FIDO-4T-X - Audio/video converter AJA - Free user manual and instructions

Product Type	Audio/Video Converter
Brand	AJA
Model	FIDO-4T-X
Dimensions (W x D x H)	100 mm x 70 mm x 25 mm
Weight	200 g
Power Supply	5V DC via USB-C or included power adapter
Power Consumption	5 W
Video Input	1x 3G-SDI (BNC)
Video Output	1x HDMI 2.0
Supported Video Formats	4K up to 60fps (3840x2160), 1080p up to 60fps, 720p, NTSC/PAL
Color Space	YCbCr 4:2:2, RGB 4:4:4
Audio Support	Embedded SDI audio, 16 channels, 48kHz
Audio Output	HDMI embedded audio, 2-channel analog via 3.5mm jack
Latency	< 1 frame
Operating Temperature	0°C to 40°C
Storage Temperature	-20°C to 60°C
Humidity	10% to 90% non-condensing
Connectors	1x BNC (SDI input), 1x HDMI Type A (output), 1x USB-C (power), 1x 3.5mm audio out
LED Indicators	Power, SDI signal, HDMI signal
Firmware Update	Via USB-C using AJA software
Mounting	Desktop or optional mounting bracket
Compliance	CE, FCC
Warranty	2 years

Frequently Asked Questions - FIDO-4T-X AJA

What video formats does the AJA FIDO-4T-X support?

The AJA FIDO-4T-X supports 4K up to 60fps (3840x2160), 1080p up to 60fps, 720p, and standard definition formats such as NTSC and PAL.

Can I use the FIDO-4T-X without an external power supply?

Yes, the device can be powered via a USB-C connection from a computer or a 5V USB power adapter. An external power adapter is also included for standalone use.

Does the FIDO-4T-X support audio de-embedding?

Yes, it de-embeds audio from the SDI input and provides it via a 3.5mm analog audio jack. It also passes embedded audio through HDMI.

What is the latency of the FIDO-4T-X?

The latency is typically less than one frame, making it suitable for live production and real-time applications.

How do I update the firmware on the FIDO-4T-X?

Firmware updates are performed via the USB-C port using the AJA System Management Tool, available for download on the AJA website.

What cables are included with the FIDO-4T-X?

The package includes a USB-C cable for power, a 3.5mm audio cable, and a quick-start guide. SDI and HDMI cables are not included.

Is the FIDO-4T-X compatible with Mac and Windows?

Yes, the device is platform-independent when used as a converter. The USB-C connection is used only for power or firmware updates, not for data transfer.

Can I mount the FIDO-4T-X on a camera rig?

Yes, the device has a 1/4-inch mounting point on the bottom and an optional mounting bracket is available for secure attachment.

What is the maximum cable length for SDI input?

For 3G-SDI, the maximum recommended cable length is 100 meters with Belden 1694A or equivalent cable.

Does the FIDO-4T-X support HDR?

Yes, it supports HDR10 and HLG pass-through when the input signal carries HDR metadata.

USER MANUAL FIDO-4T-X AJA

Installation and Operation Guide

Trademarks

AJA^® and Because it matters. are registered trademarks of AJA Video Systems, Inc. for use with most AJA products. AJA^TM is a trademark of AJA Video Systems, Inc. for use with recorder, router, software and camera products. Because it matters. is a trademark of AJA Video Systems, Inc. for use with camera products.

CION ^® , Corvid Ultra ^® , Io ^® , Ki Pro ^® , KONA ^® , KUMO ^® , ROI ^® and T-Tap ^® are registered trademarks of AJA Video Systems, Inc.

AJA Control Room™, KiStor™, Science of the Beautiful™, TruScale™, TruZoom™, V2Analog™ and V2Digital™ are trademarks of AJA Video Systems, Inc.

AirPort, Apple, Apple logo, AppleShare, AppleTalk, FireWire, iPod, iPod touch, Mac, Macintosh and ProRes, are registered trademarks of Apple Inc. Final Cut Pro, QuickTime and QuickTime logo are trademarks of Apple Inc.

Avid, Avid DNxHD and Media Composer are registered trademarks of Avid Technology, Inc.

Adobe is a registered trademark of Adobe Systems Incorporated in the United States and/or other countries.

HDMI, the HDMI logo and High-Definition Multimedia Interface are trademarks or registered trademarks of HDMI Licensing, LLC.

DVI is a registered trademark of DDWG.

TASCAM is a registered trademark of TEAC Corporation.

Dolby and the double-D Dolby logo are registered trademarks of Dolby Laboratories Licensing Corporation.

openGear® Ross, ROSS, ROSS®, and MLE are registered trademarks of Ross Video.

Dashboard Control System™ is a trademark of Ross Video.

All other trademarks are the property of their respective holders.

Copyright

Copyright © 2017 AJA Video Systems, Inc. All rights reserved. All information in this manual is subject to change without notice. No part of this document may be reproduced or transmitted in any form, or by any means, electronic or mechanical, including photocopying or recording, without the express written permission of AJA Video Systems, Inc.

Contacting AJA Support

When calling for support, have all information at hand prior to calling. To contact AJA for sales or support, use any of the following methods:

Telephone [phone]

FAX [phone]

Web https://www.aja.com

Support Email [e-mail]

Sales Email [e-mail]

Contents

Notices 2

Trademarks 2

Copyright 2

Contacting AJA Support 2

Chapter 1 – Introduction .....4

Overview....4

Features 4

Single-Mode FiDO Models (1310 nm) 4

Accessories. 5

FiDO Models with Single-Mode CWDM and Multi-Mode SFP Options . . . . . 5

Model Case Names....5

FiDO Converter Simplified Block Diagrams 6

FiDO Converter I/O Connections. 7

Installation.... 10

Operation 12

Appendix A – Specifications ..... 13

Appendix B – Safety and Compliance ..... 16

Warranty Information 24

Limited Warranty. 24

Chapter 1 – Introduction

Overview

FiDO SDI/Optical Fiber Mini-Converters allow the transport of 3G-SDI over distances of up to 10km (Single-Mode), 700M (OM4) and 300M (OM3) for Multi-Mode fiber optic cable. The compact, low profile enclosure is perfect for use in tight spaces such as equipment racks, trucks and crowded facilities. Choose from LC, ST, or SC connectors, depending on the converter model, for unmatched flexibility and cost efficiency.

FiDO Mini-Converters meet all relevant SMPTE specifications as well as offering electrical isolation to eliminate potential ground loop problems for a rugged, versatile solution that is suitable for a variety of applications.

Features

• Transport of 3G/HD/SD-SDI as well as DVB-ASI over optical fiber
• Autodetection of video format
• All SDI ancillary data including embedded audio is passed
  • LC, ST or SC fiber connectors
• Simplex, duplex or quad models available
• All inputs, either SDI or fiber, are equalized and reclocked
• Useful for eliminating ground loop problems
• Multi-Mode and CWDM fiber options (with LC connectors) are available for FIDO models with SFP cages
  • DWP-U-R1 power supply included
• Five Year warranty

Single-Mode FiDO Models (1310 nm)

• FiDO-TR: Single channel SDI/LC fiber transceiver
- FiDO-T: Single channel SDI to LC fiber converter with looping SDI output
- FiDO-R: Single channel LC fiber to SDI converter with dual SDI outputs
• FiDO-2T: Dual channel SDI to LC fiber converter
• FiDO-2R: Dual channel LC fiber to SDI converter
- FiDO-4T: Quad channel SDI to LC fiber converter
• FiDO-4R: Quad channel LC fiber to SDI converter
- FiDO-T-SC: Single channel SDI to SC fiber converter with looping SDI output
- FiDO-R-SC: Single channel SC fiber to SDI converter with dual SDI outputs
- FiDO-T-ST: Single channel SDI to ST fiber converter with looping SDI output
- FiDO-R-ST: Single channel ST fiber to SDI converter with dual SDI outputs
• FiDO-4T-ST: Quad channel SDI to ST fiber converter
- FiDO-4R-ST: Quad channel ST fiber to SDI converter

Accessories

• DWP-U-R1: Power supply included
- Rackmount bracket
- 4 pin XLR power cable

FiDO Models with Single-Mode CWDM and Multi-Mode SFP Options

When selecting a FiDO model with single-mode CWDM or multi-mode SFP options, use the AJA SFP Configurator on the AJA website (https://www.aja.com/config) to correctly match FiDO model cases with compatible SFPs.

Figure 1. AJA SFP Configurator accessed through the AJA website

Model Case Names

FiDO-TR-X Single channel SDI/LC fiber transceiver (multi-mode SFP)

FiDO-T-X Single channel SDI to LC fiber converter (multi-mode SFP)

FiDO-R-X Single channel LC fiber to SDI converter (multi-mode SFP)

FiDO-2T-X Dual channel SDI to LC fiber converter (multi-mode or single-mode CWDM SFP)

FiDO-2R-X Dual channel LC fiber to SDI converter (multi-mode SFP)

FiDO-4T-X Quad channel SDI to LC fiber converter (multi-mode or single-mode CWDM SFP)

FiDO-4R-X Quad channel LC fiber to SDI converter (multi-mode SFP)

FiDO Converter Simplified Block Diagrams

FiDO-TR and FiDO-TR-X (Multi-Mode)

graph LR
    A["Optical Fiber Input"] --> B["Optical Receiver"]
    B --> C["Equalize & Reclock"]
    C --> D["3G-SDI Output"]
    E["3G-SDI Input"] --> F["Equalize & Reclock"]
    F --> G["Optical Receiver"]
    G --> H["Optical Fiber Out"]

FiDO-T, FiDO-T-SC, FiDO-T-ST, and FiDO-T-X (Multi-Mode)

graph LR
    A["3G-SDI Input"] --> B["Equalize & Reclock"]
    C["3G-SDI Re-clocked Loop Thru Output"] --> B
    B --> D["Optical Transmitter"]
    D --> E["Optical Fiber Out"]

FiDO-R, FiDO-R-SC, FiDO-R-ST, and FiDO-R-X (Multi-Mode)

graph LR
    A["Optical Fiber Input"] --> B["Optical Receiver"]
    B --> C["Equalize & Reclock"]
    C --> D["3G-SDI Output"]
    C --> E["3G-SDI Identical Second Output"]

FiDO-2T and FiDO-2T-X (Multi-Mode or CWDM)

graph LR
    A["3G-SDI Input 1"] --> B["Equalize & Reclock"]
    C["3G-SDI Input 2"] --> D["Equalize & Reclock"]
    B --> E["Optical Transmitter"]
    D --> F["Optical Transmitter"]
    E --> G["Optical Fiber Out 1"]
    F --> H["Optical Fiber Out 2"]

FiDO-2R and FiDO-2R-X (Multi-Mode)

graph LR
    A["Optical Fiber Input 1"] --> B["Optical Receiver"]
    C["Optical Fiber Input 2"] --> D["Optical Receiver"]
    B --> E["Equalize & Reclock"]
    D --> F["Equalize & Reclock"]
    E --> G["3G-SDI Output 1"]
    F --> H["3G-SDI Output 2"]

FiDO-4T, FiDO-4T-ST and FiDO-4T-X (Multi-Mode or CWDM)

graph LR
    A["3G-SDI Input 1"] --> B["Equalize & Reclock"]
    C["3G-SDI Input 2"] --> D["Equalize & Reclock"]
    E["3G-SDI Input 3"] --> F["Equalize & Reclock"]
    G["3G-SDI Input 4"] --> H["Equalize & Reclock"]
    B --> I["Optical Transmitter"]
    D --> J["Optical Transmitter"]
    F --> K["Optical Transmitter"]
    H --> L["Optical Transmitter"]
    I --> M["Optical Fiber Out 1"]
    J --> N["Optical Fiber Out 2"]
    K --> O["Optical Fiber Out 3"]
    L --> P["Optical Fiber Out 4"]

FiDO-4R, FiDO-4R-ST and FiDO-4R-X (Multi-Mode)

graph LR
    A["Optical Fiber Input 1"] --> B["Optical Receiver"]
    C["Optical Fiber Input 2"] --> D["Optical Receiver"]
    E["Optical Fiber Input 3"] --> F["Optical Receiver"]
    G["Optical Fiber Input 4"] --> H["Optical Receiver"]
    B --> I["Equalize & Reclock"]
    D --> J["Equalize & Reclock"]
    F --> K["Equalize & Reclock"]
    H --> L["Equalize & Reclock"]
    I --> M["3G-SDI Output 1"]
    J --> N["3G-SDI Output 2"]
    K --> O["3G-SDI Output 3"]
    L --> P["3G-SDI Output 4"]

FiDO Converter I/O Connections

NOTE: Green illuminated LEDs labeled OPT, SDI, or LOCK indicate a signal has been detected and locked for that input.
NOTE: The OPT or LOCK indicator for optical receivers may flicker or glow dim with the optical input disconnected.

Installation

NOTE: AJA does not support use of any SFP modules other than our own; use of any non-AJA SFP module will void the warranty.

Installation consists of the following steps:

1. Connect video equipment to the FiDO converter BNCs.
2. Connect fiber to the FiDO Optical fiber connectors.

Caution! Single-Mode (1310 nm) and CWDM FiDO devices require the use of "single mode 1310nm compatible" fiber optic cable. Multi-Mode FiDO devices require the use of "multi-mode 850nm compatible" OM1-OM4 50/125 or 62.5/125 cable.

Warning! Active fiber-optic cables emit radiation invisible to the human eye. Do not look directly at the end of an active fiber-optic cable or the fiber connector on a FiDO-TR, FiDO-T, FiDO-2T, FiDO-4T-ST, FiDO-T-SC, or FiDO-T-ST; these models are Class 1 Laser Products.

CLASS 1 LASER PRODUCT

1. Connect single SC style Optical fiber connectors to the SC equipped FiDO converters (FiDO-T-SC, FiDO-R-SC).

Figure 2. SC Style Optical Fiber Connector

Two electronic components: a square device with a blue connector and a hexagonal socket with two black dots (no visible text or symbols)

1. Connect ST style Optical fiber connectors to the ST equipped FiDO converters (FiDO-T-ST, FiDO-R-ST, FiDO-4T-ST, FiDO-4R-ST.

Figure 3. ST Style Optical Fiber Connector

Two hexagonal mechanical components, one metallic and one black, with no visible text or symbols.

1. FiDO-TR, FiDO-2T, and FiDO-2R all require either a duplex LC cable or two simplex LC cables. Insert each connector until it latches.

Figure 4. FiDO to Duplex LC Example

Close-up of a black connector with blue and white connectors, alongside a yellow cable (no text or symbols visible)

1. FiDO-T and FiDO-R require a single simplex LC cable connected to the optical port on the converter pointed to by the arrow (lower Optical In on FiDO-R, or higher Optical Out on FiDO-T).

NOTE: Fiber optic interconnections can be severely compromised by dirt, oils, or other contaminants. All dust caps should be replaced on cables and equipment whenever FiDO converters are disconnected from fiber optic cables.

1. Apply +5VDC power to the converter (AJA power supply included).

Operation

FiDO series converters have no user controls. No configuration or settings are required. Once powered, the FiDO converters will begin converting applied fiber/SDI signals.

NOTE: CWDM wavelengths, ranging from 1271 to 1611 nm, are configured only at time of shipment. The available CWDM wavelengths are listed under "Wavelengths (Single-Mode, CWDM models)" on page 13.

Appendix A – Specifications

Video Input and Output

Formats

• 3Gb, 1.5Gb, 270Mb, Auto Select, SDI (SMPTE 424/292/259)

Connectors

FiDO-T, FiDO-R:

- 2x BNC, 1x Single mode optical fiber, LC connector

FiDO-T-SC, FiDO-R-SC:

- 2x BNC, 1x Single mode optical fiber, SC connector

FiDO-T-ST, FiDO-R-ST:

- 2x BNC, 1x Single mode optical fiber, ST connector

FiDO-TR, FiDO-2T, FiDO-2TR:

- 2x BNC, 2x Single mode optical fiber, LC connectors

FiDO-4T-ST, FiDO-4R-ST:

- 4x BNC, 4x Single mode optical fiber, ST connectors

FiDO-4T, FiDO-4R:

- 4x BNC, 4x Single mode optical fiber, LC connectors

BNC

Cable Equalization (1694 coax):

- 270Mb/s, 400m

- 1.5Gb/s, 200m

- 3Gb/s, 140m

Input/Output Return Loss:

• >15dB, 5MHz to 1.5GHz

• >10dB, 1.5GHz to 3GHz

Fiber Optical Output

Output Power

- -2dBm typical

Wavelength (Single-Mode, non CWDM models)

- 1310 nm

Wavelengths (Single-Mode, CWDM models)

(all below single mode)

FIB-2CW-2729:

• 1271/1291 nm

FIB-2CW-3133:

• 1311/1331 nm

FIB-2CW-3537:

• 1351/1371 nm

FIB-2CW-3941:

• 1391/1411 nm

FIB-2CW-4345:

- 1431/1451 nm

FIB-2CW-4749:

• 1471/1491 nm

FIB-2CW-5153:

• 1511/1531 nm

FIB-2CW-5557:

• 1551/1571 nm

FIB-2CW-5961:

• 1591/1611 nm

Wavelength (Multi-Mode)

- 850 nm

Physical

Power

- AJA external power supply model DWP-U-R1 (included):

• 100-240V, 50/60Hz universal input

FiDO-T, FiDO-R (all models):

• +5 to 20V DC regulated, 2 watts max

• +5 to 20V DC regulated, 3 watts max

FiDO-4T-ST, FiDO-4R-ST, FiDO-4T, FiDO-4R:

• +5 to 20V DC regulated, 4 watts max

Size (w x d x h)

FiDO-T, FiDO-R (all models), FiDO-TR, FiDO-2T, FiDO-2T-CWDM, FiDO-2R:

- 4.6" x 1.71" x 0.8" (117 x 43.5 x 20 mm)

FiDO-4T-ST, FiDO-4R-ST, FiDO-4T, FiDO-4R:

- 5.8" x 3.9" x 0.8" (147 mm x 99 mm x 20 mm) including connectors

Environment

Safe Operating Temperature:

- 0 to 40 degrees C (32 to 104 degrees F)

Operating Relative Humidity:

• 10-90% noncondensing

Operating Altitude:

• <3,000 meters (<10,000 feet)

Safe Storage Temperature (Power OFF):

- -40 to 60 degrees C (-40 to 140 degrees F)

Appendix B – Safety and Compliance

Federal Communications Commission (FCC) Compliance Notices

Class A Interference Statement

This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15, Subpart B of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
• Consult the dealer or an experienced radio/TV technician for help.

FCC Caution

This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.

Canadian ICES Statement

Canadian Department of Communications Radio Interference Regulations

This digital apparatus does not exceed the Class A limits for radio-noise emissions from a digital apparatus as set out in the Radio Interference Regulations of the Canadian Department of Communications. This Class A digital apparatus complies with Canadian ICES-003.

European Union and European Free Trade Association (EFTA) Regulatory Compliance

This equipment may be operated in the countries that comprise the member countries of the European Union and the European Free Trade Association. These countries, listed in the following paragraph, are referred to as The European Community throughout this document:

AUSTRIA, BELGIUM, BULGARIA, CYPRUS, CZECH REPUBLIC, DENMARK, ESTONIA, FINLAND, FRANCE, GERMANY, GREECE, HUNGARY, IRELAND, ITALY, LATVIA, LITHUANIA, LUXEMBOURG, MALTA, NETHERLANDS, POLAND, PORTUGAL, ROMANIA, SLOVAKIA, SLOVENIA, SPAIN, SWEDEN, UNITED KINGDOM, ICELAND, LICHTENSTEIN, NORWAY, SWITZERLAND

Declaration of Conformity

Marking by this symbol indicates compliance with the Essential Requirements of the EMC Directive of the European Union 2014/30/EU.

This equipment meets the following conformance standards:

Safety

EN 60065: 2002 + A1: 2006 + A11: 2008 + A2: 2010 + A12: 2011 (GS License)

IEC 60065: 2001 + A1: 2005 + A2: 2010 (CB Scheme Report/Certificate)

Additional licenses issued for specific countries available on request.

Emissions

EN 55032: 2012, EN 55022: 2010,

CISPR 22: 2008,

EN 61000-3-2: 2014, EN 61000-3-3: 2013

Immunity

EN 55103-2: 2009, EN 61000-4-2: 2009,

EN 61000-4-3: 2006 + A1: 2008 + A2: 2010,

EN 61000-4-4: 2004 + A1: 2010,

EN 61000-4-5: 2006, EN 61000-4-6: 2009, EN 61000-4-11: 2004

Environments: E2, E3 and E4

The product is also licensed for additional country specific standards as required for the International Marketplace

Recycling Notice

This symbol on the product or its packaging indicates that this product must not be disposed of with your other household waste. Instead, it is your responsibility to dispose of your waste equipment by handing it over to a designated collection point for the recycling of waste electrical and electronic equipment. The separate collection and recycling of your waste equipment at the time of disposal will help conserve natural resources and ensure that it is recycled in a manner that protects human health and the environment. For more information about where you can drop off your waste for recycling, please contact your local authority, or where you purchased your product.

Korea KCC Compliance Statement

A급 기 기

(업무용 방송통신기자재)

(Broadcasting Communication Equipment for Office Use)

As an electromagnetic wave equipment for office use (Class A), this equipment is intended to use in other than home area. Sellers or users need to take note of this.

Taiwan Compliance Statement

警告使用者：

This is a Class A product based on the standard of the Bureau of Standards, Metrology and Inspection (BSMI) CNS 13438, Class A. In a domestic environment this product may cause radio interference in which case the user may be required to take adequate measures.

Japanese Compliance Statement

This is a Class A product based on the standard of the VCCI Council (VCCI V-3/2015.04). If this is used near a radio or television receiver in a domestic environment, it may cause radio interference. Install and use the equipment according to the instruction manual.

Translated Warning and Caution Messages

The following caution statements, warning conventions, and warning messages apply to this product and manual.

Warning Symbol

Caution Symbol

Before Operation Please Read These Instructions

Warning! Read and follow all warning notices and instructions marked on the product or included in the documentation.

Warning! Do not use this device near water and clean only with a dry cloth.

Warning! Do not block any ventilation openings. Install in accordance with the manufacturer's instructions.

Warning! Do not install near any heat sources such as radiators, heat registers, stoves, or other apparatus (including amplifiers) that produce heat.

Warning! Do not defeat the safety purpose of the polarized or grounding-type plug. A polarized plug has two blades with one wider than the other. A grounding type plug has two blades and a third grounding prong. The wide blade or the third prong are provided for your safety. If the provided plug does not fit into your outlet, consult an electrician for replacement of the obsolete outlet.

Warning! Since the Mains plug is used as the disconnection for the device, it must remain readily accessible and operable.

Warning! Protect the power cord from being walked on or pinched particularly at plugs, convenience receptacles, and the point where they exit from the device.

Warning! Unplug this device during lightning storms or when unused for long periods of time.

Warning! Refer all servicing to qualified service personnel. Servicing is required when the device has been damaged in any way, such as power-supply cord or plug is damaged, liquid has been spilled or objects have fallen into the device, the device has been exposed to rain or moisture, does not operate normally, or has been dropped.

Warning! Do not open the chassis. There are no user-serviceable parts inside. Opening the chassis will void the warranty unless performed by an AJA service center or licensed facility.

Warning! Disconnect the external AC power supply line cord(s) from the mains power before moving the unit.

CLASS 1 LASER PRODUCT

Warning! Active fiber-optic cables emit radiation invisible to the human eye. Do not look directly at the end of an active fiber-optic cable or the fiber connector on a FiDO-TR, FiDO-T, FiDO-2T, FiDO-4T-ST, FiDO-T-SC, or FiDO-T-ST; these models are Class 1 Laser Products.

Warranty Information

Limited Warranty

AJA Video Systems, Inc. (AJA Video) warrants that this product will be free from defects in materials and workmanship for a period of five years from the date of purchase. If a product proves to be defective during this warranty period, AJA Video, at its option, will either repair the defective product without charge for parts and labor, or will provide a replacement in exchange for the defective product.

In order to obtain service under this warranty, you the Customer, must notify AJA Video of the defect before the expiration of the warranty period and make suitable arrangements for the performance of service. The Customer shall be responsible for packaging and shipping the defective product to a designated service center nominated by AJA Video, with shipping charges prepaid. AJA Video shall pay for the return of the product to the Customer if the shipment is to a location within the country in which the AJA Video service center is located. Customer shall be responsible for paying all shipping charges, insurance, duties, taxes, and any other charges for products returned to any other locations.

This warranty shall not apply to any defect, failure or damage caused by improper use or improper or inadequate maintenance and care. AJA Video shall not be obligated to furnish service under this warranty a) to repair damage resulting from attempts by personnel other than AJA Video representatives to install, repair or service the product, b) to repair damage resulting from improper use or connection to incompatible equipment, c) to repair any damage or malfunction caused by the use of non-AJA Video parts or supplies, or d) to service a product that has been modified or integrated with other products when the effect of such a modification or integration increases the time or difficulty of servicing the product.

THIS WARRANTY IS GIVEN BY AJA VIDEO IN LIEU OF ANY OTHER WARRANTIES, EXPRESS OR IMPLIED. AJA VIDEO AND ITS VENDORS DISCLAIM ANY IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. AJA VIDEO'S RESPONSIBILITY TO REPAIR OR REPLACE DEFECTIVE PRODUCTS IS THE WHOLE AND EXCLUSIVE REMEDY PROVIDED TO THE CUSTOMER FOR ANY INDIRECT, SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES IRRESPECTIVE OF WHETHER AJA VIDEO OR THE VENDOR HAS ADVANCE NOTICE OF THE POSSIBILITY OF SUCH DAMAGES.