Serval WS - Laptop System76 - Free user manual and instructions
Find the device manual for free Serval WS System76 in PDF.
| Product Type | Laptop |
| Brand | System76 |
| Model | Serval WS |
| Display Size | 15.6 inches |
| Display Resolution | 1920x1080 (Full HD) |
| Processor | Intel Core i7 11th Gen or AMD Ryzen 7 |
| Memory | Up to 64GB DDR4 |
| Storage | M.2 NVMe SSD up to 2TB |
| Graphics | NVIDIA GeForce RTX 3060 or higher |
| Operating System | Pop!_OS (Linux) |
| Battery Life | Up to 8 hours (typical usage) |
| Dimensions (W x D x H) | 14.9 x 10.4 x 0.8 inches |
| Weight | 4.5 lbs (2.04 kg) |
| Power Supply | 180W AC adapter |
| Wireless Connectivity | Wi-Fi 6 (802.11ax), Bluetooth 5.0 |
| Ports | 1x HDMI, 2x USB-C, 2x USB-A, 1x Ethernet, 1x 3.5mm jack |
| Webcam | 720p HD webcam |
| Keyboard | Backlit keyboard |
| Security | Firmware TPM, BIOS lock, Kensington lock slot |
| Warranty | 1-year limited warranty (extendable) |
| Repairability | User-accessible RAM and SSD, serviceable battery |
| Maintenance | Clean with dry cloth, avoid liquids |
Frequently Asked Questions - Serval WS System76
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USER MANUAL Serval WS System76
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Laptop computer with a warning icon on the screen (no text or symbols visible)System76
Serval WS (serw11)
Service Manual
Revision history
| Author | Date | Version | Remarks |
| Aaron H / Nathaniel W | 2019-11-15 | Initial | |
Contents
Revision history
Hardware overview
External overview
Ports overview
Bottom case screw sizes
Front LED overview
Hardware keyboard shortcuts
External displays
Thunderbolt 3 and eGPU
Internal component overview
User-serviceable parts and repairs
Replacing the keyboard
Steps to replace the keyboard
Photo guide for keyboard replacement
Removing the bottom cover
Steps to remove the cover
Steps to replace the cover
Photo guide for bottom cover removal/replacement
Replacing the RAM
Steps to replace the RAM
Photo guide for replacing the RAM
Replacing an M.2/NVMe SSD
Steps to replace the M.2 drive
Replacing the CPU fan/CPU heatsink/thermal paste
Steps to replace the CPU heatsink/thermal paste
Replacing the CMOS battery
Steps to replace the CMOS battery
Replacing the internal battery
Steps to replace the internal battery
Replacing the WiFi/Bluetooth module
Steps to replace the WiFi/Bluetooth module
BIOS utilities
Updating the BIOS
BIOS overview
Main menu
Advanced
Security
Boot
Specifications
Hardware overview
External overview
Ports overview
The Serval WS provides multiple connectivity options.
15"
Left side overview

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Back view of a black electronic device with ports and connectors (no visible text or symbols)Right side overview

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Back view of a black electronic device with ports and connectors (no visible text or symbols)Front side overview
Back side overview

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Back view of a black electronic device with ventilation slots and ports (no visible text or symbols)System76 Serval WS (serw11) Service Manual
17"
Left side overview

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Back panel of a black electronic device showing ports and buttons (no visible text or symbols)Right side overview

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Back panel of a black electronic device showing ports, connectors, and DSD/MMC indicator (no readable text beyond labels)Front side overview
Back side overview

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Front view of a black gaming device rear panel with ventilation grilles and ports (no visible text or symbols)System76 Serval WS (serw11) Service Manual
Bottom case screw sizes
The Serval WS has uniform size screws for securing the bottom case, battery and keyboard. M.2 drives and the GPU/Heat Sink fastenings have specialized screws.

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Wooden surface with scattered black pushpins, no text or symbols visible
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Close-up of a black cable with four small black connectors and three screws on top, placed on a white surface (no text or symbols visible)System76 Serval WS (serw11) Service Manual
Front LED overview

| Icon | Color | Description |
![]() | Orange | DC power plugged in |
| Green | Computer is on | |
| Blinking green | Computer is sleeping | |
![]() | Orange | Battery charging |
| Green | Battery fully charged | |
| Blinking orange | Battery critically low | |
![]() | Green | Airplane mode is ON (WiFi/Bluetooth disabled) |
![]() | Green | Hard disk activity |
![]() | Green | The light will be on when Num Lock is enabled. |
![]() | Green | The light will be on when Caps Lock is enabled. |
![]() | Green | The light will be on when Scroll Lock enabled. |
![]() | Off | MSHYBRD Mode for GPU |
| Green | Discrete Mode for GPU |
Hardware keyboard shortcuts
Your Serval WS has several actions available using the Fn and numbered Function keys.
| Key | Shortcut | Action |
| Fn+F1 | Toggle trackpad | |
| Fn+F2 | Toggle built-in LCD | |
| Fn+F3 | Mute | |
| Fn+* | Toggle keyboard backlight | |
| Fn+F5 | Volume down | |
| Fn+F6 | Volume up | |
| Fn+F7 | Toggle displays | |
| Fn+F8 | Brightness down | |
| Fn+F9 | Brightness up | |
| Fn+F10 | Toggle webcam | |
| Fn+F11 | Toggle airplane mode | |
| Fn+F12 | Suspend | |
| ▶/■ | Fn+` | Play/Pause |
| Fn+1 | Toggle fan between max/automatic | |
| Fn+/ | Cycle Keyboard Color | |
| Fn+- | Decrease Keyboard Brightness | |
| Fn++ | Increase Keyboard Brightness |
External displays
The Serval WS has two standard Mini DisplayPorts (MiniDP) and one HDMI 1.4b.
Internal component overview
Below is a color-coded diagram of the Serval WS's internal components.
CPU fan is highlighted in cyan
GPU fan is highlighted in light orange
CMOS battery is highlighted in red
RAM is highlighted in green
M.2 SSD is highlighted in orange
Wireless/Bluetooth module is highlighted in purple
Battery is highlighted in white
2.5" Drive bay is highlighted in blue

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Interior view of a laptop computer showing internal components like fans, drive bays, and memory drives (no readable text or symbols)System76 Serval WS (serw11) Service Manual
User-serviceable parts and repairs
Many components on your Serval WS can be upgraded or replaced as necessary. Follow these step-by-step guides for instructions.
Removing the bottom cover
Removing the cover is required to access the internal components. There are two panels on the back of the Serval. The top-panel which covers most of the internal components. The bottom panel covers the additional drive bays. Unless otherwise noted these instructions refer to the top-panel.
Prior to removing the cover, ensure the AC power is unplugged, and all peripherals (including SD cards and USB drives) are unplugged or removed from the system.
Tools required: Cross-head (Phillips) screwdriver
Time estimate: 10 minutes
Difficulty: Low
Screws: 5 total:
- 5 small M2 perimeter, black
Steps to remove the cover
Photos are provided in order below these steps.
- Find a surface suitable for work. A desk or table works well.
- Place something soft on the table, like a towel or anti-static mat.
- Place the Serval WS lid-side-down.
- Remove the external battery.
- Remove the 5 perimeter screws.
- Slide the cover away (toward the exhaust vents) and then lift up and away.
Steps to replace the cover
- Align the bottom cover over the case towards the back and hinges.
- Set the bottom cover along the edges and confirm the bottom cover is seated.
- Replace the 2 keyboard screws.
- Place the bottom cover back on.
- Replace the 5 perimeter screws.
System76 Serval WS (serw11) Service Manual
Photo guide for bottom cover removal/replacement
- Serval WS lid-side-down.

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Laptop back with ventilation grilles and a small CD-ROM drive, marked with red circles (no readable text or symbols)- Slide the top bottom cover.

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Laptop back open with visible internal circuit boards and ventilation slots (no text or symbols)Replacing the keyboard
Keyboard replacement is simple and requires a cross-head (Phillips) screwdriver.
Tools required: Cross-head (Phillips) screwdriver
Time estimate: 10 minutes
Difficulty: Medium
Screws: 2 total
- 2 large M2, black (Keyboard M2)
Steps to replace the keyboard
Photos are provided in order below these steps.
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Find a surface suitable for work. A desk or table works well.
-
Place something soft on the table, like a towel or anti-static mat.
System76 Serval WS (serw11) Service Manual
- Place the Serval WS lid-side-down.
- Remove the 5 screws from the upper back-panel.
- Remove the 2 keyboard screws.
- Using a long screwdriver (or similar tool) gently but firmly push through one of the keyboard screw holes to lift the keyboard out of it's tray. Once it is loosened it is easy to pull out by hand.
- Flip the keyboard over onto the trackpad.
- Pull the large ribbon cable out of the connector.
- The small ribbon cables have latches. Gently pull the latches from both sides and remove the ribbon cables.
- Remove the keyboard and replace it with the new one.
- Insert the large ribbon cable into the connector.
- Seat the small ribbon cables, then apply pressure equally to both sides of the connector to secure.
- Flip the keyboard over and press the bottom tabs of the keyboard into the case.
- Secure the keyboard by pressing down on the edges of the keyboard.
- Flip the Serval WS over.
- Replace the 2 screws holding the keyboard in place.
- Replace the 5 top-panel screws.
- Boot your Serval WS and confirm the keyboard is operational.
Photo guide for keyboard replacement
- Serval WS lid-side-down. There are two keyboard screws and one has a red circle while the other one has a red and blue circle indicating the keyboard push point.

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Interior view of a laptop computer showing internal components like fans, drive bays, and memory chips (no readable text or symbols)- Serval WS on its side.

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Laptop with open lid and keyboard, placed on a white surface with visible wiring and components (no text or symbols)System76 Serval WS (serw11) Service Manual
- Screwdriver in keyboard push point.

System76 Serval WS (serw11) Service Manual
- Gently lift the keyboard away from its slot, then slide the keyboard free of its grooves.

System76 Serval WS (serw11) Service Manual
- Flip the keyboard over and rest it on the trackpad. Pull the large ribbon cable out of the connector. The smaller ribbon cables have latches. Gently pull it forward to release the connector, then remove the ribbon cables.

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Laptop interior showing internal components including RAM2, CPU, and memory drive (no readable text or symbols)Replacing the RAM
RAM acts as temporary storage for your computer. More RAM generally provides better performance. If you've purchased new RAM, need to replace your RAM, or are reseating your RAM, follow these steps.
Tools required: Cross-head (Phillips) screwdriver
Time estimate: 15 minutes
Difficulty: Medium
Steps to replace the RAM
- Follow the steps above to remove the cover.
- Press the small tabs on both sides of the RAM simultaneously.
- Remove the RAM from the slot.
System76 Serval WS (serw11) Service Manual
- Insert the new RAM (or reseat the existing RAM) by placing it in the keyed slot and pressing down on the RAM until it clicks into place.
Photo guide for replacing the RAM
- Press the tabs, indicated in red, outward to release the RAM from the slot.

Replacing an M.2/NVMe SSD
M.2 SSDs offer, at minimum, SATA3 speeds and performance in a package about the size of a stick of gum. NVMe M.2 SSDs offer even higher performance. The Serval WS supports two M.2 SSDs, size 2280, either M.2 SATA or NVMe M.2 PCIe Generation 4.
Tools required: Cross-head (Phillips) screwdriver
Time estimate: 5 minutes
Difficulty: Medium
Steps to replace the M.2 drive
- Follow the steps above to remove the cover.
- Locate the M.2 drive (or drive slot).
- Unscrew the retainer screw opposite the M.2 slot.
- Remove the existing M.2 drive by sliding it sideways off the contact pins and then lifting it out of the slot.
- Insert the new M.2 drive into the slot, connect the contact pins, and hold it in place.
- Replace the retainer screw.
Replacing the CPU fan/heatsink/thermal paste
If the CPU fan becomes noisy and cleaning it out doesn't fix the issue, you may need a new CPU fan. Contact Support to start a warranty claim or parts purchase.
In rare cases, or after several years, it may be necessary to apply new thermal paste between the CPU and the heatsink. Thermal paste helps facilitate effective heat transfer between the CPU and the cooling equipment. These instructions can also be used in the unlikely event your heatsink needs replacing.
Tools required: Cross-head (Phillips) screwdriver
Time estimate: 15-20 minutes
Difficulty: High
Steps to replace the CPU/GPU heatsink/thermal paste
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Remove the bottom cover using the steps under 'Removing the bottom cover'.
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Unscrew the heat sink. There are 8 screws that hold the heat sink down on top of the CPU and GPU (they are numbered), and one additional, smaller screw to align the heat sink in the chassis.
Removing the fans for the CPU and GPU make the removal of the heat sink easier but it is not strictly required.
Each fan is secured with 3 screws, the same size as the laptop-case screws, and is connected to power on the board with a small cable. Remove the screws and unplug the fans to lift them clear of the case.
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Remove the screws, starting with 9#, then 8#, and continue until you have removed #1.
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Carefully remove the heatsink/fans from the case.
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Using a paper towel, remove the existing thermal paste. You may also use a small amount of rubbing alcohol to remove excess or difficult-to-remove paste.
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After cleaning the CPU, GPU and heatsink, apply a small line of thermal paste directly onto the CPU and GPU core.
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Carefully replace the heatsink.
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Replace the screws, starting with #1, then #2, and lastly #9. Do not fully tighten sets #1-#4 and #5-#8 until all are in place, then fully tighten all screws for each set (#1-#4 and #5-#8)
System76 Serval WS (serw11) Service Manual
There are 15 Screws in total securing the fans and heat sink.

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Interior view of a laptop showing internal components including fans, drive bays, and circuit boards (no readable text or symbols)

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Hand holding a black plastic component inserted into an open laptop chassis (no visible text or symbols)System76 Serval WS (serw11) Service Manual
Replacing the GPU
The GPU in the Serval is replaceable and the below steps (and photos) can be used to replace this component.
Tools required: Cross-head (Phillips) screwdriver
Time estimate: 20 minutes
Difficulty: High
-
Remove the bottom cover using the steps under 'Removing the bottom cover'.
-
Follow the steps above for Steps to replace the CPU/GPU heatsink/thermal paste.
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Remove the GPU card. Once the fans and heat sink are removed the GPU can be pulled out similar to removing RAM (without the clips) and then the power and data cable can be disconnected from the GPU.

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Close-up of a hand holding a blue computer motherboard with visible CPU socket and circuit board (no text or symbols)System76 Serval WS (serw11) Service Manual
Replacing the CMOS battery
The CMOS battery supplies power to the Serval WS's CMOS chip. Changes you make to the BIOS and the computer's hardware clock are stored on the CMOS. If your Serval WS doesn't boot, you can reset the CMOS to force a low-level hardware reset. If your clock is constantly resetting, it's likely your CMOS battery needs replacing.
Tools required: Cross-head (Phillips) screwdriver
Time estimate: 5 minutes
Difficulty: Medium
Steps to replace the CMOS battery
- Follow the steps above to remove the keyboard.
- Locate the CMOS battery. Disconnect the battery from the motherboard and then reconnect it after 30 seconds.
- Power up the Serval WS. The system may power itself off and on after initial boot, this is normal.
- Press F2 to enter the BIOS
- Choose the "Setup Utility"
- Press F9 to load Setup Defaults
- Click on Advanced on the left
- Choose Advanced Chipset Control
- Choose ME State and set to Disabled
- Press F10 to save and resume normal boot.
Replacing the external battery
The battery provides primary power whenever the system is unplugged.
Tools required:
Time estimate: 1 minute
Difficulty: Easy
Steps to replace the external battery
- Move the locks that hold the battery and then remove the battery.
- Place the new battery in and then place the locks in the locked position.
Replacing the WiFi/Bluetooth module
Your Serval WS's WiFi and Bluetooth are both handled with the same module. It is a standard M.2 2230 slot with PCIe & USB Interfaces (A Key).
Tools required: Cross-head (Phillips) screwdriver
Time estimate: 5 minutes
Difficulty: Medium
Steps to replace the WiFi/Bluetooth module
- Follow the steps above to remove the cover.
- Locate the wireless module.
- Gently remove the two antennas by pulling them up and away from the wireless module.
- Remove the retaining screw opposite the M.2 slot.
- Remove the existing M.2 chip by sliding it sideways off the contact pins and then lifting it out of the slot.
- Insert the new wireless module.
- Replace the retaining screw.
- Attach the two antennas by aligning the circular fitting and pressing onto the wireless card. The connector will snap into place. Use caution when attaching the connectors, the pins can bend, break, or snap.
BIOS utilities
When starting your Serval WS, it takes a few seconds to conduct a quick check of the components. As it proceeds, it will notify you if anything is wrong. Any issues that prevent the system from booting will be displayed and you will be prompted to enter the Setup. If no problems are detected, your Serval WS will load GRUB for Ubuntu or Systemd-boot for Pop!_OS.
For Setup/BIOS, hold F2 while booting.
For boot options, hold F7 while booting and choose your preferred boot device.
Updating the BIOS
BIOS updates and instructions are sent out as needed. System76 will notify you if a BIOS update is available for your Serval WS.
BIOS overview
The Setup/BIOS utility allows you to make low-level changes to your Serval WS. It's not recommended to make changes unless the settings are provided by Support, or if you understand what you're changing.
Setup Utility
| Option | Description |
| SATA Port # | Pressing Enter opens the sub-menu to show the configuration of a SATA device on the SATA ports. |
| OffBoard SATA/NVMe Controller Configuration | Pressing Enter opens the sub-menu to show the configuration of any devices on the offboard SATA/NVMe controller, if installed. |
| System Date/Time | Set the system date/time using the hardware clock. |
| System/Extended Memory | Information on the amount of RAM installed. |
| ME FW/MB Series/BIOS Version/KB/EC Firmware Rev. | Information on the BIOS version(s) and network adapter address. |
| System Memory/Extended Memory/MB Series/BIOS Version/KBC/EC/MAC Address |
Advanced
| Option | Description |
| Advanced Chipset Control | Options for FlexiCharger, GPU Performance Scaling, Intel Speed Shift Technology, VT-d, UEFI OS Fast Boot, Software Guard Extensions (SGX), ME State, HeadPhone PC Beep Sound Support |
| > FlexiCharger | The sub-menu here allows you to enable/disable the FlexiCharger. The FlexiCharger can be set to automatically start charging your battery when the battery reaches a certain capacity level (e.g. you could start the battery charge level at 40%).You can then set the level to stop charging (e.g. 100%), but the stop charge level must be higher than the start charge level. Use of FlexiCharger for extended periods of time will decrease the battery reading accuracy. |
| > GPU Performance Scaling | Nvidia GPU Performance Scaling Support. Disabling may cause issues with booting. |
| > Intel Speed Shift Technology | Enabling will expose the CPPCv2 interface to allow for hardware controlled P-states (power states) |
| > VT-d | Enable/disable Intel Virtualization Technology for Directed I/O. Extends Intel Virtualization Technology (VT) by providing hardware assets for virtual hypervisors. |
| UEFI OS Fast Boot | When enabled the system firmware does not initialize the keyboard or check for firmware menu key |
| > Software Guard Extensions (SGX) | Enable or disable Intel SGX (Software Guard Extensions.) |
| ME State | Intel Management Engine. Recommended to Disable. |
| > Headphone PC Beep Sound Support | If disabled there will be no alarm beep sound in boot time though headphones. |
| Thunderbolt( ^TM )Configuration | |
| > Discrete Thunderbolt( ^TM ) Support | Enable or disable Thunderbolt( ^TM ) Support |
| > Security Level | Security level selection |
| OverClocking Performance Menu | Memory |
| > Memory | Select the DIMM timing profile. Use XMP1 profile with 3000MHz memory |
| SATA Mode | The SATA (Serial ATA) controller is designed to operate in AHCI (Advanced Host Controller Interface) mode only. |
| Power on boot beep | Enable/disable a beep as the computer starts up. |
| Battery low alarm beep | Enable/disable a beep when the battery is critically low. |
Security
| Option | Description |
| Set Supervisor Password | Sets a password for the Setup Utility. This does not affect access to the computer or installed OS only the BIOS. |
| TPM Configuration | Trusted Computing Settings |
| > Security Device Support | Enable or Disable BIOS support for TPM 2.0 security device. |
Administer Secure Boot
| Option | Description |
| Secure Boot | Enables support for Secure Boot. This is not recommended or required for Ubuntu/Pop!_OS. |
Boot
| Option | Description |
| EFI | EFI Boot Order Settings |
| > EFI | Enable or disable drives/network boot options. |
| > Network Stack | Enable or disable support for Intel PXE network boot. |
| >> lpv4 PXE Support | Allow PXE booting using IPv4. |
| >> lpv6 PXE Support | Allow PXE booting using IPv6. |
Boot Manager
| Option | Description |
| Boot Option Priorities | Determine the boot order for system devices. Boot option #1 will be tried first. It’s recommended to set your boot drive as the 1st option and use the F7 key when temporarily booting from an external device or PXE booting |
Specifications
| Component | Specification |
| Processors | Intel® CoreTM i5-9600K (4.6GHz)3.7 up to 4.6GHz - 9 MB Cache - 6 Cores - 12 ThreadsIntel® CoreTM i7-9700K (4.9GHz)3.6 up to 4.9GHz - 12 MB Cache - 8 Cores - 16 ThreadsIntel® CoreTM i9-9900K (5GHz)3.6 up to 5GHz - 16 MB Cache - 8 Cores - 16 Threads |
| Display | 15.6" or 17.3" FHD (1920x1080) 144Hz refresh rate Matte Finish17.3" 4K QFHD (3840x2160) Matte Finish |
| Memory | Dual Channel DDR4Four 260 Pin SO-DIMM SocketsSupporting DDR4 2400 MHz Memory(With support up to 3000 MHz)Modules (real operational frequency depends on the FSB of the processor) |
System76 Serval WS (serw11) Service Manual
| Memory Expandable up to 64GBCompatible with 8GB/16GB Modules | |
| Graphics | NVIDIA GeForce RTX 2060NVIDIA GeForce RTX 2070NVIDIA GeForce RTX 2080 |
| Storage | Two M.2 SSD 2280, SATA/PCIe Gen3 x4InterfaceTwo 2.5" 7mm SATA Drive (up to 12TB total) |
| Audio | High Definition audio interfaceS/PDIF Digital outputBuilt-in Array MicrophoneBuilt-in two SpeakersSoundBlasterX® Pro-Gaming 360° |
| Component | Specification |
| Touchpad & Keyboard | ClickPad with Multi-Gesture and Scrolling FunctionalityA4 Size Isolated KeyboardMulti-Color Backlit Chicklet US QWERY Keyboard |
| Webcam | 1080p HD Video Camera Module with USB interface |
| Interfaces | 1 HDMI output Port (with HDCP)2 Mini DisplayPort 1.31 USB 3.1 Gen 2 / ThunderboltTM 3 Port (Type-C)3 USB 3.0 Ports (Type A, 1 x powered USB port, AC/DC)1 2-in-1 Audio Jack (Headphone / S/PDIF Optical output)1Microphone Jack1 RJ-45 LAN (10/100/1000Mbps) |
| Card reader | Embedded Multi-In-1 Card Reader- MMC/ RS MMC- SD/ Mini SD / SDHC/ SDXC up to UHS-II |
| M.2 Slots | Three M.2 Card Slots:Slot 1 for M.2 2230 WLAN Combo Module with PCIe & USB Interfaces (A Key)Slot 2 for SSD M.2 2280 Card with SATA/PCIe Gen3 x4 Interface (M Key)Slot 3 for SSD M.2 2280 Card with SATA/PCIe Gen3 x4 Interface (M Key) |
| Network | Built-In 10/100/1000Mb Base-TX Ethernet LANIntel® Dual Band Wireless-AC 9260(2*2 802.11 a/c) WLAN + Bluetooth M.22230 Combo Module (867Mbps) |
| Component | Specification |
| Power and battery | Full Range AC/DC AdapterAC input 100 - 240V, 50 - 60Hz,DC Output 19.5V, 16.9A (330Watts)Removable 8 cell Smart Lithium IonBattery Pack 82WH |
| Security | Security (Kensington® Type) Lock SlotDisabled MEBIOS PasswordTrusted Platform Module 2.0 (disabled by default) |
| Operating System | Ubuntu/Pop!_OS |
| Indicators | LED Indicators - Power/Suspend, Battery, HDD, Airplane Mode, Camera |
| Environmental | TemperatureOperating: 5°C - 35°CNon-operating: -20°C - 60°CRelative humidityOperating: 20% - 80%Non-operating: 10% - 90% |
| Dimensions & Weight | Height x Width x Depth15.6" : 15.2" x 10.32" x 1.5" (286.1 x 262.1 x 38.1mm)15.6" : 7.5 lbs. (3.40 kg.)17.3" : 16.46" x 11.63" x 1.61" (418.1 x 295.4 x 40.9mm)17.3" : 8.6 lbs. (3.9 kg.)base weight, varies with configuration. |







