CZ-800 - Massage device Cozzia - Free user manual and instructions
Find the device manual for free CZ-800 Cozzia in PDF.
| Product Type | Massage Chair |
| Model | CZ-800 / Quantum |
| Dimensions (Chair) | 63" x 31.8" x 49.4" (160 x 81 x 125 cm) |
| Dimensions (Reclined) | 74.4" x 31.8" x 40.4" (189 x 81 x 103 cm) |
| Net Weight | 293.6 lbs (133 kg) |
| Gross Weight | 334.9 lbs (152 kg) |
| Power Requirements | 110-120 V, 60 Hz, 2.3 A |
| Massage Time | 5 to 30 minutes |
| Massage Programs | Auto, Custom, Spot, Stretch, Spa Auto, Spa Manual, Try Me, Chair Doctor |
| Massage Techniques | Roller, Airbag, Heat Therapy, Zero Gravity (via recline) |
| Heating Zones | Multi-zone with adjustable temperature |
| Bluetooth Speakers | 15W x 2 + 8W x 2, Bluetooth code: Cozzia Quantum |
| Safety Features | Child safety lock, leg rest safety sensor, overheating and power surge detectors |
| Additional Functions | User account, favorites, chair diagnostics (SpO2, heart rate), remote control with touchpad |
| Warranty | 3-year in-home service and parts warranty |
| Cleaning Instructions | Wipe with dry soft cloth; do not use benzene or thinner |
| Storage Conditions | Avoid direct sunlight and high humidity; store at -20°C to 60°C |
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USER MANUAL CZ-800 Cozzia
USER MANUAL | CZ-800/Quantum
Hello.
Congratulations on purchasing your new Quantum.
At Cozzia we understand that every body is different and have carefully designed your massage chair with that in mind. But enough about us, this is about you. Learning how to use your new chair is simple (we designed it that way).
So let's get started.
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Scan QR Code for Operation Video

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For replacement parts and tech support, please call our service and warranty phone number, or visit www.cozziausa.com
TABLE OF CONTENTS

INTRO
Dimensions 3
Contents 4

CHAIR
Move & Clearance 5
Components 6
Massage Points 7
Specifications 8
Wired Touch-pad Interface 9-11
Try Me 12-14
Custom Program 15-20
Auto Program 21-22
Spot Program 23-24
Stretch Program 25-26
Spa Auto 27-28
Spa Manual 29-33
Chair Doctor 34-36
Heat Therapy 37-38
My Favorites 39-40
Recline 41-42
Settings 43-52
User Account 53-56

TABLE OF CONTENTS

Safety 57-58
Grounding Instruction 59
Troubleshooting 59
Care and Storage 59
Warranty 60
DIMENSIONS
First, let's get your chair inside.


Base & Backrest

Footrest
CONTENTS
Everything you need for a relaxing experience.
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Installation ManualUser Manual

Warranty Postcard

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Line drawing of a modern massage chair with adjustable seat and neck (no text or symbols)CZ-800/Quantum Massage chairWidescreen To
Move & Clearance
A few simple steps to find the best place for your new chair.
HOW TO MOVE

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Line drawing of a person using a treadmill to adjust equipment, with an inset showing the same device (no text or symbols present)Move with a slight pull or push
Caution: If you roll the chair on wood floor, marks may be left

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Line drawing of a car interior with two human figures interacting around it (no text or symbols)Two people are needed to lift the chair
CLEARANCE

Reserve space on the left and right

Reserve space on the front and back
CHAIR COMPONENTS
Some of your chair's most important features.

Note: The speaker will only operate when the massage chair is in operation

To play music using your massage chair's speakers please connect your smartphone, tablet, or other electronic device to your chair using bluetooth. Note that the code to connect the bluetooth is Cozzia Quantum.
MASSAGE POINTS

Back Massage Mode Air Bag Heater Roller
CHAIR SPECIFICATIONS
A few important facts about your massage chair.

Model No.
CZ-800/ Quantum

Massage Time
5 to 30 Minutes

Dimensions (L x W x H)
Chair dimensions: 63" x 31.8" x 49.4" Reclined dimensions: 74.4" x 31.8" x 40.4"

Shipping Weight
Gross weight: 334.9 lbs
Net weight: 293.6 lbs

Usage Condition
Environment temperature: 10°C-40°C Contrasting humidity: 30-85RH

Storage Condition
Storage temperature: -20°C-60°C Storage humidity level: 30-85RH

Rated Current
2.3A

Rated Voltage
110 - 120V

Rated Frequency
60Hz

Power of Monster Speakers
15x2W & 8x2W

Length of Wiring
Power supply wiring: 70.9"

Safety Feature
Equipped with child safety lock, leg rest safety sensor, and overheating and power surge detectors
We have designed your massage chair's tablet controller with a user-friendly interface to make using your chair even easier.
Home Screen 1

Home Screen 2
Auto Program Stretch Program Spa Auto
Spa Manual
Try Me

Recommended Massage Program
Spot Program
Custom Program
Custom Spa Program
Custom Spa Auto Program
Massage Controls

TRY ME
In order to allow you to quickly understand the many features of this massage chair, we have created a Try Me program for you.

Choose the "Try Me" icon to begin the Try Me program
Try Me Interface 1

Shoulder Scan Confirmation Page
Try Me Interface 2

CUSTOM PROGRAM
Every body is different. That's why we've given you the option to customize your massage to meet your specific needs. Follow these simple instructions to create a new custom massage.

Custom Program Interface 1

Select the massage areas, massage action and massage strength that you prefer
Custom Program Interface 2
Airbags Massage Action

Select the airbags massage areas that you prefer
Custom Program Interface 3
Heat Temperature

Select the heat areas and temperature that you prefer
Custom Program Interface 4

Select the light color and negative ions that your prefer
Custom Program Interface 5

After creating your custom program, you can click on the "Favorites" icon to create your own custom program name and save it to your favorites
AUTO PROGRAM
We have designed your chair with multiple massage options for your changing needs. Follow these simple instructions to begin a new auto massage.

Choose the "Auto Program" icon to select your auto massage program
Auto program Interface

You can choose your favorite massage program icon and press the "Start" button to begin the massage, or you can click the "AI Select" button to randomly start a program
SPOT PROGRAM
This is a fixed massage area and actions program.

Choose the "Spot Program" button to take you to the spot massage page
Spot Program Interface
Airbag

Action
STRETCH PROGRAM
Every body is different. That's why we've given you the option to customize your stretch massage to meet your specific needs. Please select the area where you need to stretch.

Stretch Program Interface

Select the stretch areas and temperature that you prefer
SPA AUTO
Experience the ultimate relaxation with SPA auto massage chair's preset programs, designed to soothe your body and mind with a seamless blend of massage techniques tailored for your ultimate comfort.

Spa Auto Interface

Start Button
Rejuvenation / Stress Relief / Pain Relief / Wellness Flow / Ultimate Relaxation
SPA MANUAL
Elevate your massage experience with SPA manual massage chair's flexible customization options.
Design your own perfect massage routine, blending different massage styles and techniques to create a one-of-a-kind therapy session.

Choose the "Spa Manual" icon to custom your Spa manual massage
Spa Manual Interface 1
Preset Program Massage Time

Auto Program Next Button
Choose the auto program you prefer
Spa Manual Interface 2
Heat Area

Heat Therapy Heat Temperature
Choose the heat area, temperature and time you prefer
Spa Manual Interface 3

Airbags Massage
Choose the airbags massage area and massage time you prefer
Spa Manual Interface 4

Stretch Program Start Button
Choose the stretch program you prefer, one or more stretching programs are available
CHAIR DOCTOR
An innovative tool that diagnoses your body tension, SpO2 (oxygen saturation), and heart rate etc, to customize a treatment for your unique body.

Chair Doctor Interface 1

Chair Doctor Interface 2

HEAT THERAPY
Multi-zone heating with adjustable temperature settings for personalized comfort.

Heat Therapy Interface

MY FAVORITES
Discover your Massage program Favorites – a quick-access collection of your top massage program picks for instant relaxation.

My Favorites Interface 1

RECLINE

Recline Interface

Press and hold to adjust seat position
SETTINGS
Choose the "Settings" icon to take you to the settings page.


Child Lock

To disable this chair for child safety, turn on the child lock switch
Child Lock 1

Set a password and click the confirm button
When the child safety lock is on, the massage chair will be turned off and reset - all functions will be disabled
Child Lock 2

When the child safety lock is enabled, this screen will appear at startup
Child Lock 3

Please enter the password you set or "0304" to unlock your massage chair If you don't need the Child Safety Lock on anymore, go to the Settings page to turn off this function
Trouble Shooting Interface

If your chair has any trouble, press the "Trouble Shoot" icon for the chair to automatically detect problem areas Use the error code provided when contacting our customer service team
Trouble Shooting Interface 1

Choose "Start" icon and make sure the chair is not occupied during chair detection
Trouble Shooting Interface 2

Your chair is detecting possible malfunctions, please wait for the detection result
Trouble Shooting Interface 3

You can use your detection code when contacting the customer service team about your chair's problems
USER ACCOUNT

Choose the "User Account" icon to get to the account settings page
*A wifi connection is required before logging in to your account
After logging in to your account, you can save your own favorite programs and health data
Register an Account Interface

Enter your email address and click the "Code" button to get a verification code sent to your email Enter the verification code from your email, then create your password Before registering an account, you need to agree to the service agreement and privacy policy
Account login Interface

If you already have an account, you can log in with your password or email verification cod
Account Settings Interface

You can switch between accounts or edit your account information
SAFETY PRECAUTIONS
We're looking out for you.
IMPORTANT SAFETY INSTRUCTIONS
When using the massage chair, basic precautions should always be followed, including the following: Read all instructions before using this massage chair.
DANGER - To reduce the risk of electric shock:
- Always unplug this massage chair from the electrical outlet immediately after using and before cleaning.
- Never use pins or other metallic fasteners with this appliance.
- Carefully examine the covering before each use. Call for service if the covering shows any sign of deterioration, such as blistering, peeling or cracking.
- Keep dry - do not operate in a wet or moist condition.
WARNING - To reduce the risks of burns, fire, electric shock or injury to persons:
- Read all instructions before using.
- A massage chair should never be left unattended when plugged in. Unplug from the outlet when it is not in use and before putting on or taking off parts.
- Close supervision is necessary when this massage chair is used by or near children or disabled persons. Keep children away from reclining backrest and extended leg rest.
- Use this massage chair only for its intended use as described in this manual.
- Never operate this massage chair if it has a damaged cord or plug, if is not working properly, if it has been dropped or damaged, or dropped into water. Contact customer service department.
- Keep the cord away from heated surfaces.
- Never operate the massage chair with the air openings blocked. Keep the air openings free of lint, hair and the like.
- Never drop or insert any object into any opening.
- Do not use outdoors.
- Do not operate where aerosol (spray) products are being used or where oxygen is being administered.
- To disconnect, turn all controls to the off position, then remove the plug from the outlet.
- Do not stand on or in the massage chair. Use only while seated.
- The product is not intended for use by children or persons with reduced physical, sensory or mental capabilities, or lack of experience and knowledge, unless they have been given supervision or instruction concerning use of the product by a person responsible for their safety.
• Children should be supervised to ensure that they do not play with the product. - Temperatures sufficiently high to cause burns may occur regardless of the control setting. Do not use on an infant or invalid or on a sleeping or unconscious person. Check the skin in contact with the heated area of the appliance frequently to reduce the risk of blistering.
- Burns may result from improper use.
- Do not crush in order to avoid sharp folds.
- Keep children away from extended foot support (or other similar parts).
• DO NOT WET.
• DO NOT USE PINS.
- NEVER REMOVE COVER.
- Connect this appliance to a properly grounded outlet only. See Grounding Instructions.
SAVE THESE INSTRUCTIONS
This massage chair is intended for household use only.
1. Usage Environment
- Do not use the massage chair in an excessively humid or dusty environment as this may result in malfunction or electric shock.
- Do not use the massage chair in a room with a temperature of 104^ or higher.
- Do not expose the massage chair to heaters, stoves or direct sunlight.
- Place and use the massage chair on an even, non-slip floor.
- The massage chair is designed for home use and not for commercial purposes.

Caution
• This massage chair is to be used indoors only.
- If you use the massage chair in a cold room, do not increase the room temperature abruptly. It is recommended that you increase the temperature gradually to a normal level.
- If the massage chair is stored in a cold place and is being brought into a warm environment, it is advisable to wait for one hour before use. This is because its performance may not be at an optimal level, as there may be water droplets on the mechanical parts due to condensation. Using the massage chair under such conditions may result in malfunction.
2. Safety Precautions
- To ensure safe and correct use of the massage chair, do not operate it without reading this operation manual carefully.
- Do not use the massage chair when the upholstery or seat is removed. This may cause injury or malfunction.
- Do not use the massage chair in combination with other therapeutic equipment or electric blanket etc., as this may result in ineffectiveness or injury.
- Do not use the massage chair an hour before or after eating as this may have adverse effects on the user.
- Do not allow children or pets to play around the massage chair, e.g. behind the backrest, under the seat base or legrest of the massage chair. This may result in injury.
- Do not use the massage chair when your body is wet.
- Do not operate the massage chair with wet hands.
- It is not recommended to use the massage chair for more than 30 minutes.
- Do not perform continuous massage on the same spot of your body for more than 5 minutes at a time as this may result in excessive stimulation and may have adverse effects.
- Do not insert your hand or foot along the paths of the massage rollers during use as this may cause injury.
- Stop operation immediately if you feel any discomfort.
- This product is not intended for self-treatment of conditions that should be managed by a qualified health care provider.
• People on medication or with medical conditions, please consult your doctor before use. - Please do not use the product if you are not feeling well.
3. People with Medical Conditions
Consult your doctor before use if you:
- Are under medical rest as ordered by a doctor.
- Have spinal disorders, an abnormal spinal condition or have suffered a spinal injury.
- Have back problems.
- Have diabetes, osteoporosis or sensory impairment.
- Have joint dysfunction such as rheumatism, hammertoe or gout.
- Have a pacemaker or other electronic medical devices.
- May be pregnant.
- Have phlebitis or thrombosis.
- Have an increased risk for blood clots.
• Had recent surgery. - Have surgical pins, screws, or anything mechanical in the legs, ankles or feet.

Caution
- Avoid using the massage chair under the influence of alcohol.
- Do not apply massage rollers directly on the head, elbow or knee joints, torso or abdomen.
- If your legs or feet slip off the leg rest during massage, do not force them back in as this may result in injury.
- Remove the power plug from the electrical outlet immediately should liquid be accidentally spilled onto the massage chair. Do not use wet hands to connect or disconnect the power plug from the electrical outlet.
- Do not tamper with the power cord or use the massage chair with a damaged cord as this may result in malfunction and electric shock.
4. Instances When the Massage Chair Should Not Be Used
In the following events, please switch off the main power switch immediately and disconnect the power cord from the electrical outlet:
- If liquid is accidentally spilled onto the massage chair. This may result in electric shock or malfunction.
- If the fabric of the backrest is torn and the internal components are exposed.
- If pain or discomfort is felt during massage, stop operation immediately and consult your doctor.
- If you detect any malfunction or any other abnormal condition during operation.
- If there is power failure. Injury may occur when power is restored unexpectedly.
- If there is lightning.
5. Assembly and Repair of the Massage Chair
- Do not disassemble the backrest cover of the massage chair. Touching the internal components may result in malfunction or electrical shock.
- This massage chair must only be professionally serviced or repaired. Only disassemble or repair the massage chair if directed by a Cozia service rep.
6. Things to Be Noted About the Power Plug and Cord
- Check that the Alternating Current (AC) voltage corresponds with the specifications indicated for the massage chair.
- Do not connect or disconnect the power plug from the electrical outlet with wet hands. This may result in malfunction or electric shock.
- When disconnecting the power plug, pull it by holding the plug, not the cord.
- Although operation will be stopped automatically by the Auto-Timer function, always remember to switch off the main power after use.
- Do not place the power cord under the massage chair or under any other heavy objects.
- Do not wind the power cord around the massage chair as this may damage the cord and result in a fire or electric shock.
- Do not operate the massage chair with a damaged cord or extension cord.
- Do not use the massage chair if the electrical outlet is loose.
- If the power cord is damaged, it should be replaced by a qualified technician.
GROUNDING INSTRUCTIONS
This product must be grounded. If it should malfunction or break down, grounding provides a path of least resistance for the electric current to reduce the risk of electric shock. This product is equipped with a cord that has an equipment-grounding conductor and a grounding plug, the plug must be plugged into an appropriate outlet that is properly installed and grounded in accordance with all local codes and ordinances.
Danger - Improper connection of the equipment grounding conductor can result in a risk of electric shock. Check with a qualified electrician or service technician if it will not fit the outlet. Have a proper outlet installed by a qualified electrician.
This product is for use on a nominal 120V circuit and has a grounding plug that looks like that plug illustrated below. Make sure that the product is connected to an outlet having the same configuration as the plug. No adapter should be used with this product.

TROUBLESHOOTING
This massage chair is controlled by a microcomputer and is thus susceptible to power surges of +10 to -15%. The following situations may arise in the event of a power surge:
| Situation | Solution |
| The massage chair is connected to the power supply but is not functioning | 1. Check to see that the plug is properly connected and working2. Ensure the massage chair switch is in the '1' position |
| The remote control works but the massage chair is not functioning | Possible overheating due to prolonged use. Turn off the power for at least 30 to 50 minutes |
| Both the remote control and the massage chair are not functioning | 1. Ensure the chair is plugged into a working outlet2. Turn the power OFF and ON again |
If you continue to have problems, please read the warranty card and contact the Cozia service department.
PRODUCT CARE AND STORAGE
1. Storing the Massage Chair
- Wipe off dust and dirt from the massage chair with a dry, soft, clean cloth after use.
- Keep the massage chair clean and away from places of high humidity.
- If the massage chair is not to be used for a long period of time, cover the massage chair with a dust cover and unplug its power plug from the electrical outlet.

Caution
- Do not store the massage chair in direct sunlight or in places of high temperature. This may cause the color of the upholstery to fade.
- Do not allow the massage chair to remain in contact with vinyl or wallpaper for extended periods of time as this could lead to discoloration.
2. Cleaning the Massage Chair
- Before cleaning, ensure that the main power switch is off and the power plug is disconnected from the electrical outlet.
- Wipe off dust and dirt from the massage chair with a dry, soft, clean cloth after each use.
• This product can be cleaned thoroughly with a slightly damp cloth. - Do not iron the upholstery.
- Do not wash the upholstery using a home washing machine as this may result in deterioration of the upholstery's quality.

Caution
- Do not use abrasive cleaning agents like benzene or thinner to clean the massage chair. This may cause the upholstery to fade.
3. Cleaning the Controller
- Use only a clean, dry cloth to clean the controller.

Caution
- Do not use a wet cloth to clean the controller. This may result in malfunction.
COZZIA CONSUMER WARRANTY
This Cozzia product has the following warranty:
The Cozla Quantum has a three-year in-home service and parts warranty. Cozla customer service will not issue Return Material Authorizations (RMAs) for products. Cozla products will be either repaired by the consumer or by an in-home technician. Cozla will not issue Return Material Authorizations (RMAs) for buyer's remorse.
Service And Technical Support
Consumers may contact Cozila's customer service department at 1-877-977-0656 between 9:00 am and 5:30 pm PST, Monday through Friday, email us at Service@coziausa.com, or visit our website at www.coziausa.com for warranty or service issues.
Consumers are required to provide the unit serial number and dated proof of purchase (sales receipt) when they contact the Coxia service department regarding a repair.
A Cozia customer service representative will attend to most consumer inquiries, but in some cases a technical service specialist will provide advanced support.
Non-warranty repair is provided on a "per incident" basis. Cozia customer service will verify that the unit has failed and provide instructions for repairing the unit. All applicable repairs, parts, shipping, handling, local tax and a "per incident" fee will be charged for non-warranty repairs and support calls.
Proof of purchase (original receipt) is required for all warranty repairs or service.
Extended Warranties:
Cozia offers extended warranty programs to enhance the ownership of your massage chair. Please call Cozia customer service at 877-977-0656 for details and pricing.
Product Repairs
- Floor Models and Demonstration Units have a prorated warranty period that begins the day the model is placed on the floor and connected to an electrical outlet by the retail partner. Proof of purchase is required in order to obtain warranty service and parts. Non-warranty parts and service are available at a "per incident" charge.
- Warranty Coverage Period - Warranty coverage starts at the time that the consumer PURCHASES their chair. Proof of purchase is required for all warranty repairs. The warranty time period is measured by continuous calendar days based on a seven-day week.
- Field Service - Cozia customer service department will diagnose and schedule an authorized service provider to repair the chair in the consumer's residence.
- Parts - All parts deemed necessary for repairs will be shipped to the consumer at no charge by the Cozia service department. Some Cozia product repairs may be performed by the consumer in their own home with parts and instructions supplied by Cozia, such as remote controller replacements that don't require a technician.
CONSUMER WARRANTY LIMITATIONS AND EXCLUSIONS
- Warranties are only valid in the 48 contiguous United States and Canada and are contingent upon the consumer operating the chair according to the corresponding instruction manual.
- The warranty only applies to Cozia products and does not include any accessories or enhancements.
- Field service requires pre-approval and must be performed by Cozia's authorized field service personnel.
• Field service is only available in the United States and in major metropolitan areas in Canada. - Softening of foams and filling composites in pillows, pads, and memory foam occurs naturally and does not constitute a defect under this warranty.
- Fading, wear and piling of fabrics occurs naturally and does not constitute a defect under this warranty.
- Warranties do not cover any loss or damage resulting from improper installation, unauthorized repairs or modifications, improper use of electrical/power supply, loss of power, dropped product, a malfunction or damage of an operating part from failure to provide manufacturer's recommended maintenance, transportation damage, theft, abuse, misuse, neglect, vandalism or environmental conditions (fire, floods, rust, corrosion, sand, dirt, windstorm, hail, earthquake or exposure to weather conditions).
- Warranties do not cover any loss during the time spent waiting for parts or repairs.
- Damage due to shipping and handling does not constitute a defect under this warranty.
- Under no circumstance shall Cozzia or its representatives be liable for indirect, consequential, or incidental damages (including damages for lost profits, business interruption, bodily injury, medical and the like).
- Warranties are non-transferable.
- Cozzia's sole liability and the purchaser's exclusive remedy shall be for the repair, or at Cozzia's option, for the replacement of the defective part.
- Notwithstanding the above, if replacement parts for defective materials are not available, Cozia reserves the right to make substitutions in lieu of repair or replacement.
- All warranties begin on the DATE OF PURCHASE; no allowance or extension is offered for delivery and/or installation.
- Warranties do not apply to rental, business, commercial, institutional or other non-residential users.
COZZIA®
861 S. Oak Park Road, Covina, CA 91724
TEL: 1-877-977-0656
FAX: 1-800-521-4712
SERVICE@COZZIAUSA.COM
WWW.COZZIAUSA.COM