Why is the charger LED not lighting up and how to clean the contacts?

Q: Why is the charger LED not lighting up and how to clean the contacts?

Probable cause: If the charging LED does not light up when connecting your TAG Heuer CONNECTED, it usually indicates that the charging terminals are dirty or misaligned. Cleaning procedure for the contacts: Unplug the cable from the charging station and the wall outlet Visually inspect the terminals (small gold/silver pins) on the watch and on the station Gently clean the terminals with a light, dry cloth, without water Never use compressed air, chemicals, or detergents, as they can damage the components Ensure that the watch is completely dry before recharging Checking the alignment: According to the user guide, the charging terminals must match correctly. Align the shield-shaped logo of the watch with that of the station, then check that contact is made. If the LED remains off: After cleaning and realigning, the LED should light up a few seconds after connection. If it still does not light up, it is possible that a terminal is damaged. In this case, contact TAG Heuer support or consult your point of sale.

Question

Accepted Answer

Probable cause: If the charging LED does not light up when connecting your TAG Heuer CONNECTED, it usually indicates that the charging terminals are dirty or misaligned.

Cleaning procedure for the contacts:

Unplug the cable from the charging station and the wall outlet
Visually inspect the terminals (small gold/silver pins) on the watch and on the station
Gently clean the terminals with a light, dry cloth, without water
Never use compressed air, chemicals, or detergents, as they can damage the components
Ensure that the watch is completely dry before recharging

Checking the alignment: According to the user guide, the charging terminals must match correctly. Align the shield-shaped logo of the watch with that of the station, then check that contact is made.

If the LED remains off: After cleaning and realigning, the LED should light up a few seconds after connection. If it still does not light up, it is possible that a terminal is damaged. In this case, contact TAG Heuer support or consult your point of sale.

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