L3H32AAE - IT Services HP - Free user manual and instructions

Product Type	IT Service - Installation and Startup for VMware vSphere with Operations Management
Brand	HP
Model	L3H32AAE
Service Packages	Package 1 (vSOM Standard), Package 2 (vSOM Enterprise/Enterprise Plus), Package 3 (Custom SOW)
Service Planning	Includes a remote planning meeting with an HP service specialist before delivery
Service Deployment - Package 1	Installation of 1 vCenter Server, 1 ESXi host, 1 VM, network/storage review, IP pool setup, vCOPS vApp deployment, basic adapter setup, basic vCOPS configuration
Service Deployment - Package 2	Installation of 1 vCenter Server, up to 4 ESXi hosts, up to 2 VMs, VM copies, DRS/DRP cluster, vCenter Server Appliance configuration, network/storage review, IP pool setup, vCOPS vApp deployment, basic adapter setup, basic vCOPS configuration
Customer Orientation Session	Post-installation session covering product usage and features
Service Limitations	Single product, single physical site, single contiguous event during HP business hours; no P2V migrations, no vMotion demonstration, no environment assessments
Eligibility Prerequisites	Proper licensing for VMware vSphere and vCenter Server, hardware prerequisites, configured shared storage and network, operating system licenses, external database if applicable
Customer Responsibilities	Schedule service within 90 days of purchase, ensure prerequisites met, provide access, designate contact, backup data, provide suitable work area
Ordering Information - Package 1	Fixed Care Pack: UORA3E; Flexible Care Pack: HA124A1#5V2
Ordering Information - Package 2	Fixed Care Pack: UORA1E; Flexible Care Pack: HA124A1#5TE
Ordering Information - Package 3	Hewlett-Packard Custom ESS SW Deployment SVC (SOW) – HJ898A1 or HJ898AE
Warranty	Covered under HP standard sales terms or customer purchase agreement
Additional Charges	Travel may apply; work outside scope may be charged on time and materials; if prerequisites not met, re-pricing possible

Frequently Asked Questions - L3H32AAE HP

What is included in Package 1 of the HP Installation and Startup Service?

Package 1 (vSOM Standard) includes installation of one vCenter Server, one ESXi host, creation of one virtual machine, network and storage review, IP pool setup (customer provides IPs), deployment of VMware vCenter Operations Manager Virtual Appliance (vCOPS vApp), setup of a basic adapter (custom adapters not included), and basic configuration of vCOPS with dashboard setup.

What is included in Package 2?

Package 2 (vSOM Enterprise/Enterprise Plus) includes installation of one vCenter Server, up to four ESXi hosts at a single site, up to two different VMs, two copies of one VM on each ESXi host, configuration of a sample DRS/DRP cluster, SKU-specific vCenter Server Appliance configuration, network and storage review, IP pool setup, vCOPS vApp deployment, basic adapter setup, and basic vCOPS configuration.

What is Package 3?

Package 3 is a custom Statement of Work (SOW) service called HP Custom ESS SW Deployment SVC. It goes beyond Packages 1 and 2 and may include environment assessments, virtualization consulting, or custom installation customized to the customer's needs.

What are the prerequisites for this service?

The customer must be properly licensed for VMware vSphere and vCenter Server, meet hardware prerequisites, have configured shared storage and networks according to VMware documentation, have appropriate OS licenses, and set up an external SQL database if using one.

How long do I have to schedule the service after purchase?

The customer must contact an HP service specialist within 90 days of purchase to schedule the service. Failure to do so may result in re-pricing.

What is the customer orientation session?

After installation, an HP service specialist conducts an orientation session on product usage and features, and answers questions. This session is completed on the same day as the installation.

Are custom adapters included in the service?

No, only basic adapter setup is included. Custom adapters are not part of the service and would require a separate custom SOW (Package 3).

What is not included in this service?

Excluded items include: environment assessments, consulting, P2V migrations, vMotion demonstration, installation on hardware not covered by HP warranty or maintenance, services due to unauthorized modifications, external causes, and any services not clearly specified in the document.

Can this service be used for multiple sites?

No, this service is limited to a single product at a single physical site. Multiple engagements or longer periods require additional cost and a custom SOW.

How can I order this service?

You can order using the part numbers listed: Package 1: UORA3E (Fixed Care Pack) or HA124A1#5V2 (Flexible Care Pack); Package 2: UORA1E (Fixed) or HA124A1#5TE (Flexible); Package 3: HJ898A1 or HJ898AE. Contact HP sales or visit www.hp.com/services/carepack.

USER MANUAL L3H32AAE HP

HP Installation and Startup Service for VMware vSphere with Operations Management

HP Services

HP Installation and Startup Service for VMware vSphere with Operations Management provides a pre-installation session with an HP service specialist, installation and basic configuration of VMware vSphere with Operations Management, and an orientation session to help familiarize your organization with the product's functionality.

To help you match your deployment needs with VMware vSphere with Operations Management software, HP Installation and Startup Service for VMware vSphere with Operations Management is available in the following packages:

• Package 1 - VMware vSphere with Operations Management (vSOM) Standard
• Package 2 - VMware vSphere with Operations Management (vSOM) Enterprise or Enterprise Plus
• Package 3 - HP Custom ESS SW Deployment SVC – Statement of Work-based service that may include environment assessments, virtualization consulting, or custom installation and startup beyond what is included in Package 1 or 2.

Each service package includes a scheduled remote planning meeting (before scheduled service delivery time), with an HP service specialist to prepare for the installation and deployment of the software package, basic configuration of the software, and a customer orientation session. See the 'Service planning' section for details on the service deliverables.

Service benefits

• Installation and startup (initial configuration) by an HP technical specialist
- Availability of an HP service specialist to answer basic questions during the delivery of this service
- Delivery of the service at a mutually scheduled time convenient to your organization
• Verification prior to installation that all service prerequisites are met

Service feature highlights

• Service planning
• Service deployment
- Customer orientation session

Service features

Table 1. Service features
Feature Delivery specifications

Service planning

Prior to the service delivery, an HP service will plan all the necessary activities, including the identification of any prerequisites, and schedule the delivery of the service at a time mutually agreed upon by HP and the Customer, which shall be during local HP standard business hours, excluding HP holidays, unless otherwise agreed by HP. Any services provided outside of HP standard business hours may be subject to additional charges.

Service deployment

Service deployment for vSOM (VMware vSphere with Operations Manager Installation and Startup) includes the following:Package 1 – VMware vSphere with Operations Management (vSOM) Standard:Installation of one (1) vCenter Server Software on a dedicated serverInstallation of one (1) ESXi host at a single customer locationCreation and configuration of one (1) virtual machine (VM)Review network configurationReview storage connection configurationSetup of IP pool – Customer must provide IPsDeployment of VMware vCenter Operations Manager Virtual Appliance (vCOPS vApp)Setup of a basic adapter (does not include setup of custom adapters)Basic configuration of vCOPS and vCOPS dashboard setup

- Package 2 – VMware vSphere with Operations Management (vSOM) Enterprise or Enterprise Plus:

- Installation of one (1) vCenter Server Software on a dedicated server

- Installation of up to four (4) ESXi servers at a single Customer location

- Creation and configuration of up to two (2) different VMs

- Creation of up to two (2) copies of one of the configured VMs on each ESXi server

- Configuration of a sample VMware Distributed Resource Scheduler and Distributed Power Management (DRS and DPM) cluster

- SKU-specific configuration of vCenter Server Appliance (configuring data center, cluster, adding hosts)

– Review network configuration

– Review storage connection configuration

- Setup of IP pool – Customer must provide IPs

- Deployment of VMware vCenter Operations Manager Virtual Appliance (vCOPS vApp)

- Setup of a basic adapter (does not include setup of custom adapters)

- Basic configuration of vCOPS and vCOPS dashboard setup

HP will run the appropriate installation verification tests (IVTs) required for this service:

- Verify vApp Virtual Appliance Management Interface (VAMI)

- Verify database connectivity (using 'test' button to validate the database connection during installation)

- Verify network and firewall settings

- Verify vCOPS Collector and basic adapter status

- Verify connection to vCenter

- Verify metrics collection

- Verify dashboards and population of data

Customer orientation session

Upon completion of the installation, the HP service specialist will conduct an orientation session on product usage and features, and will be available to answer questions, as appropriate. This session is completed in same day the installation is completed.

Service limitations

• Customer environment assessments and consulting are not included as part of this service
• This service is limited to a single product at a single physical site.
  • The service is delivered as a single, contiguous event during HP standard business hours, excluding HP holidays. Environments that require multiple engagements over a longer period of time are not included with this service and are available at additional cost. Services outside the scope of the deliverables of this service may be performed as a custom service based on a separate Statement of Work (Package 3).
• Physical-to-virtual (P2V) migrations are not included as part of this service and are available separately as a custom service based on a separate Statement of Work
• VMware vMotion will not be demonstrated as part of the VMware vSphere Installation and Startup Services (standard installation only).
• VMware vSphere has certain features that require VMware vCenter Server to be installed (for Standard installation only) These features include but are not limited to:

- VMware Update Manager

- High Availability (HA)

- vMotion

– Distributed Resource Scheduler (DRS) and

- Distributed Power Management (DRM)

Service eligibility

Customers are eligible for the delivery of this service if they meet the following prerequisites:

• The Customer must be properly licensed for the VMware vSphere product to be installed
• The Customer must be properly licensed and meet the product prerequisites for VMware vCenter Server
• The Customer must meet the hardware prerequisites for the VMware vSphere product to be installed
• Customer shared storage must be configured properly in accordance with the product documentation, and configuration must be completed in advance of HP's delivery of this service.
• Customer networks must be configured properly in accordance with the product documentation, and configuration must be completed in advance of HP's delivery of this service
• For VMware vSphere, the Customer will need to satisfy the network requirements according to the VMware vSphere product documentation in order to achieve vMotion functionality
• The Customer must have the appropriate operating system licenses
• Configured Database - if using external SQL server, it must be setup prior to installation.

Customer responsibilities

The Customer will:

Contact an HP service specialist within 90 days of date of purchase to schedule the delivery of the service

Ensure that all service prerequisites as identified in the 'Service eligibility' section have been met

Uncrate products and place the boxes in the immediate location where the installation service will take place

Designate a person from the Customer's staff who, on behalf of the Customer, will grant all approvals; provide information; ensure that all hardware, firmware, and software that the HP service specialist will need in order to deliver this service are available and that software products are properly licensed; and otherwise be available to assist HP in facilitating the delivery of this service

Adhere to licensing terms and conditions regarding the use of any HP service tools used to facilitate the delivery of this service, if applicable

Be responsible for all data backup and restore operations

Provide a suitable work area for delivery of the service, including access to an outside telephone line, power, and any network connections required

Allow HP full and unrestricted access to all locations where the service is to be performed

General provisions/Other exclusions

HP reserves the right to charge, on a time and materials basis, for any additional work over and above the service package pricing that may result from work required to address service prerequisites or other requirements that are not met by the Customer.

HP reserves the right to re-price this service if the Customer does not schedule and provide for subsequent delivery within 90 days of purchase.

HP's ability to deliver this service is dependent upon the Customer's full and timely cooperation with HP, as well as the accuracy and completeness of any information and data the Customer provides to HP.

Travel charges may apply; please consult your local office

Activities such as, but not limited to, the following are excluded from this service:

• Service deployment on hardware not covered by an HP warranty or service maintenance contract
• Service deployment on hardware covered by a third-party maintenance contract
- Services that, in the opinion of HP, are required due to unauthorized attempts by non-HP personnel to install, repair, maintain, or modify hardware, firmware, or software
• Service required due to causes external to the HP maintained hardware or software
- Any services not clearly specified in this document

Ordering information

This service can be ordered using the following service part number(s):

Package 1 - VMware vSphere with Operations Management (vSOM) Installation & Startup Service – Standard

UORA3E - Fixed Care Pack, HA124A1#5V2 - Flexible Care Pack

Package 2 - VMware vSphere with Operations Management (vSOM) Installation & Startup Service - Enterprise or Enterprise Plus

UORA1E - Fixed Care Pack, HA124A1#5TE - Flexible Care Pack

Custom Statement of Work (SOW) Service:

Package 3 - Custom Deployment Statement of Work – HP Custom ESS SW Deployment SVC (Statement of Work) – HJ898A1 or HJ898AE

For more information

For more information on HP Services, contact any of our worldwide sales offices or visit one of the following websites:

HP Support Services: www.hp.com/services/support

HP Care Pack Services: www.hp.com/services/carepack

© Copyright 2014 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty or condition, express or implied, in fact or in law. HP shall not be liable for technical or editorial errors or omissions contained herein.

This data sheet is governed by HP's current standard sales terms or, if applicable, the Customer's purchase agreement with HP.