DP1310 - Charging stand BENQ - Free user manual and instructions

Product Type	USB-C Hybrid Docking Station
Model	DP1310
Dimensions (W x D x H)	156 x 103 x 40 mm
Weight	550 g
Power Adapter Input	110-240 V AC, 47-63 Hz
Power Adapter Output	20 V DC, 9 A (180 W)
Host Connection	USB-C 3.2 Gen2 (10 Gbps, PD 100W charging)
Video Outputs	HDMI 2.1 (OUT 1), HDMI 2.0 (OUT 2), DisplayPort 1.2 (OUT 3)
Video Input	HDMI 2.1 (IN)
Max Single Display Resolution	8K @ 60 Hz (via HDMI 2.1 OUT 1)
Max Triple Display Resolution	4K @ 60 Hz each
USB Ports (Front)	1x USB-C 3.2 Gen2 (10 Gbps, PD 36W), 2x USB-A 3.2 Gen2 (10 Gbps, BC1.2 7.5W)
USB Ports (Rear)	1x USB-A 3.2 Gen2 (10 Gbps, BC1.2 7.5W), 2x USB-A 2.0 (480 Mbps)
Ethernet	Gigabit RJ-45 (10/100/1000 Mbps)
Audio	3.5 mm combo audio jack (IN/OUT, OMTP & CTIA compatible)
LED Indicator	White (standby), Blue (USB-C connected), Green (HDMI 2.1 IN connected)
Operating System Support	Windows 10+, macOS 11.5+, Linux Ubuntu 14.04+, Android 5.0+, ChromeOS R55+
Operating Temperature	0°C to 40°C (32°F to 104°F)
Storage Temperature	-20°C to 60°C (-4°F to 140°F)
Included Accessories	DP1310 dock, USB-C cable (1m), HDMI 2.1 cable, 180W power adapter & power cord, quick start guide
Maintenance	Clean with a soft, dry cloth; avoid liquids and abrasives
Safety Precautions	Use only the provided power adapter; do not expose to moisture or high temperatures; unplug before cleaning
Spare Parts & Repairability	No user-serviceable parts; contact BenQ support for assistance

Frequently Asked Questions - DP1310 BENQ

How do I power on the DP1310 dock?

Press and hold the round power button on the front for three seconds. The LED indicator will turn solid white once powered on.

Why is my laptop not charging or charging slowly via the dock?

Ensure you are using the provided 180W power adapter and that the dock is powered on (long press power button). Also verify that your laptop's USB-C port supports Power Delivery.

How can I connect multiple external displays?

Connect up to three displays using the HDMI 2.1 (OUT 1), HDMI 2.0 (OUT 2), and DisplayPort 1.2 (OUT 3) ports. You must install the DisplayLink driver from benqurl.biz/dock-driver for multi-display support.

What is the maximum resolution supported?

Single display up to 8K @ 60Hz via HDMI 2.1 OUT 1. For dual or triple displays, each can run at 4K @ 60Hz.

How do I switch the input source on the main display?

Press the round button on the front. The LED turns blue for USB-C input and green for HDMI 2.1 input. The button toggles between the two sources.

What should I do if the Ethernet port is not working?

Update the DisplayLink driver from the official website. Check that the LAN cable is securely connected; the port LEDs should show solid green and blinking yellow. Try a different cable if needed.

Can I use my own HDMI or USB-C cable?

It is recommended to use the provided BenQ HDMI 2.1 and USB-C cables for best performance. The HDMI cable is certified for 48 Gbps, and the USB-C cable supports 20 Gbps, 100W PD, and 4K 60Hz.

Why is the 3.5mm audio jack not producing sound?

The audio port only works with the USB-C IN source (laptop). Check that your laptop's audio output is set to BenQ DP1310 Audio in system settings. For HDMI IN sources, use the display's speakers or audio output.

How do I download or update the DisplayLink driver?

Go to benqurl.biz/dock-driver to download the latest driver. On Windows 11+, auto-update is supported via Microsoft Store; for other systems, manual download is required.

My display shows a black screen when connected. What can I do?

Check connections, ensure your laptop's USB-C port supports DisplayPort Alt Mode, install/update the DisplayLink driver, and use the provided cables. Also verify you have selected the correct input source via the button.

USER MANUAL DP1310 BENQ

Copyright and disclaimer

Copyright

Copyright 2023 BenQ Corporation. All rights reserved. No part of this publication may be reproduced, transmitted, transcribed, stored in a retrieval system or translated into any language or computer language, in any form or by any means, electronic, mechanical, magnetic, optical, chemical, manual or otherwise, without the prior written permission of BenQ Corporation.

Disclaimer

BenQ Corporation makes no representations or warranties, either expressed or implied, with respect to the contents of this document. BenQ Corporation reserves the right to revise this publication and to make changes from time to time in the contents thereof without obligation to notify any person of such revision or changes.

This document aims to provide the most updated and accurate information to customers, and thus all contents may be modified from time to time without prior notice. Please visit the website for the latest version of this document.

HDMI trademark disclaimer

The terms HDMI and HDMI High-Definition Multimedia Interface, and the HDMI Logo are trademarks or registered trademarks of HDMI Licensing Administrator, Inc. in the United States and other countries.

HDMI®

HIGH-DEFINITION MULTIMEDIA INTERFACE

Product support

This document aims to provide the most updated and accurate information to customers, and thus all contents may be modified from time to time without prior notice. Please visit the website for the latest version of this document and other product information. Available files vary by model.

1. Make sure your computer is connected to the Internet.
2. Visit the local website from Support.BenQ.com. The website layout and content may vary by region/country.

Search for your model's user manual and related document.

Servicing

• If misuse or other accident occurs, contact qualified service personnel for servicing.
• Contact your place of purchase or visit the local website from Support.BenQ.com for more support.

Table of contents

Copyright and disclaimer ....i

Product support......ii

Overview ....1

Package contents....1

Compatibility....1

Port overview....2

Setting up your docking station 3

1. Installing DisplayLink® driver....3

2. Connecting displays....3

Supported max resolution ....4

1. Connecting dual inputs....4

2. Powering on/off....5

LED indicator 5

1. Switching input source....5

Other ports....6

USB-C 3.2....6

USB-A 3.2....6

USB-A 2.0....6

Ethernet....7

Audio in & out....7

Product information......8

Specifications 8

Troubleshooting 10

Charging & power issue....10

Internet issue....10

Cable issue....11

DisplayLink issue....11

Audio issue....11

Video issue....12

Overview

Package contents

DP1310 USB-C Hybrid Dock (with rubber feet)

BenQ HDMI 2.1 cable BenQ USB-C cable

Power adapter Power cord

Quick start guide Marketing card Safety statements Warranty card

Compatibility

Operating system requirements:

• Windows: 10+
• macOS: 11.5+
  • Linux: Ubuntu 14.04+
• Android: 5.0+
• ChromeOS: R55 Build+

Port overview

Front view

1. USB-A 3.2 Gen2

10Gbps with BC1.2 7.5W charging

1. USB-C 3.2 Gen2

10Gbps with PD 36W charging

1. 3.5 mm audio jack (IN & OUT)

2. Status indicator

See LED indicator on page 5 for details.

1. Power & source switch button

See Powering on/off on page 5 and Switching input source on page 5 for details.

Rear view

graph LR
    A["LAN"] --> B["DP OUT 3"]
    B --> C["HDMI 2.1 IN"]
    C --> D["USB-C IN"]
    D --> E["DC IN"]
    style A fill:#f9f,stroke:#333
    style B fill:#bbf,stroke:#333
    style C fill:#bfb,stroke:#333
    style D fill:#ffb,stroke:#333
    style E fill:#cfc,stroke:#333

1. USB-A 2.0

480Mbps (for keyboard & mouse)

1. USB-C 3.2 Gen2 (IN)

10Gbps with PD 100W charging

1. Gigabit Ethernet 11. HDMI 2.0 (OUT 2)

2. DisplayPort 1.2 (OUT 3) 12. HDMI 2.1 (OUT 1)

3. HDMI 2.1 (IN) 13. DC-IN

Setting up your docking station

Follow the steps below to finish the initial set up or learn how to set up the dock through video guide.

1. Installing DisplayLink® driver

Go to benqurl.biz/dock-driver to download the latest DisplayLink driver. Follow the website guide to complete your installation.

Note

You must download the driver in order to display up to three displays.

2. Connecting displays

You can add up to three external displays to this docking station, which features two HDMI out ports and one DP out port. Among the three out ports, only HDMI 2.1 (OUT 1) port can receive two input sources and toggle between sources with one button click.

graph LR
    A["LAN"] --> B["DP OUT 3"]
    B --> C["OUT 2 HDMI"]
    C --> D["HDMI 2.1 IN"]
    D --> E["OUT 1 HDMI 2.1 OUT 1"]
    E --> F["USB-C IN"]
    F --> G["DC IN"]
    style A fill:#f9f,stroke:#333
    style B fill:#ccf,stroke:#333
    style C fill:#cfc,stroke:#333
    style D fill:#fcc,stroke:#333
    style E fill:#cff,stroke:#333
    style F fill:#ffc,stroke:#333
    style G fill:#cfc,stroke:#333

Step 1 Connect your primary display to the HDMI 2.1 (OUT 1) port with the provided BenQ HDMI cable.

graph TD
    A["Out 1"] --> B["Device"]
    B --> C["USB-C IN"]
    C --> D["Output"]
    D --> E["USB-C IN"]
    E --> F["Output"]
    subgraph Out 1
        G["HDMI 2.1 IN"] --> H["Device"]
        I["USB-C IN"] --> J["Device"]
    end
    subgraph Out 2
        K["HDMI 2.1 IN"] --> L["Device"]
        M["USB-C IN"] --> N["Device"]
    end
    G --> O["USB-C IN"]
    I --> P["USB-C IN"]
    J --> Q["USB-C IN"]
    style G fill:#90EE90,stroke:#333
    style I fill:#90EE90,stroke:#333
    style J fill:#90EE90,stroke:#333
    style K fill:#90EE90,stroke:#333
    style L fill:#90EE90,stroke:#333
    style M fill:#90EE90,stroke:#333
    style N fill:#90EE90,stroke:#333

Step 2 Connect your secondary displays to the HDMI (OUT 2) and DP (OUT 3) ports.

graph TD
    A["Computer 1"] -->|OUT 2 OUT 3| B["Server"]
    C["Computer 2"] -->|OUT 2 OUT 3| B
    B --> D["DP OUT 3"]
    B --> E["HDMI"]
    D --> F["LAN"]
    D --> G["F-4"]
    E --> H["HDMI 2.1 IN"]
    E --> I["HDMI 2.1 OUT 1"]
    I --> J["USB-C IN"]
    J --> K["DC IN"]
    L["USB-C IN"] --> I

Supported max resolution

Output	HDMI 2.1(OUT 1)	HDMI 2.0(OUT 2)	DP 1.2(OUT 3)
Input HDMI 2.1	USB-C USB-C USB-C
Single display	8K 60Hz 4K 60Hz --
	-- 4K 60Hz -
	--- 4K 60Hz
Dual displays	8K 60Hz 4K 60Hz 4K 60Hz -
	8K 60Hz 4K 60Hz - 4K 60Hz
	-- 4K 60Hz 4K 60Hz
Triple displays	8K 60Hz 4K 60Hz 4K 60Hz 4K 60Hz

3. Connecting dual inputs

graph TD
    A["User"] --> B["Device 1"]
    B --> C["LAN"]
    C --> D["DP OUT 2 HDM"]
    D --> E["Output"]
    F["User"] --> G["Device 2"]
    G --> H["USB-C IN"]
    H --> I["Device 3"]
    I --> J["USB-C IN"]
    J --> K["Device 4"]
    K --> L["Device 5"]
    L --> M["Device 6"]
    M --> N["Device 7"]
    N --> O["Device 8"]
    O --> P["Device 9"]
    P --> Q["Device 10"]
    Q --> R["Device 11"]
    R --> S["Device 12"]
    S --> T["Device 13"]
    T --> U["Device 14"]
    U --> V["Device 15"]
    V --> W["Device 16"]
    W --> X["Device 17"]
    X --> Y["Device 18"]
    Y --> Z["Device 19"]
    Z --> AA["Device 20"]
    AA --> AB["Device 21"]
    AB --> AC["Device 22"]
    AC --> AD["Device 23"]
    AD --> AE["Device 24"]
    AE --> AF["Device 25"]
    AF --> AG["Device 26"]
    AG --> AH["Device 27"]
    AH --> AI["Device 28"]
    AI --> AJ["Device 29"]
    AJ --> AK["Device 30"]
    AK --> AL["Device 31"]
    AL --> AM["Device 32"]
    AM --> AN["Device 33"]
    AN --> AO["Device 34"]
    AO --> AP["Device 35"]
    AP --> AQ["Device 36"]
    AQ --> AR["Device 37"]
    AR --> AS["Device 38"]
    AS --> AT["Device 39"]
    AT --> AU["Device 40"]
    AU --> AV["Device 41"]
    AV --> AW["Device 42"]
    AW --> AX["Device 43"]
    AX --> AY["Device 44"]
    AY --> AZ["Device 45"]
    AZ --> BA["Device 46"]
    BA --> BB["Device 47"]
    BB --> BC["Device 48"]
    BC --> BD["Device 49"]
    BD --> BE["Device 50"]
    BE --> BF["Device 51"]
    BF --> BG["Device 52"]
    BG --> BH["Device 53"]
    BH --> BI["Device 54"]
    BI --> BJ["Device 55"]
    BJ --> BK["Device 56"]
    BK --> BL["Device 57"]
    BL --> BM["Device 58"]
    BM --> BN["Device 59"]
    BN --> BO["Device 60"]
    BO --> BP["Device 61"]
    BP --> BQ["Device 62"]
    BQ --> BR["Device 63"]
    BR --> BS["Device 64"]
    BS --> BT["Device 65"]
    BT --> BU["Device 66"]
    BU --> BV["Device 67"]
    BV --> BW["Device 68"]
    BW --> BX["Device 69"]
    BX --> BY["Device 70"]
    BY --> BZ["DC IN"]

Step 1 Connect your gaming console or PC to the HDMI 2.1 IN port with a HDMI cable.

Step 2 Connect your laptop to the USB-C IN port with the provided BenQ USB-C cable. The USB-C port provides charging up to 100W for your laptop.

4. Powering on/off

Step 1 Plug one end of the provided adapter into the DC-IN port and the other into a power outlet.

graph LR
    A["USB 4.11"] --> B["OUT 2 HDMI"]
    B --> C["USB 31 In"]
    C --> D["USB 21 In"]
    D --> E["USB-C In"]
    E --> F["DC In"]
    G["LAN"] --> H["Out 3"]
    H --> I["HDMI"]
    I --> J["USB 31 In"]

Step 2 Press the power button at the front for three seconds to power on.

LED indicator

LED behavior Status description
Off Powered off
Flashing white Powering on/off
Solid white Standby
Flashing blue Searching for USB-C IN source (e.g. laptop)
Solid blue Connected to USB-C IN source (e.g. laptop)
Flashing green Searching for HDMI 2.1 IN source (e.g. gaming console/PC)
Solid green Connected to HDMI 2.1 IN source (e.g. gaming console/PC)

5. Switching input source

Press the round button to switch the input source of your main display (OUT1). Once the source is switched to USB-C, the LED turns blue. When switching to HDMI 2.1, the LED turns green.

Other ports

USB-C 3.2

Connect any USB-C compatible devices to the USB-C 3.2 port. The port provides 36W charging and data transfer speeds of 10 Gbps.

USB-A 3.2

The product features a total of three USB-A 3.2 ports, supporting 7.5W charging and data transfer speeds of 10 Gbps.

USB-A 2.0

Connect your keyboard & mouse to the USB-A 2.0 port. The port supports data transfer speeds of 480 Mbps.

graph LR
    A["480 Mbps"] --> B["LAN"]
    B --> C["USB 1"]
    B --> D["USB 2"]
    B --> E["USB-C"]
    C --> F["USB 3"]
    D --> G["USB 4"]
    E --> H["USB-C"]
    F --> I["DC IN"]

Ethernet

Connect a router to the LAN port, which supports speeds of 10/100/1000 Mbps.

graph LR
    A["Router"] --> B["LAN"]
    B --> C["USB 1"]
    C --> D["USB 2"]
    D --> E["USB 3"]
    E --> F["USB 4"]
    F --> G["USB 5"]
    G --> H["USB 6"]
    H --> I["USB 7"]
    I --> J["USB 8"]
    J --> K["USB 9"]
    K --> L["USB 10"]
    L --> M["USB 11"]
    M --> N["USB 12"]
    N --> O["USB 13"]
    O --> P["USB 14"]
    P --> Q["USB 15"]
    Q --> R["USB 16"]
    R --> S["USB 17"]
    S --> T["USB 18"]
    T --> U["USB 19"]
    U --> V["USB 20"]

Audio in & out

Connect a headset, microphone or other audio devices to the audio port.

Product information

Specifications

Model name DP1310
Dimension & Weight
Dimension (mm)	156 x 103 x 40 (mm)
Weight	550 g
Power
AC input	110V-240V ~ 47Hz-63Hz
DC output	20V/9A, 180W
Connect to Host
USB-C Connector (10Gbps, PD 100W charging) | Rear	1
HDMI Connector (HDMI 2.1, backward compatible with HDMI 2.0 and earlier ver.) | Rear	1
Video output
HDMI 2.1 (OUT 1) | Rear	1
HDMI 2.0 (OUT 2) | Rear	1
DisplayPort 1.2 (OUT 3) | Rear	1
Audio
3.5mm Audio Jack (IN/OUT) compatible with OMTP & CTIA | Front	1
Networking
Gigabit Ethernet RJ-45 (10/100/1000M) | Rear	1
USB to Devices
USB-C Connector (10Gbps, PD36W charging) | Front	1
USB-A Connector (10Gbps, BC1.2 7.5W charging) | Front	2
USB-A Connector (10Gbps, BC1.2 7.5W charging) | Rear	1
USB-A Connector (480Mbps for Keyboard & Mouse) | Rear	2
Requirement
System Windows: 10+	macOS: 11.5+Linux: Ubuntu 14.04+Android: 5.0+ChromeOS: R55 Build+
Operation Temperature	0°C to 40°C (32°F to 104°F)
Storage Temperature	-20°C to 60°C (-4°F to 140°F)

Model name DP1310

In the Box

beCreatus DP1310 USB-C Hybrid Dock	1
USB-C Cable	1 (1m, 3.28 ft.)
HDMI 2.1 Cable	1
180W Power Adapter & Power Cable	1

Notes

Specifications and functions are subject to change without notice

Troubleshooting

If your problems remain after checking this manual, please visit the local website from Support. BenQ.com for more support and local customer service.

Charging & power issue

Problem Solution
DP1310 can't be turned on.	If the product cannot be turned on, try the following:Use the attached power adapter & power cordDP1310 is equipped with 180W power adapter. In order to optimize the performance of the product, use the power adapter and power cord in the box and plug the power cord to a power outlet.Power on the productLong press the round power button at the front of the product for three seconds to power on.
Why isn't DP1310 charging my laptop? Why is it charging so slowly?	If your docking station is not charging your laptop or is charging in slow speed, try the following:Use the provided power adapter & power cordDP1310 is equipped with 180W power adapter. Adapters of other brands may not support charging DP1310 at its maximum capacity. In order to optimize the performance of the product, use the power adapter and power cord in the box and plug the power cord to a power outlet.Power on the productTo use DP1310 to charge your laptop, long press the round power button at the front of DP1310 for three seconds to power on. The LED at the front of the product will light up.Check the spec of the USB-C port on your laptopNot every laptop supports charging through USB-C port. Check if your connected laptop supports Power Delivery via USB-C port and verify which USB-C port (if more than one) supports Power Delivery.

Internet issue

Problem Solution

What should I do if the dock's Ethernet port is not working?

If your laptop cannot be connected to the Internet through the Ethernet port of BenQ DP1310, try the following:Update your DisplayLink DriverGo tohttps://benqurl.biz/dock-driverto download the latest DisplayLink Driver for your docking station.Checking the Ethernet port and the connected LAN cableEnsure that the LAN cable is connected firmly to the Ethernet port. The two LEDs from the port should light up solid green and blinking yellow. If not, try with a different LAN cable to see if the issue persists.

Cable issue

Problem Solution

Is there any difference between the provided HDMI & USB-C cable and the ordinary ones? Why should I use them?

• HDMI cable
  The provided BenQ HDMI cable is certified by the HDMI Licensing Administrator, Inc. to comply with HDMI 2.1, supporting up to 48 Gbps transmission speed. To enjoy the best display performance, make sure to use the provided HDMI 2.1 cable if your input source such as PS5, Xbox Series X/S supports HDMI 2.1.
• USB-C cable
  The provided BenQ USB-C cable is the USB 3.2 series cable that supports up to 20 Gbps transfer speed, 100W power delivery and 4K 60Hz display performance. Make sure to use the provided cable for the best product experience.

DisplayLink issue

Problem Solution

How can I download/update/delete DisplayLink Driver for the dock?

See below to learn how to download, update or delete DisplayLink Driver:

• Download DisplayLink Driver
  Go to the following URL to download the driver: https://benqurl.biz/dock-driver.
• Update DisplayLink Driver
  DisplayLink Driver supports auto update through Microsoft Store for Windows 11 or later. If your auto update fails, check whether it's blocked by your firewall. Auto update is not available for Windows 10 and earlier version or macOS.
• Delete DisplayLink Driver
  Learn how to delete the driver.

Audio issue

Problem Solution

3.5 mm audio port is not working.

The audio port of DP1310 only receives audio from the USB-C IN port, which is normally connected to your laptop. If no sound is heard from your 3.5 mm audio device (e.g. headphone or headset) connected to the product's audio port, try the following:

• Audio for USB-C IN port

Ensure that the audio output source on your laptop is set to BenQ DP1310 Audio.

A. Windows: Click the sound icon in the toolbar and choose BenQ DP1310 Audio in the drop-down menu.

B. macOS: Click the Control Center icon in the menu bar and select Sound. Choose BenQ DP1310 Audio as the audio output.

• Audio for HDMI 2.1 IN port

To play audio of a gaming console or PC connected to the HDMI 2.1 IN source, use the display's built-in speakers or connect your audio device to the display.

Video issue

Problem Solution

Why is my display showing black screen when connecting through DP1310?

If you experience one or more black screen when connecting your laptop with DP1310, try the following:• ConnectionMake sure you've connected the product and your devices correctly, see Connecting displays on page 3 & Connecting dual inputs on page 4.• LaptopEnsure that the USB-C port of your laptop supports DisplayPort Alt Mode (DP Alt Mode) or try to connect using another laptop that supports DP Alt Mode.• DriverMake sure you've download the latest driver from DisplayLink.• CableThe quality of cable is highly related to the display quality. Make sure to use the provided HDMI 2.1 & USB-C cable or try replacing your current HDMI & DP cable to solve the black screen issue.

Signals from HDMI IN cannot be displayed on the external display.

If you experience a black screen when connecting your HDMI input source to DP1310, try the following:• ConnectionMake sure you've connected the product and your devices correctly, see Connecting displays on page 3 & Connecting dual inputs on page 4.• Use the provided cableMake sure to use the provided certified HDMI 2.1 cable or try replacing your current HDMI cable to solve the display issue.• Use the source switch button to switch input sourceCheck your currently displaying input source through the color of LED at the front of the product. See Switching input source on page 5.