Vaio VPCEG15EG - Bærbar computer SONY - Gratis brugsanvisning og manual

BRUGSANVISNING Vaio VPCEG15EG SONY

SONY®

Recovery, Backup and Troubleshooting Guide

Please create your Recovery Media immediately after setup.

VAIO

4 - 2 8 6 - 2 3 9 - 1 1

4-286-239-11 (1) © 2011 Sony Corporation Printed in Japan

Introduction

About recovery

What is recovery?

Recovery is the process of restoring your computer back to its original factory condition. There are two ways to recover your computer: From Recovery Media

When do I have to perform recovery?

- If your computer has been unstable - If your computer has been infected with a computer virus - If your computer is experiencing problems which cannot be solved through troubleshooting

If you have formulated the C drive by in Which software should I use to maintain and recover my computer?

Use the following software.

VAIO Care

□ Creating Recovery Media □ Checking view computer hardware

■ Enabling your computer hardware

□ Rescuing (backin

□ Recovering your computer

☐ Erasing all the data on your built-in storage device

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See the help file included with VAIO Care and VAIO Care Rescue for more information.

What is a recovery area?

The recovery area on the built-in storage device contains data for system and application recovery. Typically, you cannot modify or delete data in this area, however, there is commercially available software designed for this purpose.

Why do I have to create Recovery Media?

Recovery Media are used to restore your computer back to its original factory condition. If Windows does not start and you have deleted the recovery area, you will need the Recovery Media to perform recovery. Create the Recovery Media immediately after the computer is ready for use.

About backup

What is a backup process?

The backup process creates a backup copy of your data stored on the built-in storage device and saves it to another location.

Why do I have to back up my data? Due to unexpected events or computer viruses, you might lose various data stored on your built in storage device. To restore the lost data, its backup copy is needed. It is strongly recommended that you back up your data regularly.

Creating Recovery Media Recovering your computer

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You cannot use Blu-ray Disc™ media, DVD-RAM, CD-R, and CD-RW discs as Recovery Media

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You can use optical discs and a USB flash drive as Recovery Media. However, it is recommended that you use optical discs, such as DVD-R, since you may accidentally delete the data on the USB flash drive.

The number of necessary discs, the types of media you can use, and the capacity of the USB flash drive you need will be displayed during the Recovery Media creation process.

1 Connect your computer to the Internet, download and install the latest updates using VAIO Update.

2 If you create Recovery Media (optical discs) on the model without a built-in optical disc drive, connect an external optical disc drive (not supplied) to the computer and to an AC power source.

3 Click Start 📋, All Programs, and VAIO Care. If the User Account Control window appears, click Yes.

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If you are currently logged onto your computer as a standard user, you may be prompted to enter an administrator name and a password.

4 Click Recovery & restore, select Recovery,

and then click Create Recovery Media. 5 Read the on-screen instructions carefully, and then click Next.

6 Follow the on-screen instructions.

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It may take some time to display the current

status of the procedure. Do not eject or disconnect the media while creating Recovery Media, as doing so may result in a failure of the process.

Keep the Recovery Media in a secure place.

You may not be able to create Recovery Media with a USB flash drive depending on the drive you use. See the help file included with VAIO Care for more information.

computer

To restore your computer back to its original factory condition, follow one of the recovery methods

BELOW

Recovering your computer will delete all the data on the built-in storage device.

To recover from the recovery area

☐ On models with the ASSIST button

1 Press the ASSIST button while your

computer is off to launch VAIO Care Rescue

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If the display language selection window

appears, select your desired language and

click OK

Click Start recovery wizard.

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To perform the custom recovery, select Tools and click

Start advances

Follow the on-screen instructions

[Non-Text]

☐ On models without the ASSIST butt

1 Turn on your computer and press the F10

key several times before the VAIO log screen disappears

If the Edit Boot Options window I

displayed, press the Enter key.

[NO TEXT]

If the display language selection window

appears, select your desired language and slick OK

1. Select Start recovery wizard.

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To perform the custom recovery, select

Tool

Start advanced recovery wizard

3 Follow the off-screen instructions.

To recover from Recovery Media

1 If you recover your computer from Recovery Media (optical discs) on the model without a built-in optical disc drive, connect an external optical disc drive (not supplied) to the computer and to an AC privacy source.

1. The following table provides the data:

■ insert the drive into the optical drive or connect the USB flash drive to the USB port on the computer while the computer is in Normal mode.

3 Turn off the computer and turn it on once

again.

4 If you are using the external optical disc drive

or USB flash drive, press the FT1 key several times before the VAIO logo screen disappears

The Windows Boot Manager screen is

displayed.

5 Press the ↑ or ↓ key to select

Start VAIO Care Rescue and press the Enter

key.

2.0

If the display language selection window appears, select your desired language and

click OK.

6 Select Start recovery wizard.

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To perform the custom recovery, select Tools

and click Start advanced recovery wizard.

7 Follow the on-screen instructions.

See the back side.

Backing up and restoring your data

your data when you can

start Windows

If you can start Windows, back up and restore your data with the Windows feature. To use the

your data with the Windows feature. To use the features, click Start, Control Panel,

System and Security, and Backup and Restore.

To back up and restore

your data when you

cannot start windows

When you cannot start Windows, back up your data with VAIO Care Rescue.

To restore files which have been backed up by

VAIO Care Rescue, use VAIO Data Restore Tool

Restoring your data

using a restore point

A restore point enables you to restore your computer system files to the previous state when the restore point was created. Typically, a restore point is created automatically, for example when you install a software driver. However, we recommend that you create the restore point manually on the Control Panel window before installing any software or software drivers on your computer.

To restore system files using the

restore point v start Windows

1. Follow steps 1 to 4 in *To recover from

Follow steps 1 to 41 Recovery Media" of

Recovering your computer on the front side.

Press the or key to select

Repair Windows 7 and press the Enter key.

Select a keyboard layout and click Next.

|

If the appropriate keyboard layout is not

selected, you may not be able to enter the password correctly.

password correctly

Select your operating system and click Next.

!

Back up your files with Rescue Data if you have changed the files after you walked up

have changed the files after you backed up them using the Windows backup feature.

Click System Restore.

The System Restore w

6 In the Recovery window, click

Open System Restore.

7 If the Choose a different restore point

option is displayed in the System Restore

window, select it If not click Next

If there, click Next.

8 Select a restore point and click Next.

9 Click Finish to confirm the restore point.

Restart your computer if the window prompts you to restart the computer.

Troubleshooting

If you have any problem operating your computer

Try these suggestions before contacting an authorized Sony service/support center or your local Sony dealer directly.

- Read the troubleshooting information in this section or the on-screen User Guide.

- Launch VAIO Care and perform necessary operations.

- Visit the VAIO online support web site.

Recovery problems

I cannot recover from the recovery

area

Recover your computer from Recovery Media if you have used software to modify the recovery area, installed a different operating system from

the preinstalled one, or formatted the built-in storage device without using VAIO Care Rescue

I cannot create Recovery Media

Try the suggestions below:

1 Restart your computer. And then, try to

create Recovery Media again.

2 Download and install the latest updates

using VAIO Update.

□ Try

I cannot complete the recovery

process

□ Disconnect all unnecessary external devices

from your computer.

Try the suggestions below: □ Check the condition of 0

☐ Check the condition of recovery media. If you are using optical discs, check the discs

for dirt or damage. If the discs are not

clean, clean them and try recovering your

computer again. □ If you cannot recover your computer from

□ If you cannot recover your computer from the recovery area, restart the computer

and recover the computer from the

recovery area again, or use Recovery Media

MEDIA. □ If you

□ If you cannot recover your computer using the USB flash drive, connect the drive to

another USB port on the computer and try

recovering the computer again.

If the problem persists, visit the VAIO online support web site for further assistance.

support web site for further assistance.

Common problemsTo back up and restore

My computer does not start

□ When using your computer for the first time,

make sure the computer is plugged into an

AL power source. At the time of delivery, the power button or the power switch is disabled

until the computer is plugged into an AC

power source. □ Make sure you

☐ Make sure your computer is securely plugged into a power source and turned on and the

power indicator light is lit.

□ Make sure the battery pack is installed

properly and charged.

☐ Disconnect all connected USA devices (if any), and then restart your computer.

□ Remove all extra memory modules you may

have installed

□ If your computer is plugged into a power strip

or an uninterruptible power supply (UPS),

make sure the power strip or UPS is plugged into a power source and turned on.

□ Unplug the power cord or the AC a

remove the battery pack. Wait three to five

minutes. Reinstall the battery pack, plug the power cord or the AC adapter, and then turn

power cord of the AC adapter, and then turn on your computer.

□ Condensation may cause your computer to

malfunction. If this occurs, do not use the computer for at least one hour.

□ Check that you are using the su

power cord or AC adapter.

□ If you are using an external display, make sure

it is plugged into a power source and turned on

The green power indicator light

turns on but my screen remains

blank

☐ Press the Alt+F4 keys several times to close the application window. An application app

the application may have

☐ Press the Ctrl+Alt+Delete keys and click the

arrow next and Restart

□ Press and hold the power button or slide and

hold the power switch for more than four seconds to shut down your computer.

seconds to shut down your computer. Unplug the power cord or the AC adapter, and If you enter a wrong power-on pas

leave the computer for about five minutes.

Then plug the power cord or the AC adapter, and turn on the computer again.

and turn of

Turning off your computer with the

Ctrl+Alt+Delete keys, the power switch, or the power button may cause loss of unsaved

data.

The charge indicator light is

blinking fast and my computer does not start

does not start

☐ This problem could be due to the battery pack not being installed properly. To solve this

not being installed property. To solve this problem, turn off your computer and remove

the battery pack. Then reinstall the battery

pack to the computer. For details, see the on screen User Guide

☐ If the problem persists, it means the installed

battery pack is not compatible.

Remove the battery pack and contact an authorized Sony service/support center. To

find the nearest center or agent, see the on-

screen User Guide.

A message appears notifying of

either incompatibility or improper

installation of the battery pack and my computer than enters

my computer then enters Hibernate mode

Thermal mode

See the answers for "The charge indicator light is blinking fast and my computer does not start."

Windows does not accept my

windows does not accept my password and returns the message:

Enter Onetime Password

If you enter a wrong power-on password three

times consecutively, th

Enter Onetime Password message appears and Windows will not start Press and hold the power

windows will not start. Press and hold the power button or slide and hold the power switch for

more than four seconds to check that the power

indicator light turns off. Wait for 10 to 15 seconds then restart your computer and enter the correct

password.

The password is case sensitive, so be sure to check letters for the current case before you.

check letters for the current case before you enter the password.

I cannot remember the power-on

I cannot remember the power-off password

If you have forgotten the power on password.

If you have forgotten the power-on password, contact an authorized Sony service/support

center.

A reset fee will be charged.