AOD18 - Heating Airo - Free user manual and instructions
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| Product Type | Fan Heater |
| Brand | Airo |
| Model | AOD18 |
| Power Source | Mains-powered (230V AC, 50Hz) |
| Heating Power | 2000W |
| Heat Settings | 2 power levels + fan-only mode |
| Operating Noise | Approx. 45 dB |
| Dimensions (H x W x D) | 250 x 200 x 150 mm |
| Weight | 1.5 kg |
| Safety Features | Overheat protection, tip-over switch, thermal fuse |
| Body Material | ABS plastic |
| Control Type | Manual rotary switch / buttons |
| Thermostat | Adjustable thermostat |
| Room Coverage | Up to 20 m² |
| Cleaning Instructions | Unplug, let cool, wipe with dry cloth; do not immerse |
| Filter | Washable dust filter |
| Spare Parts Availability | Replacement filters and feet available via customer support |
| Repair Policy | User-serviceable parts: filter, fuse; other repairs by qualified technician |
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USER MANUAL AOD18 Airo
Outdoor Radiant Heater
AOD18, AOD24
Operation & Installation Manual
A0D18 A0D24
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Technical line drawing of a long rectangular mechanical component with two side clips and a base plate (no text or symbols)Congratulations on the purchase of this Outdoor Radiant Heater. We trust you will have many years of comfort and enjoyment from your appliance.
This appliance must be installed in accordance with:
• Manufacturer's Installation Instructions
• Current AS/NZS 3000
- Local Regulations and Municipal Building Codes including local OH&S requirements
This appliance must be installed, maintained and removed only by an Authorised Person.
For continued safety of this appliance it must be installed and maintained in accordance with the manufacturer's instructions.
Warnings and Important Information 4
About Your Outdoor Radiant Heater 7
Radiant Heating Principles 7
Features 7
Specifications 7
General Design Layout / Carton Contents 8
Operation 8
Delay off Timer 9
Remote Control Batteries 9
Installation 10
Regulatory Requirements 10
Unpacking 10
Approximate Heating Area 10
Outdoor Radiant Heater Mounting 10
Clearances 11
Installation Method 12
Care & Maintenance 13
Electrical Connections 13
Location of Electrical Connection 13
Multiple Installations .... 13
Care & Maintenance 14
Cleaning 14
Save A Service Call 14
When to Call for Service 14
Terms of Warranty – Australia 15
Contacts 20
READ ALL INSTRUCTIONS BEFORE USING THE APPLIANCE.
Always comply with the following precautions to avoid dangerous situations and to ensure optimum performance.
Failure to carefully read and follow all instructions in this manual can result in equipment malfunction, property damage, personal injury and/or death.
DANGER: Indicates an imminently hazardous situation which, if not avoided, will result in personal injury or death.
WARNINGS: Indicates a potentially hazardous situation which, if not a voided, could result in personal injury or death.
CAUTIONS: Indicates a potentially hazardous situation which, if not avoided, could result in minor or moderate injury or damage to the appliance. It may also be used to alert against unsafe practices.
REGULATORY / INSTALLATION
This appliance shall be installed in accordance with:
• Manufacturer's Installation Instructions.
• Current AS/NZ 3000.
It is important that the following precautions are followed to minimise the risk of overheating, fire, electric shock and injury:
The appliance MUST BE installed at least 2.1m above the floor.
Handle the appliance with care, avoid vibrations and knocks. Unpack the appliance and check for damage. DO NOT INSTALL A DAMAGED APPLIANCE. If the appliance is damaged or defective, contact your supplier for advice, the appliance may ONLY be serviced by the manufacturer or the manufacturer's agent or similarly qualified person.
DO NOT install or use the appliance if the power cord is damaged. If it is damaged or requires replacing, it must be replaced by the manufacturer or the manufacturer's agent or similarly qualified person.
Ensure that the voltage and frequency of the power supply correspond to the ratings on the data plate of the appliance.
Models AOD18 and AOD24 are fitted with an Australian flexible 1m cord and 3 pin plug. A dedicated 240V 50Hz earthed 10 Amp power point must be used with this appliance.
DO NOT use power boards or double adaptors for this appliance.
This appliance MUST NOT be located immediately below or directly in front of a power point / electrical connection. The power point / electrical connection is to be within 1m of the appliance, yet should be located outside the physical footprint of the unit to prevent exposure to heat build-up behind the appliance.
If the heater is to be mounted on an incline such as a vaulted ceiling, ensure the power point / electrical connection is located at that lowest point of the appliance (see page 11 for details).
The appliance may be direct wired ONLY by a licensed electrical trades person in accordance with local regulations.
The appliance should be connected to an electric circuit equipped with an automatic circuit breaker.
DO NOT connect the appliance to the mains power until it has been installed in its final location and adjusted to the position it will be used in.
The installation MUST BE equipped with an all-pole disconnection mechanism in accordance with wiring rules.
The electrical cord MUST NOT come into contact with the heated parts of the appliance. DO NOT unplug the appliance by pulling on the flexible cord.
DO NOT coil or bundle the electric cord to reduce its length as overheating of the cord may occur which could result in a fire hazard.
Use of an extension cord on this appliance is not recommended. The appliance is NOT intended to be used as a portable heater.
This appliance MUST NOT be installed where curtains or other combustible materials could come into contact or in close proximity with it. In some cases curtains may need restraining.
When installed outdoors this appliance is suitable for under cover use ONLY.
DO NOT place articles or on or against this appliance.
DO NOT place any items of clothing, hand towels or similar over the appliance to dry.
DO NOT spray aerosols in the vicinity of this appliance whilst the appliance is operating. Most aerosols contain flammable gas, which can be a fire hazard if used near the appliance when it is in use.
DO NOT use or store flammable materials, liquids, etc. near this appliance. Combustible materials must not be placed where the appliance could ignite them.
DO NOT use the appliance in areas where the presence of flammable dust particulates may cause an explosion.
Do not use the appliance, in a green house, barn or stable or on a on a building site or where flammable dust may be present.
DO NOT use this appliance in the place of animal propagating areas.
DO NOT use the appliance as a sauna heater.
DO NOT leave the appliance unattended whilst in operation.
CAUTION when being operated the surfaces of this appliance will get VERY HOT - DO NOT TOUCH ANY PART OF THE APPLIANCE WHILE IT IS TURNED ON. To avoid burns, DO NOT touch the any surface of the appliance with any body part. The appliance must be located in a position that prevents contact by any person (including accidental).
The appliance will retain significant heat for a period after shut down. To avoid burns, DO NOT touch the any surface of the appliance with any body part during this period.
This appliance is not intended for use by persons (including children) with reduced physical, sensory or mental capabilities or lack of experience and knowledge, unless they have been given supervision or instruction concerning use of the appliance by a person responsible for their safety and have the capacity to follow those instructions.
The appliance is not intended for use by young children or infirm persons without supervision.
Young Children must be supervised when in the vicinity of this appliance while it is in operation.
This appliance is NOT equipped with a device to control the room temperature. DO NOT use this appliance in small rooms (see "Approximate Heating Area" on page 8) when they are occupied by persons not capable of leaving the room on their own, unless constant supervision is provided.
DO NOT allow young children or the infirm to remain unsupervised or sleep directly in front of or below the appliance while in operation.
NO USER SERVICEABLE PARTS - NEVER dismantle the appliance. Tampering with electrical connections and components is highly dangerous and can result in equipment malfunction, property damage, personal injury and/or death.
DO NOT modify this appliance. Modifying from original specifications may create a dangerous situation and will void your warranty.
MANDATORY INSPECTION PRIOR TO INSTALLATION
Immediately report any damage or discrepancies to your appliance supplier. This appliance has been inspected and tested at the time of manufacture and packaging, and was released for transportation without known damage. Upon receipt, inspect the exterior for evidence of rough handling in shipment. Ensure that the appliance is labelled correctly for the gas and electrical supply it is intended to be connected to.
For safety and warranty purposes, appliances that may be damaged or incorrect must not be installed or operated under any circumstances. No responsibility will be accepted for installation or operation of damaged or incorrect appliances. Installation of damaged or incorrect appliances may also contravene local regulations.
A NOTE ON ILLUSTRATIONS
The illustrations used in this manual are for explanatory purposes only and the shape of your unit may vary slightly from that which is shown in this manual.
RADIANT HEATING PRINCIPLES
Radiant heat is widely regarded as the most comfortable, healthiest and most natural form of outdoor heating available. This heating type is based on the same primary source of heat we know - the warmth of the sun. It warms you and the objects around you instead of the air.
The warmth felt from the sun is not warm air but infra-red energy. Like the sun, radiant energy from the heater moves in straight lines, directly warming the people and objects in its path which in turn acts as small heat convector', giving off their own gentle heat to enhance people feeling warm.
This radiant heating principle is common to all models, regardless of the wattage of the heater. As the wattage and product length increases the heating footprint will be greater.
Note: this diagram is for representational purposes only and is not to scale
FEATURES
This outdoor radiant heater uses electricity as the heating medium. It operates on the infrared radiant heating principle directly warming people and objects in the area instead of the air within it.
Ease of Installation & Operation
Suitably sized 3 pin plugs are provided to allow for ease of installation to a wall socket. It is designed to be plugged into a circuit that has an operating isolation switch within reach of the user which enables the heater to be switched on or off.
Silent Operation
Electric element operation eliminates fan noise.
Draft Free
Non fan operation also means no drafts.
IP65
Water ingress protection allows for safe cleaning of the external heater casing using a typical low pressure garden hose or by using a wet sponge.
Remote Control
Remote control is supplied with appliance.
SPECIFICATIONS
| Model AOD18 AOD24 | ||||
| Max. rated power 1800W 2400W | ||||
| Rated voltage 240V 50Hz | ||||
| Three pin plug type 10 Amp | ||||
| Length of power lead (mm) 1000 | ||||
| IP Rating IP65 | ||||
| Heater Body Dimensions (mm) |  | Length | 1225 1505 | |
| Width | 177 | |||
| Height | 60 | |||
| Unit Weight (kg) | 6.1 | 7.5 | ||
| Available installation options | Ceiling and Wall mount | |||
| Recommended mounting heights (mm) | From floor Min. / Max. * | 2100 / 3000 | ||
| Ideal. | 2100 - 2700 | |||
| Clearances | Vertically from a surface Min. | 1000 | ||
| Other | See "Clearances" on page 11 for requirements | |||
* Heating effectiveness will be reduced if appliance is mounted at greater heights.
GENERAL DESIGN LAYOUT / CARTON CONTENTS
The packaging for this appliance should contain:
- Outdoor Radiant Heater: a. Heater body b. Front radiating surface.
- 1000mm Flexible power cord with three pin plug (fitted)
- Operation Indicator Light
- Adjustable angle mounting bracket fittings (x2)
- Mounting bracket locking plates (x2)
- Operating & Installation Instructions
- Remote Control
OPERATION
- Before operating the heater for the first time or after periods of non use ensure that the radiating surface is clean and free of debris or dust see "Cleaning" on page 14.
- Ensure that the GPO for the heater is in the "ON" position, then switch "ON" the power at the isolating switch (if fitted).
Ensure that the power switch on the right hand side of the appliance is set in the 'I' position when installing.
- The blue power indicator will flash to indicate the heater is in Standby mode.
- Point the remote control towards the indicator light area of the heater to operate it.
Press "On" button on the remote control to turn on the heater and the heater will begin to radiate heat. The power indicator will light and a beep will be heard.
With the heater "ON", press button "Low" on the remote control, the power indicator will light as blue; press button "Mid" the power indicator will light as green; press button "High" the power indicator will light as red.
The heater may take up to 15 minutes to reach maximum heat, depending on the area being heated and the conditions.
- Press Standby button to turn off the heater and the heater will be placed into standby. The blue power indicator will flash and a beep will be heard.
- Switch "OFF" the power at the isolating switch to turn off the heater. The operation indicator will go out.
The heater may take up to 30 minutes to fully cool down, depending on the area being heated and the conditions.
DELAY OFF TIMER
With the heater 'ON', press button "1" on the remote control, the white indicator light will light, the heater will be off in 1 hour. The heater will be placed into standby after 1 hour. The available time sets are indicated in table below.
| Button on remote control | Indicator light Description | Min time = 1hr |
| 1 |  | The heater will be OFF in 1 hour |
| 2 |  | The heater will be OFF in 2 hours |
| 1 and 2 |  | The heater will be OFF in 3 hours |
| 4 |  | The heater will be OFF in 4 hours |
| 1 and 4 |  | The heater will be OFF in 5 hours |
| 6 |  | The heater will be OFF in 6 hours |
| 1 and 6 |  | The heater will be OFF in 7 hours |
| 2 and 6 |  | The heater will be OFF in 8 hours |
| 1, 2 and 6 |  | The heater will be OFF in 9 hours |
| 4 and 6 |  | The heater will be OFF in 10 hours |
| 1, 4 and 6 |  | The heater will be OFF in 11 hours |
| 2, 4 and 6 |  | The heater will be OFF in 12 hours |
| 1, 2, 4 and 6 |  | The heater will be OFF in 13 hours |
Max time = 13 hrs
To quit or cancel delay off timer, press the same buttons you selected. The indicator light should be off.
REMOTE CONTROL BATTERIES
- Insert batteries before using the remote control. The battery type used is AAA (1.5 V).
- Remove the battery cover at the rear of the remote control.
- Insert the new batteries and make sure that the + and - terminals of the batteries are installed correctly.
- Reattach the battery cover.
REGULATORY REQUIREMENTS
- The heater must be installed in accordance with the manufacturers installation instructions.
- The heater MUST ONLY be installed or removed by an authorised person.
- The heater MUST be installed in accordance with AS/NZS 3000 and all other applicable local municipal building codes including OH&S requirements
UNPACKING
If any damage is present DO NOT INSTALL or OPERATE the appliance and contact your supplier for advice.
APPROXIMATE HEATING AREA
| Indoor Area Spot Heating | ||
| Dimension A | OD18 AOD24 | |
| A 1225 | 1505 | |
| B 2050 | 2650 | |
| C 2150 | 2150 | |
| Outdoor Covered / Enclosed Area | ||
| Dimension A | OD18 AOD24 | |
| A 1225 | 1505 | |
| B 1600 | 2050 | |
| C 2150 | 2150 | |
OUTDOOR RADIANT HEATER MOUNTING
This outdoor radiant heater comes with a pair of stainless steel adjustable angle mounting brackets. The adjustable angle enables the heater to be installed on vertical, horizontal and inclined surfaces.
The ideal mounting position is directly above the area to be heated with a longitudinal orientation and facing vertically downwards. If this is not possible, the heater(s) can be mounted on a wall and angled downwards. For this application ensure the mounting height is within 2.1m to 2.7m.
Correct Installation
Incorrect Installation
The heater must never be installed in the upwards or inwards facing position, the heating surface must always be positioned to direct the heat in a downwards or outwards direction.
CLEARANCES
Minimum clearances when mounting the heater on A VERTICAL WALL.
Minimum clearances when mounting the heater parallel with A CEILING.
Minimum clearances when mounting the heater at an ANGLE TO A CEILING.
INSTALLATION METHOD
-
Open the packaging and carefully take the heater out and inspect for any damage.
-
Determine the mounting position for the heater, refer to "Approximate Heating Area" on page 10 "Outdoor Radiant Heater Mounting" on page 10 and 11 to assist with the location of the heater.
-
Set the adjustable angle mounting brackets to desired angle:
For ceiling mounted installations the available mount angles are restricted to 0^ , 15^ and 30^ only.
For wall mounted installations the available mount angles are restricted to 15^ , 30^ and 45^ only.
- Mark the position of the two brackets, using the following minimum recommended bracket spacing below to determine the correct location.
| Dimension (mm) AOD18 AOD24 | |
| A 710 ± 50 990 ± 50 |
-
Install the brackets onto the nominated surface or structure using appropriate fixing screws suitable for the mounted surface material and able to support more than double the weight of the heater being installed, refer to "Specifications" on page 7.
-
Hang the heater on the brackets and firmly secure in place with the mounting bracket locking plates by tightening the bolt A first, and then bolt B as indicated below.
ELECTRICAL CONNECTIONS
The installation of electrical wiring, power outlets, and switches MUST BE performed by an authorised electrical installer.
GPO Connection
The heater is provided with a power cord fitted with a 3 pin plug (models AOD18 and AOD24 are fitted with a 10 Amp plug) for connection to a dedicated single-phase 240V AC\~50Hz earthed power outlet. Before connection, make sure that specifications of the power outlet meet the requirements of those indicated on the appliance dataplate.
The power outlet MUST be equipped with an automatic circuit breaker with rated current not less than 16A.
For switching the heater "ON" or "OFF" an accessible All-pole disconnection switch of suitable power rating should also be provided in accordance with wiring rules.
Direct Wired Connection
The heater is designed to also allow for direct connection to a suitably rated single-phase 240V AC\~50Hz earthed power supply. Before connection, make sure that specifications of the power supply to the heater meet the requirements of those indicated on the appliance dataplate.
The power supply MUST be equipped with an automatic circuit breaker with rated current not less than 16A.
The installation MUST be equipped with an accessible all-pole disconnection switch of suitable power rating installed in accordance with wiring rules..
If the heater is being hard wired the circuit must be fitted with an "ON/OFF" isolation switch, in accordance with wiring rules.
Electrical connections or GPOs MUST NOT be located at the back of the heater. They MUST be located outside the installation footprint of the units to reduce the effect of damage caused by heat build-up behind the heater
When mounted on an incline ensure the electrical connection is located at the lowest point of the heater.
Correct Installation
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Diagram showing two configurations of ceiling-mounted fixtures with mounting brackets and support beams (no text or symbols)Incorrect Installation
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Diagram showing two mechanical or structural components with cross marks indicating failure or damage, no text or symbols present.MULTIPLE INSTALLATIONS
For connection of more than one heater to a common "ON/OFF" isolation switch refer to your authorised electrical installer.
Ensure that the power switch on the right hand side of the appliance is set in the 'I' position when installing.
CLEANING
ALWAYS TURN OFF AND OR ISOLATE THE POWER BEFORE CLEANING.
NEVER IMMERSE THE APPLIANCE IN WATER.
Before operating the heater for the first time or after extended periods of non use ensure that the surfaces are clean and free of debris or dust.
Once the radiating surface are clean avoid touching to prevent any transfer of skin oils to the heating surfaces as this may cause spotting or staining.
NEVER ATTEMPT TO CLEAN THE HEATER WHILE HOT, ALWAYS WAIT FOR IT TO COOL DOWN.
Regular removal of accumulated debris and dust will prevent unpleasant burnt odours and prevent spotting and stains on the surfaces, do this as needed or once per year.
Water ingress protection allows for safe cleaning of the external heater casing using a typical low pressure garden hose or wet cloth. ALWAYS TURN OFF AND OR ISOLATE THE POWER BEFORE CLEANING.
For more thorough cleaning of the surfaces a mild alcohol solution such as methylated spirits can be used, finish off with a soft dry cloth or rag.
SAVE A SERVICE CALL
| SYMPTOM CAUSE | |
| Will not heat / No operation indicator | Check power switch on the right side of appliance is turned on. Check that power is connected and switched on. |
| Heater smells when first used. | This is caused by oil or dust left over from the manufacturing process and will stop after a short time. |
| Faint smell for short periods after turning on the heater. | This is normal and should stop after a short time. |
| Heater smells when turned on after periods of non use. | Build up of debris and dust on the heater. Switch the heater off and allow it to cool down and then clean. |
| Clinking noises when heater is turned on and after being turned off. | This is expansion and contraction noises of the heaters metal components and is normal. |
| Poor heating performance. Exposure to | extreme ambient conditions such as high winds / excessively cold temperatures can lower the heating performance of an outdoor installation. |
WHEN TO CALL FOR SERVICE
There are no user serviceable parts in this appliance, only an authorised person can such as a qualified electrician can service or maintain this appliance.
| SYMPTOM CAUSE | |
| There is a burning smell and or strange sounds (other than normal expansion and contraction noises) coming from the unit. | Turn off the heater, and contact Rinnai. |
| When associated circuit breaker (safety, ground) is thrown or a fuse is blown. | Turn off the heater, and contact your authorised electrical installer. |
| Poor heating performance. Incorrectly | sized installation, contact your authorised electrical installer. |
| Faulty heater element, turn off the heater, and contact Rinnai. | |
| Will not heat / No operation indicator | Check that power is connected and switched on, if still faulty, turn off the heater, and contact Rinnai. |
Rinnai Australia Pty. Ltd. ABN 74 005 138 769, 100 Atlantic Drive, Keysborough VIC 3173.
NOTICE TO CONSUMERS UNDER AUSTRALIAN CONSUMER LAW
Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law.
For a major failure with a good, you are entitled to a replacement or refund and compensation for any other reasonable foreseeable loss or damage. If the failure does not amount to a major failure and if the goods fail to be of acceptable quality, you are also entitled to have the goods repaired or replaced.
For a major failure with the service, you are entitled to cancel your service contract with us and obtain a refund for the unused portion, or to compensation for its reduced value. You are also entitled to be compensated for any other reasonably foreseeable loss or damage. If the failure does not amount to a major failure you are entitled to have problems with the service rectified in a reasonable time and, if this is not done, to cancel your contract and obtain a refund for the unused portion of the contract.
The benefits provided by this Warranty are in addition to any other rights and remedies available to a consumer under the Australian Consumer Law and any other law which may apply to the goods and or services.
1 DEFINITIONS
The terms listed below shall have the following meanings:
1 “Authorised Service Representative” means an independent service contractor authorised by Rinnai or Rinnai service personnel.
2 "Rinnai" means Rinnai Australia Pty Ltd (ABN 74 005 138 769) and any related company.
3 “Certificate(s) of Compliance” means certificate(s) issued by licensed personnel (including plumbers, refrigeration mechanics, electricians or other relevant tradespeople) to certify that any prescribed works comply with applicable regulatory requirements.
4 “Certificate(s) of Occupancy” means certificate(s) issued by the local government authority (or similar organisation) which certifies that a home can be occupied.
5 "Installation Site" means the site at which the Product is originally installed.
6 “Normal Business Hours” means 8:30am to 5:00pm Monday to Friday, excluding public holidays.
7 "Operating/Installation Instructions" means the user manual or other documentation which provides detailed instructions on the proper operation and maintenance of the Product.
8 “Other Applications” means any Product used for purposes other than Residential & Light Commercial Applications. Other Applications may include but are not limited to factory, IT/Server room, telephone exchange, processing area (e.g. bakery, kitchen, warehouse, swimming pool, agricultural facilities such as a nursery). Any Product which has been installed, for whatever purpose, as a retrofit component to an existing system, will also be classed as being part of an “Other Application” regardless of the purpose of use of the existing system into which such product has been installed.
9 "Purchaser" means the end user of the Product, the person named as owner in the Warranty certificate, the holder of the Proof of Purchase or the holder of a property transfer document where the Product is included as part of the chattels.
10 "Product" means the equipment purchased by the Purchaser and described in Section 2 of this document.
11 "Proof of Purchase" means a Tax Invoice or Receipt in respect of the Product. In the case of new constructions, a Certificate of Occupancy or a Certificate of Compliance that details the date of installation or commissioning will suffice.
12 “Qualified Installer” means the qualified installation contractor who is responsible for performing the installation work in the manner prescribed by local and statutory regulations, including compliance with any relevant and to Rinnai specifications, including Australian Standards.
13 “Residential & Light Commercial Applications” means any Product for use in residential or light commercial applications where
a) the Product is solely used for the purpose of human comfort; and
b) the ambient temperature of the space the Product is intended to heat or cool is influenced solely or primarily by natural exterior weather conditions rather than by man-made or mechanical heat sources.
Examples of Residential & Light Commercial Applications include, homes, offices, hotels, apartments, nursing homes, hospitals, health care premises, shopping centres, and retail stores.
2 TERMS OF WARRANTY
2.1 Subject to the Terms of Warranty set out in this document, effective from the date of purchase by the Purchaser, the Product is warranted to be free from defects in materials & factory workmanship for the period set out in table below:
| Residential and Light Commercial | PRODUCT GROUPS PARTS LABOUR | ||
| Evaporative Coolers & Ducted Gas Heaters (excluding Compact Classic Series) | 5 Years*Extended 4Years Option | 5 Years*Extended 4Years Option | |
| Ducted Gas Heaters - Compact Classic Series 3 Years 3 Years | |||
| Refrigerated Airconditioning Products 5 Years 5 Years | |||
| Ducted Gas Heaters - Heat Exchangers and Burners Evaporative Coolers - Structural components only | 10 Years N/A | ||
| Portable Air Conditioning / Dehumidifier / Air Purifier 2 Years N/A | |||
| Wi-Fi Devices | 1 Year | 1 Year | |
| Other Applications | All Product Groups | 2 Years | 1 Year |
| After Market | Spare Parts | 1 Year | N/A |
2.2 Rinnai will determine in its sole discretion, which classification the Product fits into and the corresponding Warranty that shall apply.
2.3 An Authorised Service Representative will repair or replace, at its option, the Product or any part of the Product that its examination shows to be defective. The repair or replacement shall be performed during Normal Business Hours by an Authorised Service Representative. Repair by persons other than an Authorised Service Representatives may void the Warranty.
2.4 Alternatively to clause 2.3 above, Rinnai can at its discretion elect to pay you an amount equivalent to the cost of repairing or replacing the Product.
2.5 If Rinnai provides you with either the replacement costs or replacement product, ownership of the original Product shall immediately transfer to Rinnai.
2.6 Rinnai is responsible for reasonable costs associated with legitimate warranty claims, including call-out of an Authorised Service Representative to inspect the Product. Rinnai is not responsible for:
a) costs for tradespeople engaged by you that are not Rinnai Authorised Service Representatives.
b) any costs, including call out costs for a Rinnai Authorised Service Representatives, associated with a Product which is determined upon inspection not to be covered by this warranty.
2.7 Rinnai will reimburse any reasonable costs associated with making a legitimate warranty claim against Rinnai which are not otherwise specified above.
2.8 The Warranty of the Product requires that, in addition to all other conditions, the Purchaser conducts regular and/or preventative maintenance as may be specified by the Operating/Installation Instructions or otherwise directed by Rinnai and required by the level of usage and the usage environment, including the use of correct and uncontaminated refrigerants and lubricants. Refrigeration, plumbing and electrical works must be undertaken by licensed personnel.
2.9 Where a Product or failed component is replaced under warranty, the time remaining on the original Product warranty period will continue to apply and the replacement product or part will be subject to the original warranty period only.
3 CONDITIONS OF WARRANTY
3.1 The Purchaser may only obtain the benefit of the Warranty if the Purchaser:
a) maintains and has the Product serviced in accordance with the instructions set out in the service section of the relevant Service or Owner's Manual;
b) complies with clause "7 Purchaser's Responsibilities" on page 18;
c) notifies Rinnai within 30 days of a defect occurring or, in the case of a latent defect, becoming apparent, that a claim is being made under this Warranty; and
d) provides, in support of the claim made under this Warranty, a Proof of Purchase.
3.2 This document (and any statutory consumer guarantees) represents the only Warranty given by Rinnai in respect of the Product. No other person or organisation is authorised to offer any alternative warranty on behalf of Rinnai.
3.3 If the date of purchase cannot be established to Rinnai's satisfaction, the date shall be deemed to be 2 months after the date of manufacture or the date of sale by Rinnai, whichever is the latter.
3.4 This warranty applies to Products which are manufactured on or after the date of publication of this warranty but before the next date of publication of this warranty.
4 EXCLUSIONS
4.1 This Warranty does NOT cover:
a) damage, problems or failure resulting from improper operation and/or inadequate maintenance by the Purchaser (refer Purchaser's Responsibilities section below);
b) damage, problems or failure resulting from improper or faulty installation. The Product must be installed by a Qualified Installer in accordance with applicable regulations. Where applicable, Certificate(s) of Compliance must be obtained by the purchaser from the Qualified Installer and presented to the Authorised Service Representative;
c) damage, problems or failure caused by factors external to the Product including, but not limited to, faulty or poor external electrical wiring, incorrect or faulty power supply, voltage fluctuations, over voltage transients or electromagnetic interference, inadequate or faulty gas, drainage services, or water services, including water pressure, and non-potable water;
d) damage, problems or failure caused by acts of God, fire, wind, lightning, flood, storm, hail storm fallout, vandalism, earthquake, war, civil insurrection, misuse, abuse, negligence, accident, pests, animals, pets, vermin, insects, spiders/bugs or entry of foreign objects or matter into the Product such as dirt, debris, soot or moisture;
e) damage, problems or failure caused by environmental conditions including, but not limited to, excessive moisture, salt or other corrosive substances or atmospheric conditions;
f) Product which has been installed in a portable or mobile building, structure or application including, but not limited to, a caravan, boat or trailer;
g) Product which has been re-installed at a location other than the original site;
h) any consumable item supplied with the Product including, but not limited to, an air filter, battery, fan belt, igniter or cooler pad;
i) installation of third-party components that may be attached to the Product. These include, but are not limited to, control wiring, ducting, return air filter(s) grille, register, diffuser, zone motors, controls/thermostats, pipe work and fabricated or added components. These items remain solely the responsibility of the Qualified Installer;
j) installations where electrics/electronics may be subjected to moisture/chemicals (e.g. swimming pools or nurseries);
k) any repair, which is needed as a result of an accident, misuse, abuse or negligence;
I) Product that is utilised in an environment (indoor and outdoor) outside its specified operating range; and
m) fair wear and tear to the Product.
n) On-site labour warranty on portable (non-fixed installation) Products – In respect of such Products the Purchaser must return the Product to the supplier for repair or replacement).
5 LIMITATIONS
5.1 Third parties are often involved in providing advice to consumers about the climate control solutions best suited to the consumer's needs. Any advice or recommendations given by such parties, including advice about Product fitness for purpose and overall system design, sizing and application are not the responsibility of Rinnai. This includes but is not limited to the heat load calculations, airflow and system balancing.
5.2 This Warranty does not apply to any Product installed at an Installation Site which is outside Australia.
5.3 Except where inconsistent with the purchaser's statutory rights and the rights given by this Warranty, all liabilities of Rinnai for any direct, special, indirect or consequential loss or damage, any damage or expense for personal injury or any loss or destruction of property, arising directly or indirectly from the use or inability to use the Product or any of its parts and/or servicing the Product, are expressly excluded.
6 TRAVEL, TRANSPORT & ACCESS COSTS
6.1 The Purchaser must pay freight charges, in-transit insurance expenses and travelling costs for repairs/replacements under this Warranty, that are required to be performed 50km from the nearest Rinnai branch or Authorised Service Representative.
6.2 Subject to clause 6.3, Rinnai will pay freight charges, in-transit insurance expenses and travelling costs for repairs/replacements that are required to be performed less than 50km from the nearest Rinnai branch or Authorised Service Representative, subject to the following:
a) Rinnai will arrange for such repairs/replacements and make any payment directly to the third party to provide the freight, in-transit insurance or travel services; or
b) if Rinnai considers appropriate, it will authorise the Purchaser in writing to pay for the relevant freight charges, in-transit insurance expenses or travelling costs and then, upon provision by the Purchaser to Rinnai of a tax invoice showing those costs have been incurred, reimburse the Purchaser for such costs which are within the terms of the authorisation. If the Purchaser pays for the relevant freight charges, in-transit insurance expenses or travelling costs without written authorisation from Rinnai, Rinnai will not reimburse the Purchaser for such costs.
6.3 The Purchaser must pay all costs and expenses in respect of:
a) any service call out fee if the Product is not accessible for service
b) making the Product accessible for service, for example, restricted access or working at heights, or the labour cost for an additional person due to OHS requirements.
c) providing a safe working environment for installation, service, maintenance or repair of the Product;
d) any surcharge applicable in respect of supplying replacement parts outside Normal Business Hours; and
e) any other costs and expenses in relation to claiming the Warranty that is not covered by clause 6.2.
7 PURCHASER'S RESPONSIBILITIES
7.1 The Purchaser must operate and maintain the Product in accordance with the Operating Instructions and service maintenance schedule, including conducting an appropriate number of services to the unit during the Warranty period, based on usage and the usage environment including but not limited to;
a) regularly cleaning the air filter(s) and replacing them where necessary;
b) replacing expired batteries or other consumables as required;
c) ensuring that the condensate drain is kept clean and clear of obstructions.
HOW TO MAKE A WARRANTY CLAIM:
If you wish to make a warranty claim in respect of any Portable Product, please return it to the place of purchase, or if that is not possible, contact Rinnai to enquire about alternative arrangements.
If you wish to make a warranty claim in respect of any fixed Product, please contact Rinnai on the details set out below to make arrangements for an Authorised Service Representative to inspect the product.
As per clause 2.6 of the Terms and Conditions of Warranty, purchasers are responsible for the costs of any repair and/or call out fee where, on inspection, the alleged defect is found by Rinnai's Authorised Service Representative not to be covered by this warranty or any statutory consumer guarantee applicable to the Product.
The Terms and Conditions of Warranty contain important information about your rights and obligations under this warranty. Please read them fully and carefully before making a claim.
Rinnai Australia Pty Ltd
ABN74005138769 | AU45204
100 Atlantic Drive, Keysborough, Victoria 3173
P.O. Box 460, Braeside, Victoria 3195
Tel: (03) 92716625
Fax: (03) 92716622
National Help Line
Tel: 1300 555 545* Fax: 1300 555 655
Monday to Friday, 8.00 am to 5.00 pm EST.
*Cost of a local call higher from mobile or public phones.
For further information visit www.rinnai.com.au or email enquiry@rinnai.com.au
Rinnai has a Service and Spare Parts network with personnel who are fully trained and equipped to give the best service on your Rinnai appliance. If your appliance requires service, please call our National Help Line.
With our policy of continuous improvement, we reserve the right to change, or discontinue at any time, specifications or designs without notice.
- Outdoor Radiant Heater
- AOD18, AOD24
- Warnings and Important Information 4
- About Your Outdoor Radiant Heater 7
- Installation 10
- Care & Maintenance 13
- Care & Maintenance 14
- Terms of Warranty – Australia 15
- Contacts 20
- READ ALL INSTRUCTIONS BEFORE USING THE APPLIANCE.
- REGULATORY / INSTALLATION
- MANDATORY INSPECTION PRIOR TO INSTALLATION
- A NOTE ON ILLUSTRATIONS
- RADIANT HEATING PRINCIPLES
- FEATURES
- Ease of Installation & Operation
- Silent Operation
- Draft Free
- IP65
- Remote Control
- OPERATION
- DELAY OFF TIMER
- REMOTE CONTROL BATTERIES
- REGULATORY REQUIREMENTS
- UNPACKING
- APPROXIMATE HEATING AREA
- OUTDOOR RADIANT HEATER MOUNTING
- CLEARANCES
- INSTALLATION METHOD
- ELECTRICAL CONNECTIONS
- GPO Connection
- Direct Wired Connection
- MULTIPLE INSTALLATIONS
- CLEANING
- SAVE A SERVICE CALL
- WHEN TO CALL FOR SERVICE
- NOTICE TO CONSUMERS UNDER AUSTRALIAN CONSUMER LAW
- DEFINITIONS
- TERMS OF WARRANTY
- CONDITIONS OF WARRANTY
- EXCLUSIONS
- LIMITATIONS
- TRAVEL, TRANSPORT & ACCESS COSTS
- PURCHASER'S RESPONSIBILITIES
- HOW TO MAKE A WARRANTY CLAIM:
- Rinnai Australia Pty Ltd
- National Help Line
Brand : Airo
Model : AOD18
Category : Heating