHOCK HAZARD, DO NOT EXPOSE THIS UNIT TO RAIN OR MOISTURE.

CAUTION: TO PREVENT ELECTRIC SHOCK, MATCH WIDE BLADE OF THE PLUG TO THE WIDE SLOT AND FULLY INSERT.

Table of contents

1 Important Safeguards ....1

1.1 General Precautions.... 1
1.2 Installation.... 1
1.3 Service 3
1.4 Use....4

2 Getting Started (M6100 Series) ....5

3 Front Panel (M6100 Series)....6

4 Rear Panel (M6100 Series)....7

5 Basic Setup (M6100 Series) 8

5.1 Step 1: Connect the BNC Cameras....8
5.2 Step 2: Connect the Mouse....8
5.3 Step 3: Connect the Ethernet Cable ....8
5.4 Step 4: Connect the Monitor....9
5.5 Step 5: Connect the Power Adapter and Power on the DVR....9
5.6 Step 6: Creating a New, Secure Password....9
5.7 Step 7: Upgrade Firmware to Latest Version (if Available) 10
5.8 Step 8: Verify Camera Image 10
5.9 Step 9: Set the Time 10
5.10 Default System Password & Port Numbers .... 10 5.10.1 FLIR Cloud™ .... 10
5.11 Quick Access to System Information 11

6 Mouse Control 12

7 Remote Control 13

7.1 Setting the Remote Control Address 14

8 Using the System 15

8.1 On-Screen Display 15
8.2 Using the Quick Menu.... 15
8.3 Adjusting Camera Settings.... 16
8.4 Using the Navigation Bar 17
8.5 Using the Camera Toolbar 18
8.5.1 Using Instant Playback 18
8.5.2 Using Digital Zoom in Live Display 19
8.5.3 Using Real-time Backup 19
8.6 Using the Virtual Keyboard.... 19

9 Setting The Time 21

10 Recording....22

10.1 Video Recording Types 22
10.2 Main Stream and Sub Stream.... 22
10.3 Setting up Scheduled or Manual Recording 22
10.4 Configuring Hard Drive Overwrite 23

11 Playback 24

11.1 Playing Back Video from the Hard Drive.... 24
11.2 Playback Controls 25
11.3 Playing Back from a USB Drive 25
11.4 Using Smart Search 26

12 Backup....27

12.1 Formatting the USB Thumb Drive 27
12.2 Backing up Video.... 28
12.3 Using Video Clip Backup 29

12.4 Viewing Backup Files.... 30

12.4.1 Viewing Backup Files on PC 30
12.4.2 Viewing Backup Files on Mac 32

13 Managing Passwords and User Accounts.... 36

13.1 Changing Passwords.... 36
13.2 Adding Users 36
13.3 Modifying Users 37
13.4 Deleting Users 37
13.5 Account Groups 38
13.6 Adding Groups 38
13.7 Modifying Groups 39
13.8 Deleting Groups 39

14 Using the Main Menu 40

14.1 Camera 40

14.1.1 Recording.... 40
14.1.2 Configuring Recording Quality 40
14.1.3 Configuring Audio Recording 42
14.1.4 Configuring Snapshot Recording Settings.... 42
14.1.5 Configuring Video Overlay Settings 43
14.1.6 Creating Custom Channel Names.... 44
14.1.7 Adding a Remote Device 45
14.1.8 Selecting Cable Type 45
14.1.9 Upgrading Camera Firmware (Advanced) 46

14.2 Info 47

14.2.1 HDD Info 47
14.2.2 Record Info 48
14.2.3 Version 48
14.2.4 Alarm Status 48
14.2.5 Online Users 49
14.2.6 Load.... 50
14.2.7 Test.... 50
14.2.8 BPS 50
14.2.9 Log 51

14.3 Setting.... 51

14.3.1 Network 52
14.3.2 Selecting DHCP or Static IP Address (TCP/IP) 52
14.3.3 Configuring System Ports (Connection).... 52
14.3.4 Configuring DDNS Settings 53
14.3.5 Configuring Email Alerts 54
14.3.6 Event.... 55
14.3.7 Configuring Motion Detection.... 56
14.3.8 Configuring Video Loss Settings 58
14.3.9 Configuring Tamper Detection.... 59
14.3.10 Configuring Hard Drive Warnings.... 61
14.3.11 Configuring Network Warnings 62
14.3.12 Storage.... 63
14.3.13 Configuring the Video Recording Schedule 63
14.3.14 Configuring Pre-Recording 64
14.3.15 Configuring the Snapshot Schedule 64
14.3.16 Configuring Holidays.... 65

14.3.17 Formatting the Hard Drive 66

14.3.18 Configuring Hard Drive Type 67

14.3.19 Configuring General System Settings 68

14.3.20 Setting the Monitor Resolution (Display) 69

14.3.21 Saving Your System Configuration to a USB Thumb Drive 70

14.3.22 Setting the System to Factory Defaults.... 72

14.3.23 Upgrading Firmware from USB.... 72

14.4 Shutdown.... 73

15 Connecting to Your System Over the Internet on PC or Mac 75

15.1 System Requirements.... 75

15.2 Step 1 of 3: Connect your System to Your Router 75

15.3 Step 2 of 3: Obtain the system's Device ID.... 76

15.4 Step 3 of 3: Connect to the System Over the Internet 76

16 Using FLIR Cloud™ Client for PC or Mac 80

16.1 Home Page 80

16.2 Live View 80

16.2.1 Live View Controls.... 81

16.2.2 Opening Live View in Multiple Monitors 83

16.3 Controlling PTZ Cameras 84

16.3.1 PTZ Presets.... 85

16.3.2 PTZ Tours.... 86

16.3.3 PTZ Pattern 87

16.3.4 PTZ Scan 88

16.3.5 PTZ Pan.... 88

16.4 Playback.... 88

16.5 Playback Controls 90

16.6 Downloading Video to your Computer Hard Drive.... 91

16.7 Alarm 92

16.8 Log.... 93

16.9 E-map 95

16.10 Devices 98

16.11 Device Config 99

16.12 Alarm CFG 100

16.13 Tour & Task 104

16.14 Account.... 105

16.14.1 Managing User Accounts.... 105

16.14.2 Managing Roles.... 107

16.15 General 109

16.15.1 Basic.... 109

16.15.2 File 110

16.15.3 Alarm Prompt 111

16.15.4 Version 112

17 Connecting to Your System Using Smartphone or Tablet Apps.... 114

17.1 iPhone / iPad 114

17.1.1 Prerequisites.... 114

17.1.2 Connecting to your System on iPhone / iPad 114

17.1.3 Live View Interface 116

17.1.4 Controlling PTZ Cameras.... 118

17.1.5 Viewing Snapshots and Videos with Local Files 119

17.1.6 Using Playback Mode on iPhone / iPad 119

17.1.7 Enabling Push Notifications 121

17.1.8 Using the Event List 124

17.1.9 Using Favorites.... 125

17.1.10 Using the E-Map 127

17.1.11 Device Manager.... 129

17.1.12 Adding Devices Using an IP or DDNS Address (Advanced) 130

17.2 Android 132

17.2.1 Prerequisites.... 132

17.2.2 Connecting to your System on Android 132

17.2.3 Live View Interface 133

17.2.4 Controlling PTZ Cameras.... 135

17.2.5 Viewing Snapshots and Videos with Local Files 135

17.2.6 Using Playback Mode on Android 136

17.2.7 Enabling Push Notifications 137

17.2.8 Using the Event List 140

17.2.9 Using Favorites.... 140

17.2.10 Using the E-Map 142

17.2.11 Device Manager.... 143

17.2.12 Adding Devices Using an IP or DDNS Address (Advanced) 144

18 DDNS Setup (Advanced) 146

18.1 Accessing your System within a Local Network (LAN) 146

18.1.1 Step 1 of 3: Connect your System to Your Router .... 146

18.1.2 Step 2 of 3: Obtain the System's Local IP Address ..... 147

18.1.3 Step 3 of 3: Connect to the System's Local IP Address 147

18.2 DDNS Setup—Access your System Remotely over the Internet.... 149

18.2.1 Step 1 of 4: Port Forwarding 149

18.2.2 Step 2 of 4: Create a DDNS Account 150

18.2.3 Step 3 of 4: Enable DDNS on the System 151

18.2.4 Step 4 of 4: Connect to the System's DDNS Address ..... 152

19 RTSP Streaming (Advanced).... 156

20 Connecting a PTZ Camera (M6100 Series).... 158

20.1 Connecting a PTZ Camera to the System.... 158

20.2 Controlling a PTZ Camera (Local DVR).... 159

20.3 Advanced PTZ Controls 159

20.3.1 Presets 160

20.3.2 Tours 161

20.3.3 Pattern.... 161

20.3.4 Auto Scan 162

21 Connecting Cameras to the Local Area Network (LAN) 163

22 M6100 Series Hard Drive Installation 165

22.1 Installing a Hard Drive.... 165

22.2 Removing the Hard Drive.... 166

22.3 Formatting Hard Drives 167

Table of contents

23 Troubleshooting 169

24 M6100 Series System Specifications 171

25 Notices.... 174

25.1 FCC/IC Notice.... 174

25.2 Modification.... 174

25.3 ROHS 174

1

Important Safeguards

In addition to the careful attention devoted to quality standards in the manufacturing process of your product, safety is a major factor in the design of every instrument. However, safety is your responsibility too. This sheet lists important information that will help to ensure your enjoyment and proper use of the product and accessory equipment. Please read them carefully before operating and using your product.

1.1 General Precautions

1. All warnings and instructions in this manual should be followed.
2. Remove the plug from the outlet before cleaning. Do not use liquid aerosol detergents. Use a water-dampened cloth for cleaning.
3. Do not use this product in humid or wet places.
4. Keep enough space around the product for ventilation. Slots and openings in the storage cabinet should not be blocked.
5. It is highly recommended to connect the product to a surge protector to protect from damage caused by electrical surges. It is also recommended to connect the product to an uninterruptible power supply (UPS), which has an internal battery that will keep the product running in the event of a power outage.

CAUTION

Maintain electrical safety. Power line operated equipment or accessories connected to this product should bear the UL listing mark or CSA certification mark on the accessory itself and should not be modified so as to defeat the safety features. This will help avoid any potential hazard from electrical shock or fire. If in doubt, contact qualified service personnel.

1.2 Installation

1. Read and Follow Instructions: All the safety and operating instructions should be read before the product is operated. Follow all operating instructions.
2. Retain Instructions: The safety and operating instructions should be retained for future reference.

3. Heed Warnings: Comply with all warnings on the product and in the operating instructions.

4. Polarization: Do not defeat the safety purpose of the polarized or grounding-type plug. A polarized plug has two blades with one wider than the other.

A grounding type plug has two blades and a third grounding prong.

The wide blade or the third prong are provided for your safety.

If the provided plug does not fit into your outlet, consult an electrician for replacement of the obsolete outlet.

1. Power Sources: This product should be operated only from the type of power source indicated on the marking label. If you are not sure of the type of power supplied to you location, consult your video dealer or local power company. For products intended to operate from battery power, or other sources, refer to the operating instructions.

2. Overloading: Do not overload wall outlets or extension cords as this can result in the risk of fire or electric shock. Overloaded AC outlets, extension cords, frayed power cords, damaged or cracked wire insulation, and broken plugs are dangerous. They may result in a shock or fire hazard. Periodically examine the cord, and if its appearance indicates damage or deteriorated insulation, have it replaced by your service technician.

3. Power-Cord Protection: Power supply cords should be routed so that they are not likely to be walked on or pinched by items placed upon or against them. Pay particular attention to cords at plugs, convenience receptacles, and the point where they exit from the product.

4. Surge Protectors: It is highly recommended that the product be connected to a surge protector. Doing so will protect the product from damage caused by power surges. Surge protectors should bear the UL listing mark or CSA certification mark.

5. Uninterruptible Power Supplies (UPS): Because this product is designed for continuous, 24/7 operation, it is recommended that you connect the product to an uninterruptible power supply. An uninterruptible power supply has an internal battery that will keep the product running in the event of a power outage. Uninterruptible power supplies should bear the UL listing mark or CSA certification mark.

6. Ventilation: Slots and openings in the case are provided for ventilation to ensure reliable operation of the product and to protect it from overheating. These openings must not be blocked or covered. The openings should never be blocked by placing the product on a bed, sofa, rug, or other similar surface. This product should never be placed near or over a radiator or heat register. This product should not be placed in a built-in installation such as a bookcase or rack unless proper ventilation is provided and the product manufacturer's instructions have been followed.

7. Attachments: Do not use attachments unless recommended by the product manufacturer as they may cause a hazard.

8. Water and Moisture: Do not use this product near water — for example, near a bath tub, wash bowl, kitchen sink or laundry tub, in a wet basement, near a swimming pool and the like.

9. Heat: The product should be situated away from heat sources such as radiators, heat registers, stoves, or other products (including amplifiers) that produce heat.

10. Accessories: Do not place this product on an unstable cart, stand, tripod, or table. The product may fall, causing serious damage to the product. Use this product only with a cart, stand, tripod, bracket, or table recommended by the manufacturer or sold with the product. Any mounting of the product should follow the manufacturer's instructions and use a mounting accessory recommended by the manufacturer.

1. Camera Extension Cables: Check the rating of your extension cable(s) to verify compliance with your local authority regulations prior to installation.

2. Mounting: The cameras provided with this system should be mounted only as instructed in this guide or the instructions that came with your cameras, using the provided mounting brackets.

3. Camera Installation: Cameras are not intended for submersion in water. Not all cameras can be installed outdoors. Check your camera environmental rating to confirm if they can be installed outdoors. When installing cameras outdoors, installation in a sheltered area is required.

1.3 Service

1. Servicing: Do not attempt to service this product yourself, as opening or removing covers may expose you to dangerous voltage or other hazards. Refer all servicing to qualified service personnel.

2. Conditions Requiring Service: Unplug this product from the wall outlet and refer servicing to qualified service personnel under the following conditions:

3. When the power supply cord or plug is damaged.

4. If liquid has been spilled or objects have fallen into the product.
5. If the product has been exposed to rain or water.
6. If the product has been dropped or the cabinet has been damaged
7. If the product does not operate normally by following the operating instructions. Adjust only those controls that are covered by the operating instructions. Improper adjustment of other controls may result in damage and will often require extensive work by a qualified technician to restore the product to its normal operation.

8. When the product exhibits a distinct change in performance. This indicates a need for service.

9. Replacement Parts: When replacement parts are required, have the service technician verify that the replacements used have the same safety characteristics as the original parts. Use of replacements specified by the product manufacturer can prevent fire, electric shock, or other hazards.

10. Safety Check: Upon completion of any service or repairs to this product, ask the service technician to perform safety checks recommended by the manufacturer to determine that the product is in safe operating condition.

1.4 Use

1. Cleaning: Unplug the product from the wall outlet before cleaning. Do not use liquid cleaners or aerosol cleaners. Use a damp cloth for cleaning.
2. Product and Cart Combination: When product is installed on a cart, product and cart combination should be moved with care. Quick stops, excessive force, and uneven surfaces may cause the product and cart combination to overturn.
3. Object and Liquid Entry: Never push objects of any kind into this product through openings as they may touch dangerous voltage points or "short-out" parts that could result in a fire or electric shock. Never spill liquid of any kind on the product.
4. Lightning: For added protection of this product during a lightning storm, or when it is left unattended and unused for long periods of time, unplug it from the wall outlet and disconnect the antenna or cable system. This will prevent damage to the product due to lightning and power line surges.

2

Getting Started (M6100 Series)

The system comes with the following components:

Hard drive size, number of channels, and camera configuration may vary by model. Please refer to your package for specific details. Check your package to confirm that you have received the complete system, including all components shown above.

Front Panel (M6100 Series)

1. USB Port: Connect a USB mouse (included) or connect a USB flash drive (not included) for data backup or firmware upgrades.

2. IR: Not supported.

3. Channel Indicators: Glow when camera is connected to the corresponding channel.

4. Playback Controls:

5. Pause/Play: In live view, press to enter playback mode. Press to play/pause playback.
   • Reverse: Press to reverse playback/pause playback.
   • Fast: Press to increase playback speed.
   • Next: Press to skip to next video.
   • Previous: Press to skip to previous video.

6. Slow: Press for slow playback.

7. Function Buttons:

8. REC: Press to open manual recording controls.
   • FN: Performs special functions in some menus.

9. SHIFT: During text input, press to switch input types.

10. ESC: In menus, press to go back / exit menus. In playback, press to return to live view.

11. Directional Buttons:

12. ENTER: From live view, press once to open the System Information screen; press twice to open the Main Menu. In menus, press to confirm menu options.

13. Directional Buttons: Press to move cursor in menus. In live view, press up to change split screen layout; press left / right to select channels when single-channel mode is selected.

14. Power Button: Press and hold to power off the system. Press to power the system back on.

15. IR Receiver and LED Indicators: IR receiver for the remote control. Keep the IR receiver clear from obstructions.

LED Indicators:

• POWER: Glows to indicate the system is on.
• HDD: Glows to indicate hard drive is in normal state. Turns off when there is a hard drive error.
  • NET: Glows when network is in normal state. Turns off for network error.

4

Rear Panel (M6100 Series)

NOTE

DVR back panel shown below is for illustration purposes only. Your DVR model may appear slightly different, with the same ports in different positions on the back panel.

1. Video input: Connect FLIR MPX or standard analog cameras to the system.
2. Audio IN/Audio OUT: RCA input and output for 1-channel audio recording.
3. HDMI: Connect to an HDMI monitor or TV (not included) to view the system interface.
4. LAN: Connect a CAT 5 RJ45 Ethernet cable for local and remote connectivity.
5. A/B: Connect RS485 cables.

NOTE

For full details on connecting PTZ cameras, see 20 Connecting a PTZ Camera (M6100 Series), page 158 for details.

1. USB port(s): Connect a USB mouse (included) or USB flash drive (not included) for data backup or firmware updates.
2. VGA: Connect a VGA monitor (not included) to view the system interface.
3. DC12V: Connect the included power adapter.
4. ON/OFF switch: Turns the DVR on or off.

Basic Setup (M6100 Series)

NOTE

DVR back panels shown below are for illustration purposes only. Your DVR model may appear slightly different, with the same ports in different positions on the back panel.

5.1 Step 1: Connect the BNC Cameras

FLIR MPX™ is a revolutionary video surveillance format powered by HD-CVI technology. MPX delivers megapixel picture quality over coax, meaning you can upgrade your existing analog systems to HD resolution (1MP, 2.1MP, 4MP, and 8MP) over a single coax cable (RG59 & RG6 compatible). Refer to the camera's Quick Start Guide for maximum cable length or cable extension possibilities.

NOTE

This DVR is compatible with 8MP (4K), 4MP (2K), 2MP (1080p), 1MP (720p), 960H, and standard analog cameras.

- Connect FLIR MPX or standard analog cameras to the Video Input ports on the rear panel of the DVR.

Diagram showing connection between a surveillance camera and a server rack with multiple ports (no text or symbols visible)

Push and twist the BNC connector clockwise to secure it to the BNC port.

5.2 Step 2: Connect the Mouse

- Connect a USB mouse (included) to one of the USB ports.

Interior view of a computer setup with an external mouse and connected ports (no visible text or labels)

5.3 Step 3: Connect the Ethernet Cable

- Connect an Ethernet cable (included) to the LAN port on the rear panel of the DVR. Connect the other end of the Ethernet cable to a router on your network.

Exterior view of a network device showing a router connected to an external switch (no visible text or labels)

5.4 Step 4: Connect the Monitor

- Connect the included HDMI cable from the HDMI port to the TV or monitor (recommended). OR

- Connect a VGA cable (not included) from the VGA port to the monitor.

1. HDMI port.
2. VGA port.

5.5 Step 5: Connect the Power Adapter and Power on the DVR

1. Connect the included power adapter to the DC 12V port. Connect the end of the power adapter to a wall socket or a surge protector.
2. Turn the power switch to ON to turn on the DVR.

At startup, the system performs a basic system check and runs an initial loading sequence. After a few moments, the system loads a live display view and prompts you to create a new, secure 6 character password.

5.6 Step 6: Creating a New, Secure Password

When using your system for the first time, you will be prompted to create a new, secure 6 character password.

- Enter a new, secure 6 character password for the DVR and click OK. Record your password and store it in a secure place, this password will be used to connect to your system from now on.

5.7 Step 7: Upgrade Firmware to Latest Version (if Available)

If a firmware upgrade is available, you will be asked to install it once the system starts up. It is required to upgrade your system firmware and client software or mobile apps to the latest version to enable remote connection to the system.

If a firmware upgrade is available:

1. After startup, a notification will appear asking you to upgrade the firmware. Click OK to upgrade.
2. Enter the system user name (default: admin) and your new, secure password.
3. Click OK. Wait for the firmware update to complete. The system will restart once the firmware has been upgraded.

WARNING

DO NOT POWER OFF THE SYSTEM OR DISCONNECT THE POWER CABLE DURING FIRMWARE INSTALLATION

5.8 Step 8: Verify Camera Image

• Power on the cameras, and then verify the camera video quality before mounting the cameras to a permanent location.
• Mount the cameras under a sheltered location. Always verify the outdoor rating of your camera before installing it in a permanent location.

5.9 Step 9: Set the Time

• Set the system time and date for accurate video time stamps. Videos with inaccurate times may not be valid as surveillance evidence.
• For details on setting the system time, see 9 Setting The Time, page 21.

5.10 Default System Password & Port Numbers

CAUTION

By default, the system user name is admin. The system does not have a default password. You are required to create a new, secure 6 character password the first time you access the system, see 5.6 Step 6: Creating a New, Secure Password, page 9. To change the password created during initial setup, see 13 Managing Passwords and User Accounts, page 36.

A user name and password is required to log in to the system. Use the new, secure 6 character password created during initial setup to access your system.

Local system and remote connectivity (LAN & Internet) user name and password:

• Username: admin
• Password: Secure 6 character password created during initial setup.

Default ports for DDNS remote access:

• Port 80 (HTTP port)
  • Port 35000 (Client port)

5.10.1 FLIR Cloud™

This system features the exclusive FLIR Cloud™. This is a cloud service that allows you to connect to your system over the Internet via a secure handshake with our servers. This means you can easily connect to your system without requiring any network configuration.

For details on setting up your system to connect to the Internet using FLIR Cloud™:

• See 15 Connecting to Your System Over the Internet on PC or Mac, page 75. OR
• See 17 Connecting to Your System Using Smartphone or Tablet Apps, page 114.

Connectivity using FLIR's free DDNS service is also available, and requires the ports listed above to be port forwarded on your router. See 18 DDNS Setup (Advanced), page 146 for DDNS setup instructions.

5.11 Quick Access to System Information

To quickly open a window that displays vital system information:

• Right-click to open the Quick Menu and click Info. Enter the system user name (default: admin) and your new, secure password. OR
• Press the ENTER button on the front panel. OR
• Press the ENTER button on the remote control.

NOTE

The QR code shown in the System Info screen can be scanned during mobile setup to enter the system's Device ID.

6

Mouse Control

The mouse is the primary control device for the system. To connect a USB mouse:

- Connect a USB mouse to the USB port on the front or rear panel. - In live view, hover the mouse cursor over the bottom of the screen to open the Navigation Bar. Move the mouse cursor away from the bottom of the screen to close the navigation bar.

1. Left-button:

- In live view, while in a split-screen display mode, click an individual channel to view it in full-screen. Click again to return to the split-screen display mode. - While navigating menus, click to open a menu option.

2. Right-button:

- During live view, right-click anywhere on the screen to open the Quick Menu. - Within system menus, right-click to exit menus.

1. Scroll wheel: In live view, use the scroll wheel to zoom in/out.

7

Remote Control

1. Power: Press and hold to power off the system. Press to power on.

2. Playback controls:

3. Pause/Play: In live view, press to enter playback mode. Press to play/pause playback.

1. Esc: In menus, press to go back / exit menus. In playback, press to return to live view.

2. Directional keys:

3. Enter: Press once to open the System Information screen; press twice to open the Navigation Bar. Press to confirm menu selections.

4. Press
   to move
   the menu cursor.
5. Press
   to
   change menu options.

1. Mult: Press to switch between full-screen and split-screen layouts.

2. Number keys:

3. 1\~0: In live view, press to open channels in full-screen.

4. In menus, press to input numbers or text input.

5. Shift: Press to change input types.

6. Add: Configure remote control address. See below for details.

7. Rec: Press to open manual record menu.
8. Fn: Press to perform special functions in some menus.

7.1 Setting the Remote Control Address

If you have more than one system, you can set up your remote control to pair with a specific system.

To set the remote control address:

1. Right-click and click Main Menu. Enter the system user name (default: admin) and your new, secure password.

and then click Setting>General>General.

1. Under Device No., enter the address number you would like to assign to the remote control.

1. Click OK.
2. Using the remote control, press Add. Then enter the address number and press Enter.

NOTE

When entering the address number using the remote, make sure that you press three digits. A single-digit number should be preceded by two zeros. A two-digit number should be preceded by one zero. For example, if you entered 8 as the Device No., you have to press Add then 008 on the remote.

8

Using the System

Use the system's graphical on-screen display to navigate menus and configure options and settings.

8.1 On-Screen Display

The system shows the following for all display views:

1. Display area:

• Click on a channel to view in full-screen; click again to return to split screen.
  • Right-click to open the Quick Menu.
• Hover the mouse cursor over the bottom of the screen to open the Navigation Bar. Move the mouse cursor away from the bottom of the screen to close the navigation bar.
• Move the mouse to the top of a channel to view the Camera Toolbar.
• Click-and-drag cameras to rearrange the channel display. This does not affect the channels each camera is connected or recording to.

2. Channel name

1. C: Camera is continuously recording.
2. M: Motion has been detected and video is recording.
3. M: Motion has been detected but video is not recording.
4. Date & time: Current system date and time. For details on setting the date and time, see 9 Setting The Time, page 21.

8.2 Using the Quick Menu

The Quick menu gives you access to the system's key functions. To access the Quick Menu, right-click the screen during live view.

The Quick Menu has the following options:

• View: Select a camera in full-screen or select a multi-channel display.
- Pan/Tilt/Zoom: Access controls for PTZ cameras (not included).
- AutoFocus: Control auto focus cameras (not included). This menu item is only available when an IP camera channel is enabled, see 14.1.8 Selecting Cable Type, page 45 to enable IP camera channels.
- Camera Setting: Configure image settings for cameras.
- Info: Opens the system information window.
- Sequence: Click to start/stop sequence mode.

• In sequence mode, the system will automatically cycle through connected cameras every few seconds.
• A will appear to show that sequence mode is on.
• Click the icon to pause sequence mode on the channel that is currently shown (icon changes to 📄). Click again to resume sequence mode.
• Right-click and select Sequence to return to normal viewing mode.

- Disable Beep: Disable current audible warning.

- Playback: Search/playback recorded video. See 11 Playback, page 24.

- Manual: Open the Record menu to select manual recording options. See 10.3 Setting up Scheduled or Manual Recording, page 22.

- Remote Device: Add IP cameras over the LAN. This menu item is only available when an IP camera channel is enabled, see 14.1.8 Selecting Cable Type, page 45 to enable IP camera channels.

- Main Menu: Open the Main Menu. See 14 Using the Main Menu, page 40.

8.3 Adjusting Camera Settings

Use the Camera Settings menu to adjust image settings for your cameras.

To adjust image settings:

1. Right-click on the channel you would like to configure and select Camera Setting. Enter the system password if prompted.

2. Configure the following settings as needed:

NOTE

The settings listed below are only shown if they are supported on the selected camera. Some camera models do not support all settings.

• Cable Type: Select the cable type. It is recommended to use Coaxial, as it is the default for MPX camera. Use UTP with MPX cameras only if you are using cabling with resistance higher than 10Ω per 100m (330ft) and you are having image quality issues.
• Time Period: Configure the time periods during which the camera settings will be enabled.
• Saturation: Adjust the vibrancy of colors in the image.
• Brightness: Adjust the image brightness.
• Contrast: Adjust the image contrast.
  • Chroma: Adjust the image chroma.
• Sharpness: Adjust the image sharpness.
  • Enhance: Enhance the image.
• NR: Adjust the noise reduction of the image.

NOTE

It is recommended to use the Default settings, as altering the image settings may impact the camera's performance at night.

1. Click OK to save changes.

NOTE

You must save changes to apply settings changes. It is recommended to adjust one setting at a time so you can see the results of each change. Click Default to reset the camera to default image settings.

8.4 Using the Navigation Bar

The Navigation Bar gives quick access to certain functions and menus.

To open the Navigation bar:

- In live view, hover the mouse cursor over the bottom of the screen to open the Navigation Bar. The Navigation Bar has the following options:

1. Main Menu.
2. Collapse.
3. Select display layout.
4. Sequence: Click to start/stop sequence mode.
5. PTZ: Click to open PTZ controls.
6. Camera Setting: Click to open camera image settings.
7. Playback: Search and playback recorded video. See 16.4 Playback, page 88.
8. Event: View alarms in progress. See 14.2.4 Alarm Status, page 48.
9. Channel Info: Click to access status information about connected cameras.
10. Network: Configure network settings for your system. See 14.3.1 Network, page 52.
11. HDD Manager: Manage hard drives connected to the system. See 14.3.17 Formatting the Hard Drive, page 66.
12. USB Manager: Click to access options for connected USB thumb drives (not included). You can backup video, logs, or system configurations and install firmware upgrades.
13. Upgrade: Click to check for firmware upgrades. Your system must be connected to the Internet to check for firmware upgrades.

8.5 Using the Camera Toolbar

The Camera Toolbar is used to perform actions on a specific channel.

To access the Camera Toolbar:

- Move the mouse to the top of the channel display. The Camera Toolbar has the following options:

1. Instant Playback

2. Zoom

3. Real-time backup

4. Snapshot

5. Mute/unmute audio

8.5.1 Using Instant Playback

Instant Playback is used to playback the last 5\~60 minutes of video from the selected channel. You can also access Instant Playback in split-screen mode, while still viewing live video from the other channels.

To use Instant Playback:

1. Move your mouse to the top of the channel display and click

NOTE

By default, the system will begin playback from 5 minutes ago. You can increase this to up to 60 minutes using the Realtime Play setting in Main Menu>Setting>General.

1. Right-click to exit Instant Playback.

8.5.2 Using Digital Zoom in Live Display

1. Move your mouse to the top of the channel display and click to activate digital zoom. A check mark will appear in the icon to indicate digital zoom is activated.

NOTE

You may activate digital zoom in multiple channels at the same time.

1. Click and drag inside the channel to zoom in.

2. Click and drag to pan the zoom area.

3. Right-click to zoom out and select a new zoom area.
4. Click 📄 to disable digital zoom. Note that the channel will remain at the same zoom level until you right-click inside it.

8.5.3 Using Real-time Backup

Real-time backup allows you to save footage from the live display to a USB thumb drive (not included) or external hard drive (not included).

To use Real-time Backup:

1. Insert the USB thumb drive or external hard drive into one of the USB ports on the system.
2. Move your mouse to the top of the channel display and click to start Real-time Backup.
3. Click again to end Real-time Backup. The file is saved to your USB device.

NOTE

If the system prompts you to log in, you will need to click again to start Real-time Backup after logging in.

8.6 Using the Virtual Keyboard

The Virtual Keyboard is used to input text or numeric values in certain menus.

1. Backspace.
2. Enter capital letters.
3. Confirm entry.

Setting The Time

CAUTION

It is highly recommended to set the date and time when first setting up your system. Inaccurate time stamps may render your footage unusable for court evidence.

To set the date and time:

1. In the main viewing mode, right-click and click Main Menu.

2. Log in using the system user name (default: admin) and your new, secure password.

3. Click and select Setting. Click General and select the Date&Time tab.

1. Under System Time, enter the current time and select your time zone. Then, click OK.
2. Check the DSTcheck box to enable auto Daylight Savings Time updates.

NOTE

• You can adjust the Start Time and End Time for Daylight Savings Time if the default settings do not match your region.

• Under DST Type, select Week to set the start and end time based on a day and week (e.g. 2nd Sunday in March), or select Date to set the start and end time to a specific date.

• (Optional) Check the NTP check box to sync your system with an Internet time server. Click Manual Update to instantly update the time.

NOTE

• Your system must have a constant connection to the Internet to use NTP.

• (Advanced) You can enter a custom NTP server under Server and Port, and you can select how often the system will sync the time using Interval.

• Click Apply to save changes.

By default, the system is set to immediately record video from connected cameras continuously, 24 hours a day. You can customize the recording settings according to your needs.

10.1 Video Recording Types

The system supports the following recording types.

- Recording—Continuous: Normal, continuous recording. A C icon is shown when recording is in progress.

- Recording—Motion: The system records when motion is detected by the camera. An icon is shown when motion is detected.

10.2 Main Stream and Sub Stream

The system employs two video recording streams, a Main Stream and a Sub Stream. Both Main Stream and Sub Stream recording are enabled by default.

The Main Stream records high quality video to your system's hard drive.

The Sub Stream records lower resolution video for efficient streaming to devices over the Internet. Sub Stream recording must be enabled to view video recordings on a computer or mobile device.

You can configure the video quality parameters for the Main Stream or Sub Stream. For details, see 14.1.2 Configuring Recording Quality, page 40.

10.3 Setting up Scheduled or Manual Recording

You can set the system to record based on a schedule or you can manually turn recording on and off. By default, the system is set to record on an always on recording schedule.

To configure the recording schedule, see 14.3.13 Configuring the Video Recording Schedule, page 63.

To select between scheduled and manual recording:

1. Right-click and then select Manual>Record.

1. Under Main Stream, select how the system will record the Main Stream for each channel.

2. Schedule: Main Stream Recording will follow the recording schedule.

3. Manual: The system will record the Main Stream continuously as long as this option is checked.

4. Stop: The system will not record the Main Stream for this channel. This option is not recommended.

5. Under Sub Stream, select how the system will record the Sub Stream for each channel.

6. Schedule: Sub Stream Recording will follow the recording schedule.

7. Manual: The system will record the Sub Stream continuously as long as this option is checked.

8. Stop: The system will not record the Sub Stream for this channel.

9. Under Snapshot, select Enable to enable snapshot recording on each channel. Or, select Disable to disable snapshot recording.

10. Click OK to save changes.

10.4 Configuring Hard Drive Overwrite

When the hard drive is full, the system will overwrite the oldest recordings by default. This is recommended, as it makes sure that your system will continue to record without any input from you. You can also set the system to stop recording once the hard drive is full.

To configure hard drive overwrite:

1. Right-click and select Main Menu. Click > Setting>General>General.

2. Under HDD Full, select Overwrite for the system to overwrite the oldest recordings when the hard drive is full. Or, select Stop Record for the system to stop recording when the hard drive is full.

1. Click OK to save changes.

Playback

Playback mode is used to navigate and playback recorded video files on the system.

11.1 Playing Back Video from the Hard Drive

1. From live view, right-click and then click Playback.
2. Log in using the system user name (default: admin) and your new, secure password.
3. Configure the following:

3.1. Use the calendar on the right to select the day to playback.
3.2. Use the drop-down menus to select the channels you would like to playback.

NOTE

Click the display options ( ) to playback multiple channels simultaneously.

3.3. Click inside the video bar to select the playback time. The system will begin playing back at the selected time.

11.2 Playback Controls

1. Select playback device.
2. Calendar: Select the day to playback.
3. Channel select: Select channels to playback.
4. File List: View list of recorded video clips.
5. Book Mark List: View list of bookmarks.
6. Backup video clip: Click to save selected clip.
7. Playback Bar: Click inside the bar to select a playback time.
8. Zoom Playback Bar: Select scope of time bar.
9. Video clip backup: Select video clip start and end times.

10. Recording types: Click to show/hide recording types.

11. Add Book Mark: Click to bookmark a specific point in the playback video. Click to view a list of bookmarks you created.

12. Snapshot: Click to take a snapshot during playback. A USB device must be connected to the system to take a snapshot.

13. Smart Search: Review motion events in specific zones of your video stream. See 11.4 Using Smart Search, page 26.
14. Speed up
15. Slow
16. Previous/next frame
17. Play backward
18. Stop
19. Play

11.3 Playing Back from a USB Drive

If you have video files saved to a USB thumb drive (not included) or external hard drive (not included), you can play them back using the system.

To play back from a USB drive:

1. Connect the USB thumb drive (not included) or USB external hard drive (not included) with video files on it into a USB port on the system.
2. From live view, right-click and click Playback.

3. Log in using the system user name (default: admin) and your new, secure password.

4. Click From HDD and select From IO Device. Click Browse to open the USB drive and manually select the video file.

1. Double click the video file you would like to open.

11.4 Using Smart Search

Smart Search makes it easy to review motion events in specific zones of your video stream. Select the areas that interest you and Smart Search plays your recording from the time when your camera detects motion in those areas. To set up smart search:

1. In the multiple-channel playback mode, double-click a channel and then click the

Smart Search icon ( )

1. To create a Smart Search zone, left-click and select the area that you want to detect motion.

Outdoor garden scene with a round table and chairs, surrounded by greenery and trees (no visible text or symbols)

1. Repeat these steps for each channel that you want to use Smart Search.

2. Click to start the Smart Search playback. To stop the Smart Search playback,

click again.

Backup

Backup video files to external USB flash drive (not included) or self-powered USB external hard drive (not included).

NOTE

USB external hard drives must be formatted in the FAT32 file format to be used with the system.

12.1 Formatting the USB Thumb Drive

It is recommended to format your USB thumb drive (not included) before using it with the system.

CAUTION

Formatting the USB device will permanently erase all data.

To format a USB device:

1. Insert a USB thumb drive (not included) into one of the USB ports.

2. From live view, right-click and then select Main Menu. Login if prompted.

3. Click >Backup.

4. Select the USB device you would like to format under Device Name and click Browse.

1. Click Format. Click OK to confirm.

12.2 Backing up Video

1. Insert a USB thumb drive (not included) into one of the USB ports.

2. From live view, right-click and then select Main Menu. Login if prompted.

3. Click

Backup.

4. Configure your search options:

• Select the USB device you would like to format under Device Name.
• Type: Select the recording type you would like to search for or select All to search all recording types.
• Record CH: Select the channel you would like to search or select All to search all channels.

• File Format: Select the file format.

• DAV: You can playback .dav files using the FLIR video player software. To find the video player visit www.flir.com/security/pro, search for the model number of your product, click on your product in the search results, and click on the Downloads tab.

• ASF: You can playback .asf files in VLC Media Player (free download from www.videolan.org) on PC or Mac.
• AVI: You can playback .avi files using most video players.
• MP4: You can playback .mp4 files using most video players.

NOTE

VLC Media Player is a free software available from www.videolan.org. VLC Media Player is not supported by FLIR.
- For Mac users who wish to view backed up video on their computer, it is recommended to select AVI or MP4 file format, which can be played by most video player software.

- Start Time/End Time: Select the start and end time for your search.

1. Click Add. A list of files that match your search criteria appears.

2. Check files you would like to backup and then click Backup. Wait for the backup to complete.

NOTE

HD video files saved on the system may take up a large amount of disk space. The size of video files selected and the amount of free space on your USB device is shown at the top of the screen.

12.3 Using Video Clip Backup

Video clip backup allows you to select a duration of video during playback mode and save it to a USB device (not included).

To use Video Clip Backup:

1. Insert a USB flash drive (not included) or USB external hard drive (not included) into one of the USB ports.
2. Start playing back video using the steps in 11.1 Playing Back Video from the Hard Drive, page 24.
3. Click to mark the beginning of the video clip. Click to mark the end of the video clip.
4. Click to open the Backup menu.
5. Configure the following:

5.1. Check the USB device where you would like to save the file.
5.2. Check the files you would like to backup.
5.3. Click Backup. Then click Start. Wait for the backup to complete before removing the USB flash drive.

12.4 Viewing Backup Files

12.4.1 Viewing Backup Files on PC

You need a video player to play back .dav backup video files. To find the video player visi www.flir.com/security/pro, search for the model number of your product, click on your product in the search results, and click on the Downloads tab.

To view backup video files using the Player on PC:

1. Download and install the Video Player for PC from www.flir.com/security/pro.

2. Click to open a back up video file.

1. Use the Player controls to control playback or select other files for playback.

Video Player Controls

1. File List: Double-click to open a file.

2. Display Area: Select the split-screen mode. Double-click a video file to expand. Click the controls inside the display area to do the following:

•: View information about the video file.
• Start/stop a manual recording from the video file.
• Take a snapshot from the video file.
• ✗: Close the video file.

1. Hide/show file list.

4. Playback controls:

• Playback files in sequence.
• Synchronize playback times.
• : Play/pause playback.
- : Stop playback.
•: Previous frame.
• Next frame.
• 1X : Playback speed.
• : Volume control.

5. Zoom Timeline.

1. Add Files: Click to open back up video files.

2. Digital Zoom: Click to activate digital zoom mode. Click and drag in the video to zoom in. Right-click to unzoom.

3. Drag: When digital zoom is activated, click to activate drag mode. Then click and drag in the video to view different areas of the image.

4. Full-screen: Click to open the player in full screen. Press ESC to exit full screen.

5. Config: Click to open the configuration menu for the player. From here you can control the default file formats and save locations for snapshots and video files saved from the player.

12.4.2 Viewing Backup Files on Mac

You need a video player to play back .dav backup video files. To find the video player visit www.flir.com/security/pro, search for the model number of your product, click on your product in the search results, and click on the Downloads tab.

To view backup video files using the Player on Mac:

1. Download Video Player for Mac from www.flir.com/security/pro.

2. Double click the downloaded file in Safari to extract the Smart Player app file.

1. Drag the Smart Player app to your Desktop or Applications list. Double click Smart

Player ( ) to open it.

1. Click to open a back up video file in another location.

1. Use the Player controls to control playback or select other files for playback.

Video Player Controls

1. File List: Double-click to open a file.

2. Display Area: Select the split-screen mode. Double-click a video file to expand. Click the controls inside the display area to do the following:

• : View information about the video file.
• Take a snapshot from the video file.
- ✗: Close the video file.

1. Hide/show file list.

2. Playback controls:

3. When a video file ends, this button lets you select if you want the video player to repeat the same file or play the next file.
   • : Play/pause playback.

4. : Stop playback.
   •: Previous file.
   • 🎨: Next file.
   • 1X : Playback speed.
   • : Volume control.

5. Zoom Timeline.

6. Add Files: Click to open back up video files.

7. Full-screen: Click to open the player in full screen. Press ESC to exit full screen.

8. Config: Click to open the configuration menu for the player. From here you can control the default file formats and save locations for snapshots and control the aspect ratio.

1. About: Click to see version information for the Player software.

Managing Passwords and User Accounts

By default, the system user name is admin. The system does not have a default password. You will be prompted to create a new, secure 6 character password when you connect to the system for the first time. Passwords are enabled by default and are required to access the Main Menu or connect to the system using a computer or mobile device.

NOTE

If you forget the password to the system, contact technical support to have it reset.

The system includes the following default account:

- admin: The admin account has full access to the system, may configure all system settings, and can manage user accounts.

13.1 Changing Passwords

You can change the system password of the admin and user accounts from the Users menu.

To modify an account password:

1. From Live View, right-click and then select Main Menu.

2. If prompted, enter the system user name (default: admin) and your new, secure password.

3. Click

and select Setting. Select Account.

1. Click

next to the user account you would like to modify.

1. Check Modify Password.
2. Under Old Password, enter the account's previous password.
3. Under New Password, enter a new 6 character password for the account. Repeat the new password under Confirm Password.
4. Click OK to save changes.

13.2 Adding Users

You can allow multiple users to log in to the system. When adding different users, you can assign which menus they have access to. For example, you may want your friend to monitor your system while you are away, while not giving full access to your system.

To add a user account:

1. From Live View, right-click and then select Main Menu.

2. If prompted, enter the system user name (default: admin) and your new, secure password.

3. Click and select Setting. Select Account.

4. Click Add User.

5. Configure the following:

• User Name: Enter a name for the user account.
• Password: Enter a 6 character password for the user account. Enter the password again under Confirm Password.
• Memo (optional): Enter a description of the user account.
• Group: Select the group you would like to assign to this user account. A user account cannot be given permissions its group does not have.
• Time Period: Customize the time period during which the user can access the system.
• Authority: Check the permissions you would like the user account to have. Under the System tab, select the menus the user account may access. Under the Playback tab, select which channels the user account may access recorded video from. Under the Covert tab, select the channels the user account may view live video from.
• User MAC: Not supported. Leave this field blank.

6. Click OK to save changes.

Now, you can log in to the system locally, or remotely using the user name and password you created. When logging into the system with a user account, the user will only have access to the menus you assigned.

13.3 Modifying Users

1. In the Account menu, click next to the user account you would like to modify.
2. Update the user's account details as needed, and then click OK to save changes.

13.4 Deleting Users

1. In the Account menu, click next to the user account you would like to delete.

2. Click OK to confirm.

NOTE

The admin account cannot be deleted from the system.

13.5 Account Groups

Account groups can be used to easily manage permissions for multiple user accounts. User accounts can be given all the permissions of a group, but cannot be given permissions that the group does not have.

The system includes the following groups by default:

• admin: Accounts in the admin group are system administrators. They have full access to the system, may configure all system settings, and can manage user accounts.
• user: Accounts in the user group are normal users. They have limited access to system menus.

13.6 Adding Groups

1. From Live View, right-click and then select Main Menu.
2. If prompted, enter the system user name (default: admin) and your new, secure password.
3. Click and select Setting.
4. Click Account and select the Group tab.
5. Click Add Group.

1. Configure the following:

• Group Name: Enter a name for the group.
• Memo: Enter an optional comment for this group.

• Authority: Check the permissions that the group will have. User accounts assigned to this group can not be given any permissions the group does not have.

• Click OK to save changes.

13.7 Modifying Groups

1. In the Group tab, click next to the group you would like to modify.
2. Update the group's details as needed, and then click OK to save changes.

13.8 Deleting Groups

1. In the Account menu, click next to the user account you would like to delete.
2. Click OK to confirm.

NOTE

The admin and user groups cannot be deleted from the system.

Using the Main Menu

To open the Main Menu:

• Using the Mouse: Right-click and click Main Menu.

NOTE

The system password may be required to access the Main Menu. Log in using the default system user name (default:admin) and your new, secure password.

1. PLAYBACK: Open Playback mode. For details, see 11 Playback, page 24.
2. BACKUP: Export files to USB device. For details, see 12 Backup, page 27.
3. CAMERA: Configure image settings, recording parameters, and titles for your cameras.
4. INFO: View system information.
5. SETTING: Configure general system, schedule, network, recording, display, and motion settings. Restore system to factory defaults.
6. SHUTDOWN: Logout, restart, or shutdown the system.

14.1 Camera

The Camera menu allows you to configure image settings, recording parameters, and titles for your cameras.

NOTE

To change the image settings for your cameras, see 8.3 Adjusting Camera Settings, page 16.

14.1.1 Recording

The Recording menu allows you to set recording parameters for your cameras, such as the resolution and frame rate.

14.1.2 Configuring Recording Quality

The system employs two video recording streams, a Main Stream and a Sub Stream. The Main Stream records high quality video to your system's hard drive. The Sub Stream

records lower resolution video for efficient streaming to devices over the Internet. You can customize the video quality settings for these streams according to your needs.

To configure recording quality:

1. From the Main Menu, click * and select Recording>Recording.

2. Select the camera you would like to configure.

3. Configure the following settings. Settings for the Main Stream are in the left column. Settings for the Sub Stream are in the right column.

- Type: For the Main Stream, you can set different recording quality settings for Continuous, MD (Motion Detect), and Alarm recording. Select the type of recording you would like to configure. - Resolution: Select the resolution that you want to use to record the selected channel. Higher resolutions create a more detailed image, but take up more hard drive space to record and require more bandwidth to stream to connected computers or mobile devices.

NOTE

Available resolutions for the Main Stream and Sub Stream depend on the model of camera that is connected to the system.

• Frame Rate (FPS): Select the frame rate in Frames Per Second (FPS) that each stream will record at. A higher frame rate provides a smoother picture, but requires more storage and bandwidth.
• Bit Rate Type: Select CBR (Constant Bit Rate) or VBR (Variable Bit Rate) to determine the bit rate type. If you select VBR, you can set the video quality setting between 1 and 6. If you select VBR, select the Quality from 1 (lowest) to 6 (highest).
• Bit Rate (Kbps): Select the bit rate for each recording stream. A higher bit rate results in a better image, but increases the amount of hard drive space or bandwidth required.

NOTE

Only select cameras support theAudio/Videosetting. See14.1.3Configuring Audio Recording, page 42 for details.

1. (Optional) Click the Copy button to copy recording settings to other channels.
2. Click OK to save changes.

14.1.3 Configuring Audio Recording

The system supports audio recording. Audio-enabled cameras (not included) are required to use audio recording. The MIC IN port is reserved for two-way audio.

NOTE

You must connect an RCA audio input device to the system to use audio recording or you must h MPX camera that supports audio.

To configure audio recording:

1. From the Main Menu, click and select Recording>Recording.

1. Under Channel, select 1.
2. Check the left Audio/Video checkbox to enable audio recording. Check the middle checkbox to enable audio streaming to remote devices (such as a smartphone). Check the right checkbox to enable video streaming to remote devices.
3. Under Audio Format, select the format that will be used to record audio. G711a is recommended.
4. Under Audio Source, select Normal to use the system's RCA audio input.
5. Click OK to save changes.

14.1.4 Configuring Snapshot Recording Settings

The system can be set to record snapshot images when a camera detects motion. These snapshots can be viewed through the Playback menu or can be attached to email alerts and push notifications. The Snapshot tab in the Recording menu controls the quality and recording parameters for each camera.

NOTE

In order to enable Snapshot recording, the following menu options must be configured: - The Snapshot schedule must be enabled for times that you would like to save snapshots. See 1 Configuring the Snapshot Schedule, page 64. - Snapshot recording must be enabled for motion detection in the Event menu. See 14.3.7 Configuring Motion Detection, page 56.

To configure snapshot recording settings:

1. From the Main Menu, click and select Recording>Snapshot.

2. Under Snap Number, select the number of snapshots the system will take when the snapshot button is pressed.

3. Configure the following settings for snapshots saved automatically from motion detection or the snapshot schedule:

• Channel: Select the channel you would like to configure.
• Mode: Select Timing for the system to take snapshots according to the snapshot schedule (see 14.3.15 Configuring the Snapshot Schedule, page 64) Select Trigger for the system to take snapshots only when triggered by motion detection (snapshot must be enabled in the Motion Detect menu (see 14.3.7 Configuring Motion Detection, page 56).
• Image Size: Select the resolution for snapshots.
• Image Quality: Select the snapshot image quality between 1 (lowest) and 6 (highest).

• Snapshot Frequency: Select the number of snapshots (up to 6) the system will take each time.

• Click OK to save changes.

14.1.5 Configuring Video Overlay Settings

The Overlay tab allows you to configure the text and information that appears overtop of the camera image, such as time and channel display.

To configure video overlay settings:

1. From the Main Menu, click 🎨 and select Recording>Overlay.

2. Under Channel, select the camera you would like to configure.

3. Configure the following settings:

- Time Display: Check this option to display the time information. Click Set next to Time Display to choose the position of the time display overlay. A live view screen of the currently-selected channel appears. Click and drag the time display to position it in any desired area. Right-click to exit the live screen.

- Channel Display: Check this option to display the channel information. Click Set next to Channel Display to choose the position of the channel display overlay. A live view screen of the currently-selected channel appears. Click and drag the channel display to position it in any desired area. Right-click to exit the live screen.

- Privacy Masking: Check this option to hide certain parts of the camera image in video recordings. Configure the following:

- Select Preview to display the privacy masks on the live viewing screen only (privacy masks will not appear on recorded video).

- Select Record to display the privacy masks on the recorded video only (privacy masks will not appear on the live viewing screen).

- Select both Preview and Record to display privacy masks on the live viewing screen and on recorded video.

- Numbered boxes under the Preview and Record check-boxes signifies the number of black boxes (masks) you want over your camera image. Select the desired number of boxes (you can configure up to four boxes).

- Click Set to choose the position of the mask overlay. You can also re-size the black boxes. Right-click to exit the live screen.

NOTE

Privacy masks block out parts of the camera image entirely and appear as black boxes in recordings.

1. (Optional) Click the Copy button to copy overlay settings to other channels.
2. Click OK to save changes.

14.1.6 Creating Custom Channel Names

You can assign custom names to your cameras. For example, you can name your cameras based on their location (e.g. hallway or front door).

To create custom channel names:

1. From the Main Menu, click and select Channel Name.

2. Enter a custom name for each channel.

1. Click OK to save changes.

14.1.7 Adding a Remote Device

The Remote Device menu is used to add IP cameras over the LAN. This menu item is only available when an IP camera channel is enabled, see 14.1.8 Selecting Cable Type, page 45 to enable IP camera channels. See 21 Connecting Cameras to the Local Area Network (LAN), page 163 to connect IP cameras to the LAN.

14.1.8 Selecting Cable Type

The Cable Type menu is used if you are using cabling with a resistance higher than 10Ω per 100m (330ft) and you are having picture quality issues.

The Cable Type menu is also used to enable support for IP cameras. IP channels can replace existing analog channels (8-channel, and 16-channel) or the system can enable additional IP channels, which can be added to the existing channels by pressing the Add IP Cam button (8-channel and 16-channel).

See 21 Connecting Cameras to the Local Area Network (LAN), page 163 for more information about using IP cameras with the system.

NOTE

IP cameras are only compatible with 8-channel and 16-channel systems.

To configure cable type options:

1. From the Main Menu, click 🎨 and select Cable Type.

2. For each channel, select the appropriate cable type option.

NOTE

It is recommended to select Auto, the default for MPX cameras. When Auto is selected, the system automatically selects the camera format. Choose another analog cable type only if you are having picture quality issues. Select IP to replace an analog channel with an IP camera channel, see 21 Connecting Cameras to the Local Area Network (LAN), page 163 for more information about using IP cameras with the system.

1. Click OK to save changes. The system will restart.

14.1.9 Upgrading Camera Firmware (Advanced)

To manually upgrade camera firmware:

Manually upgrade IP camera firmware with a .bin firmware file saved to a USB flash drive (not included). Typically, performing a manual camera firmware upgrade will not be necessary unless directed to do so by technical support.

Prerequisites:

• Enable and connect at least one IP camera, see 21 Connecting Cameras to the Local Area Network (LAN), page 163 for information about connecting IP cameras.
• Connect a USB flash drive with a compatible .bin camera firmware file saved to it to one of the DVR's USB ports.

NOTE

Make sure the firmware file you are using is compatible with your IP camera model.

1. From the Main Menu, click and select IPC Upgrade.

NOTE

IPC Upgrade is only available if at least one IP camera channel is enabled. See 14.1.8 Selecting Cable Type, page 45.

1. Click Browse to search for and select the .bin camera firmware file.

1. Select the Device Type from the dropdown.
2. Check the channels you want to upgrade.
3. Click Start Upgrade. Allow a few minutes for the firmware to upgrade.

CAUTION

DO NOT POWER OFF THE SYSTEM OR DISCONNECT ANY POWER CABLES FOR THE DVR OR CAMERAS DURING FIRMWARE INSTALLATION

14.2 Info

Info contains menus that show you system information.

14.2.1 HDD Info

The HDD Info sub-menu shows information related to the hard drives installed in the system, including capacity, status, and type.

To access the HDD Info menu:

- From the Main Menu, click 📄 and then click Info.

14.2.2 Record Info

The Record Info menu shows the start and end times of recordings saved on the hard drive.

To access the Record Info menu:

- From the Main Menu, click 📄 and then select Info>Record Info.

14.2.3 Version

The Version sub-menu allows you to view information about the current firmware installed on the system.

To access the Version menu:

- From the Main Menu, click 📄 and then click Info>Version.

14.2.4 Alarm Status

The Alarm Status menu shows you a display of system alarms. Activated alarms are highlighted in white. Additional info such as channels that are currently detecting motion is shown.

The following alarms are shown in the Alarm Status menu:

• No HDD: No hard drive is detected.
- Disk Error: Hard drive error detected.
- Disk Full: Hard drive is full.
- Net Disconnection: System is not connected to the network.
- IP Conflict: More than one device on the network is using the same IP address.
• MAC Conflict: More than one device on the network is using the same MAC address.
- Local Alarm: Not supported.
• Net Alarm: Not supported.
• Video Loss: Shows disconnected channels.
- Motion: Shows channels with active motion alarms.

To access the Alarm Status menu:

- From the Main Menu, click 📄 and then select Alarm Status.

14.2.5 Online Users

The Online Users menu shows a list of users connected to the system using computers or mobile devices.

To access Online Users:

- From the Main Menu, click 📄 and then select Network.

14.2.6 Load

The Load menu shows you the network traffic your system is sending and receiving.

To access Load:

- From the Main Menu, click E and then select Network>Load.

14.2.7 Test

The Test menu allows you to test if your system can connect to other devices over the LA or Internet. You can enter the IP address of a device and click Test to determine if your system can connect to it.

To access Test:

- From the Main Menu, click an and then select Network>Test.

14.2.8 BPS

The BPS sub-menu shows the bitrates of connected cameras. The bitrate is the amount of data the camera is sending to the system.

To access BPS:

- From the Main Menu, click 📄 and then select BPS.

14.2.9 Log

The Log sub-menu allows you to search for system logs.

To search for system logs:

1. From the Main Menu, click and then select Log.
2. Under Type, select the log type to search for.
3. Under Start Time and End Time, select the start and end time for your search.
4. Click Search.
5. (Optional) Click Backup to export logs to a USB flash drive connected to the system.

14.3 Setting

The Setting menu allows you to configure general system, schedule, network, recording, display, and motion settings. It also allows you to restore the system to factory defaults.

14.3.1 Network

The Network menu allows you to configure network parameters for your system.

14.3.2 Selecting DHCP or Static IP Address (TCP/IP)

The TCP/IP menu allows you to configure IP address settings.

To configure IP address settings:

1. From the Main Menu, click ✗ and then select Network>TCP/IP.

2. Check DHCP (recommended) to let the system automatically obtain an IP address from the router or uncheck to assign a static IP address.

If you uncheck DHCP, configure the following:

• IP Address: Enter the IP address you would like to assign to the system. Make sure that no other device on your network is using the same IP address.
• Subnet Mask: Enter the subnet mask for your network.
• Default Gateway: Enter the gateway address for your network.
• Preferred DNS: Enter the address of your primary DNS server.
• Alternate DNS: Enter the address of your secondary DNS server.

3. Click OK to save changes.

14.3.3 Configuring System Ports (Connection)

The Connection menu allows you to configure ports used by the system. Please note that port forwarding is not required to use FLIR Cloud™ or to connect using the apps.

If you are using DDNS connectivity, port forwarding is required for the HTTP Port (default: 80) and TCP (Client Port) (default: 35000).

To configure system ports:

1. From the Main Menu, click ✗ and then select Network>Connection.

1. Configure the ports as needed and click OK to save changes.

NOTE

Up to 3 devices may connect to the system at the same time when using FLIR Cloud™.

14.3.4 Configuring DDNS Settings

FLIR DDNS is available as an optional connectivity option. Please see 18 DDNS Setup (Advanced), page 146 for details.

The primary connectivity option uses FLIR Cloud™ to connect to your system over the Internet without requiring port forwarding or DDNS registration. For details, see 15 Connecting to Your System Over the Internet on PC or Mac, page 75.

To configure DDNS Settings:

1. Visit http://ddns.myddns-flir.com and register for a DDNS account.

2. From the Main Menu, click and then select Network>DDNS.

1. Check Enable.
2. Under Domain Name, enter the Domain Name/URL Request you received in the email after registering for DDNS.
3. Under User ID, enter your DDNS User Name.
4. Under Password, enter your DDNS Device password.
5. Click OK to save your settings.

NOTE

Please allow 10\~15 minutes for the DDNS servers to update with your new DDNS address before attempting to connect.

14.3.5 Configuring Email Alerts

You can configure the system to send out email alerts for motion detection or other events.

NOTE

To send out motion detection alerts, you must enable the Send Email option for motion detection camera you would to receive alerts from. For details, see 14.3.7 Configuring Motion Detection, page 56.

NOTE

SMTP server connection information is required to set up email alerts. Contact your email service vider to retrieve your SMTP server information.

To configure Email Alerts:

1. From the Main Menu, click ✗ and then select Network>Email.

1. Check Enable to enable email notifications.

2. Configure the following:

3. Mail Select: Select the email provider.

4. SMTP Server: If using your own email server, enter the SMTP server address.
5. Port: If using your own email server, enter the port used by the SMTP server.
6. Anonymous: If using your own email server, check if your server supports anonymous log ins. Otherwise, leave this unchecked.
7. User Name: If using your own email server, enter the SMTP user name.
8. Password: If using your own email server, enter the SMTP password.
9. Email Schedule: Create a schedule for receiving email notifications.
10. Receiver: Enter the email address that will receive alerts.
11. Sender: Enter the sender's email address.
12. Subject: Enter the subject line for the email alert.
13. Attachment: Check to include a jpg image attachment of the camera.

NOTE

You must enable the Snapshot option for motion detection on each camera you would to receive attachments. For details, see 14.3.7 Configuring Motion Detection, page 56.

• Encrypt Type: If using your own email server, select SSL or TLS if your server uses encryption. Select None if your server does not use encryption.
• Event Interval: Enter the interval between alert emails.
• Health Enable: Check to enable health check emails. Health check emails will be sent periodically to ensure that the system is functioning normally.

• Interval: Enter the interval in minutes for health check emails.

• Click Test to send a test email.

• Click OK to save settings.

14.3.6 Event

The Event menu allows you to configure settings for motion detection, video loss, and system warnings.

14.3.7 Configuring Motion Detection

Motion Detection events allow the system to mark footage that has motion. This allows you to quickly locate relevant footage through Search. You can also configure system responses to motion detection events, such as activating the system buzzer or sending an email alert.

To configure Motion Detection events:

1. From the Main Menu, click and then click Event>Motion>Motion Detect.
2. Under Channel, select the channel you would like to configure.

3. Check Enable to enable motion detection on the selected channel.

4. Click Setup next to Region to configure which areas of the image will be enabled for motion detection. A grid will appear over the camera's live view.

Motion Grid

• Areas enabled for motion detection are shown in color and areas that are disabled are transparent.
• Hover the mouse at the top of the screen to select which motion area you would like to configure. You can set up to 4 motion detection areas and customize the sensitivity and threshold for motion detection separately for each area between 0 (lowest) and 100 (highest).
• The Sensitivity determines how sensitive the camera is to motion. For example, if the sensitivity is high, small amounts of motion are more likely to trigger an event. It is recommended to select a Sensitivity between 30\~70.
• The Threshold determines how much motion is required to trigger an event. If the amount of motion exceeds the threshold, an event occurs. It is recommended to select a Threshold between 10\~50.
  • Right-click when finished.

NOTE

It is recommended to have a second person walk in front of the camera to test different Sensitivity and Threshold settings to determine the best setting for your camera's location.

1. To configure a schedule when motion detection will be enabled on this channel, click Setup next to Period. Configure times when motion detection will be enabled. For example, you may want to disable motion detection during business hours and enable it outside of business hours. Click OK when finished.

NOTE

This setting can override scheduled motion recording. This means that motion recording will only take place at times that are enabled both in the Schedule menu and here.

1. Configure the following system actions when motion is detected:

2. Show Message: Check to enable an on-screen pop-up when one of your cameras detects motion. On-screen pop-up shows the channels an event occurred on and the type of event.

3. Send Email: Check to enable email alerts. You must configure email alerts before you will be able to receive them (see 14.3.5 Configuring Email Alerts, page 54).
4. Recording Channel: Select the channels that will record when motion is detected on the selected channel.
5. PTZ Activation: Check to enable PTZ actions when motion is detected (PTZ camera required; not included). Click Setup to select which PTZ actions will be taken by each camera.
6. Post_REC: Enter the time the system will record after a motion event occurs.
7. Sequence: Check to enable a custom sequence mode when motion is detected on the selected channel. Then click the channels you would like to display in the custom sequence mode.
8. Snapshot: Check to save a snapshot when the camera detects motion.

9. Buzzer: Check to enable the system buzzer.

10. Click OK to save changes.

14.3.8 Configuring Video Loss Settings

Video Loss occurs if the system loses connection to one of the cameras.

To configure Video Loss settings:

1. From the Main Menu, click ✗ and then click Event>Motion>Video Loss.

1. Under Channel, select the channel you would like to configure.

2. Check Enable to enable video loss events for the selected channel.

3. Configure the following to customize settings for video loss events:

4. Period: Click Setup to configure a schedule for video loss events. It is recommended to leave this on the default setting, so you can be alerted at any time one or your cameras loses video.

5. Show Message: Check to show a popup message on the monitor if one of your cameras loses video.
6. Send Email: Check to enable email alerts. You must configure email alerts before you will be able to receive them (see 14.3.5 Configuring Email Alerts, page 54).
7. Record Channel: Click the checkbox to enable video recording when video loss occurs. You can then select the channels the system will record when video loss occurs on the currently selected channel.
8. PTZ Activation: Check to enable PTZ actions when video loss occurs (PTZ camera required; not included). Click Setup to select which PTZ actions will be taken by each camera.
9. Post_REC: Enter the number of seconds the system will record after video loss occurs.
10. Sequence: Check to enable a custom sequence mode when video loss occurs on the selected channel. Then click the channels you would like to display in the custom sequence mode.
11. Snapshot: Click the box to enable snapshot recording when video loss occurs. You can then select which channels will save snapshots when video loss occurs on the currently selected channel.
12. Buzzer: Check to enable the system buzzer when video loss occurs on the currently selected channel.

5. Click OK to save changes.

14.3.9 Configuring Tamper Detection

You can choose how the system reacts to any signs of tampering (i.e., cameras being moved, damaged or blocked out). Configure tamper detection for recording and notification options in the event of tampering.

To configure tamper detection:

1. From the Main Menu, click X and then click Event>Motion>Tampering.

2. Select the channel to configure tamper detection for.

3. Check Enable.

1. Select a Sensitivity level to determine the amount of movement needed to trigger tamper detection.

NOTE

Tampering events usually involve dramatic changes in the camera image, so it is recommende keep the sensitivity for tamper detection relatively low.

1. Click Setup next to Period to customize active hours for tamper detection (for example, during hours when your business is closed).

- By default, tamper detection is enabled at all times. Click or click-and-drag over portions of the schedule you want to add/remove from the schedule.

• Click beside any days you want to link while adding/removing sections of the schedule, or beside All to link all days.
• Click Setup to manually enter different time periods for the active hours on the selected day.

1. Enter the video recording time in seconds for tamper events beside Post REC.

2. Check tampering notification options: Show Message, Send Email and Buzzer.

3. Check recording and system options in the event of tampering: Record Channel, PTZ Activation, Sequence and Snapshot.

- For options with channel numbers beside them, select the channels that should be included. For example, check Sequence, then select the channels your system should sequence through.

- Click Setup next to PTZ Activation to determine how PTZ cameras behave during a tampering event. Choose an event from the PTZ channel's dropdown to select Preset, Tour or Pattern. Enter the ID number for the desired preset viewing point, tour or pattern to have it executed in the event of tampering. Click OK to confirm.

1. Click OK to save changes.

14.3.10 Configuring Hard Drive Warnings

Hard drive warnings will notify you if an issue is detected with the hard drive.

To configure hard drive warnings:

1. From the Main Menu, click ✗ and then click Event>Warning>HDD.

1. Under Event Type, select the hard drive event you would like to configure.

2. No Disk: No hard drive detected.

3. Disk Error: A hard drive error has been detected.
4. Disk Full: The hard drive is full or almost full. You can enter the percentage of disk space remaining that will trigger a warning under Less Than (e.g. when less than 10% of the hard drive is empty, trigger a warning). Disk Full warnings will not occur overwrite is enabled.

- All: Configure warnings for all hard drive events.

1. Configure the responses the system will take when the selected event occurs:

2. Show Message: Show a popup message on the monitor.

3. Send Email: Check to enable email alerts. You must configure email alerts before you will be able to receive them (see 14.3.5 Configuring Email Alerts, page 54).

4. Buzzer: Check to activate the system buzzer.

5. Click OK to save changes.

14.3.11 Configuring Network Warnings

Network warnings will notify you if your system loses connection to the Internet or local network or if there is an issue on your network.

To configure network warnings:

1. From the Main Menu, click ✕ and then click Event>Warning>Network.

1. Under Event Type, select the event type you would like to configure.

2. Net Disconnection: The system has lost connection to the network.

3. IP Conflict: More than one device on your network has the same IP address.
   • MAC Conflict: More than one device on your network has the same MAC address.

4. All: Configure responses for all network events.

5. Configure the following for the selected event type:

6. Enable: Check to enable the selected event type.

7. Show Message: Check to show a popup message when the selected event occurs.
8. Send Email: Check to enable email alerts. You must configure email alerts before you will be able to receive them (see 14.3.5 Configuring Email Alerts, page 54).
9. Buzzer: Check to activate the system buzzer.

10. Post_REC: Enter the number of seconds the system will record after network loss occurs.

11. Click OK to save changes.

14.3.12 Storage

The Storage menu allows you to configure the recording schedule and hard drives connected to the system.

14.3.13 Configuring the Video Recording Schedule

You can set a custom recording schedule according to your needs. For example, you can set the system to record continuously during business hours and record on motion detection only outside of business hours.

A custom recording schedule helps reduce the amount of hard drive space required, increasing the time your system can retain recordings.

To configure the video recording schedule:

1. From the Main Menu, click X and then click Storage>Schedule>Record.

2. Under Channel, select the channel you would like to configure or select All.

3. Configure the schedule as needed:

• Check Continuous, MD (motion detection), or Alarm to select the recording type you would like to configure.
• Click and drag on each day to customize the recording schedule. The schedule is set up as a grid, which each block representing one hour.

- Click next to All to link the recording schedules for all days. The icon for a day changes to when days are linked. You can also click the boxes next to individual days to link them to each other. If the recording schedule is linked, changes made to one of the days will apply to every day that is linked.

• Click to disable all recording of the selected type on the selected day.

• Click if you need to set a more precise schedule down to the minute.

• Click OK to save changes.

14.3.14 Configuring Pre-Recording

The system can pre-record video when motion detection events occur.

To configure pre-recording:

1. From the Main Menu, click ✕ and then click Storage>Schedule>Record.

1. Under Channel, select the camera you would like to configure or select All.
2. Under PreRecord, select the duration for pre-recording.
3. Click OK to save settings.

14.3.15 Configuring the Snapshot Schedule

You can set a schedule for recording snapshots from the cameras.

To set up the snapshot schedule:

1. From the Main Menu, click ✕ and then click Storage>Schedule>Snapshot.

1. Under Channel, select the channel you would like to configure or select All.

2. Configure the schedule as needed:

3. Check Continuous, MD (motion detection), or Alarm to select the recording type you would like to configure.

4. Click and drag on each day to customize the recording schedule. The schedule is set up as a grid, which each block representing one hour.

- Click next to All to link the recording schedules for all days. The icon for a day changes to when it is linked. You can also click the boxes next to individual days to link them to each other. If the recording schedule is linked, changes made to one of the days will apply to every day that is linked.

• Click to disable all recording of the selected type on the selected day.

• Click if you need to set a more precise schedule down to the minute.

• Click OK to save changes.

14.3.16 Configuring Holidays

You can set certain days as holidays. Holidays have a special recording schedule.

To configure holidays:

1. From the Main Menu, click ✗ and then click Setting>General>Holiday.

1. Click Add New Holidays.

3. Configure the following:

• Holiday Name: Enter a name for this holiday.
- Repeat Mode: Select Once Only for the holiday to occur only this year or All-Year for the holiday to be repeated each year.
- Holiday Range: Select Date to select a specific date, or select Week to select holidays based on which week they fall on.

1. Click Add. Now that you have added a holiday, an extra holiday setting is added to the recording schedule.

NOTE

You can disable holiday schedules by selecting Close under the Status dropdown and then cli Apply.

14.3.17 Formatting the Hard Drive

The HDD Manager menu allows you to format the hard drive. If you install a new hard drive, you must format the hard drive using the system before you will be able to record.

To format the hard drive:

CAUTION

Formatting the hard drive erases all data on the hard drive. This step cannot be undone.

1. From the Main Menu, click ✕ and then click Storage>HDD Manager.

1. Select the hard drive you would like to format and then click Format. Click OK to confirm.
2. Click OK to save changes. The system will restart to complete the formatting process.

14.3.18 Configuring Hard Drive Type

The system supports the following hard drive types:

• Read-write HDD: Normal recording hard drive.
• Read-only HDD: The system can playback data from this hard drive, but it will not record to it.

To set the hard drive type:

1. From the Main Menu, click ✕ and then click Storage>HDD Manager.

1. Click the hard drive you would like to configure.
2. Under Type, select Read-write HDD or Read-only HDD.
3. Click OK to save changes. The system will restart to complete this operation.

14.3.19 Configuring General System Settings

You can use the General menu to configure miscellaneous system settings.

To configure general settings:

1. From the Main Menu, click ✗ and then click Setting>General>General.

2. Configure the following:

• Device Type: Shows the model number of your system.
• Device No.: Select the remote control address of the system. See 7.1 Setting the Remote Control Address, page 14.
• Language: Set the system languages. Available options are English, French, and Spanish.
  • Video Standard: Select NTSC (North America) or PAL (Europe).
• HDD Full: Select Overwrite for the system to overwrite the oldest recordings when the hard drive is full or select Stop Record for the system to stop recording when the hard drive is full.
• Pack Duration: Select the length (in minutes) of video files stored on the system. For example, if this is set to 30 minutes, the system will create a new video file for each 30 minutes of continuous recording.
• Instant Playback: Select the amount of time (in minutes) the system will go back when instant playback is activated in live view.
• Auto Logout: Select the idle time (in minutes) before the system will logout the current user.
• Navigation Bar: Check to enable the Navigation Bar that comes up when you left click in live view.
• Startup Wizard: Check to enable a setup wizard when you start up the system.
• Mouse Speed: Use the slider to adjust the mouse speed.

3. Click OK to save changes.

14.3.20 Setting the Monitor Resolution (Display)

The Display menu allows you to configure the systems monitor resolution and other display settings.

To set the monitor resolution:

1. From the Main Menu, click ✕ and then click Setting>Display>Display.

1. Under Resolution, select the correct resolution for your monitor: 1920x1080, 1280x1024, 1280x720, or 1024x768.
2. Click OK to save changes. Click OK again to restart the system using the new resolution.

To configure other display settings:

1. From the Main Menu, click ✗ and then click Setting>Display>Display.

1. Configure the following:

2. Time Display: Check to show the time on the monitor.

3. Channel Display: Check to show the channel names on the monitor.
4. Original Rate: Display video at its actual size.

5. Transparency: Select the menu transparency.

6. Click OK to save changes.

14.3.21 Saving Your System Configuration to a USB Thumb Drive

The system allows you to save your current system configuration to a USB thumb drive (not included). This is useful if you want to backup your current settings.

NOTE

This function only saves settings created in system menus. It does not save or backup any video.

To save your system configuration to a USB thumb drive:

1. Insert a USB thumb drive (not included) into one of the USB ports.

2. From the Main Menu, click ✗ and then click Setting>Config Backup.

1. Under Device Name, select the USB device where you would like to save the configuration.
2. Click EXPORT to save your current system configuration.

To restore a saved system configuration:

1. Insert a USB thumb drive (not included) with a saved system configuration into one of the USB ports.

2. From the Main Menu, click X and then click Setting>Config Backup.

1. Under Device Name, select the USB device.
2. Click the folder with the configuration files you would like to restore. Configuration file folders are labeled "Config" and then the time and date the configuration was saved (e.g. Config_20140425103727).
3. Click IMPORT to restore the system configuration.
4. Click OK to confirm. The system will restart to complete the operation.

14.3.22 Setting the System to Factory Defaults

The Default menu allows you to reset the system to factory default settings.

To reset the system to factory default settings:

1. From the Main Menu, click ✗ and then click Setting>Default.

1. Check the menus you would like to reset to default settings or check Factory Default to reset the entire system to default settings.
2. Click OK.

14.3.23 Upgrading Firmware from USB

Firmware upgrades provide enhanced functionality. The system will automatically check for firmware upgrades if it is connected to the Internet. The system also supports firmware upgrades from a USB thumb drive (not included).

To upgrade firmware from a USB drive:

1. Download the firmware upgrade from www.flir.com/security/pro.
2. Extract the firmware file and copy the firmware to a blank USB thumb drive.

NOTE

Do not have any folders on the USB thumb drive—just the firmware file.

1. Insert the USB thumb drive to a USB port on the system.

2. Right-click and then click Main Menu. Click >Setting>Upgrade.

1. Click Start.
2. Select the firmware file on the USB drive and click Start.

14.4 Shutdown

Use the Shutdown menu to shutdown, restart, or log out of the system.

To access the Shutdown menu:

1. From live view, right-click and select Main Menu.
2. Enter the system user name (default: admin) and your new, secure password and click OK.

3. Click >Shutdown.

4. Select one of the following:

• Logout: Log out the account that is currently active.
• Shutdown
• Restart

Connecting to Your System Over the Internet on PC or Mac

This system features connectivity using the exclusive FLIR Cloud™. This cloud-enabled service allows for Internet connectivity without requiring any network configuration. Up to 3 devices may connect to the system at the same time.

15.1 System Requirements

Your system must meet the system requirements below:

Description Requirement
CPU Core 2 Duo 3.0GHz
Operating System WindowsTM 8/7/Vista	Mac OSX 10.7 and above
Memory 2GB
Video 512 MB of video memory and above
Network (LAN)	10/100 BaseT Network
Network (WAN)	1 Mbps upstreamHigh-speed Internet service is required to remote connect to your system.

15.2 Step 1 of 3: Connect your System to Your Router

1. Power off your system by disconnecting the power adapter.

2. Connect an Ethernet cable (included) to the LAN port on the rear panel of the system. Connect the other end of the Ethernet cable to an empty LAN port (usually numbered 1\~4) on your router.

3. Reconnect the power adapter to power the system back on.

graph LR
    A["Internet (not required for local viewing)"] --> B["Router"]
    C["Computer"] --> B
    B --> D["Security System (may not be exactly as shown)"]

15.3 Step 2 of 3: Obtain the system's Device ID

The Device ID is a unique code that allows your system to handshake with FLIR Cloud™ servers for a secure connection over the Internet.

To find the Device ID:

1. The Device ID is located on a sticker on the system.

1. Write down the Device ID of the system.

15.4 Step 3 of 3: Connect to the System Over the Internet

Follow the steps below to connect to the system over the Internet.

NOTE

Make sure to upgrade your system to the latest firmware version. You must have the latest firmware and client software to connect to the system over the Internet.

To connect to the system over the Internet:

1. Download and install the client software. To find the client software visit www.flir.com/security/pro, search for the model number of your product, click on your product in the search results, and click on the Downloads tab. Next:

• PC Users: Download and install the Client Software for PC.
- Mac Users: Download and install the Client Software for Mac. Double click to extract the software. Then, drag the software to Applications.

1. Once installation is finished, double-click the FLIR Cloud™ Client icon)(from the desktop or Applications list.

2. Log into the Client Software using the Client Software user name (default: admin) and password (default: admin) and then click Login.

1. Click Add Device.

1. Enter the following:

5.1. Device Name: Choose a name for your system of your choice.
5.2. Device ID: Manually enter the Device ID printed on the label.
5.3. Client Port: Enter the Client Port (default: 35000).
5.4. User Name: Enter the system's User Name (default: admin).
5.5. Password: Enter the system's Password (your new, secure password created during initial setup).

NOTE

If you are accessing your system for the first time, you must create a new password through your recorder, see 5.6 Step 6: Creating a New, Secure Password, page 9.

1. Click Add.

2. Click

then

1. Click and drag Default Group to the display window to open your cameras in live view.

Congratulations! You can now connect over the Internet to view and playback video on your computer.

Using FLIR Cloud™ Client for PC or Mac

FLIR Cloud™ Client allows you to connect to multiple systems from a PC or Mac.

16.1 Home Page

The Home Page allows you to access all the tabs within the software. Each tab allows you to access different features.

To open tabs:

Click a tab from the Home Page to open it or click the button at the top of the screen from within any tab to open a new tab.

16.2 Live View

The Live View tab is where you can view live video from connected systems.

To view live video from a system:

1. Click 📄 and then click to create a Live View tab.

2. Click and drag a DVR, NVR, group, or individual camera to open live video. To access individual cameras, you can click + to expand groups or systems.

16.2.1 Live View Controls

1. Live display: Double-click to expand the area. Right-click to access additional options. Hold the mouse over the display area to access the camera toolbar.

Camera toolbar:

1.1. Streaming quality: Shows the bitrate and resolution for the stream, and shows if display is showing the Sub Stream or Main Stream.
1.2. Manual recording: Click to start/stop manual recording.
1.3. Snapshot: Click to save a snapshot.
1.4. Mute/unmute: Click to mute/unmute audio (audio camera required).
1.5. Not supported.
1.6. Instant playback: Plays back the most recently recorded video from the camera. By default, it will play back the last 5 minutes of recorded video from the camera.
1.7. Digital zoom: Click to enable digital zoom mode. Click and drag over the display area to zoom on the camera. Then click and drag to pan. Click the icon again to zoom out.
1.8. Disconnect.

1. Split-screen mode: Click to select split-screen layout.

1. Aspect ratio: Use the drop down menu to select the aspect ratio for the selected camera. Original uses the actual aspect ratio of the image. Full-win stretches the image to fill up the entire display area.

1. Save view: Click to save the current display layout and open cameras as a view. Then enter a name for the view.

1. Start/stop tour: Click to start the tour. During the tour the client will cycle through all saved views every few seconds. Click again to stop the tour.
2. PTZ Controls: Controls for PTZ cameras (not included). See 16.3 Controlling PTZ Cameras, page 84 for details.
3. View: Click View to access view menu. Then double-click on a view to open it in the display area.

1. Devices: Shows a list of groups, cameras, and systems connected to the client. Drag items to the display area to open live video. Right-click to view additional options.

16.2.2 Opening Live View in Multiple Monitors

If your computer has multiple monitors, you can open more than one Live View tab and move them to secondary monitors. This allows you to monitor cameras on multiple monitors at the same time.

NOTE

Using multiple monitors significantly increases the amount of computing resources necessary to run application and may affect performance.

To open Live View in multiple monitors:

1. Click ADD and then click to create a Live View tab.

2. Click and drag the tab outside of the client window to create a new window. You can drag the window to one of the secondary monitors.

16.3 Controlling PTZ Cameras

If you have PTZ cameras (not included), you can control them using the client.

NOTE

You must ensure the PTZ camera is properly connected to your system and your system is configured to detect it before you can control them using the client.

To control PTZ cameras:

- Click the display area with the PTZ cameras and use the on-screen PTZ controls.

PTZ controls:

1. Open menu: Click to open camera OSD menu controls. This feature may not be supported for all camera models.
2. Move camera: Click the arrows to move the camera.
   Click to open dynamic zoom mode. Then click and drag in the video area to zoom in the camera on an area.
3. Zoom +/-: Click to zoom the camera in and out.
4. Focus +/-: Click to increase/decrease the focus.
5. Iris +/-: Click to increase/decrease the iris.
6. Advanced: Click to access advanced PTZ controls.

16.3.1 PTZ Presets

Presets will save a camera position for quick retrieval.

To add presets:

1. Click ▼ to open the Advanced controls. Select Preset.

1. Select the number of the preset you would like to add.

1. Move the camera to the desired position.

2. Click to save the current position as a preset.

To go to a saved preset:

- Select the preset number from the list or click to go to the currently selected preset.

16.3.2 PTZ Tours

Tours will cycle through a set of presets.

To configure a PTZ tour:

1. Click 📋 to open the Advanced controls. Select Tour.
2. Click 🖱️.

1. Under Cruise ID, select the number of the tour you would like to configure.

2. (Optional) Under Cruise Name, enter a name for the tour.

3. Use the chart to select which presets you would like to include in the tour and the order of presets.

• Preset: Select the preset number.
• Time(s): Enter the time in seconds the camera will remain on the selected preset.

• Operation: Click 📄 to add a preset to the tour. Click to delete a preset from the tour.

• Click OK to save changes.

To run a PTZ tour:

- Select the tour number and click

16.3.3 PTZ Pattern

Patterns automatically cycle the camera between two positions.

To create a pattern:

1. Click ▼ to open the Advanced controls. Select Pattern.

2. Select the number of the pattern you would like to set up.

1. Move the camera into the desired start position.
2. Click to start recording the pattern.
3. Move the camera to the desired end position. Then, click to stop recording the pattern.

To run a pattern:

- Select the pattern number and click

16.3.4 PTZ Scan

Scan automatically cycles between a left and right point.

To set up scan mode:

1. Click 📋 to open the Advanced controls. Select Scan.

1. Move the camera to the desired left position and click
2. Move the camera to the desired right position and click.

To run scan mode:

- Click

16.3.5 PTZ Pan

Pan makes the camera continuously pan 360°.

To run Pan mode:

1. Click ▼ to open the Advanced controls. Select Pan.
2. Click

16.4 Playback

You can use Playback mode to playback video saved on systems connected to the client.

To access Playback mode:

- Click ADD and then click to create a Playback tab.

To playback video:

1. Check the channels you would like to play back from in the Device List.

2. Under Type, check the file types you would like to search for.

• All: All recordings.
- General: Continuous recordings.
• MD: Motion recordings.
- Alarm: Alarm recordings. Your system must support alarm devices (not included) to use this feature.

1. Under Stream, select Main Stream to search for Main Stream recordings (high quality) or Sub Stream to search for Sub Stream recordings (smaller file size).
2. Select the start time and end time for your search under From and To. You may not search more than 24 hours of video.

3. Click Search. Wait for the client to find video saved to the system.

4. Click inside the play back bar to start playback.

16.5 Playback Controls

1. Display area: Double-click to expand/return to split-screen mode. Hold the mouse over the display area to open the camera toolbar.

Main Stream(1730.74 kb/s, 1280\*720)

• Snapshot: Click to save a snapshot.

• Digital zoom: Click to enable digital zoom mode. Then, click and drag to zoom in. Click and drag to pan the camera. Click again to zoom out.

• Event: Click to view recordings based on a list of events and files.

• Record: Click to view recordings on a timeline.
• Sync: Click to sync playback between channels. This forces all channels to playback from the same time.
• Pause/play.
• Stop.
• Frame-by-frame: Click to advance the video by a single frame.
• Playback speed: Use the slider to adjust the playback speed.
• Mute.
• Volume.
• Split-screen: Select split screen configuration.
• Full-screen: Click to open playback in full-screen. Press ESC to exit full-screen.
• Timeline zoom: Use the slider to zoom in/out on the timeline.
• Playback timeline: Shows recordings from the selected channels on a timeline. Click inside the timeline to start playback or select a playback time. Each type of recordings is shown in a different color. Continuous recordings are green, motion recordings are yellow, and alarm recordings are red.
• Video clip: Click to start a video clip. You can download video clips to your hard drive
• Download list: Click to see a list of files you have downloaded and the progress of files that are currently downloading.
• Search: Search for video on the selected channels based on the search parameters you set.
• Device list: Select the channels you would like to search or playback video from.

16.6 Downloading Video to your Computer Hard Drive

You can download video to your computer hard drive to save important events or share them. It is recommended to download video of important events as soon as possible to ensure they are not overwritten by new recordings.

NOTE

PC Users: You may need to run FLIR Cloud™ Client as an administrator to download files to your hard drive.

To download video files:

1. Start playing back video using the steps in 16.4 Playback, page 88.

2. Click 📄 to start a video clip at the current playback time. Click to stop the video clip.

3. Configure the following save options:

• Path: Use the default save folder or click Browse to select a different folder.
• File Format: Select the video file format.

• Download Video Player: Check to save a copy of the video player with the downloaded file.

• Click OK to start the download. A status screen will pop up to show progress on downloaded files.

16.7 Alarm

The Alarm menu allows you to view a list of alarms received by the client software.

NOTE

You must set up alarms in the Alarm CFG menu before they will appear in this list. See 16.12 Alarm CFG, page 100 for more details.

To access Alarms:

Alarm menu overview:

1. Number of alarms: Shows the number of open alarms.
2. Alarm list: Shows the list of alarms and information on when they occurred and which systems and channels triggered them.
3. Alarm Process: You can close alarms by selecting one of the options and clicking OK.
4. Options: Check to enable the following:
5. Display Link Video: Open live video to monitor alarms on a continuous basis.
6. Display Overlay Window: Show the overlay controls. They allow you to enable/disable sound alerts and quickly jump back to the Alarm menu from another tab.

- Pause Refresh: Stop refreshing the live video in the video popup.

16.8 Log

The Log menu allows you to view logs for the client software or to view logs for connected systems.

To access logs:

- Click

and then click

To view client logs:

1. Click Client Log to view logs for the client software.

1. Configure the following:

2. Start Time/End Time: Select the start and end times to search for logs.

3. Log Type: Select the type of logs to search for.

4. Click Search.

To view logs from connected systems:

1. Click Device Log to view logs from connected systems.

1. Configure the following:

2. Start Time/End Time: Select the start and end times to search for logs.

3. Log Type: Select the type of logs to search for.

4. Device Name: Select the system you would like to view logs from.

5. Click Search.

16.9 E-map

E-Map allows you to place cameras over a still image. For example, you can use the E-Map to create a virtual map of your cameras over a floor plan of your home or business.

To create an E-map:

1. Click and then click

2. Click Add Map.

3. Configure the following:

• Name: Enter a name for your e-map of your choice.
• Picture: Click File and then select a .png, .bmp, or .jpg image on your computer to use as the e-map.
• Describe (optional): Enter a text description of the e-map.

4. Click Save.

1. Click Edit to edit the e-map.

1. Click and drag cameras from the device list to place them on the map.

To open cameras from the e-map:

1. Click View.

2. Double-click cameras on the map to open live video.

16.10 Devices

The Devices menu is where you can manage systems connected to the client software.

To access the Devices menu:

Devices overview:

1. Devices Found: Shows systems that are connected to the same network as the computer where the client is installed. Once you connect to the system, it moves to the bottom of the screen.
2. Search: Refresh the list of systems connected to the network.
3. Add: Add checked systems to the client software.
4. Device list: Shows a list of systems connected to the client software, and shows which systems are online.
5. Add Device: Add a remote system using a Device ID or IP/DDNS address.
6. Delete: Delete the selected system.
7. Import: Import a list of systems from a saved .xml file.
8. Export: Export a list of currently connected systems to an .xml file. This is useful if you need to re-install the software or if you want to open the same list of systems on a different computer.
9. Edit: Edit the connection details for the system.
10. Manual connect/disconnect: Manually connect/disconnect the system.
11. Delete: Delete system.

16.11 Device Config

The Device Config menu allows you to remotely configure settings for connected systems.

To access the Device Config menu:

- Click on a system in the device list to see the settings available for that system and their configure settings as needed.

NOTE

The settings available depend on the model of system you have.

16.12 Alarm CFG

The Alarm CFG menu allows you to configure alarms for the client software. The client software will alert you by popping up live video and playing sound alerts.

NOTE

Alarm upload must be enabled on the system in order for it to send the alarm to the client softwa

To create alarms:

1. Click

and then click

1. Click Add to create a new alarm.

1. In the Alarm sources menu, you set up the parameters that trigger the alarm.

• Under Alarm Type, select the alarm type that will trigger an alarm. For example, you can select Motion Detect for the alarm to be triggered by motion.
• Select the systems or channels you would like to trigger an alarm. Continuing the example, if CAM 1 is selected, the alarm will be triggered if there is motion on CAM 1.

• Click Next.

• In the Alarm link menu, you set up the responses to alarms. Select the channels that will pop up or alarm out devices (not included; not all systems support alarm out devices) that will be triggered by an alarm.

For each channel selected, configure the following:

- Video: Pop up a window with live video from the selected channel, like the one below.

- Record: Record video from the selected channel.

NOTE

PC Users: You may need to run the client software as admin to record.

• Preset: If you select a PTZ camera, you can select the preset that will be activated when an alarm occurs.

• Stay Time: Enter how many seconds the video window will stay open or record when an alarm occurs.

• Click Next.

• In the Period window, configure times the alarm will be activated.

1. Click Confirm to save the alarm.

To manage alarms:

1. Export: Export current list of alarms as an xml file.
2. Import: Import list of alarms.

3. Delete: Delete selected alarm.

4. Add: Add new alarm.

5. Alarms.
6. On/off: Click to enable/disable alarm.
7. Delete: Click to delete alarm.
8. Edit: Click to edit alarm settings.

16.13 Tour & Task

The Tour & Task menu is where you can set up custom views for the system. You can also set up tours, which sets the client to automatically cycle through views.

To start a tour:

- Click in Live View to start a tour. The live view will automatically cycle through all views you have set up in the Tour & Task menu. Click again to stop the tour.

To add views:

1. Click and then click.

1. Click + to create a new view.

1. Under Name, enter a name for your view.

2. Under Stay Time, enter the number of seconds the view will be shown before the client switches to the next view.

3. Select the split-screen mode you would like to use for the view and then click and drag channels to the empty grid areas to select channels to be shown in the view.

1. Click Save to save the view. Or click Add More to save the view and create another view.

16.14 Account

The Account menu is where you can set up user accounts and passwords for the client software. To simplify management, you can group user accounts according to role. A role determines the permissions an individual user account can have.

To access the account menu:

16.14.1 Managing User Accounts

By default, the client software includes an admin account that has full access to all features of the software and all connected systems. You can add user accounts with customized levels of access.

NOTE

The admin account cannot be deleted. The default user name for the admin account is admin and the default password is admin.

To create a user account:

1. Click Add.

1. Configure the following settings for the user account:

• User Name: Enter a user name for the account.
• Role: Select the role for the user account. By default, the user account gains all the permissions of the role selected, but you can deactivate permissions as needed.
• Password/Confirm Password: Enter the password for the user account.
• Remarks (Optional): Enter a text description of the user account.

• User Rights: Check the permissions that will apply to the user account. If you click onLiveView, Playback, and PTZ, you can select which channels the user account can access in the Channel List section.

• Click Save to create the account.

To switch between user accounts:

- Click

To modify a user account:

NOTE

Admin accounts with Account Setup permissions can change account passwords. A user cannot change his own password.

- Click next to the user account you would like to modify. Edit the user account details and click Save.

To delete a user account:

- Click next to the user account you would like to delete. Click OK to confirm.

16.14.2 Managing Roles

Roles make it easier to manage user accounts by determining the permissions an individual user account can have. By default, a new user account is given all the permissions of the role they are assigned to.

To create a role:

1. Click the Role tab.

2. Click Add.

1. Configure the following settings for the role:

• Role Name: Enter a name for the role.
- Remarks (Optional): Enter a text description of the role.
- Role Rights: Check the permissions that will apply to user accounts assigned this role. If you click onLiveView,Playback, and PTZ, you can select which channels may be accessed in the Channel List section.

1. Click Save.

To modify a role:

- Click next to the role you would like to modify. Edit the role details and click Save.

To delete a user account:

- Click next to the role you would like to delete. Click OK to confirm.

16.15 General

The General menu is where you can configure application settings for the client software.

To access the General menu:

- Click and then click

16.15.1 Basic

The Basic menu contains general settings for the client software.

The Basic menu contains the following settings:

• Log Saved Time: Select the number of days you would like the client to save log entries.
• Instant Playback Time: Select the number of minutes the system will go back when you start an instant playback.
• Network Capability: Select the speed of your computer's network connection.
• Resume Live View State: Check for the client to resume live view when it starts up. The live view will open to the last view that you had open.
• Auto login application: Check for the client to automatically login when it starts up without entering a user name or password.
  • Auto Login Windows: Not supported.
• Language: Select the language for the client software.
• Sync Time: Check to have the client software sync time with your computer's system time. Select the time the software will sync the time. Click Sync Now to manually sync the time.
• Time Format: Select 12-Hour or 24-Hour time format. You must close the client and restart it to apply this setting.

NOTE

Click Save to save setting changes.

16.15.2 File

The File menu allows you to select the folders where the client software will save downloaded video files and snapshots.

The File menu contains the following options:

• Snapshot Path: Click Browse to select the default folder to save snapshots.
• Record Path: Click Browse to select the default folder to save video recordings.
• Config Path: Click Browse to select the folder where the client will save software config files.

NOTE

Click Save to save setting changes.PC Users: You may need to run the client software as admin to save files to enable snapshot or video recording.

16.15.3 Alarm Prompt

The Alarm Prompt menu allows you to configure audio alerts. The client will play audio alerts when events occur. You can replace the default sounds with any .wav file.

NOTE

You must configure alarms in the Alarm CFG menu before the client will play alarm sounds.

The Alarm Prompt menu has the following options:

• Open Audio: Check to enable audio alerts.
• Loop: Check to repeat audio alerts until acknowledged.
• Camera Masking: Select or preview the sound that will play for camera masking alarms.
• Motion Detect: Select or preview the sound that will play for motion detection.
  • Video Loss: Select or preview the sound that will play for video loss alarms.
• Disk Full: Select or preview the sound that will play for disk full alarms.
• Disk Error: Select or preview the sound that will play for disk errors.
• External: Select or preview the sound that will play for external alarms (triggered by sensor devices, which may not be supported on all systems).
• E-map flashes when alarm occurs: If the camera has alarms enabled and is added to an e-map, a appears on the e-map when an event occurs.

NOTE

Click Save to save changes.

16.15.4 Version

The Version menu shows you which version of the client software you are using. It is recommended to always run the latest version of the software. To find the latest version of the client software, visit www.flir.com/security/pro, search for the model number of your product, click on your product in the search results, and click on the Downloads tab.

Connecting to Your System Using Smartphone or Tablet Apps

The system is compatible with iPhone, iPad and Android devices.

Platform App Name Get App	From
iPhone/iPad FLIR CloudTM Apple	App Store
Android FLIR CloudTM Google Play Store

See www.flir.com/security/pro for the latest list of supported apps and devices.

17.1 iPhone / iPad

FLIR Cloud™ is an iPhone / iPad app that allows you to remotely view your system.

17.1.1 Prerequisites

• Connect your system to your router using an Ethernet cable (included).
• Make sure to upgrade your system to the latest firmware version. You must have the latest firmware and mobile apps to connect to the system over the Internet.

NOTE

For the latest list of supported apps and devices, visit www.flir.com/security/pro.

NOTE

The app will ask for permission to send push notifications and to access Photos. It will only se cations if you enable motion-activated push notifications in the Push Config menu. It needs acc Photos to save snapshots and video clips to the local storage on your mobile device.

17.1.2 Connecting to your System on iPhone / iPad

1. Download FLIR Cloud™ for free from the App Store.
2. Tap on the FLIR Cloud™ icon() to start the app.

3. Tap Sign up and enter your email address and password to create a new account.

4. Tap 📷 then +

graph LR
    A["Live View"] --> B["Device List"]
    B --> C["+"]

1. Tap DVR/NVR/IP Camera.

1. Configure the following:

EXAMPLE

6.1. Tap Scan QR Code and line up the QR code on the top of your system using the camera on your mobile device.

OR

Under Device ID, manually enter the Device ID printed on the label.

6.2. Name: Choose a name for your system of your choice.
6.3. Client Port: Enter the Client Port (default: 35000).
6.4. User Name: Enter the system's User Name (default: admin).
6.5. Password: Enter the system's Password (your new, secure password created during initial setup).

NOTE

If you are accessing your system for the first time, you must create a new password to your recorder, see 5.6 Step 6: Creating a New, Secure Password, page 9.

1. Tap Connect.
2. The app opens in Live View and streams video from your cameras.

17.1.3 Live View Interface

You can use FLIR Cloud™ in portrait and landscape mode.

Live View Overview

1. Menu: Tap to bring up the Menu.
2. Display Area: Double-tap to open a channel in full screen. Swipe left or right to select a different page of channels.
3. Pages: Shows the number of pages available and highlights the currently selected page.
4. Split: Select the split-screen layout.
5. Snapshot: Tap to take a snapshot from the currently selected channel.
6. Control Bar: Contains the following options. Swipe left or right to access more options.

6.1. Quick Playback: Tap to start/stop quick playback.
6.2. PTZ Controls: Open/close PTZ controls. PTZ camera required (not included).
6.3. Microphone: Audio enabled cameras required.
6.4. Video Quality: Open/close streaming quality panel.

6.5. Alarms: Not supported.
6.6. Audio: Audio enabled cameras required.

1. Manual record: Tap to start/stop manual recording.

2. Access Favorites.

3. Connect/disconnect all: Connect to/disconnect from all previously added cameras.
4. Device List: Tap to open a list of devices. You can use the Device List to open multi-systems or cameras at once.

17.1.4 Controlling PTZ Cameras

If you have PTZ cameras (not included), you can control them from the app.

To control PTZ cameras:

1. Tap the display area the PTZ camera is connected to.

2. Tap to open PTZ controls.

PTZ Controls

1. Live Display: Swipe to move the camera. Pinch to zoom in/out.
2. Focus: Tap to show focus controls.
3. Zoom: Tap to show zoom controls.
4. Iris: Tap to show iris controls.
5. Goto preset: Tap to access preset controls. Then use the sliders to select a preset and then tap the checkmark to goto the preset.

NOTE

You must set presets for the camera using the system's local menus before you can use this feature.

17.1.5 Viewing Snapshots and Videos with Local Files

If you have saved snapshots or videos using the app, you may open them with Local Files To access Local Files:

- Tap to access the Menu, and then tap Local Files.

Local Files Overview

1. Menu: Return to Menu.
2. Files: Tap to open files.
3. File Type: Tap the options to select video files or snapshots.
4. Options: Tap to delete or export files to your device's local storage.

NOTE

Exported snapshots and video files are saved to the Photos app. Video files are saved to MP4 format.

17.1.6 Using Playback Mode on iPhone / iPad

You can access recorded video on your system using your iPhone / iPad.

NOTE

You must enable Sub Stream Recording to use playback mode on mobile devices.

To use Playback Mode:

1. Tap ☐ to access the Menu, and then tap Playback.

2. Tap + and select a channel to playback.

1. Select the date then the start and end times to playback.

2. Use the on-screen controls to control playback.

Playback Controls

4.1. Display Area: Double-tap to open in full-screen.
4.2. Time Bar: Shows the length of the recording. Swipe left or right to select the time you wish to view.
4.3. Play/pause.
4.4. Slow.
4.5. Snapshot: Tap to take a snapshot from the selected camera.
4.6. Stop All: Stop playback on all channels.
4.7. Audio: Audio enable cameras required.
4.8. Manual Record: Tap to start/stop recording to your mobile device's local storage.
4.9. Next frame.
4.10. Fast.

17.1.7 Enabling Push Notifications

You can have the app send push notifications to the notifications area on your device when one of your cameras detects motion. Once you have received a push notification, you can select it to open live video or a snapshot attachment from the camera that detected motion

NOTE

Your cameras must have motion detection activated to receive push notifications.

To enable Push Notifications:

1. Tap ☐ to access the Menu, and then tap Push Config.

2. Tap the system you would like to configure.

1. Tap Motion Detect and then check each channel you would like to receive push notifications from.

1. Tap save changes. You will now receive a notification when one of the selected cameras detect motion.

17.1.8 Using the Event List

The Event List menu shows a list of events that were sent to your device via push notifications.

NOTE

You must configure push notifications before you can use the Event List.

To access the Event List:

- Tap to access the Menu, and then tap Event List.

Event List Overview

1. Events: Shows the details of each motion detection event. Tap the event to view the video or snapshot.
2. Delete All: Tap to delete all events in the Event List.

1. View: Tap to view the video or snapshot for the selected event.

17.1.9 Using Favorites

Favorites allows you to select a group of cameras as a favorite. You can then quickly bring up the group of cameras in Live View without having to individually select each camera.

To use Favorites:

1. Tap ☐ to access the Menu, and then tap Favorites.
2. Tap a group to configure an existing group.

NOTE

Tap to create a new group and then enter a name for the new group.

1. To add cameras to the group, tap.

2. Select the cameras you would like to add to the group to save changes.

NOTE

To delete cameras that have been added to the group, select the group in the group list. Then, swipe left and tap Delete.

To open Favorites in Live View:

1. Tap ☐ to access the Menu, and then tap Live View.
2. Tap □, and then tap to open the group.

17.1.10 Using the E-Map

E-Map allows you to place cameras over a still image. For example, you can use the E-Map to create a virtual map of your cameras over a floor plan of your home or business.

To add an E-Map:

1. Tap ☐ to access the Menu, and then tap E-Map.

2. Tap +.

3. Select a .jpg image on your mobile device.

4. Press 📄 and select a camera. Drag the camera on the screen to place it on the map. Repeat to add additional cameras.

1. Click ☐ choose a name for your E-Map and then tap OK.

To open cameras from an E-Map:

1. Tap in Live View.

2. Select the E-Map in the Device List.

1. Tap the camera or cameras to select and then tap Connect to open the cameras.

17.1.11 Device Manager

You can use Device List to add, delete, or edit your systems.

To access Device Manager:

- Tap ☐ to access the Menu, and then tap Device Manager.

To edit a system:

1. Tap the system in Device Manager. Tap.

1. Edit the connection details as needed.
2. Tap Connect to save changes and connect to the system.

To delete a system:

1. Tap the system you would like to delete.

2. Tap Tap OK to confirm.

17.1.12 Adding Devices Using an IP or DDNS Address (Advanced)

The app can connect directly to a device via the IP address or DDNS address as an optional advanced connectivity method or for systems that do not support FLIR Cloud™.

Prerequisites:

• The device you are connecting to must be connected to the Internet.
• You must port forward the HTTP Port (default: 80) and Client port (35000) on your router to the device's local IP address.
• To ensure connectivity, it is highly recommended to register for a free DDNS domain to use with your system.
  • For more information on port forwarding and DDNS, visit www.flir.com/security/pro.

To add a device using an IP or DDNS address:

1. Tap

1. Configure the following:

EXAMPLE

2.1. Tap Register Mode and select IP/Domain.
2.2. Name: Choose a name for your system of your choice.
2.3. Address: Enter the IP address or DDNS address of your system.
2.4. Client Port: Enter the Client Port (default: 35000).
2.5. User Name: Enter the system's User Name (default: admin).

2.6. Password: Enter the system's Password (your new, secure password created during initial setup).

NOTE

If you are accessing your system for the first time, you must create a new password through your recorder, see 5.6 Step 6: Creating a New, Secure Password, page 9.

1. Tap Connect.
2. The app opens in Live View and streams video from your cameras.

17.2 Android

FLIR Cloud™ allows you to remotely view your system on Android devices.

17.2.1 Prerequisites

• Connect your system to your router using an Ethernet cable (included).
• Make sure to upgrade your system to the latest firmware version. You must have the latest firmware and mobile apps to connect to the system over the Internet.

NOTE

For the latest list of supported apps and devices, visit www.flir.com/security/pro.

17.2.2 Connecting to your System on Android

1. Download FLIR Cloud™ for free from the Google Play Store.
2. Tap on the FLIR Cloud™ icon() to start the app.

3. Tap Sign up and enter your email address and password to create a new account.

4. Tap 📷 then +

1. Configure the following:

EXAMPLE

5.1. Tap Scan QR Code and line up the QR code on the top of your system using the camera on your mobile device.

OR

Under Device ID, manually enter the Device ID printed on the label.

5.2. Name: Choose a name for your system of your choice.
5.3. Client Port: Enter the Client Port (default: 35000).
5.4. User Name: Enter the system's Username (default: admin).
5.5. Password: Enter the system's Password (your new, secure password created during initial setup).

NOTE

If you are accessing your system for the first time, you must create a new password to your recorder, see 5.6 Step 6: Creating a New, Secure Password, page 9.

1. Tap Connect.
2. The app opens in Live View and streams video from your cameras.

17.2.3 Live View Interface

You can use FLIR Cloud™ in portrait and landscape mode.

Live View Overview

1. Menu: Tap to bring up the Menu.
2. Display Area: Double-tap to open a channel in full screen. Swipe left or right to select a different page of channels.
3. Pages: Shows the number of pages available and highlights the currently selected page.
4. Split: Select the split-screen layout.
5. Snapshot: Tap to take a snapshot from the currently selected channel.
6. Control Bar: Contains the following options. Swipe left or right to access more options.

6.1. Quick Playback: Tap to start/stop quick playback.
6.2. PTZ Controls: Open/close PTZ controls. PTZ camera required (not included).
6.3. Video Quality: Open/close streaming quality panel.
6.4. Alarms: Not supported.
6.5. Audio: Audio enabled cameras required.
6.6. Microphone: Audio enabled cameras required.
6.7. Digital Zoom: Tap to activate digital zoom mode. Pinch to zoom in/out.
6.8. Color Settings: Tap to access color controls for the currently selected camera.

1. Manual record: Tap to start/stop manual recording.
2. Access Favorites.
3. Connect/disconnect all: Connect to/disconnect from all previously added cameras.
4. Device List: Tap to open a list of devices. You can use the Device List to open multi-systems or cameras at once.

17.2.4 Controlling PTZ Cameras

If you have PTZ cameras (not included), you can control them from the app.

To control PTZ cameras:

1. Tap the display area the PTZ camera is connected to.

2. Tap to open PTZ controls.

PTZ Controls

1. Live Display: Swipe to move the camera. Pinch to zoom in/out.
2. Focus: Tap to show focus controls.
3. Zoom: Tap to show zoom controls.
4. Iris: Tap to show iris controls.
5. Go to preset: Tap to access preset controls. Then use the sliders to select a preset and then tap the checkmark to go to the preset.

NOTE

You must set presets for the camera using the system's local menus before you can use this feature.

17.2.5 Viewing Snapshots and Videos with Local Files

If you have saved snapshots or videos using the app, you may open them with Local Files

To access Local Files:

- Tap to access the Menu, and then tap Local Files.

1. Menu: Return to Menu.
2. Files: Tap to open files.
3. File Type: Tap the options to select video files or snapshots.
4. Options: Tap to share, delete, or export files to your device's local storage.

NOTE

Exported video files are saved to MP4 format in the folder /snapshot/mp4/, which you can access by connecting your Android device to a computer using a USB cable.

17.2.6 Using Playback Mode on Android

You can access recorded video on your system using your Android.

NOTE

You must enable Sub Stream Recording to use playback mode on mobile devices. For details on enabling Sub Stream Recording, see 10.3 Setting up Scheduled or Manual Recording, page 22.

To use Playback Mode:

1. Tap ☐ to access the Menu, and then tap Playback.
2. Tap + and select a channel to playback.

3. Select the date then the start and end times to playback.

4. Use the on-screen controls to control playback.

Playback Controls

4.1. Display Area: Double-tap to open in full-screen.
4.2. Play/pause.
4.3. Time Bar: Tap inside the bar to fast forward or rewind.
4.4. Previous: Select previous video file.
4.5. Next: Select next video file.
4.6. Snapshot: Tap to take a snapshot from the selected camera.
4.7. Stop All: Stop playback on all channels.
4.8. Not supported.
4.9. Manual Record: Tap to start/stop recording to your mobile device's local storage.
4.10. Fast.
4.11. Slow.
4.12. Time Range: Tap to change the range of time shown in the time bar.
4.13. Next frame.

17.2.7 Enabling Push Notifications

You can have the app send push notifications to the notifications area on your device when one of your cameras detects motion. Once you have received a push notification, you can select it to open live video or a snapshot attachment from the camera that detected motion

Your cameras must have motion detection activated to receive push notifications.

To enable Push Notifications:

1. Tap ☐ to access the Menu, and then tap Push Config.

2. Tap the system you would like to configure.

1. Tap Motion Detect and then check each channel you would like to receive push notifications from.

1. Under Push type, select Video to attach a video clip to each push notification. Or, select Image to attach an image to each push notification.
2. Tap √ to save changes. You will now receive a notification when one of the selected cameras detect motion.

17.2.8 Using the Event List

The Event List menu shows a list of events that were sent to your device via push notifications.

NOTE

You must configure push notifications before you can use the Event List.

To access the Event List:

- Tap to access the Menu, and then tap Event List.

Event List Overview

1. Events: Shows the details of each motion detection event. Long press an event to delete just that event.
2. Delete All: Tap to delete all events in the Event List.
3. View: Tap to view the video or snapshot for the selected event.

17.2.9 Using Favorites

Favorites allows you to select a group of cameras as a favorite. You can then quickly bring up the group of cameras in Live View without having to individually select each camera.

To use Favorites:

1. Tap ☐ to access the Menu, and then tap Favorites.
2. Tap a group to configure an existing group.

NOTE

Tap to create a new group and then enter a name for the new group.

1. To add cameras to the group, tap.

2. Select the cameras you would like to add to the group. Tap to save changes.

NOTE

To delete cameras that have been added to the group, select the group in the group list. Then, press and hold to delete cameras from the group.

To open Favorites in Live View:

1. Tap ☐ to access the Menu, and then tap Live View.
2. Tap ⭐, and then tap to open the group.

17.2.10 Using the E-Map

E-Map allows you to place cameras over a still image. For example, you can use the E-Map to create a virtual map of your cameras over a floor plan of your home or business.

To add an E-Map:

1. Tap ☐ to access the Menu, and then tap E-Map.

2. Tap +.

3. Select a .jpg image on your mobile device.

4. Press 📋 and select a camera. Drag the camera on the screen to place it on the map. Repeat to add additional cameras.

1. Click ☐ choose a name for your E-Map and then tap OK.

To open cameras from an E-Map:

1. Tap in Live View.

2. Select the E-Map in the Device List.

1. Tap the camera or cameras to select and then tap Connect to open the cameras.

17.2.11 Device Manager

You can use Device List to add, delete, or edit your systems.

To access Device Manager:

- Tap to access the Menu, and then tap Device Manager.

To edit a system:

1. Tap the system in Device Manager. Tap.

1. Edit the connection details as needed.

2. Tap Connect to save changes and connect to the system.

To delete a system:

1. Tap the system you would like to delete.

2. Tap 📄. Tap OK to confirm.

17.2.12 Adding Devices Using an IP or DDNS Address (Advanced)

The app can connect directly to a device via the IP address or DDNS address as an optional advanced connectivity method or for systems that do not support FLIR Cloud™.

Prerequisites:

• The device you are connecting to must be connected to the Internet.
• You must port forward the HTTP Port (default: 80) and Client port (default: 35000) on your router to the device's local IP address.
• To ensure connectivity, it is highly recommended to register for a free DDNS domain to use with your system.
• For more information on port forwarding and DDNS, visit www.flir.com/security/pro.

To add a device using an IP or DDNS address:

1. Configure the following:

2.1. Tap Register Mode and select IP/Domain.
2.2. Name: Choose a name for your system of your choice.
2.3. Address: Enter the IP address or DDNS address of your device.

2.4. Client Port: Enter the Client Port (default: 35000).
2.5. Username: Enter the system's User Name (default: admin).
2.6. Password: Enter the system's Password (your new, secure password created during initial setup).

NOTE

If you are accessing your system for the first time, you must create a new password through your recorder, see 5.6 Step 6: Creating a New, Secure Password, page 9.

1. Tap Connect.
2. The app opens in Live View and streams video from your cameras.

DDNS Setup (Advanced)

Free DDNS service is available as an optional connectivity method to connect to your system over the Internet.

NOTE

Except where noted, the instructions in this section are the same on PC or Mac.

18.1 Accessing your System within a Local Network (LAN)

You can connect to your system through using the Client Software through the local area network (LAN). It is recommended to confirm connectivity over a local network before setting up your system for DDNS connectivity.

NOTE

To complete the steps below, your computer must be on the same network as your system.

18.1.1 Step 1 of 3: Connect your System to Your Router

1. Power off your system by disconnecting the power adapter.

2. Connect an Ethernet cable (included) to the LAN port on the rear panel of the system. Connect the other end of the Ethernet cable to an empty LAN port (usually numbered 1\~4) on your router.

3. Reconnect the power adapter to power the system back on.

graph LR
    A["Internet (not required for local viewing)"] --> B["Router"]
    C["Computer"] --> B
    B --> D["Security System (may not be exactly as shown)"]

18.1.2 Step 2 of 3: Obtain the System's Local IP Address

1. Right-click to open the Quick Menu and click Info. Enter the system user name (default: admin) and your new, secure password.

1. Write down the IP Address of the system.

• A local IP looks something like this: 192.168.5.118.

18.1.3 Step 3 of 3: Connect to the System's Local IP Address

Follow the steps below to confirm connectivity over a local network on a PC or Mac.

To connect using the system's local IP address:

1. Download and install the client software. To find the client software visit www.flir.com/security/pro, search for the model number of your product, click on your product in the search results, and click on the Downloads tab.

• PC Users: Download and install the Client Software for PC.
- Mac Users: Download and install the Client Software for Mac. Double click to extract the software. Drag the software to Applications.

1. Once installation is finished, double-click the FLIR Cloud™ Client icon ( ) from the desktop or Applications list.

2. Log into the Client Software using the Client Software user name (default: admin) and password (default: admin) and then click Login.

1. The client scans your LAN for connected systems. Check your system (a) and click Add (b).

1. Enter your new, secure password and click OK.

NOTE

If you are accessing your system for the first time, you must create a new password through your recorder, see 5.6 Step 6: Creating a New, Secure Password, page 9.

1. Click

1. Click and drag Default Group to the display window to open your cameras in live view.

Result

18.2 DDNS Setup—Access your System Remotely over the Internet

Setting up DDNS connectivity allows you to view your system from any computer or compatible mobile device with Internet access.

To set up remote connectivity with your system, you must:

1. Port forward the HTTP port (default: 80) and Client port (default: 35000) on your router to your system's IP address.
2. Create a DDNS account.
3. Enable DDNS on the system.
4. Test the remote connection by entering your DDNS address in the client software.

18.2.1 Step 1 of 4: Port Forwarding

You must port forward the HTTP port (default: 80) and Client port (default: 35000) on your router to your system's IP address before you can remotely connect to your system. There are several methods to port forward your router:

- Use the Auto Port Forwarding Wizard (PC only) to port forward the required ports (see www.flir.com/security/pro for details). For instructions, see the Auto Port Forward Wizard manual on www.flir.com/security/pro.

- Manually port forward the required ports on your router to your system's IP address by following your router manufacturer's instructions. For more information on port forwarding, see the reference guides on www.flir.com/security/pro.

NOTE

If the above ports are not forwarded on your router, you will not be able to access your system re

18.2.2 Step 2 of 4: Create a DDNS Account

To setup your free FLIR DDNS account:

1. In your browser, go to http://ddns.myddns-flir.com and click Create Account.

FLIR

Login
Create Account
Lost Password

1. Complete the Account Information fields with your personal information. Complete the Warranty Information with your purchase details (optional).

1. Complete the System Information fields:

- Product License: Select your product model from the Product License drop down menu (i.e. M6100 Series).

- - : Enter the MAC address of your system.

To find the MAC address, right-click to open the Quick Menu and click Info.

- URL Request: Choose a URL for your DDNS connection (i.e. your name, your company or business name, or anything of your choice).

1. Click Create New Account.
2. Your account information will be sent to you at the email Address you used in Step 2. You will need this information for remote access to your system. Record your information below:

Domain name/URL Request:
DDNS User Name:
Device DDNS password:

18.2.3 Step 3 of 4: Enable DDNS on the System

To enable DDNS in your System:

1. Right-click and click Main Menu. Enter the system password if prompted.

2. Click and then click Network>DDNS.

1. Check Enable.
2. Under Domain Name, enter the Domain Name/URL Request your received in the email after registering for DDNS.
3. Under User Name, enter your DDNS User Name.
4. Under Password, enter your DDNS Device password.
5. Click OK to save your settings.

NOTE

Please allow 10\~15 minutes for the DDNS servers to update with your new DDNS address before attempting to connect.

18.2.4 Step 4 of 4: Connect to the System's DDNS Address

To connect using the system's DDNS address:

1. Download and install the client software on a remote computer. To find the client software visit www.flir.com/security/pro, search for the model number of your product, click on your product in the search results, and click on the Downloads tab.

• PC Users: Download and install the Client Software for PC.
- Mac Users: Download and install the Client Software for Mac. Double click to extract the software. Drag the software to Applications.

1. Once installation is finished, double-click the FLIR Cloud™ Client icon) (from the desktop.

2. Log into the Client Software using the Client Software user name (default: admin) and password (default: admin) and then click Login.

1. Click Add Device.

1. Enter the following:

5.1. Check By IP/Domain to add a system using the DDNS address.
5.2. Device Name: Choose a name for your system of your choice.
5.3. IP/DDNS Address: Enter the Domain Name/URL Request you received in the email when you registered for DDNS followed by .myddns-flir.com.

NOTE

For example, if your Domain Name/URL Request is tomsmith, enter tomsmith.myddns-fir.com

5.4. Client Port: Enter the Client Port (default: 35000).
5.5. User Name: Enter the system User Name (default: admin).
5.6. Enter your new, secure password and click OK.

NOTE

If you are accessing your system for the first time, you must create a new password through your recorder, see 5.6 Step 6: Creating a New, Secure Password, page 9.

1. Click Add.

2. Click

then

1. Click and drag Default Group to the display window to open your cameras in live view.

Congratulations! You can now connect over the Internet to view and playback video on your computer.

RTSP Streaming (Advanced)

RTSP streaming allows you to stream video from a specific camera using a web address. It is an optional connectivity method used by 3rd party software applications.

NOTE

The instructions in this section are using VLC Media Player. VLC Media Player is a free software provided at www.videolan.org. FLIR cannot provide support for VLC Media Player or any other 3rd party software. Please contact the software vendor for technical support related to 3rd party software applications.

To connect to the video stream using VLC Media Player:

1. Open VLC Media Player.

2. Click Media>Open Network Stream.

1. Enter the RTSP address in the following format:

2. rtsp://:@:/cam/realmonitor?channel=&subtype=

3. : The user name of the system (default: admin).
4. : Your new, secure password.
5. : The IP address of the system.

NOTE

In order to view the RTSP stream over the Internet, you must port forward the RTSP port (default: 554) on your router to the system's IP address.

• : The RTSP port (default: 554) of the system.
• : The number of the channel you would like to stream from.
• : Enter 1 for the Sub Stream of the camera or 0 for the Main Stream. It is recommended to use the Sub Stream if connecting over the Internet.

The example below shows the correct format to connect to the Sub Stream on channel 1.

1. Click Play. The video stream will open in VLC Media Player.

If it does not connect, check the following:

• Check that the syntax on the RTSP address is correct.
• Make sure the system is connected to the network.
• If connecting over the Internet, make sure to use the remote IP address of the system and that the RTSP port is open.

Connecting a PTZ Camera (M6100 Series)

You can connect PTZ cameras (not included) to the system. You can use FLIR MPX or analog PTZ cameras with the system. FLIR MPX PTZ cameras can accept PTZ commands directly through the video cable. FLIR MPX PTZ cameras do not require wiring for RS485.

20.1 Connecting a PTZ Camera to the System

To connect an MPX PTZ camera to the system:

- Connect the camera video cable to one of the Video IN ports on the system. If you have an MPX PTZ camera, it will automatically be detected and can be controlled by the DVR.

To connect an analog PTZ camera to the system:

1. Connect the RS485 wires for analog PTZ cameras to the AB ports on the rear panel of the DVR. A is positive (+) and B is negative (-).

2. Right-click and click Main Menu. Enter the system user name (default: admin) and your new, secure password if prompted.

3. Click >Setting>Pan/Tilt/Zoom.

1. Under Channel, select the channel your PTZ camera is connected to.
2. Under Control Mode, select Serial. Configure the following settings for your PTZ camera:

NOTE

See the instruction manual for your PTZ camera for details on how to find the information below.

• Protocol: Select the camera's PTZ protocol (for example, Pelco P).
• Address: Enter your PTZ camera's address.
• Baud Rate: Enter the baud rate for your PTZ camera.
• Data Bits: Enter your PTZ camera's data bit setting.
• Stop Bit: Enter your PTZ camera's stop bit setting.

• Parity: Enter your PTZ camera's parity setting.

• Click OK. You can now control your PTZ camera using the system.

20.2 Controlling a PTZ Camera (Local DVR)

1. In Live View, double-click the channel that has the PTZ camera connected to open in full-screen.
2. Right-click and click Pan/Tilt/Zoom. Enter the system user name and password if prompted. The PTZ menu opens.
3. Use the on-screen PTZ controls to control the camera.

PTZ Controls

1. Direction keys: Click to pan and tilt the camera. Click SIT to stop the current action.

2. Mouse PTZ: Click to activate mouse PTZ mode. In mouse PTZ mode:

3. Click and drag to move the camera.

4. Use the scroll wheel to zoom in and out.

5. Right-click to exit and return to normal PTZ controls.

6. Zoom/Focus/Iris: Click +/- to adjust the zoom, focus, and iris.

7. Advanced controls: Click to open advanced PTZ controls.
8. Speed: Enter the PTZ speed.

20.3 Advanced PTZ Controls

Advanced PTZ controls can be used to save camera positions and cycle through various positions, and automate camera actions.

To open advanced PTZ controls:

- Click the arrow in the PTZ control window to open advanced controls.

Advanced PTZ controls overview:

1. No.: Select the number of the action you want to perform.
2. Not supported.
3. PTZ camera menu: Click to open the camera's OSD menu. This may not be supported on all camera models.
4. Preset: Click to call the selected preset.
5. Autopan: Click to start autopan. During autopan, the camera will continuously pan 360°.
6. Tour: Click to run the selected tour.
7. Flip: Click to flip the camera 180°.
8. Pattern: Click to run the selected pattern.
9. Reset: Click to move the camera to the home position.
10. Auto scan: Click to run the selected autoscan.
11. Aux: Click to open the aux menu, where you can set up Presets, Tours, Patterns, and Auto Scans.

20.3.1 Presets

Presets will save a camera position for quick retrieval.

To add presets:

1. Click to open the aux menu.

2. Click the Preset tab.

1. Enter the number of the preset you want to create under Preset.

2. Move the camera to the desired position and click Set.

To go to a preset:

- Under No., select the number of the preset you would like to go to and click

20.3.2 Tours

Tours will cycle through a set of presets.

To create a tour:

1. Click 📋 to open the aux menu.

2. Click the Tour tab.

1. Under Patrol No., select the tour you would like to configure.

2. Under Preset, select a preset you would like to add to the tour.

3. Click Add Preset.

4. Repeat steps 4 and 5 to add additional presets to the tour.

NOTE

Click Del Tour to clear all presets from a tour.

To run a tour:

- Under No., select the number of the tour you would like to go to and click

20.3.3 Pattern

Patterns automatically cycle the camera between two positions.

To create a pattern:

1. Click 🔍 to open the aux menu.

2. Click the Pattern tab.

1. Under Pattern, enter the pattern you would like to configure.
2. Move the camera into the desired start position and click Begin.
3. Move the camera into the desired end position and click End.

To run a pattern:

- Under No., select the number of the pattern you would like to go to and click

20.3.4 Auto Scan

An auto scan automatically cycles between a left and right point.

To create a new auto scan:

1. Click to open the aux menu.

2. Click the Border tab.

1. Move the camera into the desired left position and click Left.
2. Move the camera into the desired right position and click Right.

To run an auto scan:

- Click

Connecting Cameras to the Local Area Network (LAN)

The M6100 Series (8-channel and 16-channel) can support IP camera channels, in addition to the MPX/analog channels it already has. The 8-channel system can accommodate 4 additional IP camera channels and the 16-channel system can accommodate 8 additional IP camera channels. Since the system does not have PoE (Power over Ethernet), the cameras must be connected to the same Local Area Network (LAN) as the system and powered by a separate PoE switch (not included) or power adapter (not included).

Follow the steps below to enable IP cameras and add them over the network.

Prerequisites

• Connect the IP cameras to the same LAN as the system.
• Power the IP cameras via a PoE switch or power adapter.

Enabling additional IP camera channels in the system:

1. Right-click and select Main Menu.

2. Log in using the admin account (default User Name: admin and your new, secure password).

3. Click and then Cable Type.

4. Click the Add IP Cam button to add the additional IP camera channels.

1. Wait for the system to restart.

Adding cameras to the system:

1. Right-click and select Remote Device.

2. Log in using the admin account (default User Name: admin and your new, secure password).

3. Click Device Search. The system searches the network for compatible cameras.

1. Check the camera(s) you would like to add.
2. Click Add. The Status indicator turns green to show the camera is successfully connected.

NOTE

If the status indicator turns red, manufacturer as needed.

Update the camera user name, password, ports, and

1. Right-click to return to live view.

NOTE

You can also add a camera to a specific channel by hovering the mouse over an empty channel in split-screen view and clicking. Then double-click the camera you would like to add and right click to exit.

M6100 Series Hard Drive Installation

The system comes with a pre-installed 3.5" SATA hard drive. You can replace the hard drive with one up to a maximum size of 8TB.

22.1 Installing a Hard Drive

CAUTION

Make sure that the system is OFF and the power adapter is disconnected before removing/installing the hard drive.

To install the hard drive:

1. Insert hard drive screws (4x) on the hard drive and tighten them half way.

Close-up of a hand holding a green hard disk with blue screw fasteners, showing internal components and mounting points (no text or symbols visible)

1. Power off the system, and unplug all cabling from the system.

2. Remove the rear panel screws (4x) and side panel screws (1x on each side). Remove the cover.

Back view of a server rack with ports, connectors, and audio equipment (no visible text or labels)

1. Place the hard drive over the screw slots on the bottom of the system and then slide the hard drive into place. The SATA connectors on the hard drive should face the right side of the unit if looking at it from the rear.

Two views of an electronic device showing internal components and wiring, no visible text or symbols

Images may appear different depending on the model.

1. Connect the SATA power and data cable to the hard drive.

Interior view of a computer drive bay showing internal components like circuit board, capacitors, and memory drives (no readable text or symbols)

1. Turn the system over carefully. Tighten the hard drive screws (4x) to secure the hard drive.

Back view of a gray electronic device with a screwdriver inserted, showing ports and mounting holes (no visible text or symbols)

CAUTION

Hold the hard drive in place when turning the system over to prevent damage to the system.

1. Replace the cover and cover screws (6x).

NOTE

After installation, you must format the hard drive in order to use it with the system. See 22.3 Formatting Hard Drives, page 167.

22.2 Removing the Hard Drive

CAUTION

Make sure that the system is OFF and ALL power adapters have been disconnected before removing/installing the hard drive.

1. Power off the system, and unplug all cabling from the system.
2. Remove the rear panel screws (4x) and side panel screws (1x on each side). Remove the cover.

Back view of a computer interface with ports, connectors, and audio equipment (no visible text or labels)

1. Turn the system over and loosen the hard drive screws (4x), but do not remove them.

Exterior view of a gray server drive with ventilation slots and a screwdriver (no visible text or symbols)

1. Disconnect the SATA power and data cable from the hard drive.

Interior view of a computer drive bay showing internal components and wiring (no visible text or symbols)

1. Carefully turn the system over. Slide the hard drive and then lift it out of the system.

Two views of an electronic device showing internal components and wiring, no visible text or symbols

Images may appear different depending on the model.

1. Replace the cover and cover screws (6x).

NOTE

After installation, you must format the hard drive in order to use it with the system. See 22.3 Formatting Hard Drives, page 167.

22.3 Formatting Hard Drives

You must format hard drives before you may use them with the system.

CAUTION

Formatting the HDD erases all data on the hard disk. This step cannot be undone. System settings will not be erased.

To format the hard drive:

1. From the Main Menu, click ✕ and then click Storage>HDD Manager.

1. Select the hard dive you would like to format and then click Format. Click OK to confirm.
2. Click OK to save changes. The system will restart to complete the formatting process.

Troubleshooting

When a malfunction occurs, it may not be serious and can be corrected easily. The following describes the most common problems and solutions. Please refer to the following before calling FLIR Technical Support:

Error	Possible Causes Solutions
System is not receiving power, or is not powering up.	Cable from power adapter is loose or is unplugged.	Confirm that all cables are connected correctly.Confirm that the power adapter is securely connected to the back of the unit
	Power switch is set to OFF position.	Confirm that the power switch is in the ON position.
	Cables are connected, but system is not receiving sufficient power.	Confirm that the system is powered on (LED indicators on the front should be ON).If the unit is connected through a power bar or surge protector, try bypassing the bar and connecting the power directly to the wall outlet.Confirm that there is power at the outlet:Connect the power cable to another outlet.Test the outlet with another device (such as a lamp or phone charger).
Hard drive is not detected by the system.	Hard drive cables are loose or not properly connected.	Remove the housing and check that hard drive cables are firmly connected.
	There is no hard drive in the system.	Open the housing and install compatible hard drive. Make sure to format the drive after installing. For details, see 22 M6100 Series Hard Drive Installation, page 165.
Hard drive is full (0%) and the unit is no longer recording.	Overwrite is not enabled.	From the Main Menu, select >Setting>General. Select Overwrite under HDD Full and click OK.
There is no picture on monitor/TV after connecting it to the system.	Monitor/TV not detected by system.	Power off the monitor/TV and system. Power on the monitor/TV, and then power on the system.
	Input channel for system not selected on monitor/TV.	On the monitor/TV, select the input channel the system is connected to.
	Video cable is loose or has become disconnected.	Check the video cable connection to the system and monitor/TV.
Error Possible Causes Solutions
• Mouse not detected by system.	• Mouse cable is not firmly connected to the system.Mouse is not connected to the system.	• Firmly connect the mouse cable to one of the USB ports.
	• System needs to be reset •	Power off the system (disconnect power cable). Firmly connect a USB mouse to one of the USB ports. Reconnect the power cable to the DC 12V port on the rear panel.
• There is no picture on selected channels / camera picture is not being displayed.	• Camera cables are loose or have become disconnected.	• Check the camera video cable and connections.• Disconnect and reconnect the cable at the system and at the camera.• Try moving the camera to another channel or use another cable.
• The system beeps at startup.	• The beep at startup is normal.
• The system beeps during motion detection.	• Motion detection is enabled and the alarm buzzer is activated.	• Open the Main Menu andclick Event>Motion>Motion Detect. Uncheck Buzzer for each channel and click Apply.
• I am not receiving email notifications.	• Email notification is disabled.	• Ensure you have configured email notification. For details, see 14.3.5 Configuring Email Alerts, page 54.
	• Send Email setting not enabled in Event menu.	• Make sure that Send Email is enabled for any events you want to be notified of.

M6100 Series System Specifications

System

Operating System Linux (embedded)
Pentaplex Simultaneous view, record, playback, backup & re-mote monitoring
Number of Channels 8/16 channel
Additional IP Camera Channels 8 ch: 4	16 ch: 8

Inputs/Outputs

Video IN 8/16 × 1Vp-p, BNC
BNC Video OUT	No
VGA OUT Yes
HDMI Yes
Audio IN	Audio IN 1 channel (RCA), supports 2-way talk
Audio OUT Audio OUT 1 channel (RCA), supports 2-way talk
USB Port 1 at the back, 1 at the front
Alarm IN None
Alarm OUT	None
Video Output Resolution 8/16 ch: 4k
PTZ Control BNC-CVI + RS-485 Pelco D & P Protocol

Display

Live Display 8 ch: 1, 4, 8	16 ch: 1, 4, 8, 9, 16
Live Display Speed 8 ch: 240 NTSC, 200 PAL	16 ch: 480 NTSC, 400 PAL
OSD	ON/OFF
System Navigation	USB mouse, IR remote controller, front panel
Motion Area Setting	Fixed grid 396 (22x18) NTSC&PAL
Sensitivity Levels	100
Firmware Upgrade	Via USB device and network
User Authority	By user group
Time Synchronization	Auto time sync by NTP server

Recording

Video Compression	H.264+
Audio Compression	G.711
Recording Resolution	NTSC: 8MP(3840X2160), 4MP(2560×1440), 3MP (2304×1296), 1080p (1920×1080), 720p (1280×720), 960×480, 704×480, 352×480, 704×240, 352×240, 176×120PAL:8MP(3840X2160), 4MP(2560×1440), 3MP (2304×1296), 1080p (1920×1080), 720p (1280×720), 960×576, 704×576, 352×288, 176×144
Recording Frame Rate (FPS) NTSC:	8 ch: 56fps @ 8MP, 120fps @ 4MP/3MP, 240fps @ 1080p/720p/960H16 ch: 112fps @ 8MP, 240fps @ 4MP/3MP, 480fps @ 1080p/720p/960HPAL:8 ch: 56fps @ 8MP, 120fps @ 4MP/3MP, 200fps @ 1080p/720p/960H16 ch: 112fps @ 8MP, 240fps @ 4MP/3MP, 400fps @ 1080p/720p/960H
Recording Resolution Setting Per camera for different resolutions
Recording Quality Control	6 levels
Recording Schedule	By hour, by day, by recording mode, by motion, by alarm, by channel
Pre Recording Max. 30 Seconds
Post Recording Max. 5 Minutes / Min. 10 Seconds
Reliability Watch-Dog, auto-recovery after power failure
Covert Video Yes

Playback

Playback Channel Single channel or quad playback
Playback Speed Variable Max 4x
Playback Players Backup Player
Search By Time/Date, MD & Exact search (accurate to second)
Log Search Up to 1,000 lines for motion detected, configuration changes, connects/disconnects and video loss.
Audio Play	Yes

Storage & Archive

Storage	Up to 1 HDD (SATA)
Maximum Capacity	Up to 8TB
Backup Media	USB flash drive, HDD & network
Backup File Format	DAV, ASF, AVI, or MP4 file

Connectivity

Cloud Connection	FLIR CloudTM
Supported Operating Systems	WindowsTM, Mac OSX
Remote Software	FLIR CloudTM CMS Software (PC/Mac)
Email Notification	Text with snapshot
Instant Smart Phone & Tablet Support	FLIR CloudTM iPad®, iPhone®, AndroidTM apps
DDNS	Free FLIR DDNS
System Configuration	Full setup configuration over network
Ports	Programmable by User
Network Protocol HTTP, IPv4/IPv6, TCP/IP, UPNP, RTSP, UDP, SMTP,NTP, DHCP, DNS, PPPOE, DDNS, FTP, IP Filter
Network Interface 10/100-Base-TX, RJ-45
Network Speed Control 96Kb ~ 4096Kb/sec. per	camera

General

Power Consumption 8 ch: Approx. 10 watts (No	HDD Installed)
	16 ch: Approx. 15 watts (No HDD Installed)
Supply Voltage 8 ch: 100VAC-240VAC, 12VDC,	2A, 50/60Hz
	16 ch: 100VAC-240VAC, 12VDC, 3A, 50/60Hz
Unit Dimensions (W x D x H) 12.8 x 10 x 2.2" /	325 x 255 x 55mm
Unit Weight 3.3 lb / 1.5 kg (without HDD)
Operating Temperature 14° ~ 131° F / -10° ~ 55° C
Humidity 10 ~ 90% RH

Recording Resolution (Pixels) & Speed (FPS - Frames per second)

Model	FPS (NTSC/PAL)	720P1280x720	1080P1920x1080	4MP2560x1440	8MP3840X2160
8ch	Total 240 240 120		56
	Per channel	30 30	15	7
16ch	Total 480 480 240		112
	Per channel	30 30	15	7

As our products are subject to continuous improvement, FLIR Systems, Inc. and its subsidiaries reserve the right to modify product design, specifications, and prices without notice and without incurring any obligation. E&OE

This product has been certified and found to comply with the limits regulated by FCC, EMC, and LVD. Therefore, it is designated to provide reasonable protection against interference and will not cause interference with other appliance usage. However, it is imperative that the user follows the guidelines in this manual to avoid improper usage, which may result in damage to the product, electrical shock and fire hazard injury.

25.1 FCC/IC Notice

This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instruction, may cause harmful interference to radio communications.

However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception (which can be determined by turning the equipment on and off), the user is encouraged to try to correct the interference by one or more of the following measures:

1. Reorient or relocate the receiving antenna.
2. Increase the separation between the equipment and receiver.
3. Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
4. Consult the dealer or an experienced radio or television technician for assistance.

25.2 Modification

Any changes or modifications not expressly approved by the grantee of this device could void the user's authority to operate the device.

This product is fully compliant with the European Union Restriction of the Use of Certain Hazardous Substances in Electrical and Electronic Equipment ("RoHS") Directive (2002/95/EC). The RoHS directive prohibits the sale of electronic equipment containing certain hazardous substances such as lead, cadmium, mercury, and hexavalent chromium, PBB, and PBDE in the European Union.

Website

www.flir.com/security/pro

Technical Support

1-800-254-0632

Customer Service

1-866-344-4674

Copyright

© 2017, FLIR Systems, Inc.

All rights reserved worldwide. Names and marks appearing herein are either registered trademarks or trademarks of FLIR Systems and/or its subsidiaries. All other trademarks, trade names or company names referenced herein are used for identification only and are the property of their respective owners.

Legal disclaimer

Specifications subject to change without further notice. Camera models and accessories subject to regional market considerations. License procedures may apply. Products described herein may be subject to US Export Regulations. Please refer to [e-mail] with any questions.