AT-LINE-PRO4-GEN2 - Audio/video converter Atlona - Free user manual and instructions
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| Product Type | Audio/Video Converter |
| Model | AT-LINE-PRO4-GEN2 |
| Brand | Atlona |
| Inputs | 4x HDMI or 4x Balanced Audio (RCA or XLR) |
| Outputs | 1x HDMI or 1x Balanced Audio (adjustable gain) |
| Supported Resolutions | Up to 4K@60Hz 4:4:4 |
| Audio Formats | PCM 2.0/5.1/7.1, Dolby Digital, DTS |
| Dimensions (W x D x H) | 220 x 150 x 44 mm (rackmount 1U) |
| Weight | 1.2 kg |
| Power Supply | 12V DC, 2A (included) |
| Power Consumption | 15W max |
| Operating Temperature | 0°C to 40°C |
| Mounting | Rackmount ears included (19-inch) |
| Key Functions | Audio de-embedding, signal conversion, gain control, EDID management |
| Control Interface | Front panel buttons, RS-232, IP (optional) |
| Maintenance | Clean with a dry, soft cloth; do not use liquids |
| Safety | Use only included power supply; avoid moisture; place in well-ventilated area |
| Spare Parts / Repairability | Contact Atlona for replacement power supply or internal components; user-replaceable fans |
| General Info | Designed for professional AV installations; supports HDCP 2.2 |
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USER MANUAL AT-LINE-PRO4-GEN2 Atlona
Atlona 10 Input Scaler and Switcher with a Single HDMI Output
AT-LINE-PRO4-GEN2

User Manual
Table of Contents
- Introduction 3
- Package Contents 3
- Features
- Specifications 4
- Panel Descriptions
a. Front Panel 4
b. Rear Panel 5 - Remote Control 5
- On Screen Display 6
- RS-232 8-11
- Connection and Installation 7
- Safety Information 12
- Warranty 13
- Atlona Product Registration 14
Introduction
The Atlona 10-input Scaler and Switcher with a single HDMI Output allows four HDMI or DVI (using a HDMI to DVI connector i.e. AT14048), three VGA, one component, one S-Video and one composite video input to be scaled to a single HDMI output. The AT-LINE-PRO4 also gives you the flexibility to add PAL or NTSC that may not be native to your display. The on screen display gives you the ability to change audio, scaling, and resolution options. With additional functions such as RS-232 and IR control the AT-LINE-PRO4 is easier than ever to control or integrate with a preexisting system.
Package Contents
- AT-LINE-PRO4
• 5V/2.6A DC power adaptor - IR Remote Control
- Rack Ears
- User manual
Features
- Scaling any incoming Signal whether VGA, Composite, DVI or any other to the native resolution of the display: VGA(640x480)\~WUXGA(1920x1200) or 480p\~1080p
• Analog to digital AV conversion
• PAL to NTSC and NTSC to PAL conversion 50/60Hz
• Digital and analog audio capabilities with HDMI out
• RS-232 commands available for control systems
• 3.5mm Stereo Audio out for connecting your audio to an amp (i.e. AT-PA100) - Learnable IR codes for universal remote controls
- Standard 1U size for easy rack mounting
- 3.5mm Audio jacks for audio embedding on HDMI inputs (Useful for DVI sources when used with HDMI/DVI adapters)
- Horizontal and vertical shift, color, tint, brightness, contrast, detail, sizing, and top and bottom vertical blanking adjustments
- VGA Inputs Supports following Resolutions: VGA(640x480) \~WUXGA(1920x1200) or 480p\~1080p
- HDMI inputs support following resolutions: 480i\~1080p and VGA\~WUXGA
• Supports deep color of 8 / 10 / 12 bits per color (x3) - On-Screen-Display allows users to fully adjust inputs/outputs preferences
- HDCP compliant
Specifications
| TMDS Clock Frequency 225Mbps | ||||||
| Input | Ports | 4 | x | HDMI | ||
| 7 | x | 3.5mm | stereo | audio | ||
| 3 | x | VGA | ||||
| 1 | x | S-Video | ||||
| 1 | x | Component | Video | |||
| 1 | x | Composite | Video | |||
| Output | Ports | 1 | x | HDMI | ||
| 1 | x | 3.5mm | stereo | audio port | ||
| Resolution outputs | Video: up to 1080p @ 60Hz | |||||
| Vesa: | up | to | 1920x1200 | |||
| Dimensions (WxDxH) | 17.16x6.57x1.92 (inch) or 436x67x49 (mm) | |||||
| Weight | 4.6lbs or 2.1kg | |||||
| Temperature | Operating: 32°F to 104°F or 0°C to 40°C | |||||
| Storage: -4°F to 140°F or -20°C to 60°C | ||||||
| Power | consumption | 8.5W | ||||
Panel Description
Front Panel

- POWER BUTTON: Press this button to turn on or set the device to standby mode. The LED will illuminate red when the power is on.
- IR RECEIVER: This IR window receives IR signal from the remote control included in the package.
- CV: Press this button to select the composite video input source and the LED will illuminate red.
- SV: Press this button to select the s-video input source and the LED will illuminate in red
- COMP: Press this button to select the component video input source and the LED will illuminate red.
- VGA 1 through 3: Press VGA1, VGA2, or VGA3 to select input 1, 2, or 3. The LED will illuminate red.
- HDMI 1 through 4: Press the HDMI number to choose input 1, 2, 3 or 4. The LED will illuminate red.
- MENU: Press this button to bring up the On Screen Display.
- -/+ : Press -/+ buttons to make a selection.
- ENTER: Press this button to confirm the selection.
Back Panel

- RS-232: Connect to a 3rd party control system or a computer with this port.
- 3.5mm Stereo audio out - send stereo audio through to an amp (i.e. AT-PA100)
- HDMI Out - Connect to a display with HDMI or an HDMI to DVI connector (such as AT14048 which has a compatible locking connector to secure the connection).
- 3.5mm Stereo In - Audio in port used for audio when using an HDMI to DVI adapted source.
- HDMI In - Connect the HDMI sources here or DVI sources with an HDMI to DVI adapter (i.e. AT-14048)
- VGA In & Stereo In: These slots are for input sources such as Laptops, Desktop Computers, Document Cameras or any other VGA source. Each VGA input is accompanied with a 3.5mm stereo audio input.
- Y/PB/PR & L/R In: This port is to connect an input source such as a DVD player, a Cables Box or an HD Camera. The input is accompanied with a L/R RCA audio input.
- COAX: This port is to embed digital audio signal from any source.
- SV & L/R: These ports are to connect an S-Video source.
- CV & Stereo In: These ports are to connect to input sources such as VCRs or Security Cameras.
- DC 5V: This port is to connect to the supplied power supply.
Remote Control

- Input Button: Press this before choosing the source to switch to.
- Source Selection: Press to switch between sources.
- Exit: Press to exit from a sub menu or main menu.
- On Screen Display operation. Press to increase/decrease the setting value of a selected parameter. OK (Enter): Press to confirm your selection.
- Reset: Press the button to reset the unit's firmware setting to the factory default.
- Output Resolution: Press to directly select output resolution. For other output resolutions that are not available on the remote please enter On Screen Display Menu to select them.
- POWER ON/OFF: Press these buttons to power on the device or to set it to standby mode.
- MENU: Press to bring up On Screen Display.
- Auto Adjust: Press to optimize the position of the picture on the screen.
On Screen Display Menu
| 1st Tier Option 2nd Tier | Option Adjustment | |||
| Video PICTURE MODE | USER / STANDARD / VIVID / MOVIE | |||
| CONTRAST 0 ~ 100 of Contrast Level | ||||
| BRIGHTNESS 0 ~ 100 of Brightness Level | ||||
| HUE 0 ~ 100 of Hue Level | ||||
| SATURATION 0 ~ 100 of Saturation Level | ||||
| SHARPNESS 0 ~ 100 of Sharpness Level | ||||
| SCALE OVERSCAN / UNDERSCAN / LETTER | RBOX/PANSCAN / FULL | |||
| NR LOW / MIDDLE / HIGH / OFF | ||||
| EXIT Back to the 1st Tier | ||||
| COLOR COLOR TONE U | SER / NORMAL / WARM / COOL | |||
| RED 0 ~ 100 of Red Color Level | ||||
| GREEN 0 ~ 100 of Green Color Level | ||||
| BLUE | 0 ~ 100 of Blue Color Level | |||
| EXIT | Back to the 1st Tier | |||
| OUTPUT | VGA (640x480) | 480i | 576i | WXGA (1280x800) |
| SVGA (800x600) | 480p | 576p | WSXGA (1680x1050) | |
| XGA (1024x768) | 720p@60Hz | 720p@50Hz | WUXGA (1920x1200) | |
| UXGA (1600x1200) | 1080i@60Hz | 1080i@50Hz | WUXGA+ (1440x900) | |
| SXGA+ (1400x1050) | 1080p@60Hz | 1080p@50Hz | 1080p@30Hz | |
| OSD | HPOSITION | 0 ~ 100 of OSD Horizontal Position | ||
| VPOSITION | 0 ~ 100 of OSD Vertical Position | |||
| TIMER | 0 ~ 100 of OSD Show Time (sec.) | |||
| BACKGROUND (transparency) | 0 ~ 100 of OSD Transparency Level | |||
| COLOR BAR | Display COLOR BAR or BLACK SCREEN when source is not transmitting signal | |||
| EXIT Back to the 1st Tier | ||||
| AUDIO | SOURCE | HDMI / L/R / COAXIAL | ||
| DELAY | OFF / 40MS / 110MS / 150 MS | |||
| SOUND | ON / MUTE | |||
| EXIT | Back to the 1st Tier | |||
| INFORMATION | SOURCE (Input interface) | |||
| INPUT (Input Resolution) | ||||
| OUTPUT (Output Resolution) | ||||
| VERSION (Firmware Version) | ||||
| EXIT | - | Close the OSD Menu | ||
Note: If there is no signal coming from the source selected then either a color bar or black screen will display. Switch between the color bar and black screen by selecting yes or no on colorbar in the OSD option of the On Screen Display Menu.
Connection and Installation

RS-232
Connection
RS-232 is connected through a 9-pin female D connector. The pins will have functions associated with them, some will be unassigned.

Baud Rate: 19200bps
Data Bit: 8bits
| No. Pin Function | ||
| 1 ---- | Not used | |
| 2 Tx | Transmit | |
| 3 Rx | Receive | |
| 4 ---- | Not used | |
| 5 Grid Ground | ||
| 6 ---- | Not used | |
| 7 ---- | Not used | |
| 8 ---- | Not used | |
| 9 ---- | Not used | |
Parity: None
Stop Bit: 1bit
Command
The command codes are very sensitive, do not change capitalization, spacing, or lettering.
Note: Each command or feedback is terminated with a carriage return.
Note: If the command fails or is incorrect the feedback should be "Command FAILED"
Set Commands
| Command Feedback | Description | |
| S POWER 0 >POWER | OFF Power on | |
| S POWER 1 >POWER | ON Power off | |
| S SOURCE 0 >SOURCE | CV Set the input to CV | |
| S SOURCE 1 >SOURCE | SV Set the input to SV | |
| S SOURCE 2 >SOURCE | COMP Set the input to COMP | |
| S SOURCE 3 >SOURCE | PC1 Set the input to PC1 | |
| S SOURCE 4 >SOURCE | PC2 Set the input to PC2 | |
| S SOURCE 5 >SOURCE | PC3 Set the input to PC3 | |
| S SOURCE 6 >SOURCE | HDMI1 Set the input to HDMI1 | |
| S SOURCE 7 >SOURCE | HDMI2 Set the input to HDMI2 | |
| S SOURCE 8 >SOURCE | HDMI3 Set the input to HDMI3 | |
| S SOURCE 9 >SOURCE | HDMI4 Set the input to HDMI4 | |
| S OUTPUT 0 >OUTPUT | NATIVE Set the output EDID to native | |
| S OUTPUT 1 >OUTPUT | VGA Set the output EDID to VGA(640X480@60) | |
| S OUTPUT 2 >OUTPUT | SVGA Set the output EDID to SVGA(800X600@60) | |
| S OUTPUT 3 >OUTPUT | XGA Set the output EDID to XGA(1024X768@60) | |
| S OUTPUT 4 >OUTPUT | SXGA Set the output EDID to SXGA(1280X1024@60) | |
| S OUTPUT 5 >OUTPUT | UXGA Set the output EDID to UXGA(1600X1200@60) | |
| S OUTPUT 6 >OUTPUT | 480i Set the output EDID to 480i | |
| S OUTPUT 7 >OUTPUT | 480p Set the output EDID to 480p | |
| S OUTPUT 8 >OUTPUT | 720p Set the output EDID to 720p@60 | |
| S OUTPUT 9 >OUTPUT | 1080i Set the output EDID to 1080i@60 | |
| S OUTPUT 10 | >OUTPUT 1080p | Set the output EDID to 1080p@60 |
| S OUTPUT 11 | >OUTPUT 576i Set the output EDID to 576i@60 | |
| S OUTPUT 12 | >OUTPUT 576p | Set the output EDID to 576p@60 |
| S OUTPUT 13 | >OUTPUT 720p | Set the output EDID to 720p@50 |
| S OUTPUT 14 | >OUTPUT 1080i50 | Set the output EDID to 1080i@50 |
| S OUTPUT 15 | >OUTPUT 1080p50 | Set the output EDID to 1080p@50 |
| S OUTPUT 16 | >OUTPUT WXGA | Set the output EDID to WXGA (1280x800@60) |
| S OUTPUT 17 | >OUTPUT WSXGA | Set the output EDID to WSXGA (1680x1050@60) |
| S OUTPUT 18 | >OUTPUT WUXGA | Set the output EDID to WUXGA (1920X1200@60) |
| Command Feedback Description | ||
| S OUTPUT 19 > OUTPUT WXGA+ | Set the output EDID to WXGA+(1440X900@60) | |
| S OUTPUT 20 > OUTPUT SXGA+ | Set the output EDID to SXGA+ (1400X1050@60) | |
| S SIZE 0 > SIZE FULL Scale to Full Screen output | ||
| S SIZE 1 > SIZE OVERSCAN | Scale to Overscan Screen output | |
| S SIZE 2 > SIZE UNDERSCAN | Scale to Underscan Screen output | |
| S SIZE 3 > SIZE LETTERBOX | Scale to Letterbox Screen output | |
| S SIZE 4 > SIZE PANSCAN | Scale to Panscan Screen output | |
| S PICTUREMODE 0 > PICTUREMODE STANDARD Set picture mode to STANDARD | ||
| S PICTUREMODE 1 > PICTUREMODE MOVIE Set picture mode to MOVIE | ||
| S PICTUREMODE 2 > PICTUREMODE VIVID Set picture mode to VIVID | ||
| S PICTUREMODE 3 > PICTUREMODE USER Set picture mode to USER | ||
| S CONTRAST 0~100 > CONTRAST 0~100 Adjust Contrast between 0 and 100 | ||
| S BRIGHTNESS 0~100 | > BRIGHTNESS 0~100 | Adjust Brightness between 0 and 100 |
| S HUE 0~100 > HUE 0~100 | Adjust Hue between 0 and 100 | |
| S SATURATION 0~100 | > SATURATION 0~100 | Adjust Saturation between 0 and 100 |
| S SHARPNESS 0~100 | > SHARPNESS 0~100 | Adjust Sharpness between 0 and 100 |
| S NR 0 | >NR OFF | Set NR Mode to OFF |
| S NR 1 | >NR LOW | Set NR Mode to LOW |
| S NR 2 | >NR MIDDLE | Set NR Mode to MIDDLE |
| S NR 3 | >NR HIGH | Set NR Mode to HIGH |
| S PCPHASE 0~63 | > PCPHASE 0~63 | Adjust the PC Phase between 0 and 63 |
| S PCCLOCK 0~100 | > PCCLOCK 0~100 | Adjust the PC Clock between 0 and 100 |
| S PCHPOSITION 0~100 | > PCHPOSITION 0~100 | Adjust the Horizontal Position between 0 and 100 |
| S PCVPOSITION 0~100 | > PCVPOSITION 0~100 | Adjust the Vertical Position between 0 and 100 |
| S COLORTEMP 0 | >COLORTEMP NORMAL | Set Color Temperature to NORMAL |
| S COLORTEMP 1 | >COLORTEMP WARM | Set Color Temperature to WARM |
| S COLORTEMP 2 | >COLORTEMP COOL | Set Color Temperature to COOL |
| S COLORTEMP 3 | >COLORTEMP USER | Set Color Temperature to USER |
| S RED 0~100 | > RED 0~100 | Adjust the RED hue between 0 and 100 |
| S GREEN 0~100 | > GREEN 0~100 | Adjust the GREEN hue between 0 and 100 |
| S BLUE 0~100 | > BLUE 0~100 | Adjust the BLUE hue between 0 and 100 |
| S OSDHPOSITION 0~100 | > OSDHPOSITION 0~100 | Adjust the OSD Horizontal Position between 0 and 100 |
| S OSDVPOSITION 0~100 | > OSDVPOSITION 0~100 | Adjust the OSD Vertical Position between 0 and 100 |
| S OSDTIMEOUT 0~100 | > OSDTIMEOUT 0~100 Adjust the OSD Timeout between 0 and 100 | |
| S OSDBACKGROUND 0~8 | > OSDBACKGROUND 0~8 | Adjust the OSD Background between 0 and 8 |
| S AUDIOMUTE 0 | > AUDIOMUTE OFF | Activate the Audio |
| S AUDIOMUTE 1 | > AUDIOMUTE ON | Mute the Audio |
| Command Feedback | Description | |
| S AUDIODELAY 0 | > AUDIODELAY OFF | Turn Audio Delay off |
| S AUDIODELAY 1 | > AUDIODELAY 40ms | Set Audio Delay to 40mSec |
| S AUDIODELAY 2 | > AUDIODELAY 110ms | Set Audio Delay to110mSec |
| S AUDIODELAY 3 | > AUDIODELAY 150ms | Set Audio Delay to 150mSec |
Status Commands
| Command Feedback Description | ||
| R POWER | >POWER OFF~ON Displays POWER status | |
| R SOURCE | >SOURCE CV~HDMI4 Displays SOURCE status | |
| R OUTPUT | >OUTPUT NATIVE~SXGA+ Displays OUTPUT status | |
| R SIZE | >SIZE FULL~PANSCAN Displays SIZE status | |
| R PICTUREMODE | >PICTUREMODE STANDARD~USER Displays PICTUREMODE status | |
| R CONTRAST | >CONTRAST 0~100 Displays CONTRAST value | |
| R BRIGHTNESS | >BRIGHTNESS 0~100 Displays BRIGHTNESS value | |
| R HUE | >HUE 0~100 Displays HUE value | |
| R SATURATION | >SATURATION 0~100 Displays SATURATION value | |
| R SHARPNESS | >SHARPNESS 0~100 Displays SHARPNESS value | |
| R NR | >NR OFF~HIGH Displays NR status | |
| R PCHPOSITION | >PCHPOSITION 0~100 Displays PC H-POSITION value | |
| R PCVPOSITION | >PCVPOSITION 0~100 Displays PC V-POSITION value | |
| R PCCLOCK | >PCCLOCK 0~100 Displays PC CLOCK value | |
| R PCPHASE | >PCPHASE 0~63 Displays PC PHASE value | |
| R COLORTEMP | >COLORTEMP NORMAL~USER | Displays COLOR TEMP mode |
| R RED | >RED 0~100 | Displays COLOR RED value |
| R GREEN | >GREEN 0~100 | Displays COLOR GREEN value |
| R BLUE | >BLUE 0~100 | Displays COLOR BLUE value |
| R OSDHPOSITION | >OSDHPOSITION 0~100 | Displays OSD H-POSITION value |
| R OSDVPOSITION | >OSDVPOSITION 0~100 | Displays OSD V-POSITION value |
| R OSDTIMEOUT | >OSDTIMEOUT 0~100 Displays OSD TIMEOUT value | |
| R OSDBACKGROUND | >OSDBACKGROUND 0~8 | Displays OSD BACKGROUND status |
| R AUDIOMUTE | >AUDIOMUTE OFF~ON | Displays AUDIO MUTE status |
| R AUDIODELAY | >AUDIODELAY OFF~150ms | Displays AUDIO DELAY status |
Key Commands
| Command Feedback Description | ||
| K POWER | >POWER Panel/remote control key POWER | |
| K CV | >CV Panel key CV | |
| K SV | >SV Panel key SV | |
| K COMP | >COMP Panel key COMP | |
| K PC1 | >PC1 Panel key PC1 | |
| K PC2 | >PC2 Panel key PC2 | |
| K PC3 | >PC3 Panel key PC3 | |
| K HDMI1 | >HDMI1 Panel key HDMI1 | |
| K HDMI2 | >HDMI2 Panel key HDMI2 | |
| K HDMI3 | >HDMI3 Panel key HDMI3 | |
| K HDMI4 | >HDMI4 Panel key HDMI4 | |
| K MENU | >MENU Panel key MENU | |
| K DEC | >DEC Panel key DEC | |
| K INC | >INC Panel key INC | |
| K ENTER | >ENTER Panel key ENTER | |
| K SOURCE | >SOURCE Remote control key SOURCE | |
| K VGA | >VGA Remote control key VGA | |
| K SVGA | >SVGA Remote control key SVGA | |
| K XGA | >XGA Remote control key XGA | |
| K SXGA | >SXGA Remote control key SXGA | |
| K UXGA | >UXGA Remote control key UXGA | |
| K 1080i60 | >1080i60 Remote control key 1080i60 | |
| K 480p | >480p | Remote control key 480p |
| K 720P60 | >720p60 | Remote control key 720p |
| K 1080P60 | >1080p60 | Remote control key 1080p60 |
| K UP | >UP | Remote control key UP |
| K DOWN | >DOWN Remote control key DOWN | |
| K LEFT | >LEFT | Remote control key LEFT |
| K RIGHT | >RIGHT Remote control key RIGHT | |
| K EXIT | >EXIT Remote control key EXIT | |
| K AUTO | >AUTO | Remote control key AUTO |
| K RESET | >RESET | Remote control key RESET |
Safety Information
Safeguards

To reduce the risk of electric shock, do not expose this product to rain or moisture

If the wall plug does not fit into your local power socket, hire an electrician to replace your obsolete socket.

Do not modify the wall plug. Doing so will void the warranty and safety features.

This equipment should be installed near the socket outlet and the device should be easily accessible in the case it requires disconnection.
Precautions
FCC regulations state that any unauthorized changes or modifications to this equipment, not expressly approved by the manufacturer, could void the user's authority to operate this equipment.
Operate this product using only the included external power supply. Use of other power supplies could impair performance, damage the product, or cause fires.
In the event of an electrostatic discharge this device may automatically turn off. If this occurs, unplug the device and plug it back in.
Protect and route power cords so they will not be stepped on or pinched by anything placed on or against them. Be especially careful of plug-ins or cord exit points from this product.
Avoid excessive humidity, sudden temperature changes or temperature extremes.
Keep this product away from wet locations such as bathtubs, sinks, laundries, wet basements, fish tanks, and swimming pools.
Use only accessories recommended by Atlona to avoid fire, shock, or other hazards.
Unplug the product before cleaning. Use a damp cloth for cleaning and not cleaning fluid or aerosols. Such products could enter the unit and cause damage, fire, or electric shock. Some substances may also mar the finish of the product.
Never open, remove unit panels, or make any adjustments not described in this manual. Attempting to do so could expose you to dangerous electrical shock or other hazards. It may also cause damage to your AT-LINE-PRO4-GEN2. Opening the product will void the warranty.
Do not attempt to service the unit. Disconnect the product and contact your authorized Atlona reseller or contact Atlona directly.
Atlona, Inc. ("Atlona") Limited Product Warranty Policy
Coverage
Atlona warrants its products will substantially perform to their published specifications and will be free from defects in materials and workmanship under normal use, conditions and service.
Under its Limited Product Warranty, Atlona, at its sole discretion, will either:
A) repair or facilitate the repair of defective products within a reasonable period of time, restore products to their proper operating condition and return defective products free of any charge for necessary parts, labor and shipping OR
B) replace and return, free of charge, any defective products with direct replacement or with similar products deemed by Atlona to perform substantially the same function as the original products
OR
C) refund the pro-rated value based on the remaining term of the warranty period, not to exceed MSRP, in cases where products are beyond repair and/or no direct or substantially similar replacement products exist.
Repair, replacement or refund of Atlona's products is the purchaser's exclusive remedy and Atlona's liability does not extend to any other damages, incidental, consequential or otherwise.
This Limited Product Warranty extends to the original end-user purchaser of Atlona's products and is non-transferrable to any subsequent purchaser(s) or owner(s) of these products.
Coverage Periods
Atlona's Limited Product Warranty Period begins on the date of purchase by the end-purchaser. The date contained on the end-purchaser 's sales or delivery receipt is the proof purchase date.
Limited Product Warranty Terms – New Products
• 10 years from proof of purchase date for hardware/electronics products purchased on or after June 1, 2013
• 3 years from proof of purchase date for hardware/electronics products purchased before June 1, 2013
• Lifetime Limited Product Warranty for all cable products
Limited Product Warranty Terms – Refurbished (B-Stock) Products
- 3 years from proof of purchase date for all Refurbished (B-Stock) hardware and electronic products purchased on or after June 1, 2013
Remedy
Atlona recommends that end-purchasers contact their authorized Atlona dealer or reseller from whom they purchased their products. Atlona can also be contacted directly. Visit www.atlona.com for Atlona's contact information and hours of operation. Atlona requires that a dated sales or delivery receipt from an authorized dealer, reseller or end-purchaser is provided before Atlona extends its warranty services. Additionally, a return merchandise authorization (RMA) and/or case number, is required to be obtained from Atlona in advance of returns.
Atlona requires that products returned are properly packed, preferably in the original carton, for shipping. Cartons not bearing a return authorization or case number will be refused. Atlona, at its sole discretion, reserves the right to reject any products received without advanced authorization. Authorizations can be requested by calling 1-877-536-3976 (US toll free) or 1-408-962-0515 (US/international) or via Atlona's website at www.atlona.com.
Exclusions
This Limited Product Warranty excludes:
- Damage, deterioration or malfunction caused by any alteration, modification, improper use, neglect, improper packing or shipping (such claims must be presented to the carrier), lightning, power surges, or other acts of nature.
- Damage, deterioration or malfunction resulting from the installation or removal of this product from any installation, any unauthorized tampering with this product, any repairs attempted by anyone unauthorized by Atlona to make such repairs, or any other cause which does not relate directly to a defect in materials and/or workmanship of this product.
- Equipment enclosures, cables, power supplies, batteries, LCD displays, and any accessories used in conjunction with the product(s).
- Products purchased from unauthorized distributors, dealers, resellers, auction websites and similar unauthorized channels of distribution.
Disclaimers
This Limited Product Warranty does not imply that the electronic components contained within Atlona's products will not become obsolete nor does it imply Atlona products or their electronic components will remain compatible with any other current product, technology or any future products or technologies in which Atlona's products may be used in conjunction with. Atlona, at its sole discretion, reserves the right not to extend its warranty offering in instances arising outside its normal course of business including, but not limited to, damage inflicted to its products from acts of god.
Limitation on Liability
The maximum liability of Atlona under this limited product warranty shall not exceed the original Atlona MSRP for its products. To the maximum extent permitted by law, Atlona is not responsible for the direct, special, incidental or consequential damages resulting from any breach of warranty or condition, or under any other legal theory. Some countries, districts or states do not allow the exclusion or limitation of relief, special, incidental, consequential or indirect damages, or the limitation of liability to specified amounts, so the above limitations or exclusions may not apply to you.
Exclusive Remedy
To the maximum extent permitted by law, this limited product warranty and the remedies set forth above are exclusive and in lieu of all other warranties, remedies and conditions, whether oral or written, express or implied. To the maximum extent permitted by law, Atlona specifically disclaims all implied warranties, including, without limitation, warranties of merchantability and fitness for a particular purpose. If Atlona cannot lawfully disclaim or exclude implied warranties under applicable law, then all implied warranties covering its products including warranties of merchantability and fitness for a particular purpose, shall provide to its products under applicable law. If any product to which this limited warranty applies is a “Consumer Product” under the Magnuson-Moss Warranty Act (15 U.S.C.A. §2301, ET SEQ.) or other applicable law, the foregoing disclaimer of implied warranties shall not apply, and all implied warranties on its products, including warranties of merchantability and fitness for the particular purpose, shall apply as provided under applicable law.
Other Conditions
Atlona's Limited Product Warranty offering gives legal rights, and other rights may apply and vary from country to country or state to state. This limited warranty is void if (i) the label bearing the serial number of products have been removed or defaced, (ii) products are not purchased from an authorized Atlona dealer or reseller. A comprehensive list of Atlona's authorized distributors, dealers and resellers can be found at www.atlona.com .
Atlona, Inc Product Registration
Thank you for purchasing this Atlona product. - We hope you enjoy it and will take an extra few moments to register your new purchase.
Registration creates an ownership record if your product is lost or stolen and helps ensure you'll receive notification of performance issues and firmware updates.
At Atlona we respect and protect your privacy, assuring you that your registration information is completely secure. Atlona product registration is completely voluntary and failure to register will not diminish your limited warranty rights.
To register go to: http://www.atlona.com/registration