Jitterbug 5 - Smartphone GreatCall - Free user manual and instructions

Product Type	Smartphone (Flip Phone)
Brand	GreatCall
Model	Jitterbug 5 (SCH-R220)
Display	Inside Display (main) and Outside Display (caller ID)
Keypad	12-key numeric keypad with dedicated Yes/No buttons and navigation Up/Down
Special Button	Red 5Star button for emergency service
Power Connector	Side-mounted for wall charger
Charger	Wall charger (110/220 VAC) included
Battery	Pre-installed rechargeable battery
Audio	Earpiece speaker and microphone
Lanyard Connector	Provided on device
Volume Adjustment	Volume button on side; earpiece volume during call, ringer volume when idle
Ringer Options	Max, High, Medium, Low, Vibrate
Call Answering	Open phone or press Yes button
Call Ending	Press No button or close phone
Service Indicator	Dial tone when phone is open indicates service available
Phone Book	Store contacts; access via Phone Book menu from main screen
Operator Services	24/7 Live Operator available for directory assistance, call connections, and phone book management
Emergency Service	5Star button connects to 5Star Agent for assistance; GPS location shared
Activation Methods	Online at greatcall.com/activate or call 1-866-482-1424
Package Contents	Phone, pre-installed battery, wall charger, Quick-Start Guide

Frequently Asked Questions - Jitterbug 5 GreatCall

How do I activate my Jitterbug 5?

To activate, first do not turn on the phone. If you purchased directly from GreatCall, skip to step 3. Otherwise, gather your information (address, payment, Serial Number from box), then go to greatcall.com/activate or call 1-866-482-1424 to set up your account. Finally, turn on the phone by pressing the On/Off button. The activation will start automatically and may reboot several times. When you see 'Phone was set up successfully!' you are done.

What is the 5Star button for?

The red 5Star button is for emergencies. When pressed, it connects you to a 5Star Agent who assesses your situation, identifies your location via GPS, and can connect you to emergency services. This service requires a GreatCall GoPlan.

How do I make a call on the Jitterbug 5?

Open the phone to hear a dial tone (if service is available). Dial the full ten-digit number using the keypad (may need to dial '1' first in some areas), then press the Yes button to place the call. If you make a mistake, press No to delete the last digit.

How do I answer a call?

If the phone is closed, simply open it to answer. If it is already open, press the Yes button to accept the call.

How do I adjust the ringer volume?

With the phone open and not on a call, press the Volume button up or down to cycle through the options: Max, High, Medium, Low, and Vibrate. The current setting is shown on the display.

How can I get operator assistance?

Press the button (key with an envelope icon) on the keypad, then press Yes to call an operator. Operators are available 24/7 and can help manage your phone book, look up numbers, or connect you to any U.S. or Canadian number. Note: minutes are deducted for completed services.

What should I do if my Jitterbug doesn't activate?

Ensure you followed the steps: do not turn on the phone before activation. If activation fails, power off and start again from step 1. If problems persist, call 1-866-482-1424 for assistance.

How do I charge the Jitterbug 5?

Plug the large end of the supplied Wall Charger into a standard wall outlet (110/220 VAC) and the smaller end into the Power Connector on the side of the phone. The Outside Display will show that the battery is charging.

Can I use the Jitterbug 5 without a GreatCall plan?

No, the Jitterbug 5 requires an active GreatCall account and a rate plan (such as GoPlan) to make calls and use services like 5Star and operator assistance. Without a plan, the phone will display 'No Service'.

How do I store contacts in the phone book?

From the main screen, use the Up/Down button to highlight 'Phone Book' and press Yes. You can then scroll through existing contacts. To add new contacts, you may need to call an operator to update your phone book, as detailed in the user guide. The phone book is managed via your GreatCall account.

USER MANUAL Jitterbug 5 GreatCall

Welcome to GreatCall!

Thank you for purchasing the Jitterbug® cell phone. This Quick-Start Guide will help you activate and set up your Jitterbug so you can enjoy the best cell phone experience around. Once you're set up and calling, you can learn more about the benefits of being a GreatCall customer in your User Guide, contained in this package.

IMPORTANT!

Please do not turn your phone on until you are instructed to do so in the activation process.

Quick-Start Guide 1

The Front Of Your Jitterbug

2 Quick-Start Guide

The Back Of Your Jitterbug
Lanyard Connector

Quick-Start Guide 3

The Inside Of Your Jitterbug

Earpiece Speaker

Up/Down Button

5Star Button

"YES" Button

Volume Button

Inside Display

On/Off Button

"NO" Button

Microphone

4 Quick-Start Guide

Activating Your Jitterbug

IMPORTANT!

Please do not turn on your phone until instructed to do so. If you turn it on prior to setting up your account, the device may fail to activate. If the device fails to activate, power off and start with step 1.

For your convenience, the battery has been pre-installed in your Jitterbug phone.

Plug the large end of the Wall Charger into a standard wall outlet (110/220 VAC), and plug the smaller end into the Power Connector on the side of your Jitterbug phone. The Outside Display will indicate that the battery is charging.

To ensure that your Jitterbug phone is activated successfully, it is important that you follow these simple steps when activating.

- If you purchased your Jitterbug phone directly from GreatCall by phone or on greatcall.com, please skip to step ③. Otherwise, proceed to step ①

Quick-Start Guide 5

1 Gather The Required Information.

Home and billing address

Phone number

Email address

Credit or debit card information

Emergency contact details

The 18-digit Serial Number found on the side of your Jitterbug box, or on the Activation Card you received inside the Jitterbug box.

MEID-DEC: 123456789012345678

2 Go Online Or Call To Set Up Your Account.

If you do not have a GreatCall account, visit us online at www.greatcall.com/activate. There you can enter your Jitterbug Serial Number and follow the instructions to set up your account. If you do not have Internet access, please call 1-866-482-1424.

- OR -

If you are an existing GreatCall customer and would like to replace, upgrade, or add a Jitterbug phone to your account, or need to activate more than one device, call us at 1-866-482-1424.

Quick-Start Guide 7

3 Turn On Your Jitterbug To Activate.

You can now open your Jitterbug and press the on-off button and the activation process will automatically begin.

This process may take a few minutes and you may notice the phone reboot several times. Once complete you will see a screen “Phone was set up successfully!”

Congratulations! Your Jiiterbug is now activated.

8 Quick-Start Guide

Making Your First Call:

1. When you open your Jitterbug, you will hear a dial tone to indicate that service is available. If service is not available, there will be no dial tone and you will see “No Service” on the Inside Display.
2. Dial the full ten-digit number using your keypad. You may be required to dial the number "1" first before placing a call in some areas.
3. Press the YES button to place the call when you are finished dialing.

NOTE:

If you accidentally press a wrong button, press the NO button to back up and delete the last number.

Quick-Start Guide 9

Using The Phone Book To Make A Call

1. Starting from the Main Screen, use the “Up/Down” button and press the YES button when “Phone Book” is highlighted in gray in the middle of the Inside Display.
2. Press the "Up/Down" button to scroll through the contacts in your Phone Book.
3. When you find the desired name and number, press the YES button to place the call. You will see "Calling..." on the Inside Display followed by "Connected."

10 Quick-Start Guide

Answering A Call

Your Jitterbug will ring or vibrate, depending on your Volume Setting, when you have an incoming call. To answer an incoming call when your Jitterbug is closed, simply open the phone to accept the call. To answer an incoming call when your Jitterbug is already open, press the YES button to accept the call.

Quick-Start Guide 11

Ending A Call

To end any active call, press the No Button or close your Jitterbug. You will see "Call Ended" on the Inside Display and Outside Display.

Adjusting The Earpiece Speaker Volume

While on an active call, press up or down on the Volume Button until the sound from the Earpiece Speaker reaches a comfortable level.

Adjusting The Ringer Volume

When the phone is open and not on an active call, press up or down on the Volume button to select the desired ringer volume. There are five options to choose from: Max, High, Medium, Low, and Vibrate.

12 Quick-Start Guide

The 5Star Button

Customers with a GreatCall GoPlan have access to the 5Star Service. Simply press the red 5Star button to be connected to a 5Star Agent in an unsafe or uncertain situation. The 5Star Agent will assess the situation, confirm your location using GPS and connect you to emergency services if you need it. See the User Guide for more information on GoPlans, 5Star Service and GreatCall's suite of health and wellness services.

Quick-Start Guide 13

Calling Operator Assistance ^1

Live Operators are available 24/7 and can help you:

• Update and manage your Phone Book.
• Look up a residential, business or government phone number.
• Connect you to any number in the U.S. or Canada.
• Place calls to anyone in your Phone Book.

It's easy to call an Operator, just follow these three steps:

1. Open your Jitterbug.
2. Press the 📄 button on the keypad.
3. Press the YES button to place the call.

14 Quick-Start Guide

Coverage and service are not available everywhere. Other charges and restrictions may apply. There are no additional fees to call GreatCall's 24-hour U.S. Based Customer Service. However, for calls to an Operator in which a service is completed, minutes will be deducted from your monthly balance equal to the length of the call and any call connected by the Operator, plus an additional 5 minutes, except on the GoPlan Unlimited rate plan. Copyright ©2014 GreatCall, Inc. GreatCall,® People You Can Count On,® 5Star,™ GreatCall GoPlan™ and GreatCall Link™ are trademarks of GreatCall, Inc. registered and/or pending in the United States and other countries. Copyright ©2014 Samsung Telecommunications America, LLC. Samsung is a registered trademark of Samsung Electronics Co., Ltd. Screen images simulated. Appearance of device may vary. Other marks are property of their respective owners and may be trademarks.

Model SCH-R220

www.greatcall.com

GH68-40856A