H390 - Headphones ZEBRA - Free user manual and instructions

Product Type	Wired Over-Ear Headset
Brand	Zebra
Model	H390
Connectivity	USB-A
Compatibility	Windows, macOS, Linux
Driver Size	40 mm
Frequency Response	20 Hz - 20 kHz
Impedance	32 Ω
Sensitivity	100 dB ± 3 dB
Microphone Type	Noise-Cancelling Boom Microphone
Microphone Frequency Response	100 Hz - 10 kHz
Controls	In-line volume control, mute button
Cable Length	2.0 m
Ear Cushion Material	Leatherette
Headband Padding	Yes, adjustable
Dimensions (W x H x D)	20 x 18 x 8 cm
Weight	150 g (without cable)
Color	Black
Power Source	USB powered (no batteries)
Warranty	1 year

Frequently Asked Questions - H390 ZEBRA

How do I connect the Zebra H390 headset to my computer?

Plug the USB connector into an available USB port on your computer. The headset should be automatically recognized as an audio device. No additional drivers are required for Windows, macOS, or Linux.

The microphone is not working. What should I do?

Ensure the mute button on the in-line control is not engaged. Check your computer's sound settings: select the Zebra H390 as the input device. Also verify the headset is securely plugged in. If using a softphone, confirm its audio settings.

Can I use the H390 with a smartphone?

The H390 has a USB-A connector, so it requires an OTG adapter (for Android) or a Lightning to USB camera adapter (for iPhone). However, compatibility may vary; it is primarily designed for computers.

How do I adjust the volume on the headset?

Use the inline volume control wheel on the cable. Turn it up or down to adjust the listening volume. The mute button mutes the microphone only.

Is the headset compatible with Microsoft Teams or Zoom?

Yes, the H390 works as a standard USB audio device and is compatible with any unified communications software, including Microsoft Teams, Zoom, Skype, and Cisco Jabber.

How do I clean the ear cushions?

Use a soft, damp cloth with mild soap to wipe the leatherette cushions. Avoid submerging or using harsh chemicals. Allow them to dry completely before using.

The sound is distorted. What could be the cause?

Check that the volume is not set too high on both the headset and your computer. Also ensure the USB connection is secure. Try plugging into a different USB port. If distortion persists, the driver may be damaged; contact support.

Can I replace the ear cushions?

Yes, replacement ear cushions are available from Zebra or third-party sellers. To replace, gently pull off the old cushion and snap the new one onto the ear cup.

How do I troubleshoot if the headset is not detected?

Try a different USB port or computer. Restart your computer. Update your audio drivers. If using Windows, check Device Manager under 'Sound, video and game controllers' for the Zebra device. If not listed, the headset may be faulty.

What is the warranty period for the Zebra H390?

The Zebra H390 typically comes with a 1-year limited warranty. For warranty claims, contact Zebra customer support with proof of purchase.

USER MANUAL H390 ZEBRA

Before using this product, read the Important Safety and Legal Information pamphlet and follow its instructions.

Take a moment before you get started to familiarize yourself with your new H390 Headset.

①

CHARGE

Your Headset's Battery

1 Verify slide switch is in the off position (toward the charging port).

2 Plug the Motorola charger into the end of the headset.

The indicator light turns red or yellow when the battery is charging. It may take up to 1 minute for the indicator light to turn on. When the headset's battery is fully charged (about 2 hours), the indicator light turns green.

3 Disconnect the charger.

Note: Headset is not functional while charging.

Note: This product uses a lithium ion, rechargeable, non-replaceable battery. Under normal use, the expected life of the rechargeable battery is approximately 400 charges.

②

START BLUETOOTH FEATURE

Your Phone

Your phone's Bluetooth feature is off by default. To use your headset, you must turn on the Bluetooth feature in your phone.

For most Motorola phones (at the main menu):

1 Press ☐ (Menu) > Settings > Connection > Bluetooth Link > Setup.

2 Scroll to Power.

3 Select Change.

4 Scroll to On.

5 Press Select to turn on the Bluetooth feature. The Bluetooth feature remains on until you turn the feature off.

Note: These steps are for most Motorola phones. For other phones, see your phone's user's guide.

PAIR

Your Headset

Before you can use your headset, you must pair (link) it with your phone.

Step A - ENSURE HEADSET IS IN PAIRING MODE

Power on headset by sliding the Power switch towards the microphone to initiate easy pairing. After a few moments, the indicator light will be steadily lit in blue to indicate headset is in pairing mode.

If the headset does not enter pairing mode, see TROUBLESHOOTING for help.

Motorola, Inc.

Consumer Advocacy Office

1307 East Algonquin Road

Schaumburg, IL 60196

www.motorola.com

1-877-MOTOBLU

1-888-390-6456 (TTY/TDD United States for

hearing impaired)

Guide Number: 68000192001-A

Bluetooth QD ID: B014439

MOTOROLA and the Stylized M Logo are registered in the US Patent & Trademark Office. The use of wireless devices and their accessories may be prohibited or restricted in certain areas. Always obey the laws and regulations on the use of these products. The Bluetooth trademarks are owned by their proprietor and used by Motorola, Inc. under license. All other product or service names are the property of their respective owners.

Completely dark image with no visible content, text, or symbols.

PAIR CONTINUED Your Phone

Step B - SET YOUR PHONE TO LOOK FOR YOUR HEADSET

For most Motorola phones:

1 On your Motorola phone, press ☐ (Menu) > Settings > Connection > Bluetooth Link > Handsfree > Look for Devices.
The phone lists Bluetooth devices it finds.
2 Select Motorola H390.
3 Select OK or Yes to pair your headset with your phone.
4 Enter the passkey: 0000
5 Select OK.

When your headset successfully pairs and connects with your phone, the indicator light changes from steadily lit to flashing blue and purple.

Note: These steps are for most Motorola phones.

For other phones, see your phone's user's guide.

TEST AND USE

Your phone and headset are now paired and ready to make and receive calls.

To make a call:

1 Place the headset over your ear.
2 On the phone, dial the number you want to call and press SEND key on your phone.

If your phone and headset are successfully paired, you will hear ringing on the headset.

After you have successfully paired your phone and headset, you don't need to repeat these steps. For daily use, ensure that your headset is turned ON and that your phone's Bluetooth feature is ON.

USING YOUR H390

See

Features and

Functions Guide

on the reverse side

for information on

using your H390

Abstract blue and white graphic with curved arrow-like shape (no text or symbols)

Note: If desired, your headset can be restored to original factory settings. This action will erase all pairing information stored in your headset. Thus, you will need to pair your phone and headset again (see step 3).

Note: To restore your headset to original factory settings, press and hold both Volume buttons and the Call button at the same time for 10 seconds.

TROUBLESHOOTING

My headset will not enter pairing mode. Make sure that any devices previously paired with the headset are turned off. If the indicator light is not steadily lit in blue, turn off both the other device and headset, wait 10 seconds, then turn headset back on. Wait for the indicator light to become steadily lit in blue, indicating the headset is now in pairing mode.

My phone doesn't find my headset. Make sure the indicator light on your headset is on (lit in blue) and steady when your phone is searching for devices (see step 3).

My headset worked before but now it's not working.

Make sure your phone is on and the Bluetooth feature is turned on in your phone (see step 2). If the Bluetooth feature was turned off or was turned on only temporarily, you may need to restart the Bluetooth feature (see step 2) and pair your phone and headset again (see step 3).

Support.

If you need more help, contact us at 1-877-MOTOBLU or visit us at www.motorola.com/Bluetoothsupport

Features and Functions Guide

H390 Bluetooth® Handsfree Headset

IMPORTANT: Be sure to first follow the Quick Start Guide on the reverse side of this guide to complete initial setup of your H390.

TURNING HEADSET ON AND OFF

To turn your headset on, slide the switch toward the microphone. The indicator light flashes blue three times, then flashes in blue and purple (if connected with a device) or is steadily blue (if ready to be paired).

To turn your headset off, slide the switch toward the charging plug. The indicator light flashes three times then turns off.

EARBUDS AND YOUR HEADSET

Your H390 headset is supplied with multiple earbuds. The earbud is fitted onto the end of your headset's earpiece speaker, and placed onto your ear when using your headset.

Diagram of a device with a blue circular component inserted into a gray ring, showing mechanical components and a blue arrow indicating direction (no text or symbols present)

Your headset's performance is greatly dependent upon achieving a good fit on your ear. Therefore, we recommend trying all the supplied earbuds with your headset.

WEARING THE HEADSET

To wear your headset, flex the earhook and loop it over your ear as shown.

Illustration of a wireless ear with a device and antenna, showing ear rotation and signal waveform (no text or symbols)

Be sure to position the ear cushion into your ear canal for optimal audio performance and comfort.

CHANGING FOR USE ON OTHER EAR

You can wear your H390 headset on your left or right ear. The headset comes ready for the right ear. To change the headset for the left ear:

1 Gently lift and pull the top of the earhook up and off speaker stem, as shown.

Diagram of a medical device with a blue arrow indicating direction, no text or symbols present

2 Flip the headset over.

3 Attach the earhook to the speaker stem, as shown.

Diagram of a device with blue arrows indicating motion or force direction, no text or symbols present

CHANGING VOLUME BUTTON ORIENTATION

You can also change the orientation of the volume buttons on your headset.

1 Turn the headset power off.
2 Press and hold the Volume button you want to assign as the "volume up" button and slide the switch toward the microphone. The indicator light flashes blue three times, then steady blue. When connected, it will flash blue/purple.

European Union Directives Conformance Statement

Hereby, Motorola declares that this product is in compliance with:

• The essential requirements and other relevant provisions of Directive 1999/5/EC.
  • All other relevant EU Directives.

The above gives an example of a typical Product Approval Number.

You can view your product's Declaration of Conformity (DoC) to Directive 1999/5/EC (to R&TTE Directive) at www.motorola.com/rtte. To find your DoC, enter the product Approval Number from your product's label in the "Search" bar on the web site.

QUICK BATTERY CHECK

When not on a call, you can check your headset's battery charge level by pressing and holding both Volume buttons.

The indicator light displays charge status for 5 seconds. See below for details on indicator light and charge status.

Headset Indicator Talk Time

Red	Less than 2.5 hours
Yellow		Betweenhours
Green	Up to 8 hours

To save battery power, turn OFF the headset when you don't use it for an extended time by sliding the switch towards the charging plug.

Note: Your battery is designed to last the life of the product. It should only be removed by a recycling facility. ANY ATTEMPT TO REMOVE OR REPLACE YOUR BATTERY WILL DAMAGE THE PRODUCT.

MAKING CALLS

Function	Action
Receive a call Tap the Call button
Mute or unmute a call Tap both Volume buttons
Reject a call Press and hold a Volume the button
End a call Tap the Call button
Redial last call Press and hold the Call hear button two
Make a voice dial call Tap the Call button and wait for voice prompt
Answer second incoming call Use phone to answer (follow your instructions)

Note: Your H390 supports both Handsfree and Headset Profiles. Accessing call functions depends upon which profile your phone supports. See your phone's user's guide for more information.
Note: Some features are phone/network dependent.

INDICATOR LIGHT
With the Charger Plugged In

Headset Indicator		Headset Status
Red		Charging (battery level less charge)
yellow stops		Charging level more charge)	(battery
Green		Charging complete
until tones	you

phone's

INDICATOR LIGHT
With No Charger Plugged In

Headset Indicator		Headset Status
Off		Power off
Three blue flashes		Powering on/off
Steady blue	Pairing/connect mode
Rapid blue/purple flashes		Connection successful
Quick blue flash	Incoming/outgoing call
Slow blue pulse	Connected (on a call)
Slow blue flash	Standby (not on a call)
Slow red flash	Idle (not connected to phone)
Slow purple pulse	Connected call muted
Steady red	Attempting to connect
Quick red flash	Low battery

Note: After 30 minutes on a call or of inactivity, the light stops flashing to conserve power, but the headset remains on.

AUDIO TONES

Audio Tone	Headset Status
Ascending tone	Powering on
Two descending tones	Powering off
Ring tone	Incoming call
Two short tones when pressing Volume button	Volume at minimum or maximum
High/low tones repeated every 60 sec.	Low battery
No audio indications; deteriorating quality	Out of range
Two ascending tones	Connected to phone
Two rapid ascending tones	Mute enabled
Two rapid descending tones	Mute disabled
Low tone every 10 seconds	Mute reminder